So happy to have an espresso boutique nearby. This location is pretty busy especially on the weekends. But I've had great service each time I've gone. Staff is helpful. They have what I want in stock. The Nespresso bar is great at sampling the new things before buying a sleeve. Love that I can also drop off my used capsules for recycling! read more

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Great store. I usually go to the one in Tyson's but I was around this area. Staff is super friendly and helpful. Would definitely come back. read more

Nespresso - Coffee & Tea Near Me - Bethesda, Maryland

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This is my go to Nespresso store. That said... I've had a number of great experiences here. Most all of the customer service I have had there is excellent, which is what you'd expect when you're paying bit of a premium for coffee. That said, I haven't been there in quite some time... because it is so expensive lol, and I've been trying to save money. And honestly, it's one of those places like Costco... I can barely get out of there without spending 100 dollars. Especially if they have a promotion going on. Sometimes they have a promotion where you buy a number of sleeves and get a number of sleeves for free. I really do enjoy the format of the Nespresso store in that you can taste some of the coffees before purchase. Me and my friend who I go with have also struck up conversations with some of the workers and they are quite friendly. Man, if they had a Black Friday sale. The biggest problem with Nespresso is that when I have pods I become extraordinarily lazy and just start using pods for all my coffee needs. And I've recently done the math on that... and in this economy lol. That said, I will start asking for Pods for gifts. Cause it is such a treat, and I do enjoy them thoroughly. read more

Terrible! Always crowded and some of the customer service persons should NEVER be allowed to serve customers. Not naming names or calling people out but ... how else do you identify people who lack back customer service skills?!? Not trying to offend or somehow appear inappropriate, but the one female associate who, with all due respect and courtesy, can only be described as the sole African American employee on the premises - and with all due regard and respect - is simply the RUDEST and NASTIEST person. She should NOT be allowed to service customers. And before someone inappropriately flames me for posting this, one of our parties is also in the minority - and she was similarly treated inappropriately. Seriously, common folks -- this person has a major-league 'tude. Nasty, rude, arrogant - either get rid of her, or put her in a non-customer facing role. A true jerk. Nasty. Inappropriate. I will order online before I come back to your store. read more

Went in to restock on my pods and was greeted by Sarah. She offered me some free tasting of new pods after she checked me out and helped me get my pods. read more

Nespresso - Coffee & Tea Near Me - Bethesda, Maryland

Bought a Nespresso machine for my in laws and they absolutely love it. Service was great and they let you sample coffee in the store which is awesome! Go get you one if you're a coffee lover! read more

Nespresso - Coffee options we had when buying the sleeves - Coffee & Tea Near Me - Bethesda, Maryland

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Haili was our salesperson. Excellent customer service skills, extremely knowledgeable about Nespresso products from coffee to machines to accessories. We always have great service at this store. Our last visit was exceptional. read more

Greg did a great job explaining all things coffee. I love the little nespresso store at NorthPark Mall in Dallas! Great staff.

No no no. They are a scam. If you try to return something. They will tell you policy is to wait 30days. Then after 30 days they will tell you they had a "system issue" where they cant issue you a refund and that it will take another 30days. While on hold waiting for an answer from customer service they didnt realize they put me on hold and i was listening to them have a conversation about finding ways not to refund me for my payment type not being eligible and as soon as i said i can hear you, i paid by credit card they hung up on me. Total scam read more

Love Nespresso! I always ordered it online, but I was in the mall so I decided to go in and get some in person. They were so unwelcoming and made you feel like you weren't supposed to be there. I thought I was next in line and the lady didn't even look at me, I walk up and greet HER, and she says "you're not next" and calls someone else over. I was next. The lady she called over came in after me. Whatever. read more

Everything is super clean and organized. Everyone is VERY friendly. I think $1 cup of homemade coffee is insane. It works out to $80 a POUND. I rely on my French press and save this mostly for company. read more

