While my needs were very simple (tighten up a deadbolt and fix a stuck lever), I must say that Brandon was very personable and got right down to business. He didn't try to sell me a new lock or suggest additional services, which I really appreciate. The cost was exactly that which was quoted when I made the appointment. He was even able to come earlier than expected as he had another job in the neighborhood. I am pleased with the work and wouldn't hesitate to call them again. read more

The guy was extremely helpful. I tried copying this key at home depot and ACE hardware with no luck. He went through different sizes and after some time managed to find the size I needed "which apparently is very hard to find". Thank you very much read more

I called on a Friday and Chris came out within the time they gave me (within the hour, on a FRIDAY). He assured he could replace our commercial lock with no problem. He did not have enough extra keys available on the truck, so he drove all the way back to the shop, cut the keys, brought them back and all with a smile. Probably the nicest locksmith I have ever met. If we ever need them or if I do they are on speed dial. Thank you!!!!! read more

Had Nonstop Locksmith come out to rekey our doors. Called on a Tuesday and had an appointment for Wednesday set up without a problem. Ian was very responsive, efficient and friendly. Would definitely use them again. read more

I used Non-stop locksmith about one year ago to re-key all of the locks in my new home. It was a straightforward process, the locksmith showed up on time and completed the job. Overall I was happy with the work. Unforutnealy my next experience was a complete waste of time. I suggest you look for another company if you want more than a quick "lock change." Recently I called Non-stop Locksmith to install an intercom system to control a lock on a "front-gate." I am not familiar with the home intercom systems, and I was relying on the company make some suggestions. I was told I needed to schedule an onsite visit. Scheduling the visit was easy, but then things started to go downhill. The technician came to my house to take measurments and discuss a "Comelit" intercom system. The tech told me he would get back to me in a couple of days with a quote, and he also stated that he would follow-up with a phone call to discuss/finalize options. Fast forward one week and I did not receive any contact from Non-stop locksmith. I decided to call the Non-stop to get an update on my quote. The person on the phone apologized and stated that I should have received a quote within a couple of days. He said he would contact the tech and get back to me. Two hours later, the same person called me back and stated that he talked with the tech that came to my house. He assured me that the tech would call me the next day and also email a quote. The next day, no response from non-stop locksmith. It has been several days and I have not heard anything from the company. This is horrible customer service. If you value your time, I suggest you stay away from this company (especially if you require anything else than a lock change or lost key). read more

Unfortunately, the staff who answers the phone was Incredibly rude and unprofessional when I inquired more about specific pricing and the quote I had received to replace the intercoms for my condo association. We Will be taking our business elsewhere. read more

Nonstop was recommended by my real estate agent to rekey my rental unit. Super easy, on time and was great at communicating the appt time and when the locksmith was on his way. I Absolutely recommend them! read more

While the service was great, let's be honest, hopefully I don't have to use it again. My mom locked her keys in the backseat of her car. I suspect she was just using this as an excuse to stay over and spend more time with me. Well, I just jumped on yelp and found this place ASAP to get her out of my hair. Shimon arrived within 20 minutes and was handing her the keys in less time than that. He was courteous and personable. Mention that you found them on Yelp if you ever have to call! read more

I'm a student, home for break and I always loose my house key. Got some keys made right before closing. Quick and easy. Highly recommend!

I foolishly locked myself out of my condo around the corner from Non-stop Locksmith. I walked in and was greeted, able to get a locksmith to walk back with me, and I was back in my condo within the hour! They were helpful, professional, and efficient. A great locksmith when in need!!!! read more

Used nonstop to repair a couple of different issues with our building's buzzer system - we had Chris both times and he was super helpful and knowledgeable! Easy to schedule an appointment, they were upfront about pricing and arrived on time! read more

