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    New Vivi Tailor

    3.3 (41 reviews)
    Open 10:00 am - 6:00 pm

    Services - New Vivi Tailor

    Clothing alterations

    Clothing mending and repair

    New Vivi Tailor Photos

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    Cash only deposit
    Cecile W.

    This hole in the wall family-owned small biz has been a go-to for our family for years...if you can stomach the dust balls and clutter in their small space, and flexible on their promised turnaround times. Sometimes, they are in the middle of your tailoring when you arrive to pick up your pieces. Lots of apologies and friendly banter, but at the end of the day, you want your items done not just right, but by the day and time specified when you have engagements to wear them for! Plenty of parking and freeway close. The mother / son team try their best to please customers, but the timeliness really needs to be worked on! 50% Cash deposit only, which, in our credit and contactless times, can be a deterrent for some customers!

    Permanent markings from when Vu marked where to hem the sleeve to. This is after dry cleaning, after soaked in bleach, and washed.
    Charles T.

    Permanent markings from when Vu marked where to hem the sleeve to. Who uses permanent markers on clothes?! This photo is taken after dry cleaning. And then also washed after those areas soaked in bleach. And there's more on the other sleeve. Worst tailor I've ever been too! He's messed up a few other times too. Just not this big. Almost ruined my wedding outfit.

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    2 months ago

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    13 years ago

    Open 10-6 Monday - Saturday. Great job hemming jeans, same day, $5!

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    10 years ago

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    Page 1 of 2

    Ask the Community - New Vivi Tailor

    Review Highlights - New Vivi Tailor

    I was in a wardrobe emergency and James (owner) helped me 5 mins before closing on a Saturday!

    Mentioned in 2 reviews

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    Sew Fit Tailoring & Alterations

    Sew Fit Tailoring & Alterations

    (187 reviews)

    $$

    Sew Fit Tailoring & Alterations is easily the best tailoring spot in Orange…read more I've had multiple pieces done here, and every time the work comes back clean, well-fitted, and exactly how I wanted it. The quality is consistent, which is a big deal when you're trusting someone with your clothes. They're also reliable. Everything is always ready when they say it will be. They know how to make things fit the way they should.

    If I could give them zero stars I would. Terrible terrible terrible people who did an awful job,…read moredenied me my refund and demanded me to pay again if I wanted it "fixed" Do not take anything you care about here. I had a one-of-a-kind jersey that I wanted turned into a dress because it was huge. I showed the man a video of exactly what I wanted him to do with this jersey and how to turn it into a dress. All he had to do was cut the sleeves off so up the side and then reattach the sleeve. When I came in to pick it up, the sleeves were not cut, they're two different sizes, the neckline wasn't cut to size and I looked like the background dancers in the goofy movie with the broad shoulders. There's so much bunching in the top since I have smaller breast and I pointed that out on Monday and he just kept repeating "I cut where I pin" anyone can do that. So since he was only going to cut what he pins, which was not our initial discussion, I took the time to explain. Show him the video again. I made it a point to make sure that he was going to be able to do this the way that I wanted before dropping it off because I would've spent more time looking for places that were capable of following instructions. Thankfully, I recorded our conversation and reported it to the Better Business Bureau. They just kept repeating the same sentence over and over again to the point where I started yelling over them and they started calling me crazy because I didn't want them to "fix anything" and I wanted a refund. Still have a destroyed unwearable jersey and no refund.

    Ruben's Tailor Shop

    Ruben's Tailor Shop

    (110 reviews)

    Ruben's Alteration Shop is hands down the best in Orange County! Ruben consistently does a…read morephenomenal job, and his attention to detail is unmatched. I've been a loyal, returning customer for years and have always been impressed with the quality of his work and customer service. I highly recommend his services to anyone looking for expert alterations!

    I work nearby & needed an alteration on only the length of my bridesmaids dress. I came in on a…read moreSaturday & told him that I needed it by Tuesday. When it was time to pay for my dress up, I saw the credit card machine set to $78!! For an "express" hem. I don't know what the definition of express is but I guess 3 days is "express." I was shocked at this steep price & I made a comment on how expensive it is for just a hem on the length. He's also not friendly with a grouchy face & answered back, "the price should be double!" Thankfully he steamed my dress but as I was waiting for him to finish.. another customer came in to pick up 3 pants. It seems he forgot & asked the customer to either come back at the end of the day or tomorrow morning. What a bummer.. the guy was really understanding but still no apology from Ruben on not finishing Anyway.. $78 for an "express" hem on a bridesmaid dress. Dropped off Saturday & picked up Tuesday. Paid by credit card. I hate to leave a bad review on a small business but I feel bamboozled & hope to prevent others from experiencing the same thing.

    Kona Cleaners

    Kona Cleaners

    (205 reviews)

    $$

    Dropped off 4 Levi's 501 jeans an hour before close and they were able to have them ready the…read morefollowing morning! Quick turnaround time which I wasn't expecting to be honest. I asked for medium starch on my jeans and to have them washed. They turned out great! The previous dry cleaners I tried didn't do as good of a job as Kona did. $10 per pair of jeans wasn't bad especially for the quick service! I'll definitely be back. Thanks!

    We have used Kona Cleaners for over 10 years and, until recently, had generally positive…read moreexperiences. In the past, when items were lost or damaged, they handled the situation professionally and took responsibility. Unfortunately, that level of customer service appears to be gone. We recently had a brand new custom sport coat cleaned -- a very expensive jacket specially made for my 6'6" husband. He wore it only a few times on vacation, came home, took it off, and I immediately sent it to Kona for cleaning. When it was returned, there was a noticeable burn mark on the shoulder/deltoid area along with a streak running from the top of the shoulder, exactly like damage caused by an iron that was too hot. When I called, they immediately picked the jacket back up, which initially made me believe they intended to resolve the issue fairly. However, after keeping it for five days, Carlos called and stated that he "asked the production staff" and because they claimed they didn't do it, Kona would not reimburse us. The conversation was incredibly disappointing. Carlos was rude, dismissive, and openly implied he did not believe us. He stated there was no one else we could speak to. After spending thousands of dollars with this business over the years, being treated this way over a clearly damaged item was shocking. To make matters worse, their customer service system is a mess. No one answers the main customer service number, and when calling individual stores, the employees often seem confused, difficult to understand, or act as though they have no idea what you're talking about. During this process alone, this happened to me at least five separate times. In one instance, I was placed on hold and never helped -- I finally hung up myself after waiting 17 minutes. The quality of service at Kona has slowly declined over time, but this experience confirmed that customer loyalty and accountability no longer matter to them. I would absolutely not recommend using their services, especially for high-end or custom clothing.

    New Vivi Tailor - sewingalterations - Updated May 2026

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