I gave 1 star because of the 2 Filipino associates who are friendly, other than that, if only theres negative rating i would definitely choose it..im referring to the Chinese Lady in the reception. She's pushy and mean! read more

If I could give this place 0 stars I WOULD. I went in to Neovision Optometry to get new prescriptions for my eyeglasses and for contacts. The optometrist Dr. Yu was very pushy and never once asked if I had a preference on which contact brands I was interested in. All the other optometrists I have seen always took time to ask me if there was a certain brand I wanted. Dr.Yu never bothered to ask let alone explain to me which brands she recommended. She just handed me a pair of contacts and told me to try them. After a while of trying them I didn't feel they were the right contacts for me. When I first got my prescription for both glasses and contacts, i couldn't really see out of my left eye. Even after not being able to pass the eye exam with the contacts in, the doctor said that it was fine. So I trusted her and went along with it. After my second appointment I failed the eye exam again and the doctor said she needed to change my prescription in my left eye because it was wrong. My family friend was there with me and he couldn't believe how rude Dr. Yu was. After I asked Dr. Yu if I could try Acuvue Oasis instead of the brand she recommended she said "Why because you're too cheap to buy better quality ones?" I was so offended. I am a college student working part time and I have a budget of how much I can afford. The brand she recommended me was FAR more expensive. I felt very pressured so I said fine and was about to buy them until my family friend tried explaining to Dr. Yu why I preferred Acuvue. When I picked up my prescription, not only was my name written wrong but the expiration date on the prescription have been written wrong. I went to two different places to order my contacts but no one would accept them. I went back kindly asking if they could rewrite my prescription. The doctor came out raising her voice saying "I DIDN'T MAKE A MISTAKE THAT WAS YOUR FAULT. YOU WERE TOO CHEAP TO BUY THE CONTACTS THATS WHY YOU CHANGED TO ACUVUE." I couldn't believe that an actual PROFESSIONAL OPTOMETRIST would even act that way not only to me, but in front of all of her other patients in the lobby. I became frustrated so I calmly confronted her about the incident where she had changed the prescription for my left eye because it was wrong. Dr. Yu replied yelling "I DIDNT MAKE A MISTAKE, YOU ARE THE ONE WHO MADE THAT MISTAKE." First of all, SHE IS THE DOCTOR NOT ME. I am NOT the one who checked my eyes and I am definitely not the one who wrote the prescription. GET IT TOGETHER. I do appreciate the doctor for ordering the Acuvue trial pair contacts for me but the service was ridiculous. I would definitely NOT EVER recommend going to Neovision Optometry. The young receptionist girls were only the really nice ones there. But if you like to get yelled at for no reason go and schedule an appointment with her. Seriously who acts that way in front of patients? read more

Terrific service here. For a small place, they have a great selection of frames too. The sales girl spent a half hour with my wife and I trying on different frames, and was genuinely interested in finding frames that fit my face and were comfortable and was not pushing expensive frames (in fact, she pushed back on some that were trendy but inappropriate for my face). My glasses were ordered on a friday evening and were available for pickup the following friday morning. I'm very picky and hadn't changed glasses for 5 years, so I had a hard time adjusting to the new frames. . . I came in for adjustments a total of 3 times in the week after i picked them up, and each time they were as friendly, helpful and concerned for my comfort as the first time, and told me I could come in as often as i needed to until they felt right. I'm not sure the name of the girl who helped us, but i think it was Kelly or Carry. I didn't get an eye exam here (because i had just had one recently), but I plan to next time. highly recommended! read more

Dr. Yu takes great care of my vision treatment through Ortho-K / CRT. This is my third year with her, and she continues to be the only eye doctor I trust in the area. Her staff is friendly, and the office is welcoming. I never have trouble reaching the office or scheduling with Dr. Yu. read more

I've been a happy customer with Neovision Dr. Jean Yu for almost 10 years. I appreciate how easy it is to work with this business. Eye exams are quick and easy to schedule. They have a nice selection of frames and contact lenses to choose from. The location is convenient with plenty of parking. read more

Excellent service from all the staff. Took my family and they took care of us all. Dr. Jean Yu and her staff are all great people. On my exam the doctor noticed my previous prescription strength was too strong and corrected it. I was wondering why at times I had a hard time focusing. With the corrected prescription my eye sight has improved. Next was my wife and child. My wife for months had a problem with floaters. And when the staff knew what it was and reassured my wife it would go away and what needs to be done, it was confirmed by Dr. Jean Yu also. She was also great with my 4 year old son. Both just needed reading glasses. I wish I could say the same for my vision. We found a great Dr. and staff. We will continue to come here for all our eye care concerns. Highly recommended. read more

