My building doesn't have a laundry room, so this was my first time using the public laundromat. After loading the clothes into what I thought was a washer (it turned out to be a dryer), I called the assistant - a woman who keeps walking around and whistling and gives out change - and asked her if I had done the load correctly. Not sure if her English is deficient, but I spoke clearly. She assured me that everything looked okay and went on whistling. When I returned after a set time, I realized that the clothes were dry. I told her that she gave me the wrong information, when I specifically asked if this was a washer. She became extremely rude, refused to refund the money I paid for the load, and started blaming me. Fine, I still needed to finish doing the laundry and went to the correct washer, loaded it, and asked her again (!) if everything looked right. She again confirmed and continued whistling. Then it turned out that the load was set to "Cold," which wasn't what I needed, and she started yelling that I couldn't change the setting. I asked to see the manager. When he showed up, he turned out to be even more rude and dumber than his assistant. He started calling me names after I explained what happened, threatened that I'd have to pay for the machine (the first washer I used) in case it broke. I took my stuff and went to Dominic's Laundry two blocks down - excellent service, very nice people, and cheaper too. As for the Big Bundle Laundromat, avoid this shithole at all cost, and its 2 morons who work and whistle there. Horrible experience. read more