I went into the store in November... talked to a sales rep named Randy. He was pleasant, made eye contact, and seemed helpful. I tried to set an appointment to get someone to come look at our current fireplace, that we want to replace, but he wanted to do it all via picture and email. So after 3 emails with various pictures and zero response, I called to talk with Randy. He had an excuse as to why he never followed up, (busy, fireplace we wanted was out of stock) but now wanted to make a visit to come look at our fireplace. Weird. So.. He scheduled to come look at it @ 6pm, saying it would only take a couple mins. He showed up almost 30 mins late and was there for an hour. He took multiple pictures, made drawings, etc.. So we thought okay.. maybe just a rough start and started to get excited about our new purchase.... but now it has again been 2 weeks and we have heard nothing back. The best part is.... I just called down there today, wanting to talk to the owner, who is on the video, and who is on the website talking about how great his customer service is. I explained to the lady on the phone (who also was very polite) that I was a potential customer who wanted to give feedback on the service I was getting. I too am a business owner, and always want to hear feedback from my business good or bad. She got my info, put me on hold, and when she came back told me that the owner, Eric Robnett, "wasn't interested in talking to me." I had to ask her again to make sure I understood. And yes... I heard right, the owner was not interested in talking to me about my concern. WOW!!!!! So.. I guess after almost 2 months of trying to buy an $8k fireplace from them... We will not!!! I am still in shock! Fun kicker... about 20 mins after my phone call.. the sales person Randy called and left a message saying he was still working on my order. Um... no thanks.. if the owner isn't interested in talking to me... then I don't need to give him my $8k! read more

Our AC went out on a Saturday during a heatwave. We contacted Home Energy Experts as we had worked with them before. They were very busy that weekend so they couldn't come out that day but Chris was able to make it on Sunday. It turned out the compressor had given up. Our unit was more than 20 years old and repairing the compressor alone was going to be very expensive so we decided to buy a new unit. Chris was very helpful in figuring out what we wanted/needed. Because we have a baby at home we did not have time to shop around especially since the heatwave was going to stick around. Chris mentioned we probably wouldn't be able to get the new unit until a week later because they were very busy. We were bummed about that, and asked if they might be able to fit us in their schedule sooner. Chris said he would do the best he could, but it sounded unlikely, given their very busy schedule. Much to our surprise, the next morning Chris called us to see if they could install the unit that day! The technicians showed up as promised and that afternoon we had cool air again! The technicians were very professional and courteous and even left the garage cleaner than it was before they showed up. A few days later Chris called us to tell us that they ended up installing a more efficient unit than we had originally decided on at no extra costs. All in all we were exceptionally happy with Home Energy Experts. They went out of their way to help us on very short notice and provided excellent service. read more

j rivers my house is over 40years old with a oil furnace in the crawl space under the house and when the power went out i would have to go under the house to reset the igniter. so i called Eric a nevada heating he came out rite away looked at my heating system and gave me a quote the day after. his men came out and removed the old oil furnace and removed the old duct work and hauled all the junk away at no cost to me the day after the men ran a gas line for the furnace a new 80 gallon water heater they then put in a flue and a sheet metal can in the floor of my hall closet and ran the gas line & electrical to the new furnace & water heater then the guys ran a reserculating hot water line and pump "BOY" that sure is nice. they installed a new air-conditioner they ran all new insulated flexible duct work and replaced all of the floor registers. started the new furnace and air conditioner everything ran fine plenty of heat and cool air the following afternoon Eric came outwith son equipment and checked everything out everything was fine i appreciated the guys letting me watch every move now i know it takes professional people to do such a good job my wife and i are vary happy and it is saving me money "THANKS " a good price and a good job JR read more

Had this company install a water heater for us and clean out the furnace. Signed up for a memebership agreement for them to service the furnace regularly with a 100% money-back no questions asked guarantee. Mid winter we had no heat. The service man came out and told us "the whole upper part of the water heater was frozen" and then left, charging us for the "service". We called a plumber. It was a frozen pipe that wasn't insulated properly by the installers!! Also had them out to service our cooler. The repairman poured water from the cooler down into our home, then told us we needed a whole new cooler and charged us for the service. We got a second opinion from another company and we only needed a regular service. Called and requested our money back on the membership agreement on 4/28, then again on 5/14. We were told the check would be sent out that week. It's 5/28 and we're still waiting. Called this morning and was told the check was sent out yesterday because "their accountant was sick". I'm not holding my breath. I'm calling the Better Business Bureau and the NV State Contractors Board and filing complaints. Only gave them one star because no stars wasn't an option. read more

