Terrible customer services, unfriendly staff, they speak to you in a condescending tone. I'm a cardholder and this location sucks and they need to have their staff take a customer service class. read more

Neiman Marcus has TERRIBLE customer service!! Everyone I seem to have contact with are not friendly and seem annoyed they are even helping you. Their return policy is ridiculous for a high end department store that should value their customers. I was a few days past the 30 days and messaged someone online. They told me they would get back to me within 48 hours and I heard nothing back. I then went to the store and they as well would not do anything for me. I have a busy life and a lot going on with sick parents, work, and trying to plan a wedding. It is outrageous that nothing is even attempted to make a customer happy. Terrible policy that does not put the customer first..... unlike Nordstrom that values their customers! I will make sure to never shop here again! read more

Neiman Marcus is the absolute worst so called high end store ever. Both shopping experience has been extremely disheartening!! First I bought a pair of high- end sneakers off they're website. Only to receive a pair of someones previously owned, old, disgustingly worn-out shoes. Which I immediately returned. Now I received a purse as a birthday gift (still brand new in the paper) and because it's pass the 30 days I can't exchange it for something else!! I will never ever patronize this retailer ever again. Sadly their name is the only thing they had to stand behind. Because their customer service & everything they so called stand for is pure trash!! If I could give negative 10 stars I would. read more

I want to share my absolutely ridiculous experience buying online with NM Chicago. I purchased a pair of Chopard Happy Heart diamond earrings in June 2022 (about $2800 with taxes) which arrived without a certificate of authenticity. I contacted NM Chicago jewelry department numerous number of times. Their response was: We are very short staffed in out office and getting anything done has been a struggle. I'm sick, will push my manager to order it. And soon and so forth. Finally, after 6 months of waiting I opened a dispute at my bank as the item came without a certificate of authenticity. And can you believe? It was denied twice. It means that NM can legally sale designer diamond jewelry without certificates of authenticity. I contacted Chopard directly to get the certificate, but they said, I would need to contact NM so that that could provide me with the certificate. Stay away from shopping at Neiman Marcus!!!!! read more

First time downtown since COVID began. Didn't wear any of my nice jewelry because of the riots that happened last summer and overall crime issues. So I dressed down. Every where I went in the store people greeted me and I felt they were friendly. There was a gentleman that saw my daughter and I looking at a Disney inspired display at the Estee Lauder area and came over to show us the items. He was such a pleasure to talk with! A+ However, we had a strange interaction with a guy in the jewelry department. Telling me that Tiffany doesn't do Platinum. Lol, what a lie. I wanted to called him out on it, but didn't. Maybe I didn't have a certain look and he thought I wouldn't know, but I personally have platinum jewelry from Tiffany's & Van Cleef & Arpels. Oh well. They have a lot at this Neiman's, really an enjoyable experience. You will find what you are looking for here. I will definitely come back. read more

Up to 40% selected designer items going on now for their spring sale! I love Neiman Marcus and made sure to make a quick shop while walking around downtown Chicago during my vacation with my husband. This store seems to be smaller than the one I frequent back home, but still have a great selection of high end designer brands. The handbags can be found on the 1st floor (there is also a Chanel boutique here). The 2 employees whom I encountered were friendly and told me to let them know if I would like them to unlock any of the handbags to try on. Unfortunately I left empty handed because I just don't have enough space to bring back home in my luggage and also the sales tax here in Chicago is higher than back at home. But even leaving without buying anything, I still enjoyed browsing. By the way, restrooms are located on the 3rd & 4th floor only. read more

My Dad would take me here for the cookies. The cookies still are almost as big as my face, full of yummy ingredients and so indulgently rich! My Grandma (Dad's Mom) scored the recipe. I kept stopping in Neiman's... My Grandma said until he buys you jewelry, he doesn't really love you. I don't know if it's true or not, just that Grandma was right just about everything else and could bake like a dream. I decided to commemorate my love... not just of cookies... Bought myself what I really wanted to celebrate the New Year in style: The silver Chloè solid perfume locket. So fellas, if you are looking for a chic Valentine gift for the woman you love- Jewelry that smells of roses- pretty thoughtful! Also: Oh you cute little whiny yelpers you, please use your smartphone, iphone, ipad, computer to log onto the website: http://www.neimanmarcus.com/store/catalog/prod.jhtml?itemId=prod140310076 where there are no salespeople to snub or be snubbed because they make their income strictly based on commission and will take many forms of payment: Amex, Mastercard, Visa, even Diners Club (which cracked me up). read more

