I reached out to Edward this morning and had a quote almost immediately. The quote was fine and he…read morewas over this afternoon to sharpen multiple knives. Edward did the work right in the kitchen and was extremely polite. *Quick response *Great prices *Very professional I HIGHLY recommend!!

Timely service and great quality. Would definitely use again. I had two lawn mower blades done and…read morethey looked great afterward.

As a gift for a relative, I arranged (from overseas) to have his knives sharpened. Jon at J&A…read moreGrinding was tremendous to work with--he responded to emails quickly, provided all necessary details, and delivered fantastic results. The knives flow through cutting tasks with ease. I highly recommend this place.

From the owner: From industrial saw blades to kitchen knives, we offer tool sharpening to keep your equipment in…read moreperfect condition. If it has an edge, we can most likely sharpen it.

Expertly curated shop, offering ad hoc cooking classes with guest chefs and experts. We took the…read morecroissant making class tonight (so fun!) and dropped off our kitchen knives to be sharpened. Such a great addition to the neighborhood!

I moved to Philly from Arkansas recently and needed to rebuild my kitchen appliance/ tool…read morecollection. This store while small it is mighty, from Maldon Sea Salt flakes to espresso machines to cutting boards and cookie sheets. Most things you need to run a successful home kitchen you can find here and then some. The owner knows every piece in the building and can assist in making purchasing decisions, he might even offer to make you an espresso if it's not too busy.

We just left Pax Ace Hardware where i stupidly purchased a pair of women's garden gloves. I chose…read morethe gloves because they looked like very good quality and the price was marked $3.00 off the original price. When I got to the register, the gloves were not rung up at $3.00 off. When I questioned the cashier she asked if I was a member and I said no. Her reply was we ran out of sign up sheets or I would sign you up. Well, guess what---not that it matters to anyone but I guess they won't get my business anymore. I worked in customer service for 30 ish years for a major chemical company and I gave excellent customer service and expect it in return. It must have been a weak moment for me as I left with the gloves at the original price. I normally would have left them there . Garden gloves are not a hard to find item. Also, I will give the gentleman that checked on us the benefit of the doubt...question is Was he checking on us to make sure we were purchasing or really wanted to know if he could help us find something....Even through I had the item to purchase in my hand at the time. PAX Ace Hardware, prices corner, Wilmington DE..Host reference 783240 G83240. Customer #5, ...details, just in case, someone wants good customer service reviews.

I love this store! Always find what I need! When I need more help I find my main man Randy and he…read moretakes me where I need to go! This store is better than those big box stores! Keep up the great service! Thanks again!!

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

Gary is a craftsman, clearly knows exactly what he is doing and can sharpen anything. Not just…read morehappy with the result, I was impressed with how my chef's knives turned out and the blade was not all marked up when he was finished. The knives may be better than new! I cannot believe the difference in performance...definitely waited too long for this preventative maintenance. I plan to follow up by having a few other knives, shears, tree trimmers, etc. sharpened. You will not be disappointed -

***** I would get an edge here again. Very professional and Personable!…read moreQuite satisfied

My wife had been looking for a place to get her sewing scissors sharpened since JoAnn's went out of…read morebusiness. I found The Knife Guy on the internet. John returned our call promptly and booking an appointment was easy and the date quick. The service was same day, reasonably priced and done to our satisfaction. Highly recommended.

Quick reasonably priced and did a great job! Super nice guy, easy to work with I Will certainly use…read moreagain!

My coworker Lisa has been a groomer in the industry for 20 years and this is the ONLY sharpener she…read moretrusts with her grooming shears & blades. Others have destroyed her shears to the point where she needed to throw them out!!!!! Now I see why Lisa trusts them so much.....Him and his wife are extremely knowledgeable, sweet and helpful; especially for me being a new groomer!!!!! They were kind enough to teach me how to properly upkeep my blades and showed me QUALITY products that I should be buying..as opposed to getting ripped off! During my groom he even handed me a temporary clipper and blade to use so I may complete my groom. I will use their services time and again.. I love the new shears I bought from him and couldn't be happier.. I am grateful to have their help and sharpening services!!!!!

Eric was great, first time I used this service to sharpen my grooming shears and blades. He was…read moreright on time, friendly and his work is fantastic. Im very happy with this service and highly recommend him for any sharping needs. Thank you my grooming shears are better than new...

Dave was extremely easy to communicate with and make an appointment with. His prices were…read morereasonable for sharpening the knives. My knives are sharper than when I bought them, will 10000% be using him again.

Excellent Response time - Came to me and offered excellent advice and service - will 100% be using…read morethis service again