Over the years we have had some issues with both our old septic system and septic line and tank pump companies. Some companies have been very abrupt in telling us what the issues are and we remain clueless about how to fix it. Ryan of Rooter Man gave us an easy to understand breakdown of our system and why we have issues. He ran the camera through our pipe to show us weak and problematic areas and gave us a ton of advice on what to do next. He was friendly, helpful and we will be contacting only him for pump outs and repairs from now on. Thanks! read more

Quality of service was horrible. They didn't fix a simple thing like a clogged toilet and charged $400 for the service. I had to hire another company. I feel they take advantage of the elderly. Complete scammers! read more

The young guy that did the majority of the work was very nice and friendly. Not so the owner. I needed my sewer line replaced. They did come out in a timely manner. Cost was 12,000, if I paid with a card it was additionally 3%. To save some money I asked about paying in cash. Cash price was 10,000. Paid him and never got a receipt. Isn't that a bit crooked and maybe illegal? Don't recommend, there are plenty others out there that won't give you the shaft. read more

ZERO STARS!!!! This Company Is The Absolute Worst!!!! I called yesterday for my toilet that wouldn't flush! The tech came in and looked at my toilet like he'd never seen anything like it before, it's a regular toilet! He immediately told me I needed a new toilet and he could install it today, meaning yesterday. I told him no way, I don't want a new toilet, I want this one fixed. He went to his van and "got a quote" of $824 to fix my toilet! He then told me I needed to pay $412 upfront in order for the parts to be ordered and he'd see me next week! Mind you this is my ONLY toilet! I called a friend this morning told him my toilet was broken and he came over. He fixed my toilet in 20 minute, NO PARTS, NO TOOLS just his hands! The chain had come off the flusher bar. In addition to this review I will be calling the BBB on this company first thing Monday morning!!!!! I'm a single older female who knows nothing about toilets and I feel VERY TAKEN ADVANTAGE OF BY THIS COMPANY! I did notice another zero star review written by an elderly woman and she too was taken advantage of, I'm just saying! LADY'S be careful of these vultures!!!! read more

Rooter-Man - RIDICULOUS QUOTE - Plumbing Near Me

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I paid for the inspection services but I feel was way overcharged, for 2 people to be there for 20 mins to see what the problem was. Then upon inspection, said it was going to be a $2800 job. I had multiple quotes and estimates that day and chose someone else who quoted/estimated $440 for 2 hours of work and for a $6 coupler piece that needed to be fit around the pipe. I'm so glad I saved thousands of dollars by not choosing a Rooter man. Gouging at its finest. I'm so thankful for the other plumber. read more

Rooter-Man - Hole from trim nail in bathroom. Made a hole in toilet pipe. - Plumbing Near Me

Kevin from Rooter-Man was the BEST.. on time , fast, friendly and great work. I will use again and recommend!! read more

I recommend Rooter Man Plumbing to all my friends, family and anyone else out here. They were extremely professional and made the entire process of replacing my sewer line a breeze (and it was a big project, I watched part of the process when I got home from work one of the days). From doing the initial sewer camera inspection when I bought the house, to then replacing the entire sewer line, Rooter Man has been my go to plumbers in Reno. I was a first time home buyer and got so much valuable insight from them (they went above and beyond when doing an inspection for me). Thanks so much guys! read more

Zero stars. The weirdest phone call to a " business" I've ever had. I think the person may have been intoxicated. Asked me each of the same questions at least 3 times, to the point where he acted like I was lying. Attempted to condescend me by not giving me a price, yet never even asked how big my tank was. Rudely asked me " when's the last time you've had it pumped-never???". I don't know, maybe 5 years ago. Then he says, "well how much did you pay?" . If your company states 24 hour service on google, I'd recommend you don't answer your phone if you're not in the right head space to speak to potential new customers in a professional manner. read more

Horrible experience! So bad we couldn't get through customer service without hanging up on the guy. Needed a septic pumped by tomorrow (Sunday) he said he could, but it would be a lot cheaper on Monday. We figured that but we were willing to pay since it needed to be done. " so how much is it" I don't know, but I can tell you it's a whole lot cheaper on Monday. We went back and fourth a few more times, getting absolutely nowhere! This person should not work customer service. You sir. Know nothing about this work. Please seek work elsewhere. read more

Prompt, helpful and explained everything thoroughly! Always available in a timely manner. Very respectful employees.

