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NeXus RV

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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Camping World - Vacaville

Camping World - Vacaville

2.0
(547 reviews)

This review is about the sales staff and lack of communications at Camping World Vacaville…read more Have driven 150 miles r/t to pick up our used RV three times and it's still not ready. They have a serious internal communication problem. Purchased 5/5/26. Appt was set for 5/9 9am to pick it up. Arrived to find they were still waiting for parts. Set another appt for 5/18. On 5/17 we asked our salesman if it was ready but were told they wouldn't be able to check until service dept opened the same time we were scheduled to pick it up, but he believed it would be ready. He texted us as we arrived that it was not ready. Made another appt for 5/26. Salesman told us 5/25 he had personally verified it was ready to go. On walkthrough we came up with 10 items still not finished (from the windshield not being replaced to the rig not having enough diesel for us to verify the generator was working). We had paid for the extra detailing and the rig was still dirty. So we've driven 450 miles, spent 8 hours on the road, $170+ on gas, and 7+ hours at Camping World and still don't have the RV we paid for. Oh, and the warrantee & Good Sam membership is ticking down because all that starts on the day you make the purchase. If they manage to make this right I will update this review. UPDATE: We were able to pick up the RV on the 4th try. The new mattress (standard on all RVs purchased from CW) was the wrong one. Salesman told us we needed to jerry-rig it ourselves to make it fit. We pushed back and were directed to the service desk. They instantly saw the problem and ordered the correct mattress (still waiting on it). The general manager offered us $200 max in compensation for the issues picking up the RV. 45 min later he said upper management said to make that $700. That feels like a good amount for the money & time we wasted so we accepted. Last issue: The flat tow package we had agreed on (to be installed on our car) was switched to a tow dolly without talking to us. It's huge, doesn't store vertically, and doesn't fit in our garage. We were shell-shocked and stupidly left with the item, so I doubt there is any chance they'll ever fix it.

I purchased a 2026 travel trailer a week ago, the day of the walk through the water heater wasn't…read moreworking, I left in good faith thinking they could resolve the issue but when my trailer arrived the hot water system had the same code. Now I'm living in a trailer without hot water. Do better camping world .

Happy Daze RV's - Livermore

Happy Daze RV's - Livermore

4.0
(159 reviews)

I am not excited to write this review. I generally try not to write negative reviews, but I have…read morehit my limit with Happy Daze. TL;DR: Absolutely, do not buy anything from Happy Daze RV. You will need service and they will absolutely let you down and disappoint you at every turn. Our purchase experience in Oct 2021 was very good, Jason and team were very helpful and we got a very fair deal. Pick up day wasn't great, there were about 9 things that I found that had to be fixed during the walk-through. My strong advice here is to not sign the paperwork until after you do the walk-through. Essentially we already owned the RV the first time we got to walk it and find all the problems, not a good situation. Derek and the service team took care of us and after a couple hours we were able to leave with the 9 above things mostly fixed. Within 3 weeks of purchase we started having issues with the Schwintek slide mechanism not working correctly, it was popping and there were metal shavings coming from it. Back it went to the Happy Daze and they recommended full slide column replacement, after much back and forth, including having to pick it up for a trip and then bring it back, it was fixed after a month or so. I later discovered the ladder was damaged during the time at Happy Daze, which isn't surprising considering the crazy amount of RVs in the tiny lot that have to be moved around constantly. We then had good experiences with our 2400BH for next few months. July 2022, we were camping for the 4th and noticed our Furrion12v refrigerator wasn't cooling well. This is apparently a very common problem with these units. We limped it along for the trip and when we got home I did a bunch of testing, called Furrion for help and they said in the 1st year of the 2 year warranty I have to work with Grand Design, ugh, not looking forward to this. Also, our slide starting popping and creating metal shavings again. I called Happy Daze service and Alfred answered, I explained the situation and let him know we had our next camping trip in 5 weeks. He set an appointment for us to drop it off in 2 weeks, not great, but acceptable. I called Alfred 1 week after dropping it off and asked for the status, now is where things really go down hill. He said they haven't looked at it yet and they won't until it is "my turn," I asked when that would be, he said he didn't know. I asked how many RVs are in front of me, he said maybe 20. I mentioned again that we have a trip now in 2 weeks, he said they will try and look at the fridge. This is crazy to me, why would I drop my RV off if you aren't going to look at in the next day or two, what is the point of making an appointment? I let another 10 days go by and call again, no answer, I called more than 6 times over the course of 3 days, no answer. I left a voicemail, nothing. We are now 2 days from camping so I go to pick up my RV. Alfred is there, he says oh yeah, there are only a couple more in front of you at this point. Great, I need to collect it so we can go to our scheduled trip with everything still broken. It was in the farthest possible spot in the back, they had to move at least 6 other RVs to get to mine. One hour later I get to take my still broken, and now very dirty RV home and bring it back the following Monday. I am so mad at this point I could scream. I happened to run into Jason, who sold me the RV, less than 10 months ago. I explained my situation, he had no response, another customer came over and asked him a question and he took that opportunity to quickly get away from me. It is all very sad and maddening. This is not our first RV, we owned a Forest River Coachmen for 5 years that never once had to be serviced. Grand Design is advertised as a premium product and experience, I can say I will never buy one again. I love our RV, I love RVing, but the complete lack of customer service is extremely disappointing. I do want to say that Derek in the service department is an awesome guy, he recognizes me every time I come in (which is entirely too often), is super friendly and goes out of his way to try and make me feel better, he is very much one man alone. Do not buy an RV from Happy Daze until and unless they fix their broken service department.

