Zero customer support. Got an awning. Realized I needed their side mounts. Ordered them…read more Cannot get them to line up. The holes are slightly off for the bolts. I have tried for over a week to reach kammok. Email, phone calls with voicemails left, text, instant messages. Zero response. Everytime I call it says they're not available. They charge an absolute premium for their products and then can't bother to be available for customers at all.

Bad customer service, bought a hammock bundle and they shipped incomplete. ruined my weekend trip…read more talked to CS and and was told my desired color was not available and nobody even bothered to communicate.

Incredible kind and helpful employees. The store is super neat. A bit expensive for my taste, but I…read morewas just there to get Christmas gifts anyway.

It's a nice little store. Who doesn't love some Patagonia. Great gear but the prices can be a…read morelittle tough ya know. Funny - this was listed as an outlet. (I think we have different meanings of the word.) Plenty of selection and the vibes are good, but there's a lot of other places to score your pat gear and catch a deal.

Curated milsurp at SoCo boutique prices. Yeah, they do have some cool very old stuff - that's the…read more"curated" part. But for normal surplus type items, they are significantly overpriced. It's in a trendy high end thrift/high rent district and the clientele will pay the prices, I suppose, but if you want milsurp in ATX at normal prices (basically half what you will pay at this place), head up Lamar to a much more typical store.

Recently stopped by Quonset Hut looking for an obscure item and was really impressed by the level…read moreof service. The owner, Ed, immediately stopped what he was doing, and began rummaging through his "backroom" stock piles try to find my item. Unfortunately, I had to get to work and couldn't stick around, but he took my name and number and continued looking. Several hours later he followed up. He wasn't able to find the exact niche item I was looking for, but he had gone above and beyond. Thanks.

Tackle shop is a great place! Couldn't be more excited they opened up right outside of Mueller. The…read moreguys/gals inside were awesome. Super helpful and didn't feel rushed. They have products that you can't find at the big fishing box stores. I will be happy to support these folks and welcome them in.

From the owner: At Tackle Shack, we're redefining the fishing experience. Rooted in community, driven by passion,…read moreand backed by expertise, we offer high-quality gear, locally sourced bait, and real-time advice tailored to your waters. Whether you're planning a quiet morning on the lake or chasing your next big catch, we’ve got what you need – from premium rods and reels to tech-forward accessories and insider tips. We're not just a store – we’re a hub for anglers who care about the craft, the environment, and the community that ties it all together. Gear up. Get out there. Fish smarter. All bass, no ego.

Lots of camping and travel equipment, men's and women's travel clothes, shoes, gadgets and fun…read morechildren's games and toys, The staff is happy to help but also will leave you alone to explore on your own. Free parking lot

They have cool things but lame employees who are more interested in talking to each other than in…read morehelping customers. I had to ask for help getting a changing room and purchasing items. At least a male employee in the shoe department actually asked if he could help me. I didn't end up buying anything for me because they had limited sizes.

First time visit to REI as I had been eyeing a pair of Blundstone boots for a long time and was…read moreunsure about sizing. The store has a nice layout, and you can easily find what you're looking for. I met Leslie, who was super helpful and patient. She recommended I spend a few minutes walking around the fitting area to get a good feel of the boot to determine the best fit. I'm in between sizes depending on shoes, brand and design (6-6.5 US Women) and typically wear lightweight socks with all year-round boots. To my surprise the Blundstone Original Chelsea # 510 in size 3 (AU/UK) = 36 EU fit just right. I wore my new boots to Vancouver, and they were comfortable right out of the box, no need to break them in. I signed up for their membership and can't wait go to back to pick up a few more things--overall solid experience.

Your Urban Basecamp for Outdoor Everything…read more The REI in downtown Austin is the kind of place that somehow makes you want to go camping immediately, even if you walked in just to browse. It's well-stocked, well-organized, and staffed by folks who clearly live and breathe the outdoor life. What makes it great: Excellent layout -- spacious, easy to navigate, and doesn't feel overcrowded, even when it's busy. Gear is thoughtfully displayed, and the store flows well from one department to the next. Helpful staff -- genuinely friendly and super knowledgeable. Whether you're getting fitted for boots, comparing bike racks, or just looking for the best water bottle, they take the time to walk you through your options without upselling. Well-stocked -- From high-end hiking gear to commuter-friendly bike accessories, it's got a little of everything. Great selection of clothing, trail snacks, and even travel gear if you're about to hit the airport. Bike shop in the back is a hidden gem. Solid service, quick turnaround, and honest recommendations. Bonus: Located in a convenient area with easy parking (which is a huge win downtown). Feels like a hub for the local outdoor community -- check the events board or just chat with someone about where to hike, paddle, or ride next. Bottom line: Whether you're prepping for a thru-hike, a weekend at Barton Creek, or just commuting across town, REI Austin is a reliable and inspiring place to stock up. Great gear, even better people.