Like a lot of single family homes in Chicago, I have a metal gate between the sidewalk and the front door. And, like virtually everyone on the planet by now, I spend nearly my entire paycheck on Stuff From Amazon. Which means I get lots of packages from Amazon. But I can't be home to receive them, because I need to go to work to make money to buy all the Stuff From Amazon. And, if I'm not home, I have to either 1) leave my gate unlocked and risk people stealing packages or 2) leave my gate locked and hope that my Stuff From Amazon can survive a toss over the gate or that the delivery person does not just take it to some remote package pickup place. So, I bought a Doorbird (I'm going to mention the product a lot because it was difficult for me to figure out who the heck could install this thing, so this might help others). Why Doorbird? Well, there are a lot of "smart" doorbells on the market (Ring, Skybell, Greet, etc), with cameras and apps that allow you to view the feed remotely, but as far as I could tell, there were none that could actually leverage the electric strike capability built into most of the aforementioned metal gates. What good does it do me to see that there's a delivery guy hoping to drop a package off, if I'm stuck at work and can't actually let him inside the gate? Doorbird appears to be the only consumer grade product that has this functionality. Problem is, it's a German company that appears to be in 80 bazillion markets, and in trying to service them all they've created a product that is not very easy to install. At first, in conjunction with fixing my metal gate so it would close, I tried to get the gate contractor to install it. Although they promised they could, ultimately they could only mount it and tell me why they didn't have the necessary parts to hook it up. Then I called an electrician. Although he's done great work in the past, he must have been in a crummy mood, because he came over on a Saturday to tell me he could not hook it up ("it would be a 3 hour minimum job" that he didn't have time for) before even looking at it. He also made fun of me for being such a sucker consumer that believed in the promises of the product. I'm frustrated. I figured if an electrician couldn't do this, who could? But after reading about their intercom expertise, I gave Non-Stop a call. Glad I did. Their technician (who came out the next morning from my 3 pm call) was actually very fluent about Doorbird. He knew exactly why I got it, and all about how finnicky the installation process is ("is the manual still in German?"). It took him an hour and a half to get it all working, and I'm thrilled with the result. And from talking with him about my search for the perfect doorbell for my setup, it was apparent these guys know everything there is to know about intercom systems. Frankly, if you don't know what you should get, consider calling them first before you buy something. I love the Doorbird, but everyone's setup is different. I would have never guessed that "locksmith" is where you go to find an intercom specialist who can navigate difficult installations. But that's exactly what these guys are. read more

Locked myself out on one of the few nights my wife was out of town. Called Non-Stop Locksmith at 10:42pm, dude showed up at 11:00pm! It's now 11:30pm and I'm already back in my apartment writing a well deserved review. Shimon did a great job and was a nice guy, too. If you find yourself in similar, unfortunate circumstances, do not hesitate to call Non-Stop Locksmith. read more

The lock on the front door of our condo building stopped working. We called a locksmith that has done work for us for 8 years. The technician came out, looked at the lock, proclaimed it was a custom lock which prompted him to call his boss. His boss said there was nothing they could do for us - so they did not fix our issue. Enter the picture Non-Stop Locksmith (and Frank, the AWESOME technician)! My wife did some research, we walked into the Madison St location that evening and were greeted by a friendly staff. We explained our issue to the dispatcher, Amanda, who immediately understood and found a time for a technician to pay a visit. We scheduled for two days later which worked with our schedule, though they were very accommodating and could've helped us next day if it worked for us. Frank came out as scheduled and proceeded to do an amazing job. He immediately took apart the lock, recognized its manufacturer, found the issue having to do with a mechanism that was not moving properly, and resolved it. All the while, Frank was extremely personable. I felt like I was talking to an old buddy as he was doing his work. I'm an inquisitive mind so he even explained what he was doing and what the issue was in detail in between laughs. A few days prior, I had unscrewed the front plate to take a look at the lock and see if I could identify the issue. Genius that I am, I loosened a plate inside the door which later fell to the bottom of the door frame with no possible way for me to get it back into position. I explained this issue to Frank and, with the help of a clothes hanger and some of his tools, he found an ingenious way to pull the plate back into place. WAY TO GO ABOVE AND BEYOND! All of the above seemed to take no time at all and the cost was quite reasonable. Before he left, Frank let me know that the lock may need to be replaced if the issue recurs. He took measurements and noted it on the invoice so he would know exactly what lock to bring out with him if we called him out again - avoiding two fees for multiple visits. He explained other things to keep in mind and literally left no details to wonder. He's unbelievably thorough and wants to make sure the customer has a great experience and gets quality work done. Well, the lock just stopped working again after two weeks of working smoothly. Guess who I'm going to call? Frank at Non-Stop Locksmith to undoubtedly have another great experience. read more