I work at Eagle Fitness and I wanted to write a review on the behalf of the business. We had an ongoing issue with a couple of our air conditioners, and the 'company' we were using either were not willing to fix them or just didn't have the skill to fix them. We called Home Energy and had Nick & Chris come out to diagnose our problems. Turns out, one of our units wasn't programmed correctly (thanks to the other company we were using), and the other unit had a build up of 55 gallons of water in it. We had to call ServPro to pump the water out, and when Chris came back out to fix the unit, he didn't have to fix anything because that was the problem. And didn't charge us for a diagnostic fee. So, thanks to the other company that basically screwed us by not maintenancing our equipment when they said they were and were being paid to do so, it led us to call a reputable company that fixed our problem in a timely manner. As I write this review, I actually have goosebumps even tho I am wearing a sweater because that's how good my air conditioner is now working. Quite a difference from last week when I was wearing shorts and a tank top to deal with the heat. read more

I have used Nevada Heating & Air Conditioning a couple different times. The customer service that is provided by the employees is outstanding!! From the first person I spoke with in the office to the technician Mike who came out to do the diagnostic on my furnace that went out over the weekend was outstanding!! I called first thing Monday morning and they had the technician to my house later that morning even though they had a full schedule. Mike went through everything with me and explained it all so that I understood what was going on and what needed to be fixed. He also offered me a service plan so that I could take advantage of the discounts you receive for being a member of their club. I did sign up for the club and received the discounts for that days visits and Mike will be coming back in a few weeks to perform a complete cleaning on my furnace. All in all I had a wonderful experience with Nevada Heating and Air Conditioning and will definitely be recommending them to all my friends and family!! Thank you Nevada Heating and Air Conditioning for being there when I needed you the most!! T. Crawford read more

Home Energy Experts were contracted in spring 2018 to solve a problem for us with our low end track-home existing built in gas log see-through fireplace that was totally useless in its value for producing useable heat. We just did not use it over the past 16 years and we considered removing it altogether or moving. Randy, at Home Energy Experts presented us a new better brand/model that would fit into the space, also with see-through visibility between rooms and increased heat output. Their installers, Clinton and Ed came over to remove the old and install the new. They worked swiftly and carefully keeping the mess to a minimum. Now we have a super nice fireplace that we love and use every day. Glad we didn't sell the house and very satisfied with Home Energy Experts. We recommend them as a high quality, reliable dealer. Money well spent which changed the way we now enjoy our home. It was a good experience without any snags or problems by people who are pros in the true sense of the word. We believe we got our money's worth in value, comfort, usability and enjoyment. read more

I have used this company from Nevada Heating to there new name Home Energy Experts for the last 9 years. They have always been prompt and professional. They have always looked beyond our heating and cooling systems to our ducting and home. Not always has it been what I wanted to hear or to be honest afford to correct but they have always been very thorough. Here it is 9 years later and I have finally done most of the recommendation which by the way were not to replace my equipment and let me tell you 20 plus years in this home and never this comfortable, energy efficient and healthy. Thank you for the training you put your men through and the explanations of what is going on in my home and what should be happening. These guys are pros and if your using them (just to add to other reviews) there going to tell you and show you everything that is or can be causing you any safety, health or comfort issues. And guess what even price you on correcting them. Thanks again for the years of great service looking forward to many more. read more

I just purchased a new home in which one of the terms of the house sale was a warranty inspection of my A/C and heating system. Home Energy Experts came out to do the inspection and service (if needed) for my two units. Since the 17-year old house is all new to me, I walked around with the service man (Nick) to see first-hand what the conditions were. As he went about his work, Nick was very polite and answered quite a number of questions on the age and condition of my two units as he cleaned them. He even went in my crawl space and looked to inform me that my duct work was in good shape at a R-4 rating but he'd recommend increasing it to an R-8 standard. He also showed me where I could silicone the duct work under my registers to increase efficency. My experience with Home Energy Experts was definitely a positive experience and I'd recommend them to others. Thanks, Jim S. read more

Impressed! Home Depot had a special on heating system maintenance. Home Energy Experts was the service provider. The technician, Chris Fasick, called when on his way for the appointment and arrived on time. He was very friendly, knowledgeable and so enthusiastic about how he was able to help people through his work. I was impressed with the process and appreciated the time that Chris took to explain the procedure and brought issues to my attention without intense sales pressure. The only reservation I may have is that their regular service fees seemed a bit pricey, but I honestly haven't compared many HVAC companies prices. Based on the customer service, Home Energy Experts, would be at the top of the list, if their prices are competitive, than I would be sure to go with them. Great experience! read more