I would strongly recommend avoiding this company and hiring just about anyone else to do your plumbing work. I was recently involved in the sale of a house in Reno. This company was brought in to perform an inspection of the septic. The inspection found a needed repair. The representatives of the company were extremely pushy and lacked any attention to detail. They misspelled the street address on the invoice and used the wrong name for me entirely. In addition, they were downright hostile to my representatives, including my real estate agent. This was even after I let them know that it was ok to talk to them. In addition, the cost of the work was almost double what it should have been. We were able to get the repair work completed with another company for almost $1000 less. The septic "inspection" report, that cost $350, consisted of one sentence and a photograph that couldn't be made out. The other thing provided was a photograph of a dirty printout stating that they would file a lean against the house if the bill wasn't paid. Finally, they forced a 3% credit card fee. This is only allowed if the company accepts another method of payment. They would not. I am opening a chargeback with the credit card company over this amount. Please take my opinion and avoid Rooter Man Plumbing. This experience was one of the worst I have ever had with a contractor. read more

Rooter-Man - The one and only included picture in the $350 inspection. - Plumbing Near Me

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Daniel is the best he is very friendly and helpful he does a wonderful job I will be calling him again

Daniel was awesome. I had a constant stream of water running from my shower now for weeks. He came in identified the problem, fixed it within 30 minutes and was on his way. I'm thankful for his time! read more

Daniel came out and was able to quickly diagnose our issue. solve it in the short term and able to do the long term fix. Where other plumbers didn't solve the issue right away. Strongly recommend and very professional! read more

Kevin came thru in a pinch and handled everything quickly. He also explained to me what was going on and showed me the camera footage of the pipes. Great service. Highly recommend read more

Kevin was able to clear the clog in my drain completely. He was knowledgeable and very competent. He was also very personable and a pleasure to be around. If I have any plumbing issues, I will definitely be requesting him. read more

Terrible Terrible service. We were having an emergency in my home, so I was calling around to see who could come out. One company said a tech would contact me, but they did not have a timeframe, so I called around to see if anyone could come out sooner. The owner was very curt and short me with. I was not able to complete a sentence with him as he continuously kept cutting me off. He also had a teach out, but refused to put me on the list to call me once he was completed on a job, if I was waiting for that other company to call back. He was very rude and the call was frustrating because I couldn't complete a single sentence until I finally advised that I would leave a review for my experience on this call. read more

My 85 year old mother called them this morning. They came out shortly after the call. They charged her $525 to replace the flapper on the toilet. They gave her a senior discount of $52.50. Stay away from this company. This is unacceptable behavior to take advantage of en elderly person for a $5 dollar part. They should be ashamed. read more

Rooter Man Sparks/Tahoe was fair and honest to work with. Nice that they service Tahoe. Mark read more

Tried to convince us our septic tank couldn't be filled and said it was a clogged clean out. Wanted 450.00 to unclog it. Said he was only trying to help us. We already dug up the riser lids and if he had even bothered to look under them (I had to unscrew them) he would have seen our tank was overfilled. Just a salesman trying to convince seniors to waste money. Thankful we sent him away and got great service from Sierra Septic!! read more

Dan was very quick, clean, knowledgeable, kind, and informative as well, in regards to our drain issue, and how to remedy a dry drain. I most definitely recommend Rooter*Man, and if needed in the future, this is who I will be calling for my plumbing concerns. Rooter*Man is also licensed to work in mobile homes! read more

Very bad service. I called at 930 in the morning for a simple fix they said that a tech could come out same day no problem. They didn't give me a time frame and I ended up waiting a day an a half (calling 2 different times to confirm they are still headed out) for them to call me without announcing who they were or who they worked for asking if they still wanted them to come fix my water heater. I was fed up with them so I just told them no I'll figure it out myself and before they hung up hey laughed at said "at least I have hot water". Super rude customer service. They are not worth dealing. 1000% recommend never working with this company. read more

Paid nearly $1000 for guaranteed unclogging of our drain. They refused to go through toilet and went through a tiny drain in bathroom sink instead. They never finished the job, but kept the money anyway. We then paid another company half that and they unclogged by going through the toilet drain with no problems. Rooter man is a rip off. In addition to stealing from us, the manager/owner's son was the meanest and most unprofessional person we've ever done business with. I recorded our conversation on video and when I have time I will post for others to see the level of disrespect and immaturity this manager showed. read more

Had a water heater heater installed. Instead of pulling a permit, it took them 6 months to even pull it and that is after we had to contact them over and over again. The receptionist guy is rude and has no sense about him at all. tries to act smart and runs his mouth instead of actually doing his job. Avoid this company like the plague, call a real company this place is just a scam. I finally got an appointment, next wednesday 6-22-22 , for them to come out and fix the mess ups on the install after having to have a huge long conversation with the owner/receptionist about him being a smart mouth and not answering any questions about the product I paid thousands of dollars for. They could have just fixed their mistakes but instead had to be mean and leave us hanging for 6 months and make it out to be our fault and then lie about the phone call we had. Avoid this company, nothing but hassles! read more

Rory, the technician who installed our new water heater was very competent, pleasant, and respectful to work with. He returned the next day to patiently address some questions and concerns we had (it had been 24 years since we purchased the last water heater, and my plumber husband was still alive then.) Rory is a credit to his employer Ask for Rory. You can be assured of knowledgeable courteous service. The rating is for him, as he was the agent that we dealt with. read more

