I can't be more amazed to find the actual Bote store in Austin! We have two Deus's and lost the seats and paddles. We had formerly tried the customer service corporate line and no luck with replacement seat. By happenstance, we were rebooked on our vacation to stay to Austin and driving around spotted the Bote sign! It's a fantastic store with so many different models and accessories. The actual seat we need for our Deus's isn't available for some reason, but amazing Ben was able to find a different seat that absolutely works. He had our model in the store and took the time to show us the other seat, blow it up and latch it to make sure it would work. SOLD! I bought 2 seats and 2 paddles then, took his suggestion to get 2 cup holders to see about rigging them as possible pole holders. Really happy with the customer service and great showroom. PS - this is the only store outside of Florida at this time. Now I'm not so pissed about being rebooked in Austin when the AC gave out on my hotel in San Antonio. Everything happens for a reason. Problem solved. Happy customer. read more