If I could give them a zero, I would. We spent over $1000 on changing locks in our 2 flat, and not only did workers disappear for hours at a time, the work done was poor quality. 3 of the locks installed do not even work properly. Knobs coming off in your hand, locked doors that can be gently pulled open with your hand, keys that just don't open the lock. We called when we discovered this, and asked for a call back from a manager. 10 days later, we still have not received a return call, nor do they seem to have any intention to resolve the problem. THIS COMPANY IS A SECURITY RISK. Just don't use them. UPDATE: So they did come out and fix all the errors, taking very good care to get it right. Very professional and courteous, I just wish they had done it right the first time, which is why it is now only a 4-star. read more

Eli was so great, thank you! I was stuck and you saved me!!!!!!!! Trustworthy and totally reasonable in price. Thank you again!!!

Honestly, I don't know what I would have done without this place. I've called them a million times - call me forgetful, but I've lost my keys more times than I can count. But besides their work with fixing my forgetful and scatter-brained personality with new, affordable and durable keys, they also helped my husband and I install 7 outdoor knobs and rekeyed 8 locks for a shopping center that we own. They did an amazing job and charged us HALF of what we were quoted from their competitors. I HIGHLY recommend these guys - they are nice, funny and won't overcharge you. read more

After a wedding reception, my boyfriend and I realized our keys were locked in our car as we left ! We called non-stop and they arrived at the time promised. They were professional, courteous and had us back in within a few minutes. Best part is? They are so reasonably priced ! We decided to use them again when we moved into our new place and changed out our locks. They again blew us away with their service. Working with them was the most seamless part of our move ! I have recommended them to my friends and they all agree. The best !!! read more

My husband and I just bought our first place and needed the locks changed. Being that we needed it done quickly and after business hours (right after closing), I took a chance on going with the first place on Yelp. I couldn't be happier!! CHRIS came out and was fantastic. He's very knowledgeable on his craft and super friendly. He got the job done fast and the locks/keys work great. I'm actually about to call again, right now, to change another lock we didn't know to change that night (for a storage room). Now, I've never needed locks changed, but I thought the prices to be reasonable. They charge by the item, not the hour, and gave me pricing right over the phone. read more

Needed to re-key / change locks so I called to ask cost and when the earliest they can come. Phone person was extremely rude over the phone & very impatient so I said thank you and that I will call back. I think her name was Angie. Going to give someone else my money. read more

I'm so glad I thought to look on Yelp when searching for a locksmith. We had just purchased a house in the suburbs, and were advised to get our locks changed. This one stood out with all the glowing reviews, and I was not disappointed. They were friendly, knowledgeable, accommodating with our schedules, and reasonably priced! Would definitely recommend them! read more

So grateful for these guys!! I was locked out of my apartment on my way out of town and they got to me in under twenty minutes. My tech, Shai, was very friendly and knew exactly what he was doing. I don't plan on needing their services again, but if I do they'll be the first people I call. read more

Frank was great. Arrived quickly, even though it was late at night, and replaced three locks in no time. Clearly explained my options. Price was fair. I would definitely use these guys again. read more