I can't thank these guys enough for helping me to pick out the best trailer to help transport my…read morespecial guy. Lanzo was my salesman. He never once pushed me to purchase and poor guy I saw him about 6 times before I got it. He was professional and made sure I was well taken care of from start to finish. Dante the parts manager has been superb he has come to my aide with anything I need. Theo has been very professional telling me how everything works. I appreciate all the honesty and respect from everyone here. Keith is the sales manager who has answered a lot of questions to help me be secure camping. Once on a while you run into people who truly care. It's not about how much they sell it's about respect and trust. When I made my purchase I feel like I have extended family now. They truly are Angels in my life. Love these guys

Adventure RV

Adventure RV

4.4
(25 reviews)

I had a great experience with a recent purchase of our new Aliner. From the beginning, we felt…read morewelcomed with zero pressure. Sheena was probably one of the most freindly sales people that I've ever dealt with. She ordered our trailer and have us an accurate delivery time. Devinatee took over and was extremely responsive and equally freindly. He kept me up to date on the shipping information and gave me undevuded attention when it was time to sign paperwork and teach me about the unit. They also were able to get my car wired up with a brake controller in just a couple of hours. I like how it's a family business and their courtesy felt genuine.

We went in to look at a trailer that we seen on their website that we were interested in, looked…read moreat a few others. told Sheena that needed to think about it. She called us a few days later, to check in and see if we had any questions or concerns about the trailer we looked at. We told her we were not quite ready since this was a big purchase . Sheena called us a week later and asked what did she have to do to earn our business, we told her what we really wanted and what our budget was. A week later she calls and said let's make this happen. Sheena and the lady in the office was very helpful and made sure we got the right trailer for us . She was not allot of pressure and just wanted to make sure we knew she was there if we needed anything answered. We bought the trailer and would recommend them to anyone looking to buy a trailer .

Ford Fairfield

Ford Fairfield

3.1
(831 reviews)

