nice guy. got the door open with no damage in a lockout situation. transparent, itemized pricing.

Mike was on time and his services were reasonably priced. Our lock problem was "twilight zone" in that it wasn't easy to diagnose but Mike was able to fix it! read more

Great service at a reasonable price. I had used their service several years ago and was delighted to find out he was still around. I had a problem gate lock that Ken was able to diagnose and repair in just a few minutes when I had wasted two hours the day before trying to fix myself. Memo to self: Next time let the professional take care of it! read more

Living on the Coast causes MUCH Rust to Homes here. Our front Wrought Iron Gate was "frozen" Closed this AM ......... years of salty Ocean Air was not kind to it. I called Ken (Nelson), he was here within 30 minutes, got the old Dead Bolt drilled-out and replaced and it works like new again!! I HIGHLY recommend Ken ..... his Prices are more than reasonable, too. Thanks, Ken!!!!! read more

Will start out with the good before moving on to the disappointing. I called Nelson when I locked myself out of my town house. Told him my landlord was on his way back with his family but was about an hour away, asked if he could be there sooner and he said he could be at my place within 5 min. Asked what the quote would be and he said "I won't know that until I see the lock." Once he said that, I knew it would probably be expensive but I needed the place unlocked. Nelson did get their within 5 min with a van full of equipment. Now the downside: He walks up to my door and right away says, "I can't open that lock" says he would need a special key and he doesn't have it. Gave me the option to drill my lock out but wouldn't have the equipment to patch it up, told him i'd pass on that and just wait for my landlord. I thanked him and he then told me that I would still be charged a trip of $30! Mind you, he lived 5 min away from me and didn't even touch the door! Then asked me if I had cash on me to pay him? Told him no, since my money was inside my home. The real icing on the cake was when he gave me his business car and told me to call him if I ever needed to be unlocked from my car. I then proceeded to ask him again why he couldn't unlocked my town house and he said, " that kind of lock requires a special tool that cost about $400 and I don't find it necessary to invest in something like that." This is 2021, these locks are only gonna get more high tech! Safe to say I told him I wouldn't be using him if I were to ever get locked out of my vehicle. read more

Fast service and was able to get all my locks changed same day. Price seemed reasonable considering I needed to purchase a few new locks to allow for one key entry across all locks. read more

Housesitting for a relative this weekend and as I was packing the car, the door broke. It was unlocked but wouldn't open, very complicated. Nelson answered right away on a Sunday, came to us in 20 minutes and did his magic in 30 minutes with minimal damage to what he said was a tough job. He was so sweet and informative and gave us a super super reasonable price, made sure to tip him well for coming on a Sunday when all other lock shops in Pacifica were closed. 10/10 service. read more

Nelson saved my life one weekend when I was surfing in Half Moon Bay and got locked out of my car. I'm really happy he was working on a Saturday. He was a bit of a grouch, but he's a locksmith pro. Thank you again Nelson. read more

Mr.Nelson was quick to respond knows what he's doing and fair with pricing. Highly recommend using him for any locksmith needs! Thank you Mr.Nelson! read more

I needed an internal part of one of my sliding doors fixed, and he was able to do so without replacing the lock. I also needed a locking mechanism fixed for my upstairs door and he was able to do that very quickly. read more

Had Ken Nelson out to repair the front door lock. He responds promptly to calls, including checking if immediate service is needed if a property can't be safety secured until he arrives. In this instance, was okay to set up a next day appointment. He arrived on time and completed the work very effectively -- including adjustments to the door overall that were greatly appreciated. (We use Nelson's Lock & Key at my place of work too -- a vintage 1950's building that has many doors/locks, but never one that Ken Nelson couldn't address/rebuild/make operational.) Highly recommend. read more

Local locksmith who knows his stuff. Responsive and reasonably priced. Rekeyed our ignition when husband misplaced keys and all works well.

Got locked out of the house, and couldn't remember where we put the spare key. Called Ken - he arrived in 10 minutes and had the door open in no time. Very fair rates, too! Highly recommended (also recommended - make a note on your phone with a clue as to where you hid your spare key!) read more

Wanted to change our locks and Ken had to change more locks than we originally mentioned. He even ended up having to switch out a door knob and install a deadbolt. He made sure that all the doors closed correctly and sadly most of them didn't before he fixed them. Would call him again if I needed a locksmith. read more

I simply cannot say enough positive things about the experience I had with Ken Nelson with Nelson's Lock and Key! Mr. Nelson was very prompt, efficient and professional. He was able to come out within a few hours of my initial telephone call and repaired a lock on my sliding glass door which had broken and was no longer working. Mr. Nelson had supplies with him to make the repair and was fair and reasonable with his pricing. I highly recommend Nelson's Lock & Key! read more

Had with a lockout in Miramar. Met at the time prearranged. He made a spare key for us, so we don't do this again. All good! Thank you Ken.

I found him on Yelp back in late April to replace a lock on our rental property. He responded quickly to the call on short notice. When we were finished fixing up the property, we decided to have all the outside doors rekeyed so they would only require one key instead three. Once again we called Nelson's Lock & Key. Since we do not live in the area, we scheduled an appointment. He showed up on time and quickly completed the work. We will definitely use him again when there is a need. read more

The locksmith wasn't able to unlock our car from the outside. He pried the passenger door slightly open and tried to press the unlock button with that long stick they use. He couldn't get it and left. When the next company finally came, the locksmith used the same technique but pulled the inside door handle....why didn't the first guy do that?? 2 stars because he was nice. read more

Came out next day, fixed lock. Tons of knowledge and free advice about our long teen door hardware strategy. Thank again.

