I had sweat pants and jeans taken in 18$ a piece they were still too long I brought them back he…read moreasked for another 36 $ shame on this people how the way they run business, they just lost long term customer, I make sure no one I know gives them any business!!! Horrible customer service!!! I would give minus 10 stars

The big guy wouldn't have had his suit if Chelsea Cleaners hadn't come thru at the last minute. The…read moreCovid break had left the trim dingy, the staff at Chelsea Cleaners made it good as new! They're now Santa's favorite elves! No coal for you guys!

Let me complain first: Sometimes it gets hot in there in the…read moresummer time. That's right - hot! Once, I got a bit warm waiting behind the big plate glass windows because the sun was shining. Who do these people think they are?? I'll tell you who - these are the neighborhood dry cleaners that remember your name (a lot of dry cleaners can do this... and I have no idea why. Do dry cleaners need to recognize people at 50 feet and pull their order before they set foot in the store in order to get a license?), these are the dry cleaning people who take care with every item we give them, these are the dry cleaning people who are psyched every time the wife or I walk in the door. Seriously, they get excited. I like that. And, I like this place. Tailoring is great, too. My family has never had a problem here. Never.

Excellent service. Nice owner and staff. An A+ business easy to get to on 38 near Winchester-Woburn…read moreLine on the corner of Swanton and Main St (38) on the 134 bus route

They're are the worst ones burn my uggs and don't assume they responsibilities, try to work it out…read morewith them they said no so need to go farther...

My rating is based on the past service I experienced prior to new mgt…read more Have been a long-time customer (for close to 20 years!) and was recently surprised when I went to Nu-Way Sat. 4/2 and the business was under new management. Before bringing any clothes to the new owners, I am very interested in hearing feedback from other customers who've had their clothes cleaned from April 2011 forward.

I actually started using Emerald because of the reviews that were on Yelp and I could not have been…read morehappier with the services I've received. I currently live in the Fenway area, which is quite a drive from West Roxbury, but since they pick up and deliver, I said... why not! And I am very pleased with my experiences with them. Definitely will continue services! They provide large reusable laundry bags for pick up and deliver, which is definitely convenient. I actually drove to the store initially to drop off my stuff and they provided me two new bags to take home and use upon delivery. The staff is super friendly and understanding! They actually forgot to give me a few things during my first pick up, but they called me back a day later and apologized for forgetting things. They scheduled a drop off for me right away and I was able to get all that I wanted. Now that's what you call convenience and great customer service. When I received my stuff, it was all neatly folded in large plastic bags and select shirts were put on hangers. I'm impressed with how meticulous the staff is in terms of cleaning AND interacting with customers. Thank you so much. Keep it going!

The site had bad ap instructions, then got it to download eventually, then would not work once I…read morehad it. I went twice to try to get it to work...the concept is good, but you have to make a workable product!

Wow!!! Exceptional service!! I needed same day service for my husband's uniform, drove a near 30…read moreminutes to get here and they did it for me ON THE SPOT so I wouldn't have to make the drive back! FANNNtastic!!!

I dropped off my tux to be cleaned. The owner told me to pick it up after 5:00 on a Wednesday. I…read moregot there at 6:00 (they close at 6:30) and they were already closed. No sign, no explanation. Annoying but not terrible. The next day, I picked up the tux. The price was $19.95. So the owner says there is a $20 minimum for credit card payments. I looked at him and said "seriously, for a nickel?" He smiled back at me and said "yes" That was more than annoying, it was petty. With customer service like that, I plan to take my business elsewhere.

Skip this place. I specifically went to this cleaner because it had good reviews. I had bed linens…read morelaundered. 2 twin bed sheets were $23 each! A twin duvet was $19. ?! I was told that a flat sheet of fabric takes as much labor and prep as a ruffled duvet cover. (It's the size of a small tablecloth). After disagreeing with the person at the counter, I was ultimately charged for 3 duvet covers. The twin sheets and twin duvet cover were over $60! Absurd. Also- when I called multiple times throughout the day to check if the items were done, no one answered the phone any of those times.

I had a hat which came back all stretched out. The cleaners were sure it was not anything that…read morehappened during the cleaning; I was sure it was. Although they couldn't imagine how the cleaning could have resulted in the stretching, they listened to me. They got one of their tailors to fix it so that it fits and I can wear it again. Can't ask for any better service than that. AND they were friendly throughout the process.

This is a family run business and I am so happy he was able to get an old stain out of one of my…read morefavorite dresses. I didn't think I was going to be able to wear it again... but Bart came to the rescue. Service was fast and so friendly. Bart, the owner was so much fun to talk to. I know I will be using them more in the future.

This is the best cleaners I've ever used. The staff is friendly and has done everything to…read moreaccommodate my busy schedule. I will definitely be using them again.

First off, the dry-cleaning we had done here was fine. No complaints…read more But. Rude, rude service. My husband dropped off a few things we needed for a wedding here. He walked over the day before they were due to be ready, just to see if they were done early. He was met with "they'll be done when I said they'll be done." The next day when I went to pick up the clothes, the store was open, but there was no one at the counter. I rang the bell several times, called out, and a few other customers entered the store behind me. Finally, I walked to the back to see if someone was there (my thought being, what if someone is hurt?!) Finally a woman poked her head up and immediately yelled at me "for being in a private area." I'm not asking to be treated like a Queen. But basic decency is something I look for in a local business. With so many options in the Somerville area, we'll take our business somewhere else that treats us with a little respect and cordiality.

I've been going to Fashad at Clevergreen for a few years now and, as the four star rating would…read moreindicate...I'm a fan. Their prices aren't the lowest around, but this is a great example that you get what you pay for; I've yet to have an issue with stains not coming out or clothes coming back from Clevergreen smelling of chemicals like you had them cleaned by a Halliburton fracking operation. The one time there was a mixup with my clothes (actually, I think it was the first time I brought anything to this cleaner...) they went the extra mile to make sure I got my clothes back as quickly as possible, apologized for the inconvenience, and took the charge off my bill. On the negative side, some of the comments I've read about the customer service from folks other than the owner (Fashad) aren't totally wrong. Sometimes when you walk in, there's no one at the counter and you have to wait for someone to come from the back of the shop...and that someone doesn't always seem too pleased. When I weigh the pros and the cons, I think the pros win here. I've had so many challenges dealing with other cleaners that I just don't get from these folks. Granted, they're not perfect, but I think they're sincere in wanting to do a good job and, yes, the screaming Liberal in me loves feeling like I'm doing something good by working with an environmentally friendly dry cleaner, so....maybe I'm a little biased....