I may not be George Clooney, but a good cup of coffee is important to me and I wanted to see what all the buzz was about. First, I have to confess that two out of my three children have a Nespresso machine and they like it. I went in to look at the different models and compare choices. The store is sleek and very modern. There is a wall of machines on one side and a tasting area on the other side. I spoke with a very nice salesperson about the features on the machine and how to work it. It is not cheap at $250 dollars,but they are on sale now. My favorite feature is the froth machine. You put milk, cream, or flavored creamer and this machine whips it into a delicious foam, that makes any coffee taste awesome! Every time, I am at my daughters, I ask her to make me a cup. The salespeople were very nice. The store is beautiful. I haven't taken the plunge yet, but something tells me that I may be back to purchase a Nespresso coffee machine. Especially, while the machine is on sale. :) read more

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Went 2 weeks ago on a Sunday afternoon. I normally purchase online but stopped past since I was in the area. I was greeted immediately by Yanni behind the register. He was extremely nice and welcoming. Sebastian was also welcoming and provided great conversation while he brewed me a sample of the Voltesso. read more

This Nespresso is located inside the mall very close to the Apple store. I typically go in the entrance by California pizza kitchen. That entrance is super convenience to the store itself. The staff here are very helpful here and always give recommendations based on what I typically buy or what I've bought in the past. During pre-covid times you are offered a tasting of whatever coffee you would like to try. These tastings have been helpful to make a decision in the past. I now rely on the staff to give recommendations. They have introduced me to a few options that I end up loving. read more

This is my go to Nespresso Store. I absolutely love the new store and the new concept. You can have a cup of coffee and sit down and you do not feel pressured. It is a personalized experience. Service is great. Erika gave me great service. read more

I'm a fan of this Nespresso Boutique located on the second floor of Westfield Montgomery Mall (directly across from Lush). I've been a few times now and service has always been good. Staff are friendly, knowledgeable, and don't hover over you while you browse the store. They have a good selection of Nespresso machines, capsules (VertuoLine and OriginalLine), and accessories (cups, milk frothers) to choose from. Not familiar with how the machines work, the staff will be more than happy to provide you with a demonstration. Their complimentary coffee bar is a nice touch. Great way to try out one of their flavors (even the limited edition ones) before purchasing a whole sleeve (10 capsules/sleeve). They even have milk and sugar for those who don't drink it black. Not sure which one to try? Tell an associate what you like and they will be more than happy to help you decide. Grab a cup and sip while you browse! Before you leave don't forget to pick up a recycling bag for your capsules, which are composted into soil or used to make new capsules. Once you fill it up, you can drop it back off at a Nespresso Boutique or your nearest Williams-Sonoma, Sur La Table, UPS location/box. read more

Nespresso - Coffee & Tea Near Me - Bethesda, Maryland

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Great customer service. The store is always clean and decorated. I come here for pods that may be sold out online or through their app. On both occasions customers were rude to staff and staff continued to be courteous and willing to help in anyways they could. One couple seriously tried every flavor and walked out the door with out a purchase. This was after being rude to a staff member. People are cray cray during the holidays!!! read more

Nespresso - I'm Basic AF - Coffee & Tea Near Me - Bethesda, Maryland

Store was busy on a Monday holiday evening, the line didn't seem to move for about 20 mins. I walked over to the tasting bar to ask the employee who wasn't doing anything a question. She didn't acknowledge me or greet me in any way. An older man came up and started chatting with her as she continued to ignore me when I'm standing right in front of her. I said excuse me and asked her if a specific pod was in stock and she said "NO we sold out" then continued to chat with the guy. I probably won't be back at this store even though it's the only one in my area- I'd rather shop online than deal with such awful customer service. read more

They offer a huge selection of coffees and products for your coffee connoisseur. I always order the dark roast in the original style pods. They have a very excellent selection of machines and will provide any type of assistance you need. If you would like to try a coffee they will also provide you with a serving of whatever you choose. read more

Bleck! The coffee tastes like Starbucks. So cool? If you are into that? I'm not into that. Because it's garbage. I guess I have to give them at least 2 stars for handing out free samples of coffee for every free-loading Marylander that shows up. Seriously bad coffee though. And the ecological implications of the disposable coffee pods is just beneath a progressive state like the MD. read more

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Awesome customer service at this location . Andrew was super polite. Helped us pick out the perfect coffee and even gave us amazing steps on how to make a great drink with it. Thank you Andrew! read more

