As a test of different laundry services in the area, I tried NimNim on several occasions. Even though they are friendly and prompt, they simply DO NOT clean your clothes. You WILL get back dirty laundry. It's my conclusion that they either do not use detergent to cut costs, or "wash" the clothes in filthy, grimy washers. Over several occasions I have received clothes back which have given me rashes. Please look at the pictures and do not use them. You're thank me later! read more

NimNim - Dry Cleaning Near Me - E Boston, Massachusetts

Amazing service! Great prices&terms and very friendly and helpful staff! Such a rarity in Miami, happy I finally found them!

The concept behind this company is fantastic. Honestly, at first, it was fine. Then it started being late with pick-ups and drop offs. One pickup they never showed, but after contacting them, they arranged for an alternate pick up time early the next day. Ok. I can handle that. Then, one drop off they never showed. We waited until nearly 11pm and nothing. Finally NimNim staff responded and said they weren't coming but that they would come the next day. I had a lengthy discussion with the staff and they were apologetic. I figured everyone deserves a second (or third) chance, even after charging me FULL PRICE for a service that was not performed properly. Today, they never showed up for a pick-up. They have not responded to several texts/emails. So, I'm done. If you have absolutely no schedule to maintain and time is not important to you, this service may be ok. But if you rely on a company to deliver its services within the time frame advertised and agreed upon, the do not use this service. read more

I was recently recommended NimNim by a friend and while I was in town for a wedding, I had to urgently get my dress dry cleaned. They were very understanding of the situation and got it delivered within time; the service was smooth and easy and they did an amazing job at it! Thank you NimNim! Definitely coming back to you! read more

NimNim saved the day! ....Like literally! I was invited to a wedding last minute and needed a silk dress dry cleaned. I contacted NimNim after a bit of research. Not only were they prompt in response but affordable and a super fast turnaround. Oh and did I mention they offer pick up + delivery. I definitely would have been in a pickle if NimNim didn't come to the rescue! I will definitely be using them again. read more

I used NimNim for my dry cleaning since 2015. The price point and the turnaround is exceptional. The team is very friendly reassuring whenever I need to ask for advice or ask from them especially when some of my clothes need special care. Always willing to work around my schedule. Thanks guys! P.S. I've used them to repair mine and my girlfriends shoes too! read more

Lost my clothing, no explanation from them where the bag is. They refused to respond to customer service emails and when I call they request to call back with more information, no response. Doubt they have an idea of what actually happened. read more

These two stars are solely because the people who run this business are super nice. But I've decided today to stop using their service because they continually mess up and are unreliable. Oh, and I've also received someone else's underwear three times. Who knows what someone else has received of mine. They are often late for their pickup and drop off times, but I can deal with a half hour here or there. This time they just didn't show up and left me waiting for hours. My boyfriend and I were waiting on a Sunday morning to go out for breakfast, we had an 8-9am pickup, and they didn't show. I called, messaged on FB and emailed. Finally get a call back at 11am and they offer to come the next morning between 8-9am and to rush the order for a 7-9pm return that night, somewhat making up for it. Great. Well we waited till 10pm last night and no one showed. Now they're promising our clothes back between 5-6pm tonight. We will see if it happens. Definitely moving to a different service! read more

Had the pleasure of meeting the owner when I stumbled across this business online. He quickly came to my residence, the turn around was quick, service incredible and prices you can't beat for this kind of service. Highly recommend! read more

Nim Nim has been a game changer for me. I began using it a few weeks ago, and I'm very happy with their wash & fold and dry cleaning offerings. I live in a busy apartment building in downtown, where we don't have washers/dryers inside the units. Finding a time and opportunity to do laundry can be difficult. Luckily, Nim Nim facilitates this by offering pick up and drop off at flexible times and fast turnaround time. No more worries. Their customer service is excellent and I would recommend them to anyone consider it. read more

Unfortunately, these guys never show up when they say they will. My daughter works long hours and doesn't live in building where laundry can be dropped off, so being on time (or close to on time) is important. They always say they will do better next time, but they don't.... read more

NimNim is a small business and the owners take personal pride in their service. They go above and beyond for their customers and follow up to ensure they are providing the best quality and service for continual improvement. Highly recommended! read more

This was the best experience! We got our clothes back in less than 24 hours. They picked up and dropped off for free! The clothes smell amazing and look brand new. Everything came folded perfectly. They have the best customer service as well! NimNim was half the price of another company I was looking at. The app was also super easy to use. I wish they had a location where I live because I would use them weekly! Can't say enough great things about this place! Thank you again NimNim! read more

Excellent service! Extremely convenient and very quick turnaround at a fair price. Highly recommend.