Neiman Marcus - Perfect, Romantic Gift! - Shoe Stores Near Me - Chicago, Illinois

Anthony assisted in finding my new Tom Ford bag. He was such a big help. We were looking for ice cream and he assisted in the search. He was friendly to our toddler as well. read more

This place was big and huge. They have easy and free parking lot. You can easily park with no hassle at all. They have lot of different stall inside and have a food court. I went here to buy some groceries. They have a different selection of food. I went first to the produce section; they have full of stock. It's all fresh and looks delicious to cook. I bought lettuce, carrots, apple, grapes, orange, strawberries and blueberries. Next I went to the seafood section. It looks fresh and comes from the aquarium. Its pricey so I only bought 1 kilo of shrimp. Then I went to snacks section and bought a lot of it.The customer service was great and even help me to pack my things. read more

This review is for Mehru Khan. She's the best SA that I've ever worked with. I am located in CA and wanted to purchase a goyard tote with my NM gift card and after some research, found this location had one. By luck, she answered the phone when I called, helped me with the transaction and shipped it to me in perfect condition. I havent had the chance to meet her in person yet but she is super responsive to texts and a hustler. I asked her to be on the lookout for the rare Chanel classic mini and she immediately called the day it came in! (I had this purse waitlisted at 5 different locations) She is seriously a magician and highly recommend her. 100000+ stars for her excellent client service and shopping experience. If NM sells it, she will try her best to get it for you. read more

Staff here is very helpful and sweet. Not pushy but also engage in conversations with you. I don't feel any snobbiness in here compared to my home town Neiman Marcus. Ladies shoe salon should be a bit bigger though. Small for their major store in Chicago especially on Michigan, you would expect much more selection. read more

Neiman Marcus - Yes please! - Shoe Stores Near Me - Chicago, Illinois

Great store if you can afford high end merchandise. Quality trumps quantity. Cool place to window shop as they don't pressure you to buy. The fragrance department people can be like vultures. I'm like get back let me take my time read more

Shout out to my "purse dealer" Franklyn who works in the Goyard boutique inside the Neimans in Chicago. All of my Goyard purses have been purchased with him and any time I needed a gift for my extremely hard to buy for friend all I had to do was text him to order and send it to me. If you've never purchased a Goyard in person you can't order one online or over the phone so it makes it very exclusive. Love this Goyard and love Franklyn. read more

Neiman Marcus - My limited edition reversible Goyard purchased from Franklyn - Shoe Stores Near Me - Chicago, Illinois

I came here on a biting January day, having already done some damage at Water Tower Place. A friend was visiting from out of town and she needed good leather gloves, stat, after her others had been misplaced in a cab. We decided to venture into NM, in the hopes that she could find a suitable replacement. Even though the glove selection was a miss, the store itself was inspiring and opened up a new vista of shopportunities, especially as I can't recall the last time that I stepped into this, or any other, outpost of NM. This store seemed to be undergoing a remodel, though I do recall a swoon-worthy robin's egg blue Valentino studded tote that is quickly becoming an obsession. The highlight of the stop off here was a trip up to the Zodiac Room, on the 4th floor. We were fortunate to be seated near a window, and found the service to be attentive but not hovering. The hot tea selection is comprehensive and the desserts are definitely above average--our table ended up splitting a creme brulee and a piece of the carrot cake. I preferred the creme brulee to the carrot cake, which is more a reflection of my personal taste than any objective qualities of the desserts. No review of the Zodiac room would be complete without a mention of their signature popovers which, up to now, I had not sampled. The accompanying strawberry spread was excellent, though it seemed like my popover was crumb-ier than the others at the table, as I had a veritable waterfall of crumbs near my place setting. Refills to tea and hot water came frequently and unobtrusively, and we were allowed to linger long after we finished munching. I probably won't make this department store restaurant a regular stop--for that I have the cafe at Bloomingdales, which also happens to sell fro yo--but for a once in a while treat, the Zodiac room is worth it. read more