Read to the end for an overly long story of how I became a Nespresso junkie. Nespresso is the very best single serve coffee system available today. I know this because I've gone through almost every other system out there on my way to Nespresso. The variety of coffees might not be as extensive as a certain better known brand, but the quality is simply amazing. Add the company's commitment to recycling the used capsules and you end up with a dedicated customer base. Nespresso coffee is difficult to find in the wild. The machines can be found at a variety of stores and online venues, but the coffee is only sold online or in their Nespresso Boutiques. Thankfully, the company is expanding the number of boutiques, and it will soon be easier for people to try the different types of coffee available. The Nespresso Boutique is staffed with helpful people, all of whom are hoping that they can find you the best coffee fit. A visit to the shop includes a tasting of any of their available coffees, including the small batch special editions. This isn't a cafe, so don't expect fancy versions of their excellent brew, but do expect advice on flavors you might enjoy and on new products that should arrive soon. I can't tell you how happy I am that this Boutique finally opened in the Montgomery Mall. Until now I'd had to go to Tyson's Corner or the tiny spot in Friendship Heights in order to try new blends. Now I can zip over with ease. The customer service is still impeccable and the store is a perfect fit in this upscale mall. I predict many more happy customers will soon join the Nespresso club. How I accidentally discovered a new coffee routine. While on vacation last year, I stayed in a home that had a Nespresso machine. My coffee loving family enjoyed a few fine cups and then realized the need to replenish the supplies. Off to the Nespresso Boutique we went, where we were treated to our choice of the delicious roasts available. My mother fell in love, and asked about the costs involved. I checked the availability online and at home, and we went on with our travels. Two days later, while walking through a public park, I received notice that my Nespresso machine had shipped. I turned to my darling husband, assuming that he'd placed the order. Nope. My mother? No. It dawned on me that I'd gone to sleep with my phone while researching the various designs. I'd ordered the machine at some point in the night. Luckily, asleep me is good at finding a bargain, so we decided to keep the machine and call it a souvenir of a delightful get away. Now I have an entire counter dedicated to my Nespresso habit. Please consider this your warning and your invitation to join us! read more

Nespresso - Coffee & Tea Near Me - Bethesda, Maryland

Whenever I see Nespresso store I must walk in. It's just like it's like caff one calling my name and asking me to step in. I am big time into coffee, but can't say I am very knowledgeable about different types of coffee. Store is beautiful. Most Nespresso stores are. Staff are friendly and will try to help. One thing I would improve: even if someone is not not the knowledgeable about the coffee, give hi, your full attention, you might just make hi, more knowledgable. read more

Best service I have gotten. The folks hers are nice, just everything here is just the places to any of you guys. I highly recommend to come here. read more

Yesterday evening 1/21, my wife and I walked into the Nespresso store about half an hour before closing. I'm interested in purchasing a Nespresso, so she encouraged me to stop by the store to keep learning more. The store had no customers and although we entered with enthusiasm and curiosity, we left the store underwhelmed. Neither of the two employees working behind the register of the store greeted us or acknowledged us. It wasn't until we went up to them and I asked a question regarding the Nespresso pods. The employee reluctantly engaged with us and it felt like we were digging for information and bit of a nuisance to him. I get that the store was close to closing, but what's the point of working in retail/sales and not really wanting to engage customers interested in your products? We'll probably check out another retail location with better customer service if we decide to purchase a machine. read more

Went in to buy my first sleeve and Emily was my helper. She was bright and very knowledgeable on the product and helping me decide on the best pods for my taste. Her customer service skills were second to none. Thank you Emily and thank you Nespresso read more

Service is nice at this location in Montgomery Mall. Each time that I have been the staff is open to allow you to sample (pre-Covid) at least. Store is very well maintained and clean. The coffees are ok but perhaps I'm not enough of a coffee fanatic to understand the different notes/options. Nevertheless, I highly recommend a trip to this store just to explore what the brand has to offer. read more

Make sure you check your receipt. The pod sleeves cost different prices and they rung up the most expensive one I was getting only 1 of 3 times. I knew the price was wrong because I had the exact same order in my Nespresso app basket and it was $8 less in the app. They did refund me the $8 but I'm going to have to be vigilant from now on. read more

