Great customer service. A big variety of all kinds of glasses. Will definitely be back.read more

Great and friendly staff. Very clean location. Doc was very knowledgeable. Answered all my…read morequestions in detail. Glad I made the switch

Had an amazing experience at JINS - Santa Anita. It had been quite a while since I last updated my…read moreglasses, and Kim made the entire process easy and enjoyable. HUGE shoutout to her! She took the time to help me choose a frame that really suited me and patiently answered all of my questions. Her assistance was very thoughtful and knowledgeable, and I never once felt rushed.

Very happy with this JINS location and the team there! Exceptional and absolutely excellent…read morecustomer service! Lovely people all working there and a great manager who makes you feel valued as a returning customer. That level of care and kindness is what keeps me coming back. I will say that the 1.76 lenses were disappointing in my experience since they cracked within 2 months, and I now see they're unavailable due to supplier issues, which honestly makes a lot more sense now. Even so, the customer service here completely made up for it. The team handled everything with professionalism, patience, and genuine care, and that really means a lot. It's rare to find a place where the people are this welcoming and committed to helping their customers. Because of that, I'll absolutely continue to be a returning customer! :) Thank you JINS - Santa Anita team!!! :D

I've been coming here since 2016 for my regular checkups and contact lenses. Dr. William is…read moreawesome. He and his team always take care of you and make the whole process easy. He does a very thorough exam every time and makes sure everything looks good with your eyes. I also appreciate that he's helped me out with extra contact packs when I've been running low. They take most insurance. I've been using VSP here with no issues. Pricing on contacts is also pretty comparable to other places, which is another reason I keep coming back. Overall a solid and reliable spot. Definitely recommend.

The front desk staff member had a very unfriendly attitude. While I was trying to choose a frame, I…read moreasked if we could get a recommendation from another staff member. She told us that we would need to make an appointment with him, even though he appeared to be available and she didn't make any effort to check. Additionally, while we were still looking at the frames, she took them from the tray and put them away right in front of us. This felt very rude and unprofessional.

This is my first ever review on Yelp, but this isn't the first time I have received amazing…read morecustomer service from Rowena Lee before! I used to come here with my mom for glasses and she was always there to assist us with her knowledge and expertise. Now that I am responsible for my own eye glass care and needs, seeing Lee again brung familiarity again! She was so helpful and considerate on my first visit by myself! She helped me find what I needed for my eyeglass lens and helped me find the perfect frame for them considering the day to day activities and work I do and the difficulties I have with my older pair. Everything was streamline and she offered such amazing support that should not be overlooked! Thank you Rowena Lee for your amazing help and service and I will come back whenever I need my glasses! Thank you to the Golden Vision staff who were super nice and friendly as well throughout my exam! Highly recommend!

I'm here today again lol sitting here letting the world know how always great experience…read moreI have here with only giving 5 stars to only 2 staff members: Rowena and Hugo. :) I drive from so far away (an hour to and another hour back making it 2 hours in total) from my home beaches to get here. And I decided to get their super cool black framed small aviator shape Chrome Hearts glasses instead :) Hugo is fantastic with his patient help and politeness the whole time to me. Love that. Highly recommend Hugo and Rowena who are my fav people here. Haha :) I'm just not a fan of the manager here who is too strict to me for no reason when every customer is different. Whatever payment beef that the manager here had in the past due to other customers in the ways they paid you, does not reflect on me. I have only arrived recently after those past certain customers to only give my money to you here, manager. I don't appreciate you being quite appallingly strict to me with your so called new policy on how customers need to/should pay you/your company here. How I can't Zelle your company to pay because I can't be driving out here when I'm coming from the Manhattan Beach area. Unless you want to pay for my gas, manager. Tbh, my Honorable Dad warned me to not shop from here because he can actually prior prophecy read the cons of everything here. But I love only 2 people here who have given me best customer services asap I called and walked in. But when it comes to the way I'm forced to pay by the manager is not only ridiculous to me but also a huge disrespect to me. Especially being that they have no idea who I Royally am. Fact is.. I am Royally from both my parents of The famous Tribes of Levi and Judah which is connected to my famous KJV Bible ancestors from Enoch, Noah, Shem, Abraham, Ezekiel, King David, King Solomon, King David's son Nathan, Nathan's daughter Mary, and of course, The One and Only Creator of the whole universe and beyond Messiah Savior Lord God Jesus. I'm also Royally from 5 famous China Dynasties: Li, Shang, Zhou, Song, and Ming. I'm also Royally from The Great King Taksin of Thailand. And I'm also from ALL Kings/Ramas 1-10 currently of Thailand. Therefore, manager here should know their place of highest respect and honor with Me. And apparently manager here does not. Do better, much better, manager. You need to learn to have WAY BETTER respect for people of my very special stature and very honorable special lineage. You apparently failed to do that, manager.

