Unacceptable across the board. They showed up over two hours late, and it only went downhill from…read morethere. Their equipment wasn't working, which dragged the job out to nearly twice as long as it should have. To make matters worse, they spilled what looked like close to two quarts of oil all over the dirt on the property and made no effort to properly clean it up or take responsibility, instead they tried to conceal it by kicking dirt on it and then left it. That's not tacky its highly inappropriate. Communication was just as bad. We had to chase them down for days to get the report, after clearly written instructions to the company. After raising these concerns, the company promised a follow-up call to take care of things that never happened. Completely blew us off. Then the invoice showed up hundreds higher than expected, pushing close to $1,000, including nearly $400 just for the inspection. For the level of service provided, that pricing is hard to justify. After 21+ years in this business across two states, this is easily one of the worst vendor experiences I've dealt with. Poor execution, poor communication, and zero accountability. Would not recommend.

Hired for a septic inspection after entering escrow to sell our home. The inspection came back…read morestating the leach pipe was saturated, so the company recommended a recheck/remediation attempt the following week. The younger tech, Lucas I believe, was polite and professional. However, we were told by another technician (older gentleman) that if the leach pipe was saturated and could not be fixed that we would need an entirely new septic system, but we were NEVER told this company does not actually replace septic systems themselves. I assumed they handled full replacements, so we agreed to let them attempt remediation. Three days and $3,000 later, including about $2,500 just for excavation, we were told the issue could not be fixed and we would need a full septic replacement through a completely different company. Had we been told upfront that they do not perform full replacements, we would never have approved the excavation or remediation attempt because now we have to pay another company to excavate all over again. During the "remediation," they also replaced two pipes that did not even need to be replaced since the entire septic system now has to be replaced anyway. It felt like unnecessary work added onto the bill. The yard was also left looking terrible with dirt piles, patches everywhere. Two other septic companies came out afterward and one specifically commented that if their crew left a lawn looking like that, they would "rip them a new one." After paying $3,000 for essentially no resolution, my husband called asking for the yard to at least be cleaned up properly. The older technician told him he would call the following week to schedule a day to come out. Instead, he showed up unannounced on a random day and immediately started digging in the front yard. When I opened the door and politely asked what he was doing and informed him another septic company was on the way, his response was simply, "yeah, so?" Extremely rude and unprofessional after everything that had already happened. At the end of this, we are now paying an additional $15,000 for a full septic replacement on top of the $3,000 already paid to this company, including duplicate excavation costs that could have been avoided with honest communication from the beginning. I'm sure they may be fine for a basic inspection, but I would not trust this company with costly repairs or major septic work.

I've been using Absolute for years to periodically flush and snake a property with a fairly flat…read moresewer lateral with sags. And my last experience really shows just how good they are. Tenants had standing sewer in their bathtub. Absolute's hydro-flusher was broken, they apologized and said they could help me until the next day. I wanted to be responsive to the tenants, so I called around and used a different plumber. The other company came out, flushed the line, and after charging me $700, said that flushing doesn't get rid of roots, suggested I run a camera down the line for an additional $300, and then they could see if the line should be snaked with a cutting tool for even more money. Not to post pricing, but Absolute never charges that much. No upselling. And they're great in troubleshooting and resolving the issue at hand. I told Absolute about my experience and Nick, their field guy, said that their hydro-flusher does indeed blast away roots, so he's not sure why the other company would have told me that.

Fast. High quality. Reasonable prices! Ian was a champ and found our clean out in front of the…read morehouse when two other rooter guys missed it. Also, we had a broken attachment from the clean out to the main pipe. Ian coordinated with Dirty Plumbers (also 5 stars from me). DP fixed it the next day. Ian came back and inspected the line with his camera and flushed it with root killer to prevent trouble in the future. All for a very reasonable price! By only knock on this firm is that the plumbers are so busy, it's hard to reach them on the phone. Call Alex at 775-200-3901. She'll set you up with a plumber asap!

I needed a broken shower faucet replaced in a hurry, and they were able to get to the house the…read morenext day. The plumber was very nice, and professional, showed me what was going on, and outlined a repair plan that included picking up a part. It seemed kind of expensive, but they were quick to respond and repair. That said, Plumbing stuff is slways expensive, so it probably was the industry standard rate. I personally would charge a lot more if I had to put my hand down in that water main turn off hole, also known as, black widow nest!!

Chad was great! Very friendly and efficient. The company is easy to work with and email responses…read morewithin minutes. Will use again!

Great quality service! Prompt with timely scheduling and good experience overall. Would recommend…read moreTK family and friends.

We had an unexpected overflow of our septic tank and Chuck's Septic was able to help us the next…read moreday. The service tech was very good, though curiously expressed that he disliked septic systems. It was more funny than it was bad. We have a difficult property on steep land. He worked hard and worked efficiently. We paid $200 for the extra service of running an endoscopic camera with detector to find our D-box and it was very helpful. The backup in the septic was bad enough that we had solids in the line to the drain field: so finding the d-box and opening up allowed us to run a hose down the line and then remove the solids from the D-box and confirmed that the drain field was flowing. Great job. The service tech offered further work that we could definitely use, but we have too many home repairs to add anything that isn't 100% necessary. Otherwise, I would be inclined to hire Chuck's Septic to help us install new risers or other more complex work. For basic pumping and endoscopic tracing, strongly recommended. Tell them ahead of time you might need the camera since they don't always have the equipment charged and ready. Also, they schedule their time based on how long they think the task might take. We were very happy that our service tech was willing to spend an extra 20 minutes with us past what was scheduled. Thanks ChucksSeptic!