Absolutely amazing! So easy to use and a great deal. Love that they come and pick up and drop off so you don't have to lug your stuff anywhere. Also appreciate that they offer a cold wash and hang dry option and choices for fabric softener/ bleach etc. Everything smells fantastic. They did a great job with my dry cleaning as well. read more

Excellent service and clothes look brand new everytime. 100 percent recommended. So convenient

Fast, reliable service at a very reasonable price point. How do you beat pick-up and drop-off from your building concierge, within 24-48 hours, for the same price as your local dry cleaners with a 5-day turnaround? (Spoiler alert: you don't.) The app lets you specify almost every aspect of the laundering process, which is great if you're picky like me. read more

Only because 0 isn't an option. For over a year, I've been trying to resolve an issue where NimNim lost a very expensive blanket belonging to me. They've admitted it was lost. They had someone contact me directly, after many months of attempts on my side with no response. This woman assured me we would resolve this matter. I provided research from many different vendors indicating the price range for such an item (as it was a gift from many years ago and very expensive). I said I wanted to be reasonable, as I realized it was costly and asked her to provide me what she believed was a fair settlement number. I never heard from her again - going on 3 months no word and the issue has been open for over a year. I was patient for a long time, reasonable in my expectations and now I have to pay an attorney because NimNim is incapable of doing the right things - be honest, be professional and be fair to the customer when they lose something that is both sentimentally valuable and monetarily valuable. The customer isn't always right, but when they are doing the right thing makes a statement about how much or how little you value them. read more

I used Nimnim for the first time about a week ago as the dry cleaners near me shut down. I was extremely satisfied and pleasantly surprised by the ease and convenience of their service. They texted before picking up, and texted again for drop-off. Payment was done through square and very efficient. I was so glad to have my clothes back the very next day. I highly recommend Nimnim and will 100% use them again! read more

I've used NimNim for a couple years now. They are very dependable and efficient. I use the dry cleaning and wash and fold services. Their customer service is wonderful! read more

Upon signing up on their app, I was greeted by Ria who helped with my first order. She was prompt with her replies, courteous, and professional. I got my first order dry cleaned and the service was extremely fast. I would definitely continue using them as my primary dry cleaner here in Boston. read more

They were amazing! I got engaged while in Europe and needed my dress steamed within 24 hours for my engagement party. I spoke to them and organized everything while overseas, the moment I came back they picked up my dress, steamed it perfectly (it had a lot of tulle and beading detail) and delivered it back to me within 6 hours. Amazing amazing! read more

NimNim is the best! I use them for laundry and dry cleaning. Their quality is excellent, they have great time slots for pickup and delivery, prices are reasonable, and their customer service is great too. 24hr turnaround on laundry delivery is rare and great. So convenient to book on the app. They are basically my dream laundry service. Nimish (the owner) is extremely nice, and it's great to support a local business. read more

Nimnim is doing a great job updating me on the status of my laundry and my shirts come back very nice. The submission via the application is very easy and handy as i drop/recuperate my laundry at my concierge. The service is also very fast. read more

I have never experienced such horrific service in my life. DO NOT USE!!! My laundry was supposed to be delivered yesterday between 4pm and 6pm. It never arrived. After submitting a ticket and calling customer service 10 times I was finally able to talk to someone. He informed me that the driver never labeled my bag when he picked it up so they didn't know who it belonged to so they did not wash it. They had my laundry for two days and didn't even try to figure out whose laundry it was!! The person then assured me I would have my laundry by 8am the next morning and (after some back and forth) offered me a 20% discount. He specifically stated he would pick my laundry up at 6am and come straight to my apartment to drop it off. 8am came and passed and still no laundry. I called customer service again and spoke with a woman who said she would get an ETA and call me back. 20 minutes went by and she never called me back so I called again. She told me that she would not provide me with an ETA nor do anything else to rectify the problem because they are a small business. At 9:17 I got a text that my laundry would be here in 10 minutes. At 9:32 my laundry finally arrived. When I weighed my laundry to ensure I received it all, it only weighed 50lbs and I was charged for 68lbs. I then reached out to ask if there was more laundry coming or if I was over charged. I have yet to hear back. I will continue to call the afternoon. read more

This is by far the best and easiest dry cleaning provider I've used in terms of quality, turnaround time, and door to door delivery!!