I'm an aging guy, on a limited budget, who went from decades of scraping by with non-prescription…read morereaders to finally accepting that I needed four pairs of specialized prescription glasses--for reading, for sitting in front of computers for hours on end, and for distance both indoors and outdoors (sunglasses). After resisting wearing glasses for so long, and, let's face it, being a little vain, I wasn't a good candidate for progressives despite the practical and economic considerations. Trying to wrap my head around an expanding universe of frames and lenses in every shape and price range after being so resistant for so long was overwhelming. I'd gone to all the usual suspect shops in Old Town Pasadena, where parking is always a challenge, as is finding a knowledgeable and caring employee working on an hourly wage, without coming close to making a purchase. One day I was driving down Colorado Boulevard, stopped at a light, when I spied Brighter Optical and its spacious, free parking lot. I'd never heard of the shop, but thought why not, I might as well give it a shot. I was warmly greeted by owner Raymond Yu himself. I immediately felt comfortable in his small but well-stocked shop. Then I was immersed in a lengthy consultation with someone who had unlimited patience for my long list of questions, who spoke in soothing tones that put me even more at ease. It was so much better talking to an owner with a lifetime of experience and the ability to negotiate multiple purchases than an hourly employee with no real stake in the outcome. Not only did Raymond know everything there was to know about frames and lenses, he knew how to break it all down into easily digestible concepts that I could grasp even though English is just one of the languages he speaks fluently. Better yet, he filtered all that knowledge into personalized recommendations which rang so true I had no qualms about pulling the trigger on the sale. When the dust settled, Brighter Optical had a customer for life, while I came away with four pairs of flattering glasses for every purpose that exceeded the most fervent hope I had for my budget--and a new friend.

Excellent service and a wonderful selection of frames. The team was knowledgeable, attentive, and…read moremade sure I found glasses that suited me perfectly. A truly pleasant experience from start to finish.

If you want to browse through a variety of frames and want great customer service, look no further…read more Their staff here is extremely knowledgeable, professional, and courteous unlike many of the spots in San Gabriel Valley. They went above and beyond to email me a copy of my prescription when I misplaced it.

I recently visited Dr. Tran again and felt compelled to update my review. She is truly my all-time…read morefavorite doctor. I honestly don't know another doctor who is as kind, approachable, and professional as she is. After every visit, I leave feeling very well taken care of and confident that my eye health is in great hands, especially since I have a high prescription and a history of eye issues. She is always thorough, patient, and reassuring. My husband also sees her for his annual eye exams, and we both completely trust her. I also recently realized that she works with kids as well. Needless to say, I'll be transferring my son to see her too. Dr. Tran is truly the best all around. I'm so grateful to have found her!

Lots of brands, great sunglasses, great service. I like the small business vibe with personal…read moreattention

Looks great! i rode my bicycle all the way from DTLA to pick up some outdoor tech headphones. They…read moreare an authorized seller. They were closed when they should of been open according to their website. I had to order online instead. I may try them again down the road. The photos online look nice they look like they have great stock.

Feliciano was the consummate professional. He made my shopping experience better than I ever could…read morehave expected. I had ordered four pairs of glasses on Oakley's website and had them all shipped to the Arcadia store (the one by Nordstrom). Feliciano examined each pair carefully for defects and found one pair with a scratch from the factory. He immediately resolved the matter by refunding the cost and placing a new order for me and ensuring that the price was the same as the returned pair, which had a promo attached to it. He also taught me how to change out the nose pieces for another pair by demonstration. Feliciano did the perfect job. This is further confirmed by another review I see here on Yelp for Feliciano. His coworker who helped out looking for a replacement pair from store inventory was also top notch. Lastly, their presentation was top tier. Feliciano packaged everything up in this awesome bag with all glasses neatly lined up in their individual boxes. Could not have asked for a better experience! You can trust this store.

Stooped by with a buddy today. Jacqueline made our shopping experience awesome. She answered a…read moremillion of our annoying questions, brought us dozens of options to try, and didn't pressure us on anything. We were very grateful to have had her help with our purchase.

My favorite boutique, they have the best and unique styles from Korea, France, Italy, etc. Great…read morecustomer service, willing to work with you for styles, sizes & special order.

From the owner: Hard to find Clothing 潮牌服装店read more

The customer service was very experienced, thorough and helpful. She took the time to find the…read moremost appropriate insurance policy to apply. The glasses turned out to be clear, comfortable and nice looking at a much better price than most other places.

I don't think I've ever come a chaotic shop before! My…read morefiancé needed a new glasses prescription and our current optometry was close so we decided to chance it and come here since we had time and they had a slot available. Oh man, coming inside it was packed but it was so unorganized it made me feel anxious just by walking in! There's no reception area so there really wasn't a spot for you to come in and check in for your appointment. We had to stand around and hope we caught someone's eye to help us. While we were waiting the staff were arguing about a customer's order loudly in front of everyone! We all watched while they gas lit each other on who had the order or didn't have the order. That was crazy but good entertainment LOOL but that alone made me want to walk out but he wanted us to give them the benefit of the doubt. Once we finally got someone's attention he filled out his paperwork and again, had to wait for someone to get his paperwork and tell him what to do next. We waited for 15mins and finally we had to ask a staff walking by that we had an appointment and needed help! She told the other staff to take him and get his pre-appointment stuff started (checking eye pressure and all that jazz) We went to the other side of the store and I waited for him in the waiting room and you can see everything that was going on. The lady looked so lost on doing the whole thing and the thing that blows air into your eye? He got like shot a few times that his eyes got so dry and tired afterwards. Turns out we couldn't continue with our appointment because our insurance was on hold with another dr and we rescheduled to come back during the weekend. FYI - we did not, we just went to our usual optometry and were much happier there. Do your due diligence before coming here! One plus of coming here is I hear loads of different languages being spoken so it seems they are well versed in the Asian dialect LOL