I am not excited to write this review. I generally try not to write negative reviews, but I have…read morehit my limit with Happy Daze.
TL;DR: Absolutely, do not buy anything from Happy Daze RV. You will need service and they will absolutely let you down and disappoint you at every turn.
Our purchase experience in Oct 2021 was very good, Jason and team were very helpful and we got a very fair deal. Pick up day wasn't great, there were about 9 things that I found that had to be fixed during the walk-through. My strong advice here is to not sign the paperwork until after you do the walk-through. Essentially we already owned the RV the first time we got to walk it and find all the problems, not a good situation. Derek and the service team took care of us and after a couple hours we were able to leave with the 9 above things mostly fixed.
Within 3 weeks of purchase we started having issues with the Schwintek slide mechanism not working correctly, it was popping and there were metal shavings coming from it. Back it went to the Happy Daze and they recommended full slide column replacement, after much back and forth, including having to pick it up for a trip and then bring it back, it was fixed after a month or so. I later discovered the ladder was damaged during the time at Happy Daze, which isn't surprising considering the crazy amount of RVs in the tiny lot that have to be moved around constantly.
We then had good experiences with our 2400BH for next few months. July 2022, we were camping for the 4th and noticed our Furrion12v refrigerator wasn't cooling well. This is apparently a very common problem with these units. We limped it along for the trip and when we got home I did a bunch of testing, called Furrion for help and they said in the 1st year of the 2 year warranty I have to work with Grand Design, ugh, not looking forward to this. Also, our slide starting popping and creating metal shavings again. I called Happy Daze service and Alfred answered, I explained the situation and let him know we had our next camping trip in 5 weeks. He set an appointment for us to drop it off in 2 weeks, not great, but acceptable.
I called Alfred 1 week after dropping it off and asked for the status, now is where things really go down hill. He said they haven't looked at it yet and they won't until it is "my turn," I asked when that would be, he said he didn't know. I asked how many RVs are in front of me, he said maybe 20. I mentioned again that we have a trip now in 2 weeks, he said they will try and look at the fridge. This is crazy to me, why would I drop my RV off if you aren't going to look at in the next day or two, what is the point of making an appointment?
I let another 10 days go by and call again, no answer, I called more than 6 times over the course of 3 days, no answer. I left a voicemail, nothing. We are now 2 days from camping so I go to pick up my RV. Alfred is there, he says oh yeah, there are only a couple more in front of you at this point. Great, I need to collect it so we can go to our scheduled trip with everything still broken. It was in the farthest possible spot in the back, they had to move at least 6 other RVs to get to mine. One hour later I get to take my still broken, and now very dirty RV home and bring it back the following Monday.
I am so mad at this point I could scream. I happened to run into Jason, who sold me the RV, less than 10 months ago. I explained my situation, he had no response, another customer came over and asked him a question and he took that opportunity to quickly get away from me.
It is all very sad and maddening. This is not our first RV, we owned a Forest River Coachmen for 5 years that never once had to be serviced. Grand Design is advertised as a premium product and experience, I can say I will never buy one again. I love our RV, I love RVing, but the complete lack of customer service is extremely disappointing.
I do want to say that Derek in the service department is an awesome guy, he recognizes me every time I come in (which is entirely too often), is super friendly and goes out of his way to try and make me feel better, he is very much one man alone.
Do not buy an RV from Happy Daze until and unless they fix their broken service department.