This laundromat is clean and taken care of well. My favorite part is the dryers they are strong and…read morequick.

1st time here thought about making my new place. The place is small but new machines does not…read morecharge extra for cc and it's clean. Cons no bathroom or sink if need to hand wash something & dryers are .50 for 12m. Instead of .25-.29. The 2 stars are because for employees or excuse me the owner to hold a machine instead of putting a taped sign on glass they put a white magnet then get made at you for not seeing the sign. I can't remember the last bad review I have written for yelp if ever for me I just don't go back but this was crazy. Oh & the magnets are expensive & see refuses to use tape (which would save $).

I wouldn't normally leave a review, but this is my favorite place to do laundry for well over a…read moredecade now. The owner, Marc is a very pleasant person, he works hard to keep the place clean and the machines well maintained, he opens at 5 AM and they're open seven days a week. Plus, there is always someone there to help with any given situation. Some people don't know the first thing about how to do laundry, so don't believe every bad review that disgruntled mean people might leave. The large (triple) front loaders wring the clothes out to the point they're almost dry, that alone saves me a lot of money, I don't have to do multiple loads and spend hours in the dryers. I've never had a problem with the machines, or the service. The woman who works days is quiet, diligent and hard working, if you have a question, just ask. If you don't want to feel like you're being treated rudely, stop being rude. People who work in service positions aren't your personal servants, they do their best to give good customer service and they don't appreciate being abused or looked down on. As far as people coming at night, they have a cut off time for the last washer loads, so don't leave your laundry unattended at closing time. How would they know when and if you're coming back? They shouldn't have to stay late just for you, especially when you don't take their time seriously when you casually come back to fluff and fold whenever you feel like it. Bottom line, I highly recommend Crystal Laundromat, and their staff. Customers need to learn how to be nice.

This laundromat is in a good place that's easy to access plenty of washers and dryers and tables…read morefor folding your clothes but it was dirty the floor was filthy and the dryer had lint inside the draws the place is looking ratty and it never looked like that before they sold it

Amazing laundromat! Great,friendly service, efficient machines, high efficiency machines, and new…read moreenergy efficient dryers as well! I recommend 10/10. Coin operated machines but there's a coin machine to swap out bills for quarters. Laundry detergent available for purchase for very cheap, (hypoallergenic options are available as well!!). Local small business worth supporting for good quality service!

We live in Saugus and have never had a need for laundromat, but I recently had surgery on my foot…read moreand am unable to do laundry safely. We called and the owner was very responsive and kind said he could even come out to the car and pick it up for me. He also asked if we had any allergies or special needs. My husband dropped 10 days of laundry off they were reasonably priced. It all came back beautifully folded and clean and sorted within 24 hours. I may never do laundry at home again. Highly recommend

This laundromat is indeed a clean, bright and helpful business. I rarely use laundromats, but my…read moredryer stopped working, so needed to dry a few loads.

This is an Amazing Laundromat. It's always clean,…read moreconvenient, has a beautiful view of Danvers River for you to sit out outside while waiting for your clothes to dry. Ralph, the owner is extremely polite with outstanding customer service skills . As soon as I park my car he comes right out to help me with my laundry. I have major spinal cord issues and trouble lifting laundry. When I come back to pick up my laundry Ralph always puts it back into my car for me. This is just amazing to me. My laundry always looks impeccable when I pick it up. Thank You Crane River

Although the prices increased a bit more than I appreciate (post-covid-19 until today) it's just…read morewhere we feel comfortable doing our laundry & sometimes dropping it off/picking it up washed/dried/folded/bagged (double the price) for the past few years. We've tried a few other places within a mile radius of the connector and ultimately it's been our go-to laundromat. We're not going to be doing our laundry in a laundromat for much longer, so until that day comes we're going to clean our clothes at Spin City. ***Current price for self service runs about $40-50 including vending machine detergent/bleach to wash/dry approx. 30 lbs using the regular washers/extra large dryers. ***Drop Off/Pickup runs roughly $100+ for same day service. WE APPRECIATE THE WAY THEY TAKE THE TIME TO DO A GOOD JOB WASHING/DRYING OUR LAUNDRY & FOLD IT ALL & STACK IT NEATLY IN BAGS... LIKE IT'S NOBODY'S BUSINESS! シ

I am so beyond appalled at what just happened with this business. i recently had a pipe burst and…read moreneeded all of my and my kids clothing cleaned, and at 95 cents a pound ( i had 120 pounds) i thought it was worth it. when i called about the service i asked do i need to drop it off? they told me no we will pick it up! when arrived with my clothing the next day the very rude man demanded 273$. he told me with pickup up delivery it is 1.79 a pound. umm well your website says free pickup and delivery, your website says .95 cents a pound. He tells me/ everyone charges for pickup and delivery! after an hour of arguing- showing him the website for his business that states FREE PICKUP AND DELIVERY. he says that that's old. while he starts to threaten me that he's taken back and selling all of my kids clothing i have no choice but to pay it. i am reporting to BBB. please DO NOT USE THIS BUSINESS. they are deceitful and do not honor their prices. he wouldn't even let me get the 10% off d

clean place great service thank you fast pickup reasonable price claudette is so polite she makes…read moreyou smile small but cozy

This place is Awasome , all machines are fully functional 24x7. staff is very professional and…read morepolite. I will surely recommend this place!!

Clean, easy to operate, staff was helpful with all questions (it was my first visit), variety in…read morewasher/dryer sizes for different needs. They also offer pick up/delivery services!

I get my laundry picked up weekly on Monday and it is returned cleaned and always perfectly folded…read more I never had a sock missing yet. They easily handle my oversized comforter and they get that fitted sheet folded perfectly LOL. Great pleasant people to communicate with the few times I needed to. It's been about 2 years now and I love this place.

Fast service, great job for wash and fold. Friendly staff. Reasonably priced. Recommend.read more

Cute little laundromat, it's clean and the staff is very friendly. I got there early so there were…read morelots of machines open. It's not very big so I imagine it gets busy. They do offer full service or self service which is really nice if you don't have time to do it. There is parking right up front. It is pricy, over $7 for a load to wash.