Reached out to Duane on a Sunday after watching coverage upon coverage of fallen trees and land slides. Situation: There was a 3 1/2 to 4-story pine tree in the backyard, sitting on a downward slope towards the house. If it were to fall, then my house would be an inhabitable shack. There was also a tree out front with a hole at the split, clearly diseased and ready to go. Responsiveness: Duane responded within the hour of my Yelp inquiry and was able to come out the. very. next. day!! In-person estimate: Duane took the time to examine both trees, walk the yard perimeter, and even looked at a leaning redwood that was not in scope but leaning towards a power line. He was extremely patient as I asked a million questions since this is my first time taking down a tree that size. Price: Duane was competitive and transparent about his pricing. I had 4 others come out if that helps to put things in perspective. License: When I asked for proof of insurance, he provided them quickly so I can make an informed decision. For a job like mine, where people are scaling trees, I had to verify there's liability and workers comp coverage. Trust me when I say that just a license number on a business card is not enough... Service: amazing! Brian and crew showed up on time, ready to go. Throughout the day, the team was extremely communicative about their progress. I live on a hill with public easement and they were responsive when I asked them to move trucks so my neighbor could get through. They worked so swiftly that my yard was cleaned up and set up back to normal in no time! They even helped me salvage and move a few big pieces to the front of the house as memorabilia! Overall, would highly highly recommend!! read more

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"They trimmed up to 20 feet. Looks awful." (property management board member) "That tree trimming is not good." (a professional tree trimmer) Why are these people expressing negative opinions about New Life Tree's (NLT) work trimming our fir trees? A) The NLT Owner, Duane, Misinterpreted my instructions and made Incorrect Assumptions B) The NLT Foreman was incapable of Following Directions, Giving Directions and Leading Below are the Details - Owner Misinterpreted instructions and made Incorrect Assumptions Duane, the owner, showed up shortly after his crew of approximately ten men arrived. I carefully explained that I wanted our fir trees trimmed so the branches would be ten feet above the ground. He interpreted that to mean we wanted the branches trimmed ten feet higher than their current level, which he thought was too high. Did he ask for clarification? NO! Instead he just said "Okay", and then later told his crew to cut the branches right at the trunk three to five feet above their existing height. Inexplicably, some of his crew trimmed our branches more than nine feet higher! The result: the lower parts of our fir trees are completely bare, in some cases close to twenty feet above the ground! Another board member asked in exasperation, "Why did they trim the trees so high?!" - The Foreman was Incapable of Following Directions, Giving Directions and Leading The next day I tried to correct the above mistake with the few remaining untrimmed fir trees at the back of the property. I told the Foreman to trim branches up to ten feet or three meters off the ground. He nodded and said okay, then started cutting a branch as high as he could reach - about 17 feet up! Later that day I spent ten minutes explaining I wanted certain fir trees trimmed five feet from the buildings, as measured both horizontally and vertically. "Think of it like a five foot stick", I explained, "if one end of the stick is touching the building and the other can touch the branches, trim to that point BUT NO FURTHER." The Foreman then talked to a young crewmember, relaying the instructions in Spanish. (both men could communicate with me in English). I asked them if they had any questions; they said no. I stated if anything came up or they needed any clarification to please see me. When I came outside 90 minutes later, I could not believe my eyes. On several of our fir trees, they cut branches off one side up to sixty feet in height, far above the roofs of our buildings. I was shocked! When I demanded an answer from the Foreman, he blamed his counterpart, saying the younger coworker thought the trees should be trimmed well above the buildings. "Why didn't you come get me to clarify my instructions!!" I demanded. He just shrugged. Now those fir trees look imbalanced, noticeably sheared off one side and naturally spread out on the other. I do agree with the board president on this point: they charge reasonable rates and did a decent job trimming / thinning our deciduous (leafy) trees. However, I never want to hire New Life Tree again; the pain of seeing the branches of our majestic 35 year old fir trees chopped beyond our specifications is too much. read more

New Life Tree Service - The Owner Misinterpreted my instructions and made Incorrect Assumptions The Foreman was incapable of Following Directions and Leading - Tree Services Near Me

