I had sweat pants and jeans taken in 18$ a piece they were still too long I brought them back he…read moreasked for another 36 $ shame on this people how the way they run business, they just lost long term customer, I make sure no one I know gives them any business!!! Horrible customer service!!! I would give minus 10 stars

The big guy wouldn't have had his suit if Chelsea Cleaners hadn't come thru at the last minute. The…read moreCovid break had left the trim dingy, the staff at Chelsea Cleaners made it good as new! They're now Santa's favorite elves! No coal for you guys!

Wow!!! Exceptional service!! I needed same day service for my husband's uniform, drove a near 30…read moreminutes to get here and they did it for me ON THE SPOT so I wouldn't have to make the drive back! FANNNtastic!!!

I dropped off my tux to be cleaned. The owner told me to pick it up after 5:00 on a Wednesday. I…read moregot there at 6:00 (they close at 6:30) and they were already closed. No sign, no explanation. Annoying but not terrible. The next day, I picked up the tux. The price was $19.95. So the owner says there is a $20 minimum for credit card payments. I looked at him and said "seriously, for a nickel?" He smiled back at me and said "yes" That was more than annoying, it was petty. With customer service like that, I plan to take my business elsewhere.

Vinnie's is great. Not only is it a good dry cleaner, but we used them for all our tailoring needs…read more He has done everything from hemming work pants to taking in sports uniforms, to larger alterations on formal gowns. He's fast, friendly, and a delight to work with. The shop isn't much to look at, but the quality, value, and service is great. Highly recommend.

dont go here. this place is horrible. I took in some things to get altered. Needed a specific width…read moreand length, supplied him with dimensions and exact measurements as well as a sample garment that is the exact measurements i needed the alterations to be made to and he completely destroyed them. he removed over 3 inches more from the width, that he then cut off and you cant even take the garments out to repair it. Not to mention everything WREAKS of cigarette smoke now. This guy just cost me $600 AND I PAID HIM TO DO IT. wtf

I actually started using Emerald because of the reviews that were on Yelp and I could not have been…read morehappier with the services I've received. I currently live in the Fenway area, which is quite a drive from West Roxbury, but since they pick up and deliver, I said... why not! And I am very pleased with my experiences with them. Definitely will continue services! They provide large reusable laundry bags for pick up and deliver, which is definitely convenient. I actually drove to the store initially to drop off my stuff and they provided me two new bags to take home and use upon delivery. The staff is super friendly and understanding! They actually forgot to give me a few things during my first pick up, but they called me back a day later and apologized for forgetting things. They scheduled a drop off for me right away and I was able to get all that I wanted. Now that's what you call convenience and great customer service. When I received my stuff, it was all neatly folded in large plastic bags and select shirts were put on hangers. I'm impressed with how meticulous the staff is in terms of cleaning AND interacting with customers. Thank you so much. Keep it going!

The site had bad ap instructions, then got it to download eventually, then would not work once I…read morehad it. I went twice to try to get it to work...the concept is good, but you have to make a workable product!

I am extremely pleased with the service. I tell them all the time that they're my life saviors! I…read morework hectic hours. It was a struggle trying to find a laundry delivery service that picks up in the morning and afternoon. Most of the other services I've used only have night pick up and delivery which does not work with my schedule. If you're someone in a similar situation, look no further.. I highly recommend Dirty Drawz!

l had a terrible experience at this place, I went to wash my clothes but one of their dry machines…read moreburned out all my color clothes, after this accident happened l spoke to the managers and he told me that was my fault and they won't pay or be responsible for my lost. l'm taking them to the court so they can be held responsible for my damage. I do not recommend this place at all. If anything happened to your clothes the only thing they gonna say to you, it's your fault, and it sure isn't. i will never go back to this terrible, & irresponsible laundry anymore And l don't recommend anybody to go there.

