Unacceptable across the board. They showed up over two hours late, and it only went downhill from…read morethere. Their equipment wasn't working, which dragged the job out to nearly twice as long as it should have. To make matters worse, they spilled what looked like close to two quarts of oil all over the dirt on the property and made no effort to properly clean it up or take responsibility, instead they tried to conceal it by kicking dirt on it and then left it. That's not tacky its highly inappropriate. Communication was just as bad. We had to chase them down for days to get the report, after clearly written instructions to the company. After raising these concerns, the company promised a follow-up call to take care of things that never happened. Completely blew us off. Then the invoice showed up hundreds higher than expected, pushing close to $1,000, including nearly $400 just for the inspection. For the level of service provided, that pricing is hard to justify. After 21+ years in this business across two states, this is easily one of the worst vendor experiences I've dealt with. Poor execution, poor communication, and zero accountability. Would not recommend.

Cindy was great, very knowledgeable able and helped with many things that was going on. Helped and…read moregave advice as to what would need to be done. Thank you Cindy for helping me understand what needs to do.

Fast. High quality. Reasonable prices! Ian was a champ and found our clean out in front of the…read morehouse when two other rooter guys missed it. Also, we had a broken attachment from the clean out to the main pipe. Ian coordinated with Dirty Plumbers (also 5 stars from me). DP fixed it the next day. Ian came back and inspected the line with his camera and flushed it with root killer to prevent trouble in the future. All for a very reasonable price! By only knock on this firm is that the plumbers are so busy, it's hard to reach them on the phone. Call Alex at 775-200-3901. She'll set you up with a plumber asap!

I had Absolute Drain fix a damaged sewage line at a property I recently bought. I can't say if they…read moredid a good job or not as it was a resin liner on a damaged sewage line - I hope so and assume they did. And this review is not about the team at this company but rather the owner Mickey, he is the problem. He was rude when I first called to ask about the work outlined on the quote and laughed at me when I asked if they could do it on a specific day (a simple "we can't" would have been fine). I eventually started messaging with Alex who was much more helpful, explained what to expect and was able to schedule the work to be done when I would be out of town to make it easier on me which I appreciated. The guys who did the work on the first day did minimal digging up of the yard and moved some things so they wouldn't get damaged, which I also appreciated. Based on them alone, the team seems great and efficient. But the next day Mickey showed up alone, and after asking if I was the owner, immediately demanded the check. Alex had told me it would be fine to pay when the work was completed, and I informed Mickey of this, but he kept demanding the check. I needed to leave for a trip but ran inside to get the check since he was so persistent. He followed me into the yard without me knowing and when I went to open my back door he was standing right in the doorway and tried to walk in! I was startled and called him out on entering my backyard without permission. He kept saying he had to plug something in, I told him I had no outlets outside and he said he knew that, and I needed to plug it in inside. I told him no, that he and Alex had told me directly they would not need access to an outlet. I had asked multiple times before the work started if they would need access to anything outside of the front yard and was told no each time. Mickey just kept saying he'd need to plug in his air compressor. He said to plug it in through the doggy door. I ended up plugging it into an indoor outlet because I needed to leave, but I was so angry and upset that this grown man thought it was ok to follow me (almost inside my house) and suddenly make demands that contradicted what I was originally told. He demanded money before a job was done, told me himself he would not need access to the backyard or anything else and now suddenly did, entered my private space without premission. He made a lot of money on this job, but never once communicated with me on when not to use the plumbing or when it was ok to use it afterwards. The idiot was lucky my dog was put up or he would have gotten bit (he completely ignored the "beware of dog" sign on my backyard gate). Mickey, you're the owner of a company, you should have acted like it.

I needed a broken shower faucet replaced in a hurry, and they were able to get to the house the…read morenext day. The plumber was very nice, and professional, showed me what was going on, and outlined a repair plan that included picking up a part. It seemed kind of expensive, but they were quick to respond and repair. That said, Plumbing stuff is slways expensive, so it probably was the industry standard rate. I personally would charge a lot more if I had to put my hand down in that water main turn off hole, also known as, black widow nest!!