We at our company train weekly as a team to make sure that our company is maximizing its efforts to succeed. We know that the most important tool we have to do this is our image that we portray to our community! Becky P. states that one of our drivers gave her the finger! I just don't think that is possible with the type of people I personal employee. Our people know very well that they are in a highly labeled graphic vehicle and that any type of customer complaint as such would result in immediate termination of there job. I did not receive a phone call from Becky P. about this incident which leaves me to believe that this could just be a fellow competitor trying to post something bad about our company! read more

I had Nevada Heating replace an old furnace and install an air conditioning unit in our home. I was most impressed by their knowledge and for going the extra mile. Not only did they install the units but they made sure that I was getting optimal function and performance. The technicians were professional and courteous. They followed up with us to make sure we were happy with their service. It is hard to find a company that will go above and beyond your expectations. They definitely provided the most value for our money. I wil recommend them to all of my friends and family as well as any of my real estate clients that are in need of superb heating and air conditioning service. read more

I have been with your company for 12 years and the service is excellent. In the beginning I had Andrew, who was wonderful and very professional and always on time and did excellent work. Then Andrew moved up in the company, which I think was great, I missed him, but then got this other great guy now, Adam I who is also very professional, always on time and looks very nice. Covers his shoes in my house and does all the work efficiently. You have two great men now, so please keep them. I would not ever want to go to another company. Your company have done all my duct work, installed a furnace and an AC. I would recommend your company to anyone. Hugs to the guys, Ronnie Briggs read more

One of our ac units was not working properly during a recent hot spell, and Home Energy Experts were the only ones who responded promptly. Unfortunately, the problem was misdiagnosed (primarily due to lack of background information on age and use of unit), and as parts were not readily available, we had another outfit complete the repair. Andrew McDannald, Operations Manager, was forthright and apologetic and immediately refunded the diagnostic charge after patiently listening and properly determining the unusual circumstances in our case. Based on Andrew's actions, I awarded the five stars, and will use Home Energy Experts for future requirements. read more

Home Energy Experts recently changed my furnace and installed an air-conditioner in my home. My technician James Mckenzie ensured I got the right equipment for our home including (a much needed) ActiveTech (due to having 3 dogs). Clinton and Roger and Clinton were extremely professional and paid attention to every detail ensuring that our home was protected during the instillation and clean when the job was complete. In addition to being courteous and kind Clinton and Roger were also warm and caring when interacting with our dogs. I give them 5 stars and recommend their team for any residential heating and air conditioning needs. read more

Our gas fireplace refused to light. Called Home Energy Experts and set the appointment. The day of service, Adam the tech called to let me know when he would arrive in about 30 minutes.... and he was very punctual. He came out and got the thing up and running in very little time. He explained how to make better use of the fireplace and how to care for it. He gave me instructions that I'd never been told before and he took extra time to make it look better than it did when it was installed. I couldn't be more please with the service received! I won't hesitate to call Home Energy Experts in the future! read more

We scheduled an appointment July 5, 2022. We received a call the service guy was on his way. Our appointment was 10:30-12:30. Nick Rumbaugh came at 10:00 am. Nick checked out the AC on the outside, stating no immediate issues but recommended a replacement part in the near future. Nick finished outside then went into the attic to check out the unit, once again no problems. He ask if we had any questions. We are very pleased with Nick, on our next repair or maintenance we will call Nevada Heating requesting Nick Rumbaugh to fix or check out our AC/Heating. He is very professional. read more

Matt Johnston was awesome! I highly recommend Nevada Heating. Their service was prompt, efficient, and the technician was knowledgeable and friendly. The quality of the work was excellent, and I felt the price was very reasonable for the service provided. I will definitely use them again in the future. Matt worked on an older gas fireplace that had issues. He diagnosed the problem. He was not hesitant to call and discuss the problem with his office. Which in my mind he was not afraid to confirm his diagnosis, which was correct. That means he will provide professional and accurate repairs. read more

NV Heating, Cooling, and Plumbing representatives are consistently fantastic. Does a great job, knowledgeable, works efficiently, patient, kind and leaves us feeling like valued customers. Thanks for a great job done on today's installation completed by Evan Bitter. There was a 2nd person. Regretfully I can't remember his name but he went the extra mile. While checking the sink for possible additional work he noted the faucet plunger had sepearated. He fixed it. Most grateful for the extra effort. Much thanks to both Evan and the other gentleman. I happily rate them 5 Star. read more