Terrific experience. Dr Yu is fantastic, thorough, and professional. She worked to make sure that not only was my distance vision correct but also made a small adjustment to ensure I could see up close. For a nearsighted computer programmer that is heaven. I used to avoid wearing contacts at work - but now I can see perfectly. Can't recommend Neovision highly enough!! read more

when i went to this place and had them check my eyes.. i asked them how long would it take for me to receive my eye glasses, the optometrist told me it would take 2 weeks... so my insurance went thru and paid for my copay... it's been 1 month i haven't heard anything from them, so i decided to give them a call. the guy told me that they loss my lenses, so it would prolly take another 1 week or so... i waited another week and i completely forgot bout it.. my wife asked me if i recieve my eye glasses, then i told her i'm goin to give them call today. i called them today to follow up with my eye glasses, the optometrist told me that my insurance sucks and loss my lenses.. i was talking to her and she hang up the phone.. it was fuckin unprofessional..i was like wtf... i went to the store and i saw a sticker on their door united health care... optometrist told me that united health care sucks!!! which is thats my insurance... i would never ever recommend this place to anybody!!! so unprofessional!!! its been 2 months and i didnt get my eye glasses and i just refounded my money back... read more

My mother recently moved this area and she needed a new optometrist desperately. She needed the exam and new glasses. I highly recommend Neovision. their staff was professional and curtious and actually really nice. They have a great selection of glasses/frames also. I highly recommend. Take a little while to actually receive the glasses though. My mom is still waiting for her's to come in and it's been two weeks. read more

I came to her for eye pain and after an exam, she said she attributed it to my glasses being wrong even though I don't really wear glasses all that much. She then prescribed me an antibiotic and when I got to the pharmacist, they could not find her in the system. She always has room in her schedule, but I wouldn't go see her again. read more

Seems very old and dirty. I felt as if everything was being rushed. They didn't take the time to listen. This was not good quality care. Worst part was they wanted to cancel my appointment the day of, like who does that?!?! read more

The office is beautiful and the staff are ultra friendly. Both Drs Khan ( no relation) we're professional and kind. I'll be going there again read more

They provide good service when it comes to the materials. But there's this asian lady and she is soooo MEAN. I like the other lady(she looks mexican) she was really nice and helpful with putting my contact lenses at first. But if you go here you should ask for her assistance not the asian lady one. read more

I returned after a year and very happy with front desk and Dr. I got what I wish to have for a new pair. Highly recommended office. Hung Nguyen & family read more

This is a very nice office. The staff is very knowledgeable and helpful, especially in explaining benefits that can otherwise be confusing. Dr. Yu was also very kind and knowledgeable. Overall the first visit was a great experience. read more

Been going here for a few years now to get annual check ups and refills on my CRT hard contact lenses. The process always goes smoothly and I'm in and out the door within an hour, which is nice because these kinds of appointments can get unpredictably long. When I schedule an appointment here, the optometrist is almost always on time, and does my check up in a timely and efficient manner. read more

Very sweet customer service, and Dr. Yu is nice too. I got contact lenses recently, and highly recommended to everyone!

I will not come here again. I've been here a few times since it's very close to my house. Last time I went for an eye exam, I felt like it was very outdated equipment being used and the staff was very unprofessional. read more

Dr Yu is super nice and professional as well as her staffs. My wife and I both were checked up and order complete glasses. Glasses were done in a week and well fit. Highly recommended read more

This happened a while back, not sure if its still the same... I was Dr. Yu's first patient of the day, at 10am. Her receptionists were nice and accommodating. However, I waited until 11am, still no doctor, no call, no nothing. Her receptionist apologized and said that this was "normal", and it happens "from time to time". That was the last time I went to her... read more

I don't usually write reviews, but I wanted to give a shout-out to the staff here. Came in with my daughter, without an appointment, 15 minutes before closing, on a Saturday. The staff was incredibly accommodating with reasonable prices -- less than Target, less than Costco. They did an eye exam. My daughter picked out frames. And then they ground the lenses while we briefly waited. All for $185! Everyone was very helpful and personable. read more

Phenomenal service! George at the front desk is very welcoming and is a great first impression, once you get in the Doctor she is very sweet and makes you feel at home. She is very understanding and the prices are insanse!! So cheap with or without insurance for such A+ service! 7+years coming here now! read more

I've been coming to this dental office for almost a decade, and have never left unsatisfied. Kerry at the front desk is very helpful and knowledgable, and puts in the time and effort to make sure you maximize your insurance's coverage. Dr. Yu, is also great. She is patient, well experienced, and will address your needs immediately. She worked with me to find the best contact lens brand for me and was always available for questions. Overall a great office! read more

I've been with Dr. Yu for 2 years now. The staff was friendly, and Dr. Yu is efficient. I never have to wait long.

