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    Never Be Dull sharpening Service

    5.0 (1 review)
    Open 8:00 am - 4:30 pm
    Updated 2 weeks ago

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    2 hours

    Response rate

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    Services - Never Be Dull sharpening Service

    Knife sharpening

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    The Point Knife and Tool Sharpening - Knives I brought to John

    The Point Knife and Tool Sharpening

    (41 reviews)

    The knives are sharp now and it only took a day from drop off to pick up for the job to be done…read more Good prices as well. Service was the opposite but my brother covered that in his review and John decided to text me after the fact wanting his review to pertain only to the knife sharpening so here that is. Also for the sake of accuracy the refund he mentions in his reply took 5 hours not 1. Not a huge deal.

    I will start by saying that all the knives we had sharpened looked great and were extremely sharp…read moreafter using this service. This is a very mixed review because, up until we got our knives, the entire experience couldn't possibly have been easier or more pleasant. For some context, I live out of state, so all of my communication was over the phone or over text. The owner was extremely friendly on the phone and I arranged to pay in advance to sharpen 6 knives (the price was very reasonable). As this was a gift for family members, I gave him the name of my father as the recipient of the knives. However, somewhat confusingly, I then asked my brother who lives in the area to bring the knives in to be sharpened. The owner charged my brother for the service and my brother paid, both clearly misunderstanding that I paid in advance. This is where the entire service became unbelievably disappointing. The owner went back and forth with my brother about how unlikely it would have been that I paid in advance given that he normally asks customers to pay after he completes the sharpening job. After I sent screenshots of our earlier conversation and of my payment, the owner agreed to pay my brother back for the double payment. All was well and good except the owner sent my brother a text message saying "You all couldn't have made this more difficult". I concede that we weren't entirely clear in our communication but this is simply not any way to talk to customers who, lest we forget, had just paid for your service and apologized for our mistake. I was genuinely so excited to work with a small local business who, up to that point, was extremely friendly and helpful. Based on other reviews this is almost certainly an outlier which made it all the more bizarre. So, aside from a single completely unacceptable comment made in response to a common customer mistake, the service was everything we could have wanted and I hope he continues to provide great service in the future.

    Pax Ace Hardware

    Pax Ace Hardware

    (16 reviews)

    $$

    We just left Pax Ace Hardware where i stupidly purchased a pair of women's garden gloves. I chose…read morethe gloves because they looked like very good quality and the price was marked $3.00 off the original price. When I got to the register, the gloves were not rung up at $3.00 off. When I questioned the cashier she asked if I was a member and I said no. Her reply was we ran out of sign up sheets or I would sign you up. Well, guess what---not that it matters to anyone but I guess they won't get my business anymore. I worked in customer service for 30 ish years for a major chemical company and I gave excellent customer service and expect it in return. It must have been a weak moment for me as I left with the gloves at the original price. I normally would have left them there . Garden gloves are not a hard to find item. Also, I will give the gentleman that checked on us the benefit of the doubt...question is Was he checking on us to make sure we were purchasing or really wanted to know if he could help us find something....Even through I had the item to purchase in my hand at the time. PAX Ace Hardware, prices corner, Wilmington DE..Host reference 783240 G83240. Customer #5, ...details, just in case, someone wants good customer service reviews.

    I love this store! Always find what I need! When I need more help I find my main man Randy and he…read moretakes me where I need to go! This store is better than those big box stores! Keep up the great service! Thanks again!!

    Never Be Dull sharpening Service - knifesharpening - Updated May 2026

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