We recently moved into a new condo in South Loop, and for whatever reason, our realtor only provided us with one key for the door to our unit. We went to Home Depot to make copies of our keys, but we were told that they were unable to copy our door key. After doing some research on Yelp, we decided to go to Non-Stop Locksmith. It's around 15 minutes away from our area, but it was easy to find and accessible. The gentleman that helped me was very quick, and prices were very fair. It cost us $4.75 for each key (he warned me that this kind of key was a little pricey), and they both work like a charm. I definitely recommend Non-Stop Locksmith for any keys/locksmith services if you live in the Loop area. read more

Never thought I would need a locksmith, but then I lost my only mailbox key after a fun filled day of shopping to 50 gazillion stores. Drat. Trying to go with the motto- ignorance is bliss. I didn't check my mail for a month, putting it off as long as possible, until I started to get scared that something important was waiting for me (property tax with horrendous late fees, a mailed traffic ticket that I've never gotten before, a subpoena punishable by jail time, etc.) So, I bit the bullet and Yelped Non-Stop Locksmith after my building manager recommended them. After seeing all the great reviews and the fact that they were a 24 hr service, I was sold. Called in the evening around 6 PM. At first there was no answer so I left a message detailing what I needed done and my phone #. They quickly called me back within 5 min stating they could be there 30min to an hour. Fifteen minutes later they showed up at my door and were able to fix the lock and provide me with a new set of keys in less than 20 minutes. It was the easiest home maintenance thing ever. I got 10% off for mentioning Yelp and they were able to charge it on credit card no problem. So I was left a happy customer with access to my mailbox full of junk mail. Whoooo. Thanks Non-stop Locksmith, you're the best! read more

Chris from Non-Stop Locksmith came out and helped me this morning and he was great! I needed a mailbox lock replaced ( just bought my first place! ) but I had to be at work at 11am. Although he wasn't supposed to be there until 10, Chris came early and was quick getting the job done. He was very friendly as well. I really appreciated his call before he came because it gave me the opportunity to let him know my schedule was tight and he actually took that into consideration when working with me... which isn't something I have found often. Oh, and did I mention I called them at like 8:30 this morning, which didn't leave them very much heads up time, but they made it work anyway :) Chris was awesome and I would definitely recommend Non-Stop Locksmith (Chris) to anyone. read more

I went to Nonstop Locksmith to have a couple copies of our house keys made. The gentleman at the shop was quick and polite. Plus, it was inexpensive. I would definitely go back for keys and/or new locks. read more

The guy was in-and-out. Super friendly. Double checked his work. Did two locks for $100 (back and front door). I am happy.

Quick and easy service. We had our locks changed on our new condo and the guy who came by was actually on time and super friendly. He even gave us some tips on how to lower our home owner's insurance and give the illusion of extra security to would-be thieves. I would definitely recommend to others. read more

What a pleasant experience to a frustrating problem. We had a broken deadbolt on our garage that I could not find a replacement fit for at any locksmith or big box store. If I were to put a different one on I would have to do a lot of work to the door and would have no idea how to go about it. So I called Non Stop Locksmith and scheduled an appointment with Shimon at 7am, he was very positive on the phone and was able to get me in before noon which I requested. He sent Chi who made it out by 10am and saw the lock and knew imediately what the problem was and was able to go back to the shop and find the right part. It was a rare part, so it is amazing to get it. I had the good fortune to have a great experience with all three locksmiths from Non-Stop because Chuck came out to install the new lock. What a nice guy and very knowledgable. He installed the replacement in minutes and my life was back to normal and my garage was secured. I highly recommend them for professionalism, quality work, and fair prices. You hear a lot about fly by night locksmiths who come out and hack up the job and over charge. Not Non-Stop.These guys are the good guys! I am now keeping their card in my wallet for any emergencies. read more