I walk in was greeted given my new patient paperwork. Yesterday when I called to make the appt I was told that my ins would cover the exam and a selected few lenses but I would be able to upgrade for a small cost. Then another front office girl comes yells from over the desk telling me while I'm filling out papers "you know your insurance doesn't cover frames or lenses only an exam" so then I tell her that when I called to make the appt I was told other wise because I always want to make sure of what my out of pocket costs are. So they must have spoken amongst themselves and realized that I was covered. Nothing else said afterwards. So the gentleman brings me back takes down the info he needs for the doctor I have no complaints about him he was very nice. Go back to the lobby wait 15-20 minutes for the doctor while I'm waiting she walks her previous patient out yelling at her workers stating "who confirmed his appt whoever confirmed his appt didn't tell him to bring his previous rx this was a complete waste of my time and their time now they have to come back and do the exam all over again!" I understand that this could frustrate a doctor but it is VERY unprofessional of the doctor to criticize their workers in the main lobby in front of patients. Once she was done criticizing her workers she looks at me sitting on the couch. Says "are you ready lets go" no proper introduction of who she was so honestly I didn't even know her name. We go into the exam room she takes me previous glasses looks at my rx then asks how old they were. They're about 1.5 years old then she continues to ask "so why are you here what do you want me to do for you?!" Why else would I be at an appointment?! I tell her I wanted to see if any things changed. She continues with the exam in the middle of everything she then begins to say oh wow your RX has changed a lot! No duh! This is why I came in the first place! She walks me out to what frames my insurance covers and there was maybe about 20-30 frames or I had an option of upgrading a wall of frames for 25$ I don't find anything so I start browsing other walls. Then the same lady who tells me my insurance doesn't cover frames comes and says "you can't pick those frames because your insurance doesn't cover them. If you were to pick those we send your frames to the prison and that's where the lenses are made if you choose to pay out of pocket for them and they get stolen we're not responsible for that." At this point I had enough with all this. I ask for my prescription and leave. But before I leave I tell them I'm in the process of getting vision through my work all of the sudden attitudes change as I know the insurance I would be getting is a very popular insurance that does tend to pay out a lot. Also need to mention that it is mid June and it was about 80+ degrees no other ventilation in the office other than the front door open. I'm sitting here waiting sweating then using all the equipment thinking about how all these other people's sweaty faces have touched the same equipment. At least it some fans in the office! I can wait til this new insurance is effective and go to a higher end office with better customer service and doctors. Definitely will NOT be coming back to this unprofessional place! read more

Please don't come to this place. I really had bad experiences here. I have changed to another doctor. I will never recommend this office to anyone. 1) Same as previous review, they forgot to order my contact lens at beginning. Finally when they called me to pick up, I found out the lens for left eye were wrong. 2) Glass frame is very expensive. Their price is about twice of online price. The quality is bad. My daughter's first glass frame was broken in 8 months. After we purchased another one, it was broken again within one year. read more

Wonderful experience! I not only got my eye problem solved, but also gained the knowledge of eyes. I'm Dr. Yu's patient for years. I just do an annual check every year. However, Since beginning of this year, my vision is getting worse: I couldn't see both far and near clearly. During the eye exam, Dr. Yu was very patient to listen to my complain and very professionally checked my eyes. OMG, I got both nearsightedness and presbyopia! Because I never had glasses before, she educated me-- explained the cause and how to protect my eyes in the future, etc. The office girls were also very patient and nice to help me to pick up the frame. I appreciated that very much! In one week, i got my glasses. Wearing till now, no issues. So I'm happy! read more

I had been going to an optometrist in Rancho Bernardo until it changed the owner and my optometrist left. The new optometrist couldn't get the prescription eyeglass right after 3 attempts. A friend of mine recommended Dr. Yu. I have been going to Dr. Yu's Neovision since then and have never been disappointed. Dr. Yu is patient, and knowledgeable. She does things right with just one attempt. Her staff is friendly and helpful. read more

I have been going here for 4 years, ever since I moved into miramesa. They have always professionally helped me, whether I needed contacts or glasses they always get the job done. There rate for contacts examination is really cheap compared to others. I would recommend this place. read more