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Its a blessing and a curse to have two gorgeous, huge palm trees in the back yard. Blessing since it brings a bit of vacation vibe every day at home, along with provide shade when chilling on the patio. Curse since the fronds grow and can eventually touch parts of the house and sometimes over our neighbor's trees. There's also the cost of upkeep every two to three years, which definitely require professionals, aka tree ninjas! I found New Life Tree Service when I saw them work on my neighbor's trees. I figured we were overdue for some trimming and their manager Duane, gave us a verbal quote on the spot. We updated it a week or two later since we wanted some additional trimming for trees that hit our skylight during windy periods, which was surprisingly frequent these days. The job was scheduled two weeks out and Brian (Duane's brother) and his crew came and did an excellent job. 2 hours for removing the dead fronds from two large palms (one tall and skinny and one wide and stubby) and for trimming back a third tree. Their post-job cleanup was immaculate. Totally recommend giving New Life Tree Service a try - it will definitely give your trees a new-life look. read more

New Life Tree Service - Before (L) and After (R) - Tree Services Near Me

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Duane replied very quick to a Yelp message. We were able to schedule an in-person consult quickly. The prices are very competitive. Duane was right on time and assessed the tree that needed to be removed. He asked about other trees on the property and we decided a few palms would need to be trimmed as well. With the extra service added, Duane gave me a deal for all the extra work I added. Scheduling was easy. Duane communicated with me via text (which I prefer). The tree removal was done quickly and completed in 2 days. The stump grinding was completed at another date. Payment was required until everything was completed. Every member of the crew was nice and friendly and respectful. They looked like professions high in the trees and were tied off (safety!!). I would recommend checking your city tree removal permit process as I required one but Duane wasn't not aware of that. That process delayed the start of service by about 2 weeks but Duane followed up and made sure we were on track. read more

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This company is a contract company for PG&E and when they flag your tree for removal you as a home owner have no choice this company is terrible first they lied about my telling them it was ok to park there huge cherry picker on my patio concrete and they left a huge stump against my fence that I can not physically move but worst of all the mess in my yard and outside on the street and sidewalk was so unprofessional now I have to have another company come and clean there mess read more

I reached out to 8 different companies and New Life Tree had a very competitive quote. We had a diseased Cypress that was touching the power lines and encroaching onto our roof. Also located next to an iron fence which made it trickier to remove. The crew came out and took it away in about 4-5 hours. You pay by check after the job is completely done. Crew cleaned up afterwards. There will still be some minimal debris, but it looked very clean. We get so much more sunlight into our living space now! Tips: 1. If you live in an urban area try to reserve parking. The crew brings a truck and a wood chipper. They also need a space to toss the branches before they go into the chipper. 4-5 car lengths if possible. 2. Tell your neighbors. Just a courtesy. The chipper is loud and the crew may need to park near or on their driveway. 3. Have some cold drinks on hand! It was during a heat wave so we had some ice cold water bottles and oranges out for the crew. 4. Pay the money to grind the stump. Not only will it look better, but it kills the roots. Stump grinding will happen 1-3 days after the tree is removed. read more

New Life Tree Service - Diseased Cypress being removed! - Tree Services Near Me

I had what I thought was a pretty daunting job but Duane took a look at my project and gave me a very fair quote. Once I obtained the tree permits from WC, he was able to start within 2-3 days. Duane and crew were very professional. They showed up on time and began working. They took down 7 trees in about 3 days. The wore masks whenever they interacted with us. They did a good job removing debris and kept the disturbance to the neighbors at a minimum. read more

New Life Tree Service - After - Tree Services Near Me

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Solid work. Efficient, professional, and great clean up. Our second time using this company. Will continue coming back for more.

New Life Tree Service took down two large pine trees for us, and cleaned up another one. One of the two removed trees had a significant amount that overhang power lines. Their work was excellent. There were no problems, and both my front and backyard were cleaner when they left than when they arrived. They were also quite efficient. It took them about two days to do all of that. Their pricing was also an excellent value. While there was another quote in the same ballpark as New Life, the other company did not seem as experienced or qualified to handle this type of project. Other quotes were significantly higher. I definitely recommend New Life Tree Service for tree work. read more