Locked out of my car on a Saturday night. I called Non-Stop Locksmith and they said they'd send someone out in 20 minutes. True to their word, the locksmith, Tim O., arrived right when they said he would. Tim was very personable and professional. He got my car open in just a couple of minutes. I was pleasantly surprised with how reasonable the charge was. As an added bonus, they're the first locksmith I've ever called who accepts credit cards. Best. Locksmith. Ever. read more

Scam locksmiths!!! I called them to get a quote and when they came out to do the job, they charged me triple the price for the same service I was quoted for over the phone. I will never use them again!! Be aware of these scams!!!! read more

I stopped in after work to get a key copy made. Quick and friendly service, I'll definitely be back for any of my key needs! Thank you Jonathan! read more

Great service! Able to answer all my questions and provide me with just the item I was looking for with a fair price. I will for sure return! read more

Not like you need to read this, as it is yet again another 5-star rating for Non-Stop. But they deserve this. My wife and I became aware of what seemed to be burglary attempts to our garage. There honestly isn't anything valuable in there, but it's the principle that matters. No one wants to be broken into and violated. Before our locksmith, Shai, fixed the door to the garage, the door could have been pushed open even when locked. All we asked for was for the installation of a deadbolt (which we provided), but he installed the deadbolt AND fixed the doorknob lock. That door is SOLID!! He didn't charge us for the doorknob repair on the bill so I'm guessing it was an easy quick fix. While he was here, we had him take a look at one of our storm door locks. We were wondering if we could have one door re-keyed to match the other storm door so that we don't have to fiddle with more keys. After surveying the storm door lock, he told us he couldn't re-key this particular style of lock, for this or that reason (I don't know locksmith terminology!). We really appreciated his honesty. The price wasn't cheap, but he did a good job and we can sleep better at night knowing the thieves will be perplexed with the new lock addition. What now?? Huh??? Go rob someone else already!! 100% satisfied. Fast arrival, fast service, and not at all a crank like other locksmiths we've encountered. Thanks Non-Stop and Shai!! read more

Excellent work! Joseph was on time, was very knowledgable and answered all my questions about the locks. He was very personable and friendly. He was quick and re-keyed the doors in about 20-25 minutes or so. The old locks were not pinned correctly and so that is why we had issues with opening the doors. I am not sure if it is normal but I am very excited about our new locks. I would highly recommend and use Non-Stop Locksmith again in the future. read more

For some reason, my landlord failed to give me keys to my bedroom door. The one time I locked myself out (on a Friday night at 10:30pm) my puppy was in my room and my my landlord wouldn't answer his phone! This was the only locksmith that returned my call, and within FIVE MINUTES. The locksmith came right away, was at my apartment within the next ten minutes. He was super nice, very quick and very professional. I've never needed a locksmith before and was kind of surprised by the price, but he did give me a discount since i mentioned I found him on yelp. And the service was well worth the price, considering how quick he responded/came to my apartment/rescued my dog. If I ever need a locksmith again, this will be my first choice. read more

Found this store, went in and was amazed. The salesman Chuck was so friendly, knowledgable and really helped me out. I loved all the different keys they had, especially the Hello Kitty, Bears, and Bulls ones. Not only did I get them for a great price but it's so easy to figure out which keys unlock my apartment when I get home. I found out they also do car lock outs as well. I'm definitely keeping a card in my wallet just in case! read more

So after I wrote my initial review, I was contacted by the owner. He offered to look at the door to ensure I was satisfied, and we set up an appointment for him to come by. He arrived within the agreed-upon time and proceeded to fix the handiwork of his employee - shaving the strike plate to ensure that the deadbolt engaged properly and cleaning up the wood shavings that were left behind after my initial visit. I also received a $60 refund for one of the installation charges, which took some of the sting off of what I considered to be an expensive service call. read more

Ridiculously fast and thorough, I'm pretty sure the whole interaction lasted less than 30 minutes from checking the lock and replacing everything and cleaning up. Easiest house update of the year!! read more