I have a PO Box here and it's been about 6-7 months. I really love Postal Annex as a company but…read morethis franchise is ran by really helpful and nice people! If you're considering a PO Box in Sac/Rancho, use them! I moved 40 minutes away and I still choose to use their location. Super helpful, reliable and kind.

I think if folks new about the Postal Annex they would be coming here in droves compared to the UPS…read morestore down the street. Same services and then some. No appointment needed for your passport photo. Drop off returns, etc. Amir was fantastic with friendly, professional and competent service. Price points can't be beat either. Thank you!

I had such a great customer service experience. I could only make it in to print some documents 15…read moreminutes before closing time, but Sean assured me he'd be able to help me with everything I needed. He didn't make me feel rushed and even helped me cut my documents to the size I requested. I'm so grateful for his help, thank you Sean!

I want to say thank you very much to FedEx Office & Shipping center in 3161 Zinfandel Drive in…read moreRancho Cordova and all the other locations. I have not had a poor experience with any of their staff however tied up they may be at that moment. In addition there's a particular young employee named Sean in that location who took pity on me since my hands is full with a large box to return . I had just come from another FedEx location in Olson Drive in Rancho Cordova which unfortunately does not take ordinary returns. Sean is busy when I arrived and the other staff present is also helping two other customers. I was pleasantly surprised when Sean stopped what he was doing ( pushing a big cart) and helped me with my returns. Sean , who just apparently started three months ago with FedEx, is very efficient and finished the transaction very fast and thorough. He even politely explained why the previous FedEx is unable to help me. It's very rare nowadays to see and experience these qualities and I believe must be mentioned and appreciated. Thank you Sean and to the FedEx staff thank you as well.

Came here to pick up my package. You will need ID & the…read moretracking#. I was told that the driver won't be here until 6pm back with my package. That was ok. I sat around & waiting. There is no waiting room, so I waited in my car for 15 mins & then stood up inside for another 15. My package was there @645. The worker, forgot his name, was very helpful! Looks like this is a drop off for FedEx as well. I like this location because it's easy to find & bonus: close to my job. WINNING! The location does close @730. (I posted the hours). If I miss fedex from delivering to my house, I seriously don't mind coming here. PEACE OF MIND & they're customer service is GREAT. Keep it up!

Trash. Garbage. Not helpful in the slightest. Driver said my boxes weren't ready when they sitting…read moreby the door clearly marked. I had to take the boxes to them. Terrible service. Zero desire to use them for anything. I get an upset stomach when I see them pull up out front of the office. How can I leave zero stars for this clown operation?

This is a super late review but I will never forget the above n beyond service Mia (night…read moresupervisor) provided for me. On the night of June 22nd I arrived at this UPS facility 5 minutes after the will call pick up closed. I was not told by the customer service agent over the phone that there was a window of 30 minutes to pick up your package. Needless to say I was highly upset. It was dark, gates were closed and no one was around to help. I saw someone from a car and I kindly yelled to get his attention. He walked over and told me me they were closed n there was nothing he could do to help. I explained the severity of the situation of which the package I desperately needed to pick up was indeed a check that was shipped and was definitely time sensitive. He was empathetic to my situation n left to grab a supervisor. There came my savior Mia. She checked my iD and asked for my tracking #. Ten minutes later she returned with my package n I tell Ya I was almost in tears with joy. Mia didn't have to do what she did but she knew that I was highly stressed out and believed I was not informed about the hours of will call. My experience n perception of UPS completely flipped from negative to positive just because of Mia. Mia if you see this, thank you so much. You saved me that night. God bless you.