Went for an Exam and to get new glasses they were friendly checked me in and everything after the Exam i asked her if they had military discount and she didn't want to give it to me because she had mentioned that she was going to give me a discount on the frame so she didn't want to apply the military discount, I accepted and went along to picking the ones i wanted. My order was supposed to be done 3 days after and still no contact , they didn't call to tell me there will be a delay or nothing. Meanwhile my eyes are really bad and i need these glasses asap. I went to the store and the Asian receptionist girl asked me if i needed anything and i Said Yes, that i needed to know if my glasses were ready maybe they forgot to call me. I waited for almost 30 MIN for them to tell me Yes they are ready or No and the reason that is ridiculous!!! I had to ask the girl again if my glasses were ready for pick up and she even said to me that she forgot! Turns out that they weren't even made so they said another week. im so frustrated, my eyes hurt i need my glasses i didn't pay $250+ to not even get a notice that they weren't going to be ready. I also looked online for the frame that i chose and the frame is $90 online and in store she sells for $150 and she claims she gave me a discount. no thank you. Never go to this place so unprofessional and bad receptionist!! read more

I will never visit this optometry office again. The receptionist is incredibly rude, pushy, and is always attempting to squeeze a dollar out of you. The doctor herself lacks any and all customer service skills. During my exam with her she would jab my head around and hand me instruments and shout. She is just ridiculous. You are a doctor who has to deal with people all day...how can you lack people skills? She also tried to give me ridiculously high prescription when all I really need are reading glasses. This woman really makes you wonder how on Earth she made it through medical school. Also, I appreciate living in a diverse city with people from all around the world. However, it is rude when the staff here will talk about a patient(WHILE YOU'RE STANDING RIGHT NEXT TO THEM)in their native language. This place is just horrible. They have this attitude like their doing you a favor or something. There are so many other optometry offices in Mira Mesa that are far superior to this. read more

Staff was very friendly and informative. Nice location. The optometrist made me feel uncomfortable and unwanted. She rushed throughout the eye exam and I felt a lot of pressure as she was trying to upsell me the frames they had in their store. As someone who's too nice at times, I just gave a chance for her to show me what they had. Not much of a variety of glasses. She asked one of her staff to assist me and he was very kind to listen to me as I told him I was only here for an eye exam. Probably wouldn't come back. read more

Stay clear of this place. First off they are extremely unprofessional, they don't know what they're doing, they can't even look up your insurance, They are careless about their job and don't take it seriously. They're timeliness is horrible. By far the worst optometrist service I have ever had. Will never go back there again. PS if I could I'd rate them a 0. read more

Do not come here. The receptionist(asian lady) was super rude. The optometrist was terrible. She was not thorough. Gave me some contacts and sent me off. Came back and waited a long time while I could hear her in her office carrying on on the phone. She seemed pre occupied and very rude as well. The spanish lady wasnt there but she is very nice. As you can see there are a lot of bad reviews. I wish I would have checked here first. I know 2 people who are currently coming here but will now change also. read more

Had terrible experience. All the doctor cares is how much money she can make out of you, You are dealing with people who is from Shanghai. If you are from China you know what I mean. Stay away from this place! read more

Doc took all of five mitutes to do a transistion presciption. Got the glasses back and they were completly wrong. She told me I have to wear them for two weeks before coming back in. Since they were the wrong prescription they never worked, I could not see, read or even use them. They gave me headaches. Two weeks later and now she is tellling me that I have to live with them. NOT GOOD! Do not use this place for your eyes! EVER! read more

Dr. Yu is very nice, and is very patient and helpful. I got a pair of glasses here a few years ago and have always been coming back.

Went for an exam and new glasses. Quick and easy. i got my new pair of glasses while I waited. I did not have to wait very long either. It could not have been any easier. Thanks. read more

Blows chunks. The doctor was moderately ok but staff were a**holes. She (staff) was aggressively pushing all kinds of extras on top of my prescription. Glasses took a long time to arrive, much longer than I've experienced in past 14 years getting glasses every year or two. WORST: when I picked up glasses they were SCRATCHED and staff didn't even notice. At just last minute as I was putting glasses into case they noticed and took back to fix. When I went back to pick up re-worked glasses staff was rude and unapologetic. Will not ever do business there. read more

We've been with Neovision for many years and greatly pleased by Dr. Yu's service. I noticed some low scores last year are due to her staff's performance. I was there last weekend and found the receptionist has been replaced. I guess this might be to action of the turnback. And just like before, I still have good experience with this clinic. read more