Right on time! Great service. Explained everything that they did…read more Great value and a veteran discount.

There are not enough good things I can say about Waters and just how grateful I am for them as a…read morecompany but also their staff. We bought our house in 2020 and knew nothing about septic systems or what it meant to live on septic. Waters conducted our independent septic inspection and then also cleaned it out. They were great then and I had hoped we wouldn't see them again for another 5-7 years. Fast forward to today (2023), we began a permit process with Washoe County to put a shop on our property. When you're on septic you're required to go through the health department for verification of your septic system and ensure there's enough space on the property for repairs, etc. We opted to work with Waters through this process to get us through our health department nightmare. Dan Martin was our point of contact and let me tell you... this guy is AWESOME. He helped us navigate through what felt like a nightmare, coordinated with the health department directly, and was so so patient with me, my husband, and all the nuances we had to go through to document our septic system and seepage pit. I am beyond grateful for people like him who are professional, relatable, trustworthy, honest, and hard working. He never got annoyed with us and was so quick to support in whatever next step we needed to do for the health department. If you need septic support in any capacity, Waters should be your go-to. Starting with the people in the office to the folks in the field, they are true professionals and a top notch company.

I have nothing but great things to say about Easy Rooter! I have an old 1940s home and a few months…read moreago my sewer line completely failed - tree roots and cracks and no clean out installed. Ryan gave me a quote that was significantly better than some other local companies, and was able to come out and fix it immediately. They promised they'd be there at 7am and be done by 3 the next day - and they held to their word! They came out, relined my sewer, installed a clean out, and covered up the hole by 3pm, even hauling away the big rocks they dug up. They did such a great job that I just hired them to repipe all the plumbing in my crawl space and yet again, they gave me a super reasonable bid and were 100% true to their word. This time a crew of 2 younger guys came out - they were extremely polite, got the job done in the time promised, and cleaned up and were on their way out in a day! Plumbing issues are a massive pain in the butt but these guys do live up to their names - they made the whole thing EASY. Every single employee I have interacted with from Liz in the office, Ryan giving bids, and now 3 other service guys have been amazing - super friendly and kind. This even includes the guy who came out at 7pm on a Sunday to clear the line when I first had the issue - nothing but amazing people work here. I shouldn't need any more plumbing now that they fixed it all, but if I ever do, they'll be the guys I call every time. I HIGHLY recommend Easy Rooter!

Ryan Albert gave me an extremely reasonable bid to install a new waste line from the house to the…read morestreet. I decided to go with "Cured-In-Place Pipe" because it only requires a single hole approximately 2'x4' instead of a trench through my landscaping that would cut very big tree roots since the trench would have been within five feet of four very large trees. Replacing the pipe would also have left three feet of my old (orangeburg) pipe from curb to the city connection, unless willing to pay an additional thousand dollars for 3 more feet. Ryan and two crew members showed up at the scheduled 7 AM time and did an excellent job. Finishing around 2:30 PM after the city inspector approved the work. Ryan and his crew were professional and careful with all the landscaping. They installed a new ABS cleanout, backfilled and cleaned up the work area beautifully.

I called Jolly Rooter on Friday to request a quote for installing a tankless water heater to…read morereplace my traditional tank before painting my garage interior. Rich, the owner of the business answered the call and sent Chris out for the quote. Their price was fair and lower compared to another quote and their knowledge of the work that would be required was extensive and much appreciated. They said they could do the job on Monday so I hired them on the spot. Chris showed up promptly Monday morning and spent the day doing an extremely meticulous job on the install. He took his time to make sure the end result would be pleasing to my very picky aesthetic standards as well as operating perfectly. The entire system was tested and working perfectly before I paid a dime. Look no further than Jolly Rooter for a very competent and reasonable plumbing company with excellent and friendly customer service! I will use them for all of my plumbing needs going forward and highly recommend you give them a call if you're here looking for a plumber. Thank you Chris! A+

Had Adan from Tanks come out to look at the problem, and while he couldn't help, he called Jolly…read moreRooter while still at my place. Jolly came the next day within the 2 hour window he had provided. They figured out the problem immediately and were able to snake the kitchen drain and clear the blockage. He also realized the cause was a broken metal washer and replaced it with a much more durable one. Overall quick service and would call them again if we have problems in the future.

For anyone concerned about the cost to clean a septic tank, plus, looking for outstanding customer…read moreservice, I highly recommend Hart and Sons Septic. Cameron was extremely knowledgeable and professional. Do yourself a huge favor and contact this company.

Cam, thank you for the wonderful service and help with my septic. You were on time, professional…read moreand friendly. Thank you for coming and emptying our septic tank and the price was right on.