Everything went well.I put my car in the shop on 04/14/26 and it was repaired and ready to go on…read more04/16/26 Felix San Miguel did an excellent job on the procurement of my car, everything was Fantastic!!! My name is David Burks AND I WILL BE A REGULAR CUSTOMER ,THANKS FOR THE EXCELLENT TREATMENT..04/28/26...

Eventhough I haven't used them as of yet, I appreciate the phone consultation. It wasn't rushed, he…read moredialogue with me concerning my GDI motor in my Hyundai Sonata, it was a mutual exchange of ideas and he gave his professional opinion, a rare gem in todays time.

Got taken care of by Eddie and Pedro this morning. Solid guys, courteous and honest. I appreciate…read moretheir work!

On Friday, 4/17/2026, I brought my 2011 Infiniti M37 in for an oil change. During the service, the…read moretechnician recommended replacing my air filters. He initially brought out a rectangular filter that clearly didn't fit, followed by a second option that was approximately the correct size but significantly thinner and flimsier than the filter he removed. He proceeded to install the two flimsy filters, discarding my old ones, and charged me $25 apiece ($34.99 each less a $10 coupon for each). About two hours later, while driving home, my car suddenly went into limp mode (maxing out at 12 mph) and the check engine light came on. This was incredibly distressing. I managed to limp the car to a gas station and immediately suspected the ill-fitting air filters were to blame. Because the flimsy filters did not seat properly in the cradle, particulate matter bypassed the filter and coated my Mass Air Flow (MAF) sensors, triggering limp mode. I was able to limp the car home and confirmed the issue with an OBD2 scanner. Fortunately, I am fairly handy. I went to AutoZone and purchased the correct filters that firmly press into the housing and create a tight seal, along with MAF sensor cleaner. After cleaning both sensors and installing the proper filters, the check engine light and codes cleared. Had I not been able to diagnose and fix this myself, I would have had the car towed to a service center and Take 5 would be looking at a reimbursement request for hundreds of dollars in towing and diagnostic fees. On Saturday, I returned to the Take 5 location with the improper filters placed in the STP filter boxes. I showed the technician and the duty manager the difference in fit, explaining how a loose filter allows particulates to bypass the system. I reinstalled the improper sized filter and showed the tech how it loosely fit in the air box and then showed how the proper filter fit snug in the box, held in place by the angled cradle pressing against the angled sides of the filter. The tech initially stated that the filters he installed were the ones called for by the computer; however, when he installed them I watched him try two different size filters to see which fit better. Clearly, if he had the right filter he would not have had to do so and would not have clearly looked different from the filters that were removed. The manager spoke with the tech, checked the part numbers of the filters I had purchased, and in all spent half an hour going back and forth between the computer and the phone. Finally, she stated that because the transaction occurred the day prior, the district manager would have to reverse the charges. I was told to expect a text from the district manager once the credit was issued. She stated this would be done on Saturday (4/18/2026). Today (Tuesday), I have received no text and no credit to my account. On Monday (4/20/2026) I sent an email with the above details to Take 5's customer service email. I have not received a reply or even an acknowledgement of receipt. I am extremely frustrated by the runaround and the lack of communication. I cannot trust Take 5 after this experience. I would have respected them if they had simply admitted they didn't have the correct parts rather than shoehorning the wrong item into my vehicle just to make a sale and causing me so much distress. Instead of asking to be reimbursed for my time and the extra materials required to fix the mistake, all I was asking for was a refund for the cost of the incorrect air filters. I still haven't received a reply.

I haven't been to a JIffy Lube in years, but after a recommendation from friends and comparing the…read morefeedback with the reviews, I decided to make this the site of a recent vehicle inspection. The wait was minimal, the customer service was excellent, and the overall process was smooth. Jordan was the first to assist me and noted that I can park my vehicle in the back and leaving the keys in the car. I went into their lobby area, where I was able to enjoy one of their refrigerated water bottles. The room is small and I managed to pass the time while working on my laptop. (#1) 10 minutes into the wait, my vehicle was ready. Michael was helpful in explainig the process to me and the total cost was $18.50. He provided the paperwork that I needed for proof and I was out of the door. The only reason I can't give them a 5 star? They left my car running outside of the garage unattended for at least several minutes while I was chatting with them in the office. Anyone could've walked up from the street and taken the vehicle. I'm feeling fortunate that it wasn't the case. ___________ (#1) No free WiFi that I could find.