This company has gone down the tubes. I'm surprised they haven't gone into bankruptcy yet. Ordered an in-stock purse on Cyber Monday. Three weeks later, it still hasn't shipped out yet. It's been "processing" for three weeks and currently shows a delivery date AFTER Christmas. DON'T SHOP HERE!!! read more

I ordered a silk robe and was to receive it within 2 business days and it was to be gift wrapped. Neither occurred. It was delivered 1 1/2 weeks later and without gift wrapping. When I called customer service I was told there is no gift wrapping to be had or to be sent out. Horrible experience with shipping from Michigan Ave. Never again. The store has lost its top shelf service. I will continue to shop at Bloomingdale's. They like their customers. read more

The worst experience I had during my stay in the US was shopping at Neiman Marcus on Michigan Ave. in Chicago. I bought a dress there for my wife for $420, which I paid for in cash. Unfortunately, the dress turned out to be too big for my wife and we went to return it to this store. Unfortunately, the manager did not want to return the money to me without an American driving license. I explained to her for 20 minutes that I'm a tourist from Poland and I can't do them because I'm here as a tourist. I tried to give her a Polish passport and a Polish driving license, but the manager didn't even want to look and demanded only American documents. Unfortunately, the manager's intellectual capacity to understand the whole situation was beyond her and at the end of the conversation she only said that I could sell the dress on eBay. In my opinion, this woman's completely unprofessional approach to the whole situation. At the end, the manager started behaving rudely and just smiled evilly at my anger at the whole situation. Finally, a piece of advice for tourists from outside the US... never pay cash at Neiman Marcus because you will not get your money back if you return the purchased items without a US ID or US driving license . read more

This posh store along Michigan Avenue is connected to a reddish highrise that is a condo tower along Chicago Avenue. The large central arch seems to scream out "expensive store", and the Neiman Marcus signature on the building helps. read more

Neiman Marcus - Neiman Marcus - Shoe Stores Near Me - Chicago, Illinois

See all

Worst Neiman Marcus I have ever been to. Was looking at their shoes as the only non white person there and this old white lady decided to follow me around. I don't put up with that crap and told her I have money and don't need to shoplift and she acted like she just wanted to help me. If you want to help me, you ask "Can I help you" not lurk around like some psycho ex. I left and dropped some coin at a competitor. Skip this dump and go to Saks or Barney's. read more

Gabe from men's shoes is awesome. He was super patient and went through lots of options and helped picked out a nice pair of shoes.

Cynthia went above and beyond in assisting with an online order. It was a busy sales weekend and she was amazing! Thank you so much for your assistance! PS The guy picking up an order for his wife 1.5 hours after being placed. read more

I love the shoe women's shoe salon and the sales associate there are always helpful. Iv'e been in there with some outlandish requests and even if their not able to meet the demands, they always try. The service here is top notch, I came in needing to repair a strap on my Valentino Rockstuds, which ripped because it was entirely my fault. Instead of repairing it they gave me a whole new pair after they already spent 45 mins trying to locate my receipt, because I lost the original receipt. I love coming here I always leave happier! read more

If you want exceptional customer service, GO TO NORDSTROM! For Father's Day, I ordered my husband a John Hardy bracelet only to learn ON FATHER'S DAY that my order was canceled. The bracelet was to be available in store for pickup on FATHER'S DAY. I called to inquire about the cancellation and no one could tell me WHY it was canceled. They offered the lame canned customer service fake empathetic line "I'm sorry for the inconvenience". It's July 14 and I'm still bothered by how they mishandled this transaction. Since then I've canceled my credit card with them and will NEVER shop at this chain again. I am a Level 4 card holder at NORDSTROM and thought I would try neiman's. BAD IDEA! I've made a few returns at neimans at the Michigan Ave location and they sales associate on the main level did the return without even looking at me. Just rude! I know how to deal with companies like this; DON'T! read more

Best David Yurman selection on Michigan Ave, so nice to be able to see in person and try on before buying. The friendly and helpful staff advised me to wait a day to buy my bracelet in order to get a triple point promotion which got me a $500 gift card! Will definitely be back read more