They were very prompt and professional they also arrived on time and completed the job neatly everything was done correctly. I would definitely use them again. If you need a plumber or drain clean out these are the guys you need to call. Dr.Ramskov read more

We had a plumber come to our home to find a leak under our home. Brad was our plumber and he came in and found the problem. But, this is where my huge problem lies. We have very light light carpet and dont wear shoes on the carpet. After Brad was done under our house he had mud and dirt all over his shoes. He went to go step on the living room carpet and I asked him to take his shoes off and he said oh it's ok and proceeded to step all over the carpet and told us that the carpet wasnt that nice anyway. Then my husband watched him lift the tarp we placed down for him to prevent dirt and mud getting all over and with his muddy shoes he smeared dirt all over the carpet in out bedroom. I understand we just rent but now this is something we have extra to pay for to clean the carpet and we shouldn't have to! I have made sure my landlord knows to go with a different company if the people who come into our home cant respect it. read more

Rooter-Man - Dirt and mud smudged in our bedroom carpet - Plumbing Near Me

OMG! I called last week to inquire about getting my septic pumped and they told me they didn't have a set price but they'd come to my home and give me a free estimate, which I thought was strange. They never showed so I called and asked if they were coming and they did a 180 and said why would we do that, it's a set fee of $650!!! That's nearly $200 more than anyone else. Of course I cancelled and would never recommend doing business with this flakey company. Judging by my experience, their 2+ star rating is well deserved, in fact that might be too generous! read more

Had a leaking shower faucet. Called and rich said he could be out the next day! Extremely fast as everywhere else in town was at least 3 days out. He also suggested I try a replacement cartridge and that was all it needed. I was able to resolve my leaking faucet myself with the help of Rich. If I ever need plumbing help again this will be my first call. Highly recommend to anyone looking for a friendly and fast plumbing service. read more

Rory and Adam are rockstars working hard even in the snow

Called at 9 for a tenant. Person showed up at 2:00 demanded $395 owner called me as after 1 hour called and demanded additional $695 with no guarantees. When I arrived asked what he had found said, "haven't ran the line have no idea and I'm leaving". So essentially charged almost $400 did nothing then said was leaving. I asked for more information/understanding was yelled at, confronted aggressively and told to FO? This was not personal, I had no intention of confrontation just the sewer line cleaned. Don't call these people. Done this for 35 years and never before been dealt with in such a manner. read more

My sewer line backed up Saturday night. I called Rooter Man early Sunday morning and they had someone out in under 20 min. Dan came out helped me track down where my overflow was and cleared the line quickly! He even went into my crawl space to see where the line exited from under the house. He also help me dig around and clear some bushes to get to the overflow. Dan was very nice and very professional. He also ran a camera down the sewer line from my house to the street and the line looked great! I was happy to see a root free line! The price wasn't too bad considering it was a Sunday. Dan also said clearing my line came with a 30 day warranty in case the line gets clogged again. I will definitely call these guys again if I need any sewer line or plumbing help! :) read more

Second time I used Rooter-Man. This time for clogged kitchen drain pipes. Ken and Jesse arrived within disclosed time, were polite, professional, and efficient. Would call again. read more

Rooter man responded quickly to our plumbing emergency. 16 people in a cabin with a plugged sewer line. They were efficient, and also helped us get reimbursed from our insurance company. read more

Called the Carson City location, left a message with some human being to have our septic pumped, they stated they could be out same-day at 3:00 pm. Took off work early, 3:30 came and went, when we called to confirm the appointment, the guy didn't even know what we were talking about, and acted like it was OUR fault! We will never call these people again, and hope that you won't either! Besides, you won't get any service - they won't know what you are talking about! Call your local septic service instead! NO STARS!!! read more

I just want to give a huge thank you to A Rooterman. I was able to get a same day appointment.  They were on time, completely clean and safe.  Rory and Kenny took the time to really explain to me the whole process. I will  recommend them to everyone I know. read more

Showed up in a very timely manner. Were very honest about the problem. Also today was very cold, and windy. They worked after two from other companies canceled. I would recommend them. read more

Beware these people. They convinced us to do a wash out along with a pump out and charged $475 extra for 15 minutes work. never again.

This is the second time I've used Rooter man. They are quick to respond and Ryan was able to camera our system to give us an update on how things look. He is extremely knowledgeable on septic systems. Clean outs are just part of septic system life but Rooter man made it pretty easy to get it taken care of. The extra education on septic systems makes me as a home owner feel more comfortable knowing how everything ties together. read more

Just had Ryan out to fix my clogged kitchen sink drain. He called when he was on his way, and got the job done fast. Very friendly guy. What more can you ask for? read more