Nespresso - Quickest way in and out. Enter through Nordstrom onto 2nd floor. Nespresso will be on left before the junction. - Coffee & Tea Near Me - Bethesda, Maryland

I receently bought a nespresso machine, and needless to say, I'm in love. But I had the PLEASURE of going into the Nespresso store and being helped by Emily. Emily was such a delight and she's so kind and so helpful. When I told her I was having issues with my machine, she helped the best she could, and was fun to chitchat with! Loved my first time being in Nespresso! read more

Although I love my nespresso machine the employees and customer service sucks. They are super snobby. I came in asking them to help me descale my machine because the video was a little complicated. But the employee made up every excuse in the book to not help me. From now on I will go to amazon but never to this location again. read more

No bad boutique. It can be much better in compare to boutique in Bloomingdale. Only 2 stars because I was disappointed with closing at 6 PM on Sunday. Most of the stores in this mall open until 8 PM. read more

So glad this store is finally here in Montgomery Mall after the long wait! Since they opened, I've visited twice and had amazing experiences :) The staff is great and engaging and knows their stuff really well (even though they've only been open a few weeks). So many great coffees to try and such a friendly environment, I could stay here all day! :) read more

This is a busy store but the service is helpful and friendly. You can try some of the pods but others they will not let you try before you buy. That's not a policy I understand given the high price of the product. read more

That is an awesome place with modern decoration that you will be absorbed lots of positive energy of this amazing ambience upon you step in. I have been served perfectly with KATRINA, she helped me out to select best device fit with my expectation, she is copacetic! read more

Horrible customer service for return regret Buying their machine virtuoline nothing special outrageously priced unaffordable! They are rude as well! read more

I have been to this store twice since getting my Nespresso machine as a present. The employees are super knowledgeable and assisted me with my never ending questions. I was greeted warmly and to my surprise I was informed that I could try samples of the Nespresso even though I had to drink outside of the store due to COVID-19 precautions. On my second visit I had a complex problem about getting my welcome gift through an online order. The staff bent over backwards to fix the error and wound up allowing me to use two coupon codes in one visit! I offered to give one back, but they told me that it was OK. The people who work here have great customer service; I just wish the store was closer to my home which is 30 miles away. read more

This review is not about the quality of products (which I'm a fan of) but of the staff working in the store. Basically, they're great and professional which is not always something we see in retailing. If you want an example of not so good walk around the mall and see how the service is at Macy's. The staff is knowledgeable about their products both the coffees, the machines and everything in-between. Because of cost, this is basically a luxury or splurge kind of product. After all, if cost was the basic consideration, one wouldn't shop here given that the coffee is about a dollar a serving. That's less expensive than getting coffee at Starbucks, however. They're good at answering questions, making recommendations. There can be a short line outside the door during peak times as the pandemic limits capacity. The online ordering is a good option too with quick shipment times. They are generous with samples one can taste as well. read more

Yessica is so knowledgeable when it comes to coffee! She explained to me the intensity and the flavors from all the Vertuo pods, and let me try the Bianco Leggero and the Colombia limited edition coffees. She was really polite and helped me choose a coffee I would like based on what I had tried so far. Will be back! read more

After talking to a few people, I finally got myself into the Nespresso store to see what all the hype was about. I walked in and it was a little overwhelming but I was greeted a few minutes after by sales associates. She was great and answered all of my questions and helped me pick out the right machine for me. Also it's great that they have a full espresso/coffee bar so that you can try all the different types of shelves that they have. I could have bought the machine online, but I'm glad I went to the store since they set up my Club membership online. I hear that their customer service is great, but I haven't had to use them yet. If you haven't tired a cup of Nespresso's brand of coffee or espresso, you have to drop by and give it a shot, the quality top notch! Also sometimes they have limited edition shelves so call to see if any are coming in and grab it quick! read more

After my horrible experience at the Chevy Chase location, I was hesitant to give Nespresso another chance. However, I'm glad I did because my experience at this location was excellent. Andrew was very kind, professional, and accommodating! Great customer service, overall. I will definitely be returning here. read more