Our home warranty sent a plumber out, who I'll review separately, to diagnose and fix a basement…read morebathroom that stopped drawing. They said it was a mainline issue and we would have to find someone else. Based on Yelp reviews we called the Plumbing Doctor and had an appointment the next day. As it turns out the basement doesn't go to the mainline but goes through an ejector tank & pump up to the mainline. It took Dave about 3 minutes to diagnose the problem as a failed pump. He basically cleared the schedule the next day, had the pump replaced and we're back in business. Communicated through the whole process. Even though dealing with sewage in our basement the job was done spotlessly with a very thorough clean up. Pricing seems very reasonable though we didn't shop around. I'll give this locally owned small business a call every time and just skip my home warranty in the future. Much less headache for a reasonable price.

UPDATE JUNE 27TH:…read more Sir, you know very well that's not all you did, you guys demanded payment without even assessing my sink first. I HIGHLY doubt you do that when you visit your white client's homes. I was also very welcoming and friendly to both of you. If you guys don't want to work with non-white customers, just add a sign to your business that clearly states "WHITES ONLY". ------------------------------------ ORIGINAL REVIEW: I don't even know how to address this, but here it goes: Do you guys demand payment upfront before even assessing the clogs from ALL your clients? When I opened the door, both technicians looked at me up and down and asked first if it was an apartment and told me they couldn't work here, to which I asked "why tho?" And the sir replied "because you have to let property management know, who's gonna pay?" as if thinking we weren't paying? I mean that's exactly why we called you, because WE WANTED TO PAY TO FIX OUR PROBLEM. Then after telling them that we of course were paying (hello?), before even assessing the clog, payment was demanded, and they didn't start until payment was confirmed. The other guy wouldn't even acknowledge me or respond to me when I made him a direct question. I'm not calling it racism, but it very well felt like I was being racially profiled. Yes, they fixed the problem and I'm very thankful for that, but the experience was very awkward. If you guys tell me that's your MO with ALL your clients and you ask for the payment first before even starting, I'll consider editing rating and review.

They were great with communication showing up when they said they would test testing the water…read morebefore and after. Everyone I dealt with was very professional and I now have better water.

We were extremely happy with the service and water softener/filter equipment from Pure Water…read moreSystems in our Truckee vacation home. We initially felt that the price was high but you get what you pay for - the workmanship and professionalism were top notch. We worked with Kurt on a quote and the installer (forgot his name) was very friendly, professional and did excellent work. I only wish Pure Water Systems serviced the Bay Area where we have our primary residence. We couldn't be happier with Pure Water Systems. 100% recommended!

I wasn't aware there was new management (SPARKS office) after the pandemic. We scheduled a water…read morefilter replacement, and I was informed over the phone that the service fee was $140, plus the cost of the filter. Based on our prior experiences, we assumed they had increased the service fee from $99 to $140. Previously, we paid a total of $169 ($99 service fee + $70 for the filter), which included a courtesy system check as part of the $99 service call. Now, they've billed me $430--absolutely shocking and a complete rip-off. To make things worse, the filter costs less than $40 on Amazon. The new management was deceptive and not transparent during the call when we made the appointment. VERY DISAPPOINTED. I will no longer be using this company--scam - stay away from these people! There are other companies can come and help for lower price if you decide to change water filter or you can do it yourself. Will cost only less than $40 or the max $50.

Installed out water softener. Great staff and friendly install. Professional knowledge and…read morehelpful!

Amazing Service!! We were having pressure issues with our well, Immediately they were able to…read moreschedule us for the very next day. They came out during the crazy huge snow storm we got (2/17/2026) which I honestly thought they would reschedule. Despite the weather conditions, Victor and his crew showed up with had such a great attitude. They found the issue immediately and were able to get us back in service. He took the time to clearly explain what was going on with our well, answered all of our questions, and made sure we understood. Again, these boys were out in the weather with such a good attitude, I am very thankful for them! You can tell they value their customers and the importance of water. The tough weather conditions, the amazing knowledge on wells, the total repair time, the professionalism and positive attitude. 100 out of 5 Stars!! Haven't had pressure issues since!

After having a bad experience with another provider I contacted Bruce McKay and had an amazing…read moreexperience. The office staff was professional, polite, and helpful at every step. I can't say enough good things about how this process went. I highly recommend this company.

Dave is a master plumber and a wizard at diagnosing and fixing problems. He is friendly and…read moreprofessional and his rates are reasonable.

Oh, wow. My water bill was off the charts and David came over the day I called and diagnosed the…read moreproblem spot on. The water company came and estimated the cost would be in the thousands. David got right to work and literally dug a ditch and laid a new supply line for me in less than a week with limited inconvenience to me. The price was well below what the water company said it would be. I highly recommend Thiel for any job, whether it is one this big or just a small repair. Could not be happier with his service. I have multiple properties on two coasts so I do know what I'm talking about here. I have never had a nicer or more honest tradesman.

Stay far away from this company. They were incompetent on…read moreso many levels and sent us to collections over their incompetence. Do yourself the favor and listen to the 43 others that gave 1 star review.

I'm not going to suggest there isn't any problems with this company, but they seem to resolve them…read morequickly. I think my frustration is related to the automated message requesting the phone number associated with the account--however it never recognizes it, and it takes quite a while to get past that to a live person.