I came here based on the two glowing reviews -- I'd previously been going to Royal White on the…read moreother side of the 'ville, which offers cheap, somewhat industrial dry cleaning services. Chris Fine is the total opposite - nice, wise-seeming old Asian owners in a tiny, tiny shop. Instead of entering your info into a computer system or even taking your phone number or name, the guy just gives you a slip with a number -- I was skeptical, since 9 times out of 10 at a big dry cleaners I lose/forget my slip. I managed to hold onto it, though, and was rewarded with some excellent dry cleaning -- Chris Fine got out blood, sweat, and wine stains much better than Royal White did (really, don't worry about what I do while wearing dress shirts) and turned my dropoff around just as quickly. Not quite as cheap and paper-only accounting takes it down to 4 stars from 5, but it'll definitely be my new local go-to dry cleaning place.

Tailoring work: 10 stars! Work management system: between…read more3-4 stars. The couple who owns this place is a fantastic tailoring team. I was searching for years, literally, for a tailor who I could trust to do great work at reasonable prices. I've had a lot of clothes ruined by crappy tailors. The fellow has been tailoring for over 50 years (I kid you not!) and has such an excellent understanding of fabric, drape, shape. This compares to other local tailors who have 5-10 years experience. His eye for style and fit is complemented by his wife's perspective- if you get something tailored, make sure both are there to give input. The only catch is that about 10% of the time an alteration may not be ready at the agreed upon date. Plan accordingly- it's worth it. I'd been "saving up" my clothes that need alterations for years before finding this team, and have now spent at least $350 on over 25 pieces in the past year. Every penny was worth it- now my clothes fit brilliantly!!!

First off, the dry-cleaning we had done here was fine. No complaints…read more But. Rude, rude service. My husband dropped off a few things we needed for a wedding here. He walked over the day before they were due to be ready, just to see if they were done early. He was met with "they'll be done when I said they'll be done." The next day when I went to pick up the clothes, the store was open, but there was no one at the counter. I rang the bell several times, called out, and a few other customers entered the store behind me. Finally, I walked to the back to see if someone was there (my thought being, what if someone is hurt?!) Finally a woman poked her head up and immediately yelled at me "for being in a private area." I'm not asking to be treated like a Queen. But basic decency is something I look for in a local business. With so many options in the Somerville area, we'll take our business somewhere else that treats us with a little respect and cordiality.

I've been going to Fashad at Clevergreen for a few years now and, as the four star rating would…read moreindicate...I'm a fan. Their prices aren't the lowest around, but this is a great example that you get what you pay for; I've yet to have an issue with stains not coming out or clothes coming back from Clevergreen smelling of chemicals like you had them cleaned by a Halliburton fracking operation. The one time there was a mixup with my clothes (actually, I think it was the first time I brought anything to this cleaner...) they went the extra mile to make sure I got my clothes back as quickly as possible, apologized for the inconvenience, and took the charge off my bill. On the negative side, some of the comments I've read about the customer service from folks other than the owner (Fashad) aren't totally wrong. Sometimes when you walk in, there's no one at the counter and you have to wait for someone to come from the back of the shop...and that someone doesn't always seem too pleased. When I weigh the pros and the cons, I think the pros win here. I've had so many challenges dealing with other cleaners that I just don't get from these folks. Granted, they're not perfect, but I think they're sincere in wanting to do a good job and, yes, the screaming Liberal in me loves feeling like I'm doing something good by working with an environmentally friendly dry cleaner, so....maybe I'm a little biased....

I've been a customer of Blue Bell Cleaners for several years and was always very satisfied with…read moretheir work. But over the last 6 months or so I've noticed that the quality of their work has slipped and is not as good as it used to be. I'll continue to take my clothes there for now, but if the quality of their work doesn't improve I will have to look elsewhere for my dry cleaning needs.

I have not used their cleaning services but almost got ran over with my child in their parking lot…read moreand instead of asking if I was ok, the person working yelled out "well this is a parking lot!". Apparently walking through a parking lot entitles cars backing out to hit you. Trust I'll never use you for any dry cleaning services simply for that reason and would not recommend you either!