Chad was great! Very friendly and efficient. The company is easy to work with and email responses…read morewithin minutes. Will use again!

Great quality service! Prompt with timely scheduling and good experience overall. Would recommend…read moreTK family and friends.

A very experienced company that offered the full range of services around septic: installation of…read moresystems, maintenance, repair. Their charges seem reasonable.

We decided to add a second leach field last year! Our property is very large and my husband was…read moreconcerned that a single leach field may fail early without the addition. Waters installed the initial field so we returned to them, as the initial service was perfect. We were really pleased to work with Matt and Dan again. They were both so helpful and we knew the service would be excellent. They were a slightly higher quote than other companies, but our experience before was so good we decided to go with the company we knew had a great quality product and service. 10/10 for Waters!

There are not enough good things I can say about Waters and just how grateful I am for them as a…read morecompany but also their staff. We bought our house in 2020 and knew nothing about septic systems or what it meant to live on septic. Waters conducted our independent septic inspection and then also cleaned it out. They were great then and I had hoped we wouldn't see them again for another 5-7 years. Fast forward to today (2023), we began a permit process with Washoe County to put a shop on our property. When you're on septic you're required to go through the health department for verification of your septic system and ensure there's enough space on the property for repairs, etc. We opted to work with Waters through this process to get us through our health department nightmare. Dan Martin was our point of contact and let me tell you... this guy is AWESOME. He helped us navigate through what felt like a nightmare, coordinated with the health department directly, and was so so patient with me, my husband, and all the nuances we had to go through to document our septic system and seepage pit. I am beyond grateful for people like him who are professional, relatable, trustworthy, honest, and hard working. He never got annoyed with us and was so quick to support in whatever next step we needed to do for the health department. If you need septic support in any capacity, Waters should be your go-to. Starting with the people in the office to the folks in the field, they are true professionals and a top notch company.

Ryan Albert gave me an extremely reasonable bid to install a new waste line from the house to the…read morestreet. I decided to go with "Cured-In-Place Pipe" because it only requires a single hole approximately 2'x4' instead of a trench through my landscaping that would cut very big tree roots since the trench would have been within five feet of four very large trees. Replacing the pipe would also have left three feet of my old (orangeburg) pipe from curb to the city connection, unless willing to pay an additional thousand dollars for 3 more feet. Ryan and two crew members showed up at the scheduled 7 AM time and did an excellent job. Finishing around 2:30 PM after the city inspector approved the work. Ryan and his crew were professional and careful with all the landscaping. They installed a new ABS cleanout, backfilled and cleaned up the work area beautifully.

The overall experience was marred by some huge delays, but the technician Raul was effective and it…read morewas not a messy job. The service was late in coming and this meant the customer lost several hours for a 30-minute job. The cost of $120 per quick drain cleaning was also high in comparison to the time required in the field.

I called Jolly Rooter on Friday to request a quote for installing a tankless water heater to…read morereplace my traditional tank before painting my garage interior. Rich, the owner of the business answered the call and sent Chris out for the quote. Their price was fair and lower compared to another quote and their knowledge of the work that would be required was extensive and much appreciated. They said they could do the job on Monday so I hired them on the spot. Chris showed up promptly Monday morning and spent the day doing an extremely meticulous job on the install. He took his time to make sure the end result would be pleasing to my very picky aesthetic standards as well as operating perfectly. The entire system was tested and working perfectly before I paid a dime. Look no further than Jolly Rooter for a very competent and reasonable plumbing company with excellent and friendly customer service! I will use them for all of my plumbing needs going forward and highly recommend you give them a call if you're here looking for a plumber. Thank you Chris! A+

They were professional. Showed up on time. Completed the work quickly and efficiently. However,…read morethe cost of their service was very very expensive.

Cam, thank you for the wonderful service and help with my septic. You were on time, professional…read moreand friendly. Thank you for coming and emptying our septic tank and the price was right on.

Routine septic tank clean out. Easy access, nothing to dig. Arrived when they said they would, did…read morethe job and left no mess. Not inexpensive but in the ballpark of what we paid when it was last cleaned out.