Highly recommend New Life Tree Service. We were recommended by my brother in law who used there services, and I need to share with everyone on Yelp! We contacted and spoke with Duane for a quote. Duane came by the house and immediately had his crew come at our earliest availability. The crew came on time and started to get to work. To trim two trees and cut down one took the crew a few hours. They did had to return the following days to ground up the root of the tree. What I appreciated about their services is they completely picked up after themselves. They even skimmed my pool for trimmed pieces that had fallen in. And most importantly these men are such hard workers! So thank you so much Duane and all of his entire team! I truly appreciate the work done and will be back for any future services! read more

I highly recommend New Life Tree Service. Between obtaining quote and day of the service there was clear communication and quick to respond to any questions I had. They removed a large tree along with stump removal in my backyard, all within a few hours, they cleaned up everything well and were in their way. Thank you so much, I appreciate it and will continue to use this company for any tree service I may need in the future. read more

Duane and the team were absolutely fantastic!!! Excellent communication and I would highly recommend them. They were very professional and we will be using them again when needed. read more

I apologize for a ridiculously long review but I want to be as fair and accurate as possible. Anyway...PROS: got back to me quickly, showed up on time, went over the job step by step and confirmed expectations. The yard was a jungle and the crew worked hard and got a lot done. (It should be noted they do tree *trimming* which should not be confused with tree *pruning*) CONS: Lots of dead wood left behind, both in the trees and on the ground. I hired them to do a full yard clean up. Weed removal, trees and shrubs trimmed and dead wood cut off. I was very clear that with the exception of 1 raggedy looking evergreen out front I did not want any trees or shrubs removed, only trimmed/cut back.Please see the "after" pics posted with this review showing areas still choked with weeds, plants overgrown onto walkways not cut back, dead wood left on the ground, walkways not blown off or swept, trees with a lot of dead limbs not removed - including one that scapes against house when it's windy. The raggedy evergreen was untouched, **but a ficus tree that had started out as a houseplant decades ago, relocated outside when it got too big, and had been happily living its life in the same spot since the early 2000s was slaughtered - cut off where the trunk met the Earth. I literally burst into tears as soon as I saw it. The tree did have a lot of dead wood on it, but it also had new growth with green leaves. It was NOT dead, which is actually irrelevant anyway since there were clear instructions not to cut it down. Right next to the ficus there were ferns overgrown onto the walkway that obviously needed to be cut back but they were not touched. I was and still am really upset about this but I can see it is spilled milk, so moving on. I texted Duane to ask when they'd be back to finish the job. If you looked at the pics you can probably imagine my surprise when I got his reply of "what else is left?" Wait ...what?!?? Seriously? I was more than a wee bit taken aback. He came over so I could show him "what else was left" and he opposed only one of the things I pointed out. He also admitted they f@$*'d up cutting down the ficus tree. When I was done, he says to me: "what can I do to make this right and make you happy? Would you like us to come back and do more work or i can take some off the bill and you pay me less than what we agreed upon for the yard as is. IT'S UP TO YOU" I replied I would like them to finish the job, but then GET THIS! He obviously didn't expect me to pick door #1 (I was pretty upset about the ficus tree) and when I did he starts dialing it back, acts like he didn't hear me and starts trying to negotiate the bill. I'm like "wait, so you aren't going to come back and finish the job?" Nope (although he wouldn't look at me and say it, just ignored me and kept talking about the bill.). What a ******. read more

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Got my fresh wood chip/shredded mulch today. Ground up eucalyptus smelled great. No huge pieces or logs- most are uniform. I think I got as much as 15 yards, probably enough for my backyard. Let's see! Thank you for your efficiency! read more

New Life Tree Service - Tree Services Near Me

Absolutely impressed with the work that Duane and his team completed at our house. We had a dying Mulberry that was probably 30+ years old and its stump removed and an overgrown sycamore tree cut down in height and shaped to be smaller as well. Duane was quick to respond to my request for a quote. Showed up on time, physically distanced and masked. He was knowledgeable and understood our vision for the work. His quote for competitive and we booked him on the spot. Leading up to the day of our work, Duane communicated with me to confirm the appointment. The day of, he and his team showed up on time and went straight to work. His team was friendly, professional and happy to answer any of my questions throughout the day while maintaining physical distance and put a mask on for our conversation. When they were finished they checked in with us and they left the workspace cleaner than when they arrived. I cannot recommend them enough! Great group of men and skilled at what they do! read more

