This store feels like a hidden gem that isn't really hidden. It just always surprises me at how…read morehuge the variety of items they carry is. Kids toys Clothing for everyone Camping Gear Home decor Shoes Jewelry I mean seriously- they seem to carry way more than you'd think they could fit in there. I happened to walk by last week during a shoe sale where it was an extra 40% off of their sale shoes. It was end of day on the last day of this but I was still able to score Birkenstocks and two new balance sneakers for around $130. INSANE. The employee helping us was super helpful and kept going to the stock room to see if they had additional sizes. I appreciated the effort and the fact that he didn't seem annoyed. Will for sure be back

I had a bad experience in Aug. But it's the holiday season so I tried again…read more Still no interaction from the staff. No hello, no goodbye. Nothing. Guy in shoes was there by himself and never said anything to me. I was ready to make a purchase, but obviously that was not what he was there for. A second employee came by and they had a nice chat. I am done. I am happy to spend my money elsewhere where it will be appreciated.

Inside the store is nice nice staff man that can help you and talk to about different stuff you can…read morebuy .

Ive shop at this store for 10 years and i've always had a great experiences, I cant say enough good…read morethings about this location.

They say they have scuba equipment but online only: bait and shift. No search option on website…read more Good luck finding a sales clerk or map of detailed map of store. Franchise not likely to last with so many better sopping options. For their variety and convenience, I gave 3 stars.

I don't think I've ever been told flat out NO for a simple request. I honestly don't think I've…read moreever been treated this poorly from someone in customer service. Front registers shorter Hispanic half white with a mustache, bro you are the rudest person ever. I never write these and I wish I knew your name. You sir are awful. At the register around 11:15

Incredible kind and helpful employees. The store is super neat. A bit expensive for my taste, but I…read morewas just there to get Christmas gifts anyway.

It's a nice little store. Who doesn't love some Patagonia. Great gear but the prices can be a…read morelittle tough ya know. Funny - this was listed as an outlet. (I think we have different meanings of the word.) Plenty of selection and the vibes are good, but there's a lot of other places to score your pat gear and catch a deal.

Whike I haven't spent thousands of dollars here, I had been satisfied with my purchases until…read morerecently. Under their recommendation, I purchased a suppressor, good quality red dot, and red dot mount for a PCC. When I was finally able to get the suppressor attached, the mount that I bought under the recommendation did not co-witness with the iron sites. When I tried to return/exchange for something else, I was told that it was past their 30 day return policy. I asked if they could simply allow me to exchange it for other merchandise, but again stuck to their policy. Needless to say, I am very disappointed. I had to wait more than 30 days for the adapters to mount the suppressor on the PCC, but I never went back and told them to cancel that order so I could purchase somewhere else. I was very patient and respectful with them while I waited. While I am not a huge customer, I will no longer be a customer.

I've been a long-time customer of Sportsman's Finest and have spent well over $6,000 here over the…read moreyears, but this recent experience was extremely disappointing. My friend purchased approximately $800 worth of hunting gear on November 21st that ended up not being used. The items were completely unworn and still had all tags attached. We attempted to return the items before he had to fly out, but the store is closed on Sundays. Due to the holidays and both of us being from out of town, we were unable to return the items until December 26th. At that point, we were told the return was refused because it was outside of their 30-day return policy. What's frustrating is that the policy does not reasonably account for store closures and holidays. This was not an abused return--everything was new and unused. When I called back to calmly explain the situation and ask if there was any flexibility, I was laughed at and told I was wrong. That response was unprofessional and upsetting. I expected better customer service from a company I've supported for years. Policies are one thing, but how customers are treated matters just as much. Unfortunately, this experience has made me reconsider shopping here in the future.

First time visit to REI as I had been eyeing a pair of Blundstone boots for a long time and was…read moreunsure about sizing. The store has a nice layout, and you can easily find what you're looking for. I met Leslie, who was super helpful and patient. She recommended I spend a few minutes walking around the fitting area to get a good feel of the boot to determine the best fit. I'm in between sizes depending on shoes, brand and design (6-6.5 US Women) and typically wear lightweight socks with all year-round boots. To my surprise the Blundstone Original Chelsea # 510 in size 3 (AU/UK) = 36 EU fit just right. I wore my new boots to Vancouver, and they were comfortable right out of the box, no need to break them in. I signed up for their membership and can't wait go to back to pick up a few more things--overall solid experience.

