This company reeks of unprofessionalism. I also see that they are not a BBB-accredited business. Here's what happened...
Our A/C started leaking internally last Saturday. We had a good experience with this company last year, so we specifically requested them from our insurance provider.
We got all the paperwork in place but we just couldn't get them to commit to an appointment. When I finally got through after six or seven voicemails, Patrick insisted that he wasn't CCed and so didn't know that the COI was approved. I was able to show him otherwise and he conceded.
A lot of back and forth happened with them saying the tech would squeeze us in the next day. But when we called again to confirm, they said he couldn't after all.
Patrick then became unnecessarily rude and hung up. We have never had this issue before with any company and were completely surprised.
I managed to talk with someone else who said she would personally have Ryan (tech) call me before 12 pm on Monday.
I trusted her, but of course, that call never came. Our leak is now in bad shape, so I called at 11:22 am (July 7th), only for the same lady to tell me that she was just about to call me and that Ryan told him he was completely booked until the week.
Her story changed mid-conversation when she said that Ryan would be available on Wednesday. That's when I knew that they were just messing around and had not one ounce of professionalism.
She proceeded to say that they were booked for weeks and that we should look for someone else.
Why string us along?
Why get us to go through the trouble of a COI, Worker's Compensation, and indemnity documents when they knew they were busy and couldn't send someone anyway?
Why say that the tech would call us and then not follow through?
Think twice before working with them. They do not keep their word. read more