Fantastic service! We are staying in a hotel in downtown Miami and needed wash and fold laundry service. They came to our hotel picked up our laundry and brought it back the following day! Everything was washed and folded beautifully! It was obvious they took a lot of care wrapping up our clothing. I highly recommend using this company and I definitely will in the near future. read more

Been using this service for about 4 years now. Always efficient, on-time and quick delivery services. Clothes are always sent back in great shape and on hangers. I am a very happy and loyal customer of NimNim. Prices are reasonable too! read more

what a relief ! I have been using Nim Nim laundary service for a year now and it's been a great relief. I don't have to remember to pick up and drop off. everything I need is an app away to put in my request and the team dies the rest. hand delivered and convenient. customer service is amazing prompt and answer to all my queries immediately. clothe's come back clean and crisp they way I need it for work and I really don't have to worry about anything ! read more

It is so convenient to have nimnim.I only need to leave my clothes at the concierge.And it only takes one day to get my stuff back.

I have been using NimNim for a couple years now and I find them very reliable and speedy. Their prices are also very competitive.

Used their services for two years and it was a great service but recently had a negative experience with their customer service as they haven't been responsive to my inquiries despite the delivery being 4 days late vs. what's promised. Took me a few days to chase to get an answer. read more

The best dry cleaner in Miami, very professional. They make it simple to get all your dry cleaning/laundry needs taken care of fast and without hassle read more

We used to use a local wash-and-fold store before thee quarantine began, but I can honestly say that after trying NimNim I don't think I'll go back to it after the quarantine ends. The service is 1) more convenient vs walking down the street with my dirty clothe, 2) pricier but the quality and care given to my clothe is worth it. Bottom line, thanks for taking care of this time-consuming chore for me, particularly during the current conditions. read more

This a great dry cleaning service and so convenient! My delicate clothes came out awesome! Thank You!

I was a loyal Nim Nim customer for 4 years. But that changed last week; so much so that I am writing a Yelp review. Nim Nim prides themselves on 24 hour turnaround dry cleaning. But what they really need to work on is professionalism and communication. They not only lost one of my items, but they also neglected to update me on the rest of the order that they lost for a week. The order had a very expensive cocktail dress that I needed to wear that weekend to a gala. I left many voicemails just asking for transparency- I needed to know if they lost the whole order because if so I needed to frantically find another dress for the gala. Nim Nim did not call me back and STILL has not called me back concerning the lost item. I will never use Nim Nim again, I don't recommend this company to anyone. read more

I've been using Nim Nim for a few years now! It's so nice to get my clothes back cleaned and folded and ready to just put away! Way more convenient than sharing coin op machines. read more

I have been extremely pleased with NimNim. They are extremely prompt in their pickups and dropoffs and communication is fantastic! I live in the city and not having to worry about bring clothes to dry cleaner and picking up is so huge! Highly recommend using this app and service. read more

Excited I finally live in the area NimNim covers. The app is easy to use and the prices are lower then what I used to pay before. Put in a request for a pick up at 7pm and they were able to pick up at 5. Even with 6 bags of laundry (I have too many clothes) they were able to drop my stuff off by 5pm earlier than the quoted drop off time. All my stuff is folded clean and neatly packed. The gentleman who dropped off my stuff even helped me bring it up a flight of stairs. Great service. Thanks NimNim! read more

I have been using Nim Nim since moving to the Seaport three years ago and they have been absolutely great. Their turnaround time and communication has always been fantastic. I don't know how they have always managed 24hrs, etc but they do. We have a lot of laundering and dry cleaning (loads weekly) because of my husband's work clothes plus our building has efficiency washers and dryers which makes drying too time consuming so it is easier to send out sheets, linens, etc. I have always appreciated Nim Nim's service and have tried other services that our building offers and always go back to Nim Nim. read more