Your Urban Basecamp for Outdoor Everything…read more The REI in downtown Austin is the kind of place that somehow makes you want to go camping immediately, even if you walked in just to browse. It's well-stocked, well-organized, and staffed by folks who clearly live and breathe the outdoor life. What makes it great: Excellent layout -- spacious, easy to navigate, and doesn't feel overcrowded, even when it's busy. Gear is thoughtfully displayed, and the store flows well from one department to the next. Helpful staff -- genuinely friendly and super knowledgeable. Whether you're getting fitted for boots, comparing bike racks, or just looking for the best water bottle, they take the time to walk you through your options without upselling. Well-stocked -- From high-end hiking gear to commuter-friendly bike accessories, it's got a little of everything. Great selection of clothing, trail snacks, and even travel gear if you're about to hit the airport. Bike shop in the back is a hidden gem. Solid service, quick turnaround, and honest recommendations. Bonus: Located in a convenient area with easy parking (which is a huge win downtown). Feels like a hub for the local outdoor community -- check the events board or just chat with someone about where to hike, paddle, or ride next. Bottom line: Whether you're prepping for a thru-hike, a weekend at Barton Creek, or just commuting across town, REI Austin is a reliable and inspiring place to stock up. Great gear, even better people.

Lots of camping and travel equipment, men's and women's travel clothes, shoes, gadgets and fun…read morechildren's games and toys, The staff is happy to help but also will leave you alone to explore on your own. Free parking lot

They have cool things but lame employees who are more interested in talking to each other than in…read morehelping customers. I had to ask for help getting a changing room and purchasing items. At least a male employee in the shoe department actually asked if he could help me. I didn't end up buying anything for me because they had limited sizes.

Curated milsurp at SoCo boutique prices. Yeah, they do have some cool very old stuff - that's the…read more"curated" part. But for normal surplus type items, they are significantly overpriced. It's in a trendy high end thrift/high rent district and the clientele will pay the prices, I suppose, but if you want milsurp in ATX at normal prices (basically half what you will pay at this place), head up Lamar to a much more typical store.

Recently stopped by Quonset Hut looking for an obscure item and was really impressed by the level…read moreof service. The owner, Ed, immediately stopped what he was doing, and began rummaging through his "backroom" stock piles try to find my item. Unfortunately, I had to get to work and couldn't stick around, but he took my name and number and continued looking. Several hours later he followed up. He wasn't able to find the exact niche item I was looking for, but he had gone above and beyond. Thanks.

This is a self service facility, but I needed assistance so I used the chat feature on the app and…read morethey responded very fast. They went above and beyond to help me out! Would definitely recommend using them:)

From the owner: Self-Served kayak, packraft, and paddleboard rentals via our automated smart locker shipping…read morecontainer kiosk. No more waiting in lines to get on the water. You book online. Pick up the gear on your time through our automated kiosk solution. Drop in on the water wherever you want! Also we are dealers for these premium small brands do you can purchase the gear. Finally, we are Austin's Overland gear store featuring Rooftop Tents,Awnings, compressors, overland kitchens,and skottles.

Seemed a little old and run down inside and out. Very limited selection of knives which was the…read morepurpose of my trip . Staff seemed bored and not very happy to be at work . I think I will stick to my Kyle Academy going forward.

I went in to buy a gun cleaning kit a couple days ago (2/14).  I grabbed one I looked at online,…read moretook it to the guy behind the counter at the gun desk and asked if he knew anything about the product or if any customers had said anything good or bad about it.  He said no in a manner like I was dumb for asking. But idk, maybe he's there simply to ring things in and not be helpful. I then walked back to the aisle and I overheard the guy behind the counter (Hispanic guy) say "I haven't heard a Texas Jew in awhile"  "there's Jews in Texas, brother" to the coworker on the customer side of the counter (this employee didn't say anything so I don't want him getting in trouble).  This was around 2:10pm on 2/14.  Ignorant statement for multiple reasons.  Maybe let the idiot know to check to see if a customer he's commenting on isn't in earshot in the next aisle.