New Life Tree Service did an excellent job trimming some very large, challenging trees on our property (two different visits). Each time, they took care to ensure the trees were trimmed back extensively but still shaped and balanced well. They also did a really good job with clean up of branches and debris, even though the trees were on difficult to access hillsides. And this is without me needing to ask specifically for this or hound them about it! The crew was efficient and professional. Duane is responsive, understanding and honest. He provided the quote via email upon request and also proof of insurance. I have had *very* different experiences with other tree companies, so definitely don't take any of this for granted! read more

We had an excellent experience with Duane and the New Life team! From quote to execution, all around, A+. We called Duane to get a quote - he was super responsive and came out for a quote the next day. The quote he provided (on the spot) was in line with what we were hoping to spend and more competitive than the other quote we received. They got us on the calendar to do the work within a few days and worked around our schedule. I appreciated that Duane followed up before the work date. The crew, led by Jesus, was excellent! Stellar! They did a great job! Very efficient. Followed our instructions. Confirmed we were satisfied with the work. They were a professional group. They communicated well. They cleaned up the space. Respectful. Careful with our outdoor lighting as they trimmed. They went above and beyond trimming out some dead branches and spreading some mulch for us - which was very kind and not in the original scope of work. Highly recommend and we are looking forward to working with them in the future! read more

The tree branch to my Pine tree snapped over the weekend and was dangling over my shed and neighbors fence. I called Duane with New Life Tree Services and he came out first thing the next day to take a look and provide an estimate. His guys were at my house the following morning and pruned and cut off all the low hanging branches without damaging my neighbors fence. Amazing job fellas! I strongly recommend New Life Tree Service! read more

We had a tree crash into our deck and the folks at New Life were AMAZING! They came over for an estimate within 2 hours of me sending the first message, quoted me on the spot for 3,000 (!!!) Less than another person we had over, and then squeezed us in the very next day and did amazing work. Some of our neighbors actually asked for their contract info it was so good. They were incredibly efficient (I think it took 2 hours to remove a big branch and debris from our unstable deck and take down a whole tree) and they hauled everything away and cleaned up perfectly. Seriously can't say enough good things! read more

I just finished working with Duane of New Life Tree Service. What excellent service these guys give and for a very reasonable price. I will absolutely use them again. read more

We had a large spruce tree in the front yard that was a hazard to adjacent power lines. We also had a tree in the backyard that needed to be pruned, since the branches were overhanging our house. The crew from New Life did an excellent and fast job. It only took them a few hours to take care of both trees. Their price was significantly lower than other services I contacted, yet they still did quality work. I would definitely recommend them for tree services! read more

Very responsive. Professional and hard working crew. Very friendly. Accommodated to work scope changes. Good value for the work. Extremely pleased and highly recommended read more

Exceptional Tree Service. I saw Duane's truck one day noted the number and call him. I had already been in the market to have a Tree Service come by. And after talking to him I felt very comfortable moving forward with their company. Very knowledgeable extremely reasonable on their pricing. Very timely, very professional and most importantly very clean. They did everything they said they were going to do and I appreciate that. read more

New Life Tree Service - They took out the old pine that was attacked by the Beatles. - Tree Services Near Me

I have to agree with other reviews that Duane and his crew are incredible to work with. I had 12 extremely tall eucalyptus trees that needed to be cut down. Duane wasted no time and gave me a quote the very same day. I expressed the need to remove them ASAP, Duane accommodated by squeezing me in his schedule that following weekend. He came equipped and his crew quickly got to work. The job was spread out over a few days since there were 12, but it was efficient. I also appreciate that Duane was always accessible to answer my questions, via text or calls. Overall, a great experience! I highly recommend using their service. Thanks Duane! read more

Duane and his team did an amazing job cutting my huge ash trees. He was super responsive, prompt, and offered a reasonable price! read more

New Life Tree Service - Tree Services Near Me

Wow! New Life Tree Service is simply the best when it comes to value and work ethic. They showed up when they were supposed to show up, and performed 'miracle work' to completely change the imprint of our backyard for the better--tree trimming plus removal services and stump grinding. The most impressive feat was the removal of a 40 foot long hedge of Juniper that was a blight. If I am able, I will attach a picture to show the enormity of this task, and how hard NLTS worked to get rid of it. The work did not stop until we were completely satisfied, and the value versus competitors makes using NLTS a no-brainer. If you want your job performed correctly, and don't want to get ripped off, I can't think of a better crew to put your trust in: 5 stars!!! read more