Visited while on a day trip to Austin! It was a nice store, but was hoping for something unique to…read morethe location as it's the "flagship" store such as a hat or T-shirt that was only available there. Everything there was something I could buy online or at a store back home. Parking was annoying, as it was paid street parking or you could get your parking comp'd at the hotel next door if you made a purchase at the yet store. There was a bar at the front/outside portion of the entrance where some patrons were purchasing beverages and hanging out on the deck. To me it was a little random, since the parking situation sucked and the view wasn't anything special besides the busy street. They had cool displays and a wide selection to shop from. They also had a customization area for yeti water bottles/tumblers. We left empty handed, but they do have large bathrooms for patron use which is a plus. I do love my Yeti products, but this experience was a little disappointing.

The Yeti store is cool! I visited over the summer for the Mush pop up and loved seeing how they…read moretransformed the space for the pop up! They had people in giant coolers doing cold plunges, free coffee outside, ice sculptures, a band playing, oysters, etc! It was awesome. That was my first time browsing the store. I took my fiance recently to check it out and pick up a couple Christmas gifts. You can customize almost anything right on the screen and then wait for it or go back to pick it up. The wait time was 3 hours, so we went back the next day. They have a bar on the patio so I imagine those people having drinks were probably waiting for their orders. Friendly customer service, and clean and organized store.

Ever thought man, "I wanna be like Jesus and walk on water today." Well you can't but you can try…read morestanding on water with stand up pattle boarding or SUP as the kids call it. This place has plenty of room to paddle and an amazing view of the city. Such a good view that your girlfriend will ask you to take photos of her in front of the city while on the water and you clutch her phone with a death grip knowing if you drop it it may be your death. Only issue here is limited parking. Don't park on the sides of the road. Tried that got a ticket. So come early and get a spot in their tiny parking lot or über on over here. Austin PD makes bank on parking citations from this business, wait to support the city of Austin.

I bought my first SUP ATX board a few years ago and love it. I recently bought my second board…read moreand it was easy, competitively priced and delivered to me (since their Austin location closed). So you can still order online and have it shipped free and still get a great price! I shopped around and decided on them. Either the screw for my recent board got lost or it wasn't shipped. Whatever, they're making it right by sending me this critical part asap to attach the fin. Make sure you check these guys out!

An exciting addition to Austin! Bote boards can be used for stand up paddling, kayaking and even…read morefishing. I went exploring the new store today looking for a seat attachment for my current board. The sales team members were super helpful and explained the various choices and showed me how easy they are to inflate and attach. They also offered a trail period. The store is light and spacious with lots of inventory and plenty of parking.

I can't be more amazed to find the actual Bote store in Austin! We have two Deus's and lost the…read moreseats and paddles. We had formerly tried the customer service corporate line and no luck with replacement seat. By happenstance, we were rebooked on our vacation to stay to Austin and driving around spotted the Bote sign! It's a fantastic store with so many different models and accessories. The actual seat we need for our Deus's isn't available for some reason, but amazing Ben was able to find a different seat that absolutely works. He had our model in the store and took the time to show us the other seat, blow it up and latch it to make sure it would work. SOLD! I bought 2 seats and 2 paddles then, took his suggestion to get 2 cup holders to see about rigging them as possible pole holders. Really happy with the customer service and great showroom. PS - this is the only store outside of Florida at this time. Now I'm not so pissed about being rebooked in Austin when the AC gave out on my hotel in San Antonio. Everything happens for a reason. Problem solved. Happy customer.

Remember when you were young? When playing with a ball meant having fun, fun, fun outdoors?…read more Of all the spheres in my life, I think I've discovered my ball of choice. It so happens to be a Dynamax medicine ball. My boot camp uses it every session. These things are tough little b****s, people. They certainly take a lot of abuse from me and from my fellow campers. They've been thrown about, sat on, kicked, sweated on, manhandled, ladyhandled and who knows what else on various surfaces and in all kinds of weather. One of the balls has even been re-stitched and thrown right back to the wolves. Other than some print fading, all the 4 to 10 pounders we've used since last year are still going strong. Oh did I mention they are locally made? I like them. Except for Big Bertha, the 16 pounder. I give her the wary respect and wide berth I would give to a hippo in the wild.