Once again, GEEK SHOP to the rescue! This amazing, responsive local business will repair Mac and…read moreApple products that the Genius Bar tells you to replace. Just now saved a MacBook screen by reattaching the rubber gasket that came loose. I try to buy all my accessories from them too. Great work, reasonable prices, fast, nice... what more could you want?

Tim had patience, and by trial and error figured out how I overprotected my phone; now it's exactly…read morethe way I want it, many thanks!

On the way over I was confronted by a man who asked me if I wanted to step into his shop for a…read morequick look around, there were all sorts of weird overpriced vases- I definitely wouldn't come back ever again especially because there was a weird smell that clung to my clothes. When I made it to best buy they somehow were even worse. I went home that day with a vase and no electronics

I ordered "pick up," for a charger for my "work lap top." This Best Buy location is within walking…read moredistance of my office and I've never visited this spot. The pick up line inside the store moved quickly. The rep smiled, scanned my email notification, and I was out the door. Friendly and fast customer service at the pick up counter. Quiet evening, walking out of the Atlantic Terminal Mall onto Atlantic Avenue. Great match. My charger is compatible and working effectively with my laptop just as the Best Buy website suggested. Did I tell you that I love Downtown Brooklyn!

It's such a time in this day and age when I want to build my own PC but have NO CLUE what I'm…read moredoing. Yes, YouTube tutorials are one thing but since I'm a hands on learner; sometimes I just can't get it. This 5 star is going to the wonderful Reinaldo! Who saw me looking clueless next to the available graphics cards. Micro center has such a wide variety of everything that it can get overwhelming but he helped me every step of the way and even took a look at the list I made. Constructive criticism may hurt my feelings but his advice wasn't to sway what I wanted but give me more perspective of how it will run in comparison to how it will look. With streaming and my art set up, he knew I'd need a better parts. At this point, I didn't mind paying a bit extra because he EXPLAINED why I would need them instead of just upselling me for the heck of it. 10/10 service and care. Also big 10/10 for micro center getting employees that are knowledgeable and love what they do. Along with having EVERYTHING. (If they don't, the employees can help you find it at a different micro or help you order it to home) Thank you!

Well, I just ended one of the absolute worst shopping experiences of my life. I left this review on…read moretheir other site too. I specifically came here after ordering a Web order of one of the two things they had - and then the following sequence of events happened. 1. My web order was not on the shelf, even though I had a confirmation email, they saw the confirmation email in their system, and then weren't able to find it after 10 minutes of searching. They then told me to go to the floor (no help, no direction on where to go) to go find what they lost 2. I am told to go to a sales representative on the floor. I tell him what I need, knowing that there is still one left in their inventory since I didn't buy them out with my Web order. He searches the generic name of the brother labels i'm looking for (literally "brother's label cartridge"), the results are very long, he doesn't go past the first page, and he tells me that they don't carry that here at all 3. I then show him the page on the website with the right name. He finally looks it up. he tells me it's an aisle seven and tells me to go there. 4. I go to aisle seven I search for another 10 minutes, no help from any staff at this point, and no cartridge to be found - neither the one I ordered online nor the one they had left in inventory. Look, I know mistakes happen, but there was a point of friction on every single step in this process. There was no accountability, no support when things went wrong, and no accommodation once the experience is wrapped up. I've had two negative and two neutral experiences. I've tried. I'm sorry. Never coming back, and I'll let my friends know my experiences when it comes to electronics

I factory restored the Microsoft surface all by my self and the glit that I was complaining about…read moresince I got it from you disappeared. How come it worked when I did it (and it was NOT a hardware proble!!!!)

They were very responsive! The first point of contact was a woman and she seemed to be…read moreknowledgeable. She asked for the issues, laptop model, and she got back to me with a quote pretty quickly. The repairer called me promptly to discuss the problem and explained to me the actual issues with my laptop. He gave me a few options and listened to my request. He also was accommodating with the pricing and he picked up and dropped of my laptop for me. I truly appreciated their service! I was able to get my laptop fixed and back within a couple of days. I paid $65 to fix a laptop hinge.