-- and honestly, can Yelp add a sixth star? Because five doesn't quite do Michael Groves justice…read more Picture this: my wife, our kids, our two dogs, and me -- basically the entire family circus -- cruising up the 80 toward Lake Tahoe, ready for a weekend in the mountains. The day before, I'd just picked up my 2020 Roush F-150 from a 12-week service at Frontier Ford in San Jose. Twelve weeks. For a warranty catalytic converter and a full service (transmission fluid, brake lines, the works). And that was on top of a 16-week transmission saga back in 2022 at the same place. I was finally, finally, getting my truck back. Cue Friday morning. 70 mph. Family loaded. Dogs panting happily. Mountains in the windshield. And then -- BOOM. The truck slams itself down into 1st gear and the transmission lets out what I can only describe as a death rattle. Twelve hours. Twelve hours after picking it up from a 12-week service. Second blown transmission in three years. Here's where the universe must have felt a little guilty, because we limped that wounded truck off the freeway at 40 mph and rolled into Ford Fairfield -- and within 15 seconds of pulling into the service bay, out walks Michael Groves. I don't know what they put in the water at Ford Fairfield, but Michael is the kind of guy who looks at a frazzled dad, an exhausted wife, two kids losing it, and two dogs who have absolutely had enough -- and somehow makes you feel like you're the most important customer he'll see all day. Maybe all year. He had this look of genuine concern, a calming presence, and a welcome so warm you'd swear we'd known him for years. He ushered my wife, kids, and dogs (yes, the dogs too -- Michael is a hero) into the showroom, got everyone waters, made them comfortable, and got us set up in a rental. We were in and out in under an hour. Under. An. Hour. For a blown transmission. On a Friday. Coming from my Bay Area service experiences, this was a complete 180. Night and day. Different planet. And then -- because apparently Michael's superpower is "going above and beyond at a level that makes you rethink every other customer service experience of your life" -- he called me back on Saturday to let me know he was working on getting us into a 2026 Ford Navigator while my truck gets its third transmission. Saturday. On his time. Just to keep us in the loop. I grew up a Ford guy. My grandfather drove Ford trucks his entire life, and I still own his 1993 F-150 XL -- 33 years later and not going anywhere. People like Michael are the reason I'll always be a Ford guy. He represents the Ford I grew up loving: hard work, trust, and doing right by people. Michael, if you're reading this -- thank you. From me, my wife, my kids, and yes, the dogs too. You turned what could have been the worst day of our trip into a reminder that great service is still alive and well. Ford Fairfield, give this man a raise. And a parade. And probably a key to the city.

I couldn't update this review fast enough. The excitement of when we first purchased this car,…read morequickly faded away within the last 5 years and almost 37,000 miles later. 1. This model explorer alone had 33 safety recalls. Each time we took our car to the shop, it took 1-2 weeks for repairs. Completely inconvenient! 2. The crack in the windshield that was EXISTING when we bought the car never got repaired in the 5 years we had the vehicle. Don't bother purchasing warranties because this dealership doesn't honor them and the 3rd party warranty company gives you the run around. Ford was supposed to complete the repair themselves but kept pushing it onto the warranty company! 3. No cars transmission should go out at 36,000 miles and some change! NEVER!!! 4. As the dealership that sold the warranty and extended warranty there is no excuse as to why you can't locate a customers information to verify they have coverage for power train issues, but of course it's easier to try and convince a customer that they don't have coverage, I guess! 5. Replacing the transmission took just shy of a month and no loaner car was offered. Literally had to pay for a rental at about $600 a week, plus pay a car note for a car we didn't have in our possession just to be able to get to and from work! All because Ford only offers loaners for "Ford" warranty vehicles. How that even makes sense is beyond me! In this economy, an extra $600 is tough! 6. After repairs were made, we were told we could not pick up OUR vehicle until the warranty department made payment. So even after the warranty department approved the repairs and approved to cover almost 100% (we had to pay $200 for screws, yeah, I know, crazy), we were told we would have to wait until they paid because it was a large bill. I guess the peace of mind was being told that warranty "usually" pays quickly. We had to get the manager involved after numerous calls and he only agreed to release our vehicle because I'm sure he realized illegal business practices aren't the best route. I won't go into detail on the legal perimeters or lack there of to withhold someone's car without legitimate merit! Obviously I understand that no business is perfect and sometimes issues are bound to happen, but this experience alone showed us that Ford Fairfield does not care about its customers and will do anything they can do be shady, with a lack of professional business practices. Do yourself a favor and buy your car anywhere else but here! If I could give zero stars that would still be too many for Ford Fairfield...

NeXus RV - rv_dealers - Updated July 2026

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