Neiman Marcus - Jewelry - Shoe Stores Near Me - Chicago, Illinois

Now I would never usually bother writing a review of, say, Selfridges or Harrods in London. Everyone knows the deal - they sell expensive things which are very very lovely. Sometimes it has sales, which is when I go, or it happens to be the only place that has concealer in stock, or it's payday and they accidentally added a zero and it's like heaven... (oh, damn, that was a dream). You get the picture. Neiman Marcus is the same (except sans elaborate egyptian escalator, FYI if you're ever near Harrods). However, I've never been shopping where the experience is so diminished by the disparate attitudes of the staff. Hence, a review (some might call it a rant): I visited the second floor on my first visit. A fitting room was started with the approximately one bagillion items I felt the need to try on, with no eyebrow raising at the fact it was pretty obvious I wasn't going to be able to buy even half of them. The fitting room was splendidly huge, no-one bugged me to hurry up so I enjoyed my alone time with messieurs Jacobs et al. I did actually buy some stuff but I don't feel like I would've been spat at if I didn't. Downstairs, I feared for my life. The bizarre system whereby a 'sales associate' follows you around while actual helpful friendly people assist you with your makeup choices is stupid. I found what I wanted and went to pay (sorry, was led to the chopping block, more like), then got sidetracked by some obscenely priced eyeshadow... I thought the 'sales associate' was going to stab me for dilly dallying. I even felt the need to apologise for wanting to buy something extra, which is a unique spin on customer service. Her reply to my mumbled sorry was that she was 'here till 6 so she had nothing better to do'. Charming! Then I handed over a Mastercard - she shook her head and wouldn't even touch the thing, perhaps she could see the non-Neiman-marcus germs on it. I didn't know the OTHER bizarre system whereby they only take their own currency, or something. But HA! - my helpful friendly person (Cheryl at Guerlain, thank you for saving me) let her know that I could, in fact, pay on Mastercard by warrant of my being foreign! Hurrah. More dagger stares. She pointed out resentfully that she would have to traverse the - gasp - escalator to process my transaction. This was a shame as I hoped she might have the opportunity to trip up some stairs and display her knickers, or some other humiliating disaster. Alas, no. But I escaped with my purchases and my life, more than a little confused. At least in Harrods they all just ignore you, in that lovely British manner..... (PS. the clothing selection is hot, the cosmetics staff all seem extremely knowledgeable and skilled and thoughtful, and it's a particularly well laid out store.) read more

Purveyor of fine goods and haughty attitudes since 1952. NM, you hurt a girl's feelings. I'm a tax-paying productive member of society. I bathe regularly. I'm well-behaved in public settings. I use an indoor voice, say please, thank you and excuse me. I don't wear gaudy feather boas or chaps (at least not in public). Then why does your sales staff persist in making me feel like a wad of gum they've found stuck to their shoe? Every time? Is your sales staff trained to ignore customers? Maybe just customers who don't make $100k and garb themselves in Prada. No one has ever smiled when I catch their eye. Instead, I get that disdainful look. I used to go here to buy Kiehl's lip balm - true, it's the cheapest item you have - but I am patronizing your store. Please try to be welcoming, or at least keep your contempt from seeping through. Oh never mind - I can buy my Kiehl's from other places now. One star because I once spotted Luther Vandross shopping here. read more

I'm Filipino so apparently im suppose to be stingy and tightfisted with my money. Uh, i think that memo got lost en route to my inbox. I never hesitate to spend on really good skin care products that work especially since my skin is difficult . My aunt's always given me a hard time about the amount I spend on skin care products alone. But when my aunt (the ones who gossips so much she can start her own magazine) forgot her face cream I offered mine. I took this chance to justify my purchases with the hopes to silence her constant lectures. Aunt: (puts on the skin serum) "its so light! smells good too, not plowery. Where did you get his and how much did this cost?" Me: "it was $150 at neiman marcus" Aunt: "what! Oil of olay is only $20 at Osco parmacy! why so expensib? it better work on cellulite too" Me: "I'm not sure about cellulite. It's made with this miracle broth that was invented by a NASA scientist." Aunt: "i dont care. is he paying you to adbertise?" Me: "no." Aunt: (puts on SPF lotion) "oh bery smooth and belbety. don't tell me this was $125 too!" Me: "uh, it was $185 but it doesn't make my face oily!" Aunt: "jesus christ! so expensib! that's groceries por a week! You can't eat this!" Me: "yea but look how smooth and velvety your skins looks and feels!" Aunt: (touches her skin) "oh yeah it peel smooth. We have to buy some op that por me apter dinner tomorrow." Yea I can buy oil of olay and neutrogena but why settle for something that helps you halfway when you can have something that really works. You can't put a price on feeling beautiful! But not only is neiman marcus my official La Mer dealer, don't get me started on their accessories department (hello Louis & Gucci!) They carry a lot of high end merchandise in the clothing department, some exclusive just to them. Check out the calendars for the trunk shows and fashion events (i.e. beauty and contemporary events, tote w/ certain amount of purchases). read more

