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    Navis Pack & Ship

    3.8 (12 reviews)
    Closed 8:00 am - 4:00 pm

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    12 years ago

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    The UPS Store

    The UPS Store

    (30 reviews)

    While shipping returns for Temu and Amazon, the employee at the counter informed me that the Temu…read moreitems needed to be packaged. Initially, his explanation was unclear, as I am accustomed to Amazon returns, which typically do not require packaging. Once I understood the difference, I informed him that I also had Amazon returns. At that point, he refused to assist me further and directed me to use the kiosk, stating that I was "being difficult". The employee was disrespectful throughout the interaction, refused to provide his name, and walked away when I attempted to take a photo. I also overheard him telling another customer that I was being difficult, despite the fact that he had refused to assist me. I have worked in customer service for many years and was surprised by this behavior. I have been a regular customer at this location for years and have never previously had an issue. This interaction was extremely disappointing and has unfortunately made me hesitant to return due to the actions of one employee.

    This UPS store has undergone a vital transformation, not only remodeling the store but also…read morestepping up to provide much better customer service and self service equipment, and a more tidy overall appearance. I appreciate the changes and am using this store again with optimism that they will continue to provide an improved customer experience. (While I did not follow up, I appreciate the management response I received to my original post 8 months ago.)

    Navis Pack & Ship - shipping_centers - Updated May 2026

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