I use Yelp, but I don't review, because as a business owner I know we all have off days, and when the experience is good I review that business with my wallet. However, this is a very clear exception. AVOID THIS "COMPANY" AT ALL COSTS. Here is the factual description of why I say this, as corroborated by 7 witnesses (2 of which work for an unrelated company).
We called NK to help us move office furniture for our business without doing proper research, because it was a last minute need and how bad could a mover be anyway? We agreed in writing to a set rate for 4 hours of work, door to door. They showed up half an hour late. Ok, it happens. 2 men show up in a Budget rental box truck. Weird, but ok, whatever. They worked quickly and carefully loaded the office furniture. So far so good. At the same time, we had hired an ACTUAL professional rigging company to move heavy factory equipment. Why is that important? Oh, it will make sense later if you care to keep reading...
NK shows up at 2:30pm. They are done loading and leave at about 3:30pm. The professional equipment riggers/movers are done and leave at 3:50pm in a semi truck and flat bed. I finish packing and leave at 4:30pm. The tractor trailer arrives at the destination first at 5:35 pm, and I arrive at 6:05pm, followed for the last few miles by... you guessed it, a Budget rental truck. Yes, you read that right. NK arrived 30min AFTER a fully loaded semi truck even though they left 20 earlier! No way, you say? Yes, indeed... they took 50min longer to go the same distance in a small box truck than a fully loaded tractor trailer towing a 40' flat bed. Even better, the riggers were 3/4 done unloading the flatbed by the time NK even showed up!!!
NK promptly begins unloading and after several breaks speaking on the phone with who we later find out is their boss, stop working and close their loading door at 6:15pm. To recap... we paid for 4 hours, they arrived at 2:30pm and stopped working at 6:15pm, after 3 hours and 45min. They tell me that we must pay an extra $75 for them to finish because they will go over their contracted 4 hours. They had 15 min left on their time and less than 1/2 of the truck left to unload. They argue that they will not work unless we pay them extra. We explain the timeline to the drivers and show them the signed contract. No go. They acknowledge that they have 15 min left, but still stop all work and get on their phone.
The driver calls his boss, the owner, and we speak with him, calmly at first. He is already irate and demands that we pay for an extra hour and we must pay cash or credit card now, and that he won't accept our business check as agreed. We firmly decline and try to explain that it hasn't even been 4 hours yet and that they are almost done. We give him all the facts, specifically that we have 15min left on the clock not even accounting for the extra 50min detour his drivers took. He will not listen to one word we have to say and after arguing and yelling for 30 min he claims to call the police... which was a bluff, because WE did in fact call the police. This man was unbelievable, I could barely get a word in over his nonsensical yelling.
Sitting here in a very heated standoff, with our goods held for ransom, in front of 7 witnesses, AND ultimately even the drivers of the Budget truck also in agreement that they were in the wrong, their thick-headed boss/owner kept threatening to call the police and sue (not realizing they were actually on their way). He was belligerent, extremely rude, and incapable of listening to facts... and that is literally the NICEST way I can say it. C'mon numbskull, we had EVERYONE (including your own drivers) corroborate our story and timeline, yet you insisted on extorting more money from us.
Anyway, his movers started feeling guilty and/or stupid, and offered to finish unloading and leave if we paid them in cash. They told us that their boss is dishonest and that this happens frequently. Honestly, one of them was very nervous that the police were on their way (hmmm hint, hint). Whatever, as unethical as their demands were, it was worth paying cash just to end this ridiculous exchange. The funny thing is that they finished unloading in 13 min which would have put them under our 4 hour agreement if they had just continued working (even including the very obvious detour they took getting there). So we paid them the agreed amount, got their signatures on the contract, drivers license information and pictures as evidence, and they were off.
The police showed up as they were leaving and we filed a report with witnesses in preparation for when the "owner" dares to call. The police gave us some good advice before they left, "never work with a moving company that doesn't own their own trucks". Lesson learned. So when you are looking for movers... move on... to a legitimate moving company. read more