Worst customer service ever. I was ignored in pretty much every handbag section. I wandered into Chanel and while the older male sales associate approached me, he still treated me like a damn peasant! I told him I planned on buying a Chanel bag by the time I'm 30, and at 29, I was ready to throw down for one. Did the dollar signs light up in his eyes? No. He condescendingly told me that I should "wait a few more months until my birthday to save up"......like I was a 5 year old trying to play dress up or some shit. He did pull out two classic bags for me to look at and *gasp* touch, but then he turned around and ignored me for over five minutes. I was hoping he would explain the features and why the bag is so iconic and how I must have it...but nope. What did I expect from someone who talked a customer out of a sale anyway? read more

Have fun taking out obscene amounts of cash in stages at the Walgreens ATM next door because this store won't take Visa or Mastercard. Then, you'll get the unique pleasure of trekking back up to hawk the wad of bills at the saleslady like you're Julia Roberts in Pretty Woman. Eh. Those grapes are probably sour, anyway. read more

This is my favorite store EVER! I like Barney's and stuff a lot to, but Neiman Marcus has everything a stylish girl needs in her wardrobe and then some! I like it a lot how they get things first, so you can be the first one to have that dress or those shoes. I REALLY love their shoes, they are so great - hello, Manolo!!!!! The staff is really helpful and nice and they always have the best brands! Sometimes I find things on sale, but I am so bad in here, I just can't stop myself I find so many things I like! I have to bring my girls in with me to make sure I don't do to much damage to the plastic! Elegant and refined - I love Neiman Marcus! read more

I love this department store. My sister calls it "Needless Mark-up" hehehe So anyways, yes it is totally overpriced and snooty... BUT!! they have the best sales! It happens 2x/year and a huge collection of clothes are 40-70% off. You can get Theory pants for $80 instead of $230! It is a great deal. They don't really advertise it a lot but I believe the next one is coming up over the summer. read more

What saved this review from being a 1 is the fabulous Acqua di Parma specialist on the first floor - an older lady from Italy. Whenever I visit top shelf retailers like Neiman, I always have to take a deep breath before I enter because I have no idea whether or not I will be profiled. Or ignored. Or treated like a peasant. Which makes absolutely no sense because I dress better than half of the residents in Chicago. Welp, my first visit to Neiman and I was not greeted, I walked past 5 associates before reaching the Acqua di Parma counter, and none of them interacted with me. Instead, they all hid behind their counters, and pretended not to see me. However, when I finally made my way to AdP, this larger than life, outspoken, Italian queen approached me and immediately began to parade me around her brand. I literally spent 40 minutes with her ; sniffing fragrances and testing candles, etc. Not only could she recommend every perfume/cologne that I would like based on fragrance notes I enjoy, she also knew which ones I would hate. I ended up spending $250 on a new cologne and because we had a great time, she sent me home with 3 complimentary travel size bottles of the other 3 fragrances I liked. THIS is why I love shopping. It sucks that the other associates weren't as amazing as she was. read more

Neiman Marcus Chicago Michigan Ave store sold me two pair of defective Christian Louboutin shoes. The shoes have had to be repaired after one wear. They refuse to take responsibility. The only thing they were willing to do was send the out to be repaired. Why should a brand new shoe need to be repaired. Beware of their sale items. They are very friendly while getting you to spend and as soon as the sale is over they treat you like crap. Take time out and examine your merchandise carefully in fact shop at Saks. read more

Neiman Marcus - Shoes were defective when I purchased them. Only worn once. Shame on you Neiman Marcus Chicago Michigan Ave store. - Shoe Stores Near Me - Chicago, Illinois