New Life Tree Service - NLTS removed 40 feet of this and all the roots/stumps!!! - Tree Services Near Me

I only have great things to say about Duane and his team! He came (mask on) for a socially distanced estimate and immediately sounded very knowledgeable about what was needed: we had an old cedar tree that had become unsafe and needed some significant trimming, as well as a tree to remove in our backyard. I had requested quotes from other contractors, but he came in at an unbeatable price, his crew showed up 2 days later and the job was completed leaving everything clean behind them! Highly recommended :D read more

Called this company to get an estimate for a tree trimmed. The owner was in the area and said he could stop over to give me a quote. He was very nice and accommodating to my schedule. His workers came that Afternoon and did a great job. When they left the place was spotless and the tree looked fantastic. The price was very reasonable. I would highly recommend this business. read more

It would be nice if when you make an appointment with a business if they decide not to come they call you. We made appointment he never showed up. I drive 39minutes to get there and no show. also like to add no call back happened twice. read more

Wow! So impressed! We hired New Life Tree Service to trim the trees on our Pleasanton property. They were amazing. Four liquid ambers, 2 oaks, deadora, fruit trees and 2 birch trees were all given a good trim and dead branches removed. From initial contact through a full crew doing all that we wanted it was a pleasure to work with this company and their crew. These men worked hard, were quick and CLEANED UP very well when they were done. We were able to quickly have them come out for a quote and within 10 days the project was completed. Their price was competitive and the workmanship and responsiveness is why I totally would recommend them without reservation. read more

This past Monday, we had the removal of our over 35 year old "Silk Mimosa" tree. They also removed the stump, along with grinding it, and scattered some of the chips where the tree was removed. Such an excellent job was done by the crew of four, plus supervisor, Brian. From start to finish under one hour. Hauled away debris, and also did clean up on the sidewalk, and stairs! Would hire them again, if only we had more trees!! read more

New Life Tree Service - Removal of aging Silk Mimosa tree! - Tree Services Near Me

I've used this company twice now and so has my neighbor. I called and had an estimate within 2 days. When we met I went over what I wanted and had a job date within a few days. The crew showed up on time were friendly and did a fabulous job on a very hot day. I highly recommend this company read more

They came for a free estimate within 1 day and gave me the best quote. They're licensed, friendly, and great customer service! I had a tree removed due to the many leaves falling to my yard and my neighbors yards. They give you options to remove to the stump or even stump removal but we just cut it to the stump. I even asked for two extra smaller fruit trees to be trimmed (couldn't reach without a tall ladder) and they added it to their job on the spot and the price was very affordable! I will recommend this company to future friends/family! Here are before and after photos! read more

New Life Tree Service - Tree - Tree Services Near Me

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I called Duane for an estimate, his response was quick. After getting 2 other estimates i picked Duane, his price was better and he did a good job cutting down our palm tree and removing stump. Cleaned up very well. He also answered all my texts in a timely manner. I would definitely hire him again . read more

New Life has cut a number of trees for us at our home, vacation home and business. Pricing is fair, team is very good.

Duane, Jesus and the rest of the team did a great job in removing our Cypress and palm trees. They were prompt ,fast and friendly. The price is competitive and work quality is excellent. If you are looking for a tree service company, this guys are worth considering for the job read more

quality tree work. great prices, great workers. very efficient and fabulous clean up. they have a huge boom to get to the top of the trees.

I received a delivery of what was supposed to be "wood chips," but it is a massive pile of rotten leaf matter with wood chips sprinkled on top. It looks like this tree waste must have been left festering for a good long time until it became covered in white and green spores, then they dumped on my driveway like "here, now it's your problem." read more

New Life Tree Service - Leaf waste covered in white and green spores - Tree Services Near Me

Duane and his guys have been very helpful. We have done several projects with them taking out dead trees, trimming big old oaks, and poisoning wood boring beetles. Duane has some of the most competitive pricing around and will help with small projects (including chipping some branches I cut myself). Highly recommend! read more

What I loved about this company is that they gave us a fair price. We were happy because the estimate was given on a Thursday, and they started and completed the project 4 days later. Our other estimates said they could come back in 3 weeks. Totally professional. read more

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