We have come here for maybe 20 years for oil changes and everything has always been great…read more Something has CHANGED. Our last three experiences have been awful. (We no longer see the guys who worked there for years...these guys all seem new.) 1. In December, they did not reattach the underpanel and had to call us to come back so they could put it back on. 2. In December, I took my car for an inspection and they tried to tell me that my BRAND NEW wipers (we always change our own) wouldn't pass inspection unless we changed them out (by buying them there, of course LOL). We left and got the car inspected elsewhere. On my most recent oil change, they noted that my wipers are in "great shape." 3. I took my car to get the oil changed on Wednesday since I was going on a road trip. This morning, I discovered that YET AGAIN the underpanel was not attached properly. I'm sorry, but changing the oil on a vehicle is literally the most basic of processes and is the major reason for a place like Jiffy Lube to exist and if you can't do that properly and consistently... After decades of trusting this Jiffy Lube and recommending it to friends and family, we will not be going back because if they can't change the oil without an issue, Lord only knows what else they are messing up. Wanted to warn others as well...

Visited the 3404 Shepherd location today for the first time. I will have to say that Kevin and his…read moreentire staff appeared to go the extra mile to make certain my vehicle was taken care of. Kevin even tried to correct an issue that another mechanic elsewhere messed up but unfortunately I didn't have a new o-ring with me. I will honestly have to say this location was far more better than the location I go to closer to my home in New Caney. Truly appreciate Kevin and his team!

Don't go here as they will leave parts off your vehicle! Left a drain pan cover off my four runner!…read moreThey know from their cameras and said yes a technician did so but getting a fair customer compensation was like getting a root canal!!

Oil change was great, service was excellent. I had an amazing experience and will return for my…read morenext oil change!!

Totally incompetent staff. Came for an oil change, then a day later, I was driving on the freeway…read morewhen my oil light started flashing and I noticed smoke coming out from under my hood. Turns out -- THEY DIDN'T PUT MY OIL CAP BACK ON. I had also asked them to check my tire pressure since that light was on too; they told me I was good and the light would turn off after driving a bit more. A week later, light's still on and I find out 2 of my tires were 10 PSI under. DO NOT TRUST THESE GUYS AND DO NOT GO HERE.

Had brakes done on a Subaru. Price was fair, and they did the work that same day. Will definitely…read moreuse this shop again in the future.

They installed new brakes on my Lexus. They did the work the same day at a fair price along with…read morean oil change. They are fast, efficient and very friendly. The owner here knows what he is doing! I won't take my car anywhere else. Also recommending them to all my friends!

Went in for an oil change and the guys did an awesome job. Curtis, Xavier, and Jaisen were…read moreincredibly nice and made sure everything was done right. Thanks again guys!

Terrible door side manner. I thought I pulled up 15 seconds before closing time the way locs and…read moregold teeth guy was cussing at me. If it wasn't an emergency I'd have left at that moment, but the entire service from the greeting through the rest of the interaction felt like it was a bother. Big attitude for no reason from the jump. First and last time here. My apologies for starting the car before instructed to, but I hope dude has a better day tomorrow or stays home with that trash ass attitude.

Víctor and the team we're great. I called ahead about getting two new tires and they had them ready…read morewhen k arrived

I lost the key to my wheel locks and they were able to unlock for me. Great service and super…read moreaccommodating and affordable. I recommend and will be back.

Today obtaining an Inspection. The establishment is super clean and the temperature is awesome…read more They are uber honest, prompt and highly explanatory. The value of service is super honest and well worth it. They never have surprises with their cost and they stand firmly behind their work.

Good, honest people. I only needed an exhaust-hanger moved back into place and they showed me the…read moreissue and fixed it on the spot (I had run over the exit island at an HEB and was sure I had damaged something). They also verified there were no other exhaust issues-- checked the undercarriage and drove before and after repair to ensure no other issues. Sent me on my way in minutes for very little cost. I will be back for future services.

One of workers was extremely rude as I was checked out for oil change…read more He wanted to charge me a lot more than what it was in the website and when I told him I had paid less at oil 5 He went into my globe compartment without my approval to search previous invoice from 5 He said I'm sorry but I'm so upset that he even did that That is not right going into my globe compartment to search in Terrible terrible He became so rude as if he had the right to go into my private property He said I'm a law student and said I know is not illegal, bless you future legal career Brandon J Watch out don't let this guy do your car and be careful with gauging price

I've been coming to the Jiffy Lube on Shepherd for years and it has always been a dependable spot…read morefor quick service. I always use a coupon, and I like that they keep track of your service history and recommended maintenance even if you visit other Jiffy Lube locations. In the past, I would go inside to relax while they worked, but now they give you the option to stay in your car if you prefer. One change I have noticed in the last year is that they no longer vacuum your car, which is a big bummer. That small touch used to make a huge difference in how clean your car felt after service. Even so, the team works efficiently and it is still an easy place to keep your vehicle in shape without taking up your whole day.