My wife and I took a laptop to this establishment to get service…read more To our surprise, we were unable to enter the business. An individual greeted us at the door, spoke to us through a slot in the door, took our laptop while we were standing outside in the cold. We were unable to enter the business like any other business. The place was situated like a fortress. I had delt with this business previously, and what we experienced this time was surprising. My first visit, I was able to enter the business, there was a counter where I was able to place my laptop, and spoke with the technician face to face. This time it was totally different and disgusting, to say the least. He might be an excellent technician, with cost very reasonable, but the business appearance is unacceptable. This is a small community business I would love to support, but the customer service is very poor. Because of this, I would not recommend this business to anyone because of this. Mr. Jean, has to do better than this.

I can't say enough good things about Jean's computer repair. I was up against a deadline for…read moremedical school, and my computer (MacBook Pro) wouldn't turn on, and was making ominous noises. I was extremely upset and overwhelmed at the prospect of not getting my work done in time. Fortunately, Jean saved the day. I took my computer into his shop at 5:30pm on Thursday. He called me at 8:00pm that evening to let me know what was going on and to give me a price estimate ($150). He let me know I could pick it up any time after noon the following day. I stopped by at 1pm, and had my laptop back in perfect working order at exactly the price he gave me. In fact, my computer works better/faster than it did before I took it in, and he cleaned the keyboard and screen as well. I am so relieved and happy, and extremely thankful for Jean's swift and hard work. FYI- it's cash only, there's an ATM down the street with (IIRC) a $1.75 fee.

He didn't need to offer alternatives since he did not offer what I was looking for. Despite this,…read morehe wrote back with several options which I truly appreciate. Thank you for going out of your way to help me.

Nothing but great things to say about Peter! HIGHLY…read moreRECOMMENDED!! I contacted him to help us design and install an updated WiFi system in our 3 story brownstone. Which can be a challenge due to the construction characteristics of brownstones. He was fantastic! Incredibly responsive and proactive throughout the entire process. Designed a very cost-effective and aesthetically pleasing solution. The actual install was fast, totally painless and stress free. Thanks to him we're now enjoying super fast speeds all over the house!!

My experience at this location has mainly been cordial and fairly helpful. At my recent visit, I…read morewas looking into antenna wires for my new TV set, was met with a floor sales associate who was pretty resourceful and recommended a few brands available for purchase. Tech associate also gave some advice on how to install the wires on the particular product easy and time saving. At the end of my transaction; sales associate did try to sell a few additional add-on items to me (I wasn't bother by it though). Overall, this branch has a lot of products in stock

DO NOT schedule any IPhone related repairs with this Best Buy's Geek Squad…read more I had initially scheduled an IPhone battery replacement through Apple's website for the afternoon, but was told to reschedule for the following day due to the person in charge of IPhone repairs not being in at the time. I was fine with this, and came back the next day for my now rescheduled appointment. The appointment ended up taking ~4 hours, which, although longer than what was stated on Apple's website regarding authorized repair spots, was still fine. Immediately after picking up my phone from them, I had noticed that my phone was strangely hot, but assumed I was just imagining things. After arriving home, my phone began to drastically overheat, turn off out of nowhere, and its camera and FaceID stopped working completely. The person in charge of IPhone repairs had either replaced my phone's battery with a faulty one, or had simply damaged the insides of my phone during repair. How do you manage this as someone who is paid to do IPhone repairs on the daily? I have since gotten a replacement phone through Apple's warranty and will likely never schedule a service with Best Buy's Geek Squad again. I truly feel as though I could have done a better (and faster) job myself by ordering an IFixit kit.

Highly recommended. Reliable service with clear communication and fair pricing. Thank you again…read morefor fixing my laptop.

Inconsistent timelines of when service will be done. We were given timelines and told we would…read morereceive calls back. We did not receive any calls. We had to keep calling back to find out when our laptop would be ready. We were given the run around for many weeks. There should be better communication. It's unfortunate - we were looking forward to working with them.