BEST CUSTOMER SERVICE EVER. I dont tend to ship stuff- but they explained everything, took time to get me a box that fit my stuff *perfectly*. Ms. Dorsey was wonderful and really helped me out with a smile. I will ship here if I need to ship things in the future. read more

I wish I could rate this facility negative stars. I renovated my son's entire bedroom for his 10th bday and ordered a bed from wayfair which was supposed to be delivered on a Wednesday. on Wednesday tracking said it was out for delivery and never came. Then it said it was out for delivery on Thursday and never came. then said it was out for delivery on Friday and never came. On Friday I ordered a bed from Amazon, just in case the first one didn't show up again, which said it would be delivered the next day (Saturday). On Saturday both beds said they were out for delivery. I was nervous when I saw that the Amazon bed was also coming from this facility And I was right to be nervous. Neither bed ever came. My son's room is completely finished with the exception of the bed and what was supposed to be an amazing birthday surprise has been completely ruined. This facility needs to do better. read more

Literally the worst FedEx distribution center I have ever dealt with. Drivers routinely flat out lie about attempting to deliver packages, or falsify hold requests. I have stood out front watched a FedEx truck drive by, and get an email saying delivery was attempted. read more

Driver is more than distracted talking on phone when delivering packages which now makes sense why more often than not he deliverers to the wrong address. Today he strikes again. I get notice and immediately and check outside and no package. And no way to get them to correct their error! God forbid it's time sensitive and expensive. read more

I suppose the received my package on Thursday with 2 days delivery option ( paid extra) it's been Monday and I still haven't received my package, I had really important things in my package that's why we send it for 2 days delivery options, they saying that your address is incorrect, I've been use this address for years, and we put %100 correct address and we checked many times and confirmed it many times. I'll have ever never used FedEx again in my life! read more

FedEx sucks they're always late. You can't rely on their delivery post timeline, always late. If you get a notification of delivery expect it 2 to 3 days later, at best. If I could request every delivery I make from a website, I would ask for UPS or USPS not them not FedEx. read more

For the third time we have not gotten our package. They took a very blurry photo of the delivery at someone else's house. I tried to call immediately so they could contact the driver. There is no way to talk to anyone or reach the dispatcher. read more

FedEx puts the 'cuss' in customer service, because I can't help but spend 10 minutes swearing after dealing with them. Absolutely terrible 'service'. As with all shipping companies now, we are at the mercy of their tech and their processes. read more

del'd a box, wt approx 50 lbs, just dumped it at the top of my driveway. wouldn't bring it to front door. AND, the box had been kicked and/or dropped so hard the outer AND inner box had a huge gash. Talk about poor handling. So I, 75 yrs old and counting, had to balance this thing best I could and schlep it the 40 feet to my front door unaided, as Mr FedEx looked at me, smirked, and jumped back in his truck and sped off! You know that FedEx commercial where MR Super Driver delivers wedding rings to the beach for Ms Perfect Bride? Yeah, I don't think so... read more

READ THIS if you selected this location for your package to be delivered and stored until you arrive to pick it up This fedex location WILL NOT do that for you For whatever reason best buy told me that this alternative location can hold my package for pickup however i was told on the app the entire day that the package is currently being delivered and while i tracked the location seeing it onto the vehicle it never arrived And when i called customer support they told me that the package was never signed so i don't know if they delivered it to themselves and didn't sign it or what but they didn't tell me that so i had to walk in person the staff was nice and tried to be helpful but it seems maybe a manager of some sort told me they refuse any packages so as of right now i have no idea where my 700$ package is and neither do they please if your reading this and selected this location for pickup CANCEL and select any other location read more

I order a phone was up waiting for it the delivery driver came to the door put the same on the door that he came and left didn't knock, didn't ring the bell, didn't wait and when I saw him I ran out he looked at me and pulled off. I then called the number on the door tag to be told they would redeliver before 5 but they never came. And when I called back I was told my package was never able to redeliver the same day and that I would have to wait until Monday. It took me talking to 4 different people to get this information each tell me something different. Horrible service read more

This FedEx center has the worst delivery I've ever encountered. For a second shipment delivery took 6x as long as it should have. One item was even on its way back to vendor, another item said 'incorrect address' even though address was correct. Fed up with having to make so many calls to vendors and FedEx to correct inept delivery system. The only upside is I did get frequent updated tracking information, so was able to retrieve shipments before they were returned to vendors. read more

Customer service Rep Terry was extremely rude when I went inquiring about my missing package that was listed as delivered. Highly recommend customer service skills being taught or maybe placing her in the back away from customer interaction. read more

This is in a strange location but has a ton of parking. The interior looked brand new and organized and the staff were really friendly and helpful in processing a FedEx Next Day package I needed to ship. read more

Delivery driver never attempted any delivery - they REFUSE to give my phone number to the delivery driver so that I can coordinate with them to receive my package. I stayed home all day. This has happened for 4 days in a row now - I am working from home, home all day, and they tell me "delivery was attempted". Like hell it was. Nobody came. No call, no knock, no door tag. I am now going to need to take an expensive uber ride to this center to do their job for them. They REFUSE to transfer the package to a fedex location closer to me. They have lied to me on the phone, they have told me they would transfer me to my "case agent" and then hung up on me, and they refuse to provide any meaningful assistance of any kind whatsoever. This has been going on for days. I've made dozens of calls, and spent hours listening to their infernal hold music. I will never use FedEx again, however much more it means I have to pay. This has been the worst shipping experience I have ever had - incompetence and lies top to bottom. Avoid this