Just bought a house and needed the whole place re-keyed. Ken came out today and did the job super fast and even threw in some extra work to make sure the locks worked smoothly free of charge. His prices are very competitive and his service is great. Will definitely use his services again. read more

I highly recommend Nelson's Lock & Key. Ken arrived in less than 10 minutes from the time I called him. He fixed four doors in less than an hour. His pricing is fair. Overall, I'd say he's knowledgeable, efficient and on-time. read more

You need to verify information he should have before you schedule an appointment or meet. I told him my vehicle and situation only to show up and have him tell me he can't do anything for me. read more

Nelson was awesome. Reasonable price. Met with him in pacifica. Copied my key where home depot and others wouldnt. Good locksmith nelson! read more

Do NOT use him. I've never had an experience like this. I called him on Monday and scheduled him to come out and replace a door handset and install a keypad lock. Appt was on Thursday. He called Thursday morning and scheduled a window from 10-12. We are having our front doors painted tomorrow so the deadline was hard fixed. He came out within that window but wrote down the WRONG ADDRESS so couldn't find the house. He called but I didn't get the message for about an hour. Called him back and he kept telling me how GPS took him to the wrong place, details re the turns it took him on, etc etc and he'd already moved on to the next job, etc. I confirmed our correct address and he returned. When he was writing up the invoice he said he had to charge me for the extra trip charge! Me: "so you wrote down the wrong address & you're going to charge me for it?" Him: "Yes. You didn't answer your phone.". I told him I thought that was pretty unprofessional but he didn't budge. He charged me an extra trip charge that almost equalized the installation charge when it was HIS error. No apology for his error but worse is that he billed for it. I'm a business owner and would NEVER bill someone for my mistake. I paid it and have now written this review read more

I highly recommend Nelson's Lock & Key. Very professional, friendly and reasonable. I had my locks redone and spare keys less in than 15 minutes. read more

Great customer service for my 93 year old grandmother. He took the time to assure her that she would be secure in her home. He changed the lock on the front gate and additional locks in the interior. He arrived just a few short hours after calling & finished in record time. I support local business & would call them in a heartbeat. read more

I needed to rekey my front and back doors. He was able to match the keys (which had been a pet peeve for years) and he even managed to fix our back door by tightening the handle. Previously it was hard to open requiring a great deal of force and we couldn't figure out why. He was prompt and courteous, price was reasonable, and he was able to squeeze me in really quick. Very happy with the service and I will be using him in the future. read more

Wow. A bunch of teenagers used our house for a party so I had to change locks pronto and they responded within a half hour! What great service with extra keys offered way cheaper than having them done at the hardware store. read more

Ken is great! Same day service and finished 3 doors (matched the keys!) within 30 min. I'd definitely recommend going with this company!!

I needed my locks changed after losing a key. Out comes the Pacifica city phone book; there is Nelson's Lock & Key prominently advertised. I called and they showed up to the residence to rekey two locks. The work was done, $$$ exchanged and off we both went about our lives. 1 week later, the Baldwin deadbolt lock wouldn't retract when the key was turned in the lock. This prevented me from opening the door. It wasn't that way before the guy took the deadbolt apart as part of re-keying the lock. So - expecting good customer service and honoring a commitment to quality - I called these folks to see if they would fix the problem. "I never touched the deadbolt lock" says the guy over the phone. Well - as it turns out, we have digital pictures taken on my camera with the guy on his knees, in front of the door, with the lock taken apart and pieces in his hands. I should have gone with the alarm bells going off in my head when Nelson's technician wanted to charge for issuing a cash receipt, they wanted to add $$$ for use of a credit card and for complaining about having to come out twice to accommodate my schedule (for which they charged and were paid). Anyway - word of mouth on my street is - Nelson's a no-go for locksmithing in the area. read more

Ken is good person, hardworking and fair on prices. He responsive and no nonsense. I have used him several times to set latches, strikeplates, adjust doors, new locks and more. Trustworthy and knowledgeable. Always dependable and quality work. read more

I called a to have a lock changed. Ken was there in less than 15 minutes. The job was done quickly and neatly. In no time at all, I had new locks, extra spare keys, and a happy wallet! Very reasonable prices, great service, friendly, what more could you ask for?! read more

Nelson locksmith has saved me from myself again! I locked my keys in my van and he was there right away! It was an emergency since I needed to get to the airport. He has repaired locks, re-keyed, unlocked locked vehicles, installed new locks ... my go to locksmith. You can't go wrong. read more

Our toddler locked our nanny out of the house which was a scary moment for everyone! I was away but I called Nelson's Lock and Key and he arrived in about 30 minutes or less and found a way into our house, without breaking anything. As others noted, he is all business, and in a moment like the one we had, he was our knight in shining armor. read more

I had to urgently get my locks redone after a burglary. Called at 8 am on a weekend, got service within 2 hours at a very reasonable price. I highly recommend Nelson's Lock & Key. Professional, on time service at a great value. read more

Got locked out. He came within 15 minutes. Quick, fast & reliable. I would recommend him to anyone!

Nelson is all business. He asks what you want, then just goes straight to work. I admire him and will use him for future business.

This wonderful man came out within 15 mins. Needed his help because we had another installer cued up. Good, clean, fast work. What a life saver. Thank you! read more

Ken came highly recommended and on time, he replaced two locks made extra keys and reversed one lock for me at no additional charge. Local Pacifican contractor who doesn't rip people off, how refreshing. Excellent service and great price now what more can I say! read more

What great guy! Ken came within 2 hours of my phone call. Fixed two locks and helped me figure out another lock problem. Very inexpensive and a nice trustworthy locksmith! read more