See all

For a high-end department store that treats you like the shit they stepped in if you're not draped in Chanel, they sure have crappy customer service. I felt like I was dealing with Charolette Russe, not a place for snooty rich people. The affluence is usually the type of thing I enjoy, because at least it comes with competence and attention. ....except for this place. I ordered a handbag online to pick up at the store. I had to wait over a week for it to be ready, and when it was finally there, I got very sick and asked them to hold it for me a little bit longer. I was told they can't do that. "Why?" I asked. "Because the executives decided." Um, the executives decided you may not veer off your script for a second and talk to me like one human being to another? Unless you want me to show up and give you my deadly flu while throwing up on the fine china on the fourth floor, I suggest you wait. No such luck, I was told the item would be shipped back and my money would be refunded...all after I waited over a week for it. Naturally, I called again hoping to actually talk to a human. I did, and the man I spoke to agreed to hold the bag, which was the only tolerable part of my experience dealing with this place. When I was finally able to pick up the bag, well, I should have inspected it at the store, but I honestly was not expecting Neiman Marcus of all places to give me a bag with TORN LEATHER on the bottom. Now in order to get a new bag I must make another trip down, hand them the bag, and wait for a whole new shipment. UGH. Never again. I'll be sticking to my mothership Nordstrom from now on. read more

Ever feel like you are being stared down while shopping? I'll admit, I rarely dress up when out shopping. Often, you'll find me in comfy shoes, a pair of distressed relaxed jeans, and a simple back t-shirt. Maybe even a bandana or hooded sweater. WELL, I've never felt so out of place. Everytime I shop here I feel obligated to dress up.....even though I don't care enough to attempt the make over. I'll be honest, there is little that I can comfortably afford here. Often I'm the one who scavanges through the sale racks or clearance section, but what bothers me the most is not the prices but the rude female staff. NOTE: the men are actually quite nice. The older woman with the "blue over processed" hair are blatently RUDE. read more

If I'm not wasting all my money going out and drinking and eating, I am spending it filling up my closet. I am a fan of boutiques but I am also a fan of the high-end retail department stores. However, I very much dislike this particular Neiman Marcus. I may dislike it because I thoroughly enjoy the one in Boston - but I'm sure it's more than that. Everyone who works in this store probably eats at 5pm at the Drake. Why? Because they are all somewhat old and really snobby. And if they aren't old, they are still snobby and just as cold. They have a great selection but their customer service is horrendous. Unless you are also old and draped in ice and fur, they will either not care about you or they will watch with hawk eyes as if you are going to steal something. I do like how they only accept Amex though. I feel special. Finally, a place that ONLY accepts Amex - rather than accepting everything BUT Amex. :) read more

Just the best. Seriously one of the best shopping experiences you'll find in Chicago. I dare you to find a team that takes your time and interests into account and gives you value for your dollar. I dare you. This place is that good. Ask for Julian in skincare & fragrance if you're calling cold. read more

- Their handbag selection is enormous and gorgeous and there is SO. MUCH. PRADA. - The in-store Chanel boutique is lovely for when I just don't have time to run all the way up to Oak street. - Nicest makeup counter ladies ever. They are absolute sweethearts and give you ideas for cute stuff. But they only take AmEx. Lame. read more

ordered online a pair of Louboutin Black pumps for my daughter, and she needed a size bigger. I took them into the Chicago store to exchange the shoe... Frick no they charged me 18 dollars extra for the city tax to exchange the same shoe. If saks would have had the shoes Neiman's would have lost the sale. Saks carries Louboutin's and Nieman can stuff their shoes. :) No MORE Neiman's for me... Not the 18 dollars in city tax, but I had to drive down, pay 15 dollars to park, then 18 dollars to exchange. The Manager was a twit about it too... Her name was Sue Wyderler no give from her, just the way it is... read more

Maybe I'm lucky, maybe I've got the right look, maybe it's my entourage that follows me wherever I go...whatever it is, I've always gotten great service at Neiman Marcus. Last Halloween I wore a complicated outfit that needed equally complicated "foundation garments"...NM to the rescue! The sales girl was so friendly and helped me find something that worked perfectly. I've been to Neiman Marcus several times since and have never been disappointed. Someday I must try the popovers in the Zodiac room. read more