I am extremely disappointed with my local UPS facility. Within just one month, **four of my…read morepackages went missing**. These were business shipments, and every missing package caused financial losses and disappointed customers. What is even more frustrating is the lack of customer service. I called multiple times asking for help and requested that a local supervisor contact me, but nobody ever followed up. It feels like no one cares about resolving the problem. Because multiple packages disappeared from the same local facility in such a short period of time, I have serious concerns that the packages may have been stolen while in UPS's possession. Whether it is theft or poor handling, UPS needs to investigate what is happening at this location. To make matters worse, UPS only paid about $100 in compensation for each missing package, which doesn't come close to covering the actual value of my losses. I have been using UPS for years, but the service has become much worse than it used to be. Losing four packages in one month is simply unacceptable. I hope UPS management takes this issue seriously and improves security, accountability, and customer service at this facility.

I'm glad they're open Sundays it's very convenient. All of the employees are super nice except one…read more Short, balding, white guy with blue eyes. He always has an attitude and refuses to do Amazon returns even when there's a line. He will tell you that you can only use the kiosk. I've never had an issue with any of the other employees in this store except him.

The most rude employees I've ever met in my life and the manager is a joke. Refuses to scan…read moreanything whether it's a prepaid label from UPS or Amazon and he talks to everyone disrespectfully.

I was on a SUPER tight schedule and forgot to print important documents. I went to the counter and…read moreI'reka was so quick in getting me everything I needed. Thank you for the quick and great service, I'reka!

Interesting store. They have Bin Wins, where prices are marked down each day. I stopped in to…read moreorder some Expo markers to be shipped to me. Great service!

It was easy and the employees were very nice. It's close by and easy to get into. If you need to do…read morea quick easy return I would go here.

This is not about the local FedEx offices. This is about FedEx in general. When it absolutely…read morepositively needs to not get there on time, always select FedEx. They will not disappoint.

Joel and Alex at this location went above and beyond the call of duty and really helped me out with…read morea package. Five stars across the board. They were extremely helpful and understood my sense of urgency. Thank you guys!

The crew at Pak Mail El Dorado Hills were easy to work with and did an outstanding job wrapping and…read moreshipping two valuable art pieces to both coasts of the country. Their communication was beyond belief and much appreciated during the shipping and packing process. Highly recommend.

I go into this FedEx very often to ship packages (all over the world) for work…read more I have always had a great experience but Jesse stands out to me. He is very efficient, very kind, knowledgeable, and quick! Even when I come in with 20 packages, where he has to manually enter in all the details, I'm never there for too long. Thank you, Jesse!

My experience has been mostly pleasant. However, after waking in at 7:02 PM one evening, two female…read morestaff members scream "WERE CLOSED" in a rude manner as I was walking in the door. Maybe instead of chatting behind the counter, lock the door ON TIME! When this happens at my practice, our staff chalks it up to it being OUR fault and will either help the patient or kindly apologize that we are closed. In most cases, we try to assist them or at least ask what it is they need. If it's quick, no problem. If not, apologize and kindly ask them to come back tomorrow. I would give your staff training on common customer service practices and how kindness goes a long way for a business.

Dan picked up a sectional couch in Sacramento and moved it down to Martinez for us. I had guys…read moreready to help him carry it up the stairs, but---he didn't need help!!!! He carried it on his back through the weeds and up the stairs before the guys I had over even realized that he'd started. And this was a BIG COUCH, all natural materials (heavy wood), with a row of three seats as one side and a chaise lounger as the other. He was extremely careful the entire time. When I told the guys they should be helping him, they met up with him at the top of the stairs and he was able to communicate effectively with them (all non-native English speakers he'd never met before) to tell them how to move the gigantic thing through the hallways without hitting any of the wall sconces. I was very impressed. Throughout our entire engagement, Dan was extremely courteous even though I couldn't quite commit to a certain time due to my sporadic communications with the seller of the couch. He was a very good person and happy to help us out. Evidently, the couch seller was impressed, too--she later told me she was considering hiring him herself for a future move.

I had Dan pick up a vintage radio in Roseville and bring it to Lodi that has been in my family for…read morenearly a 100 years. He was on time , polite and handled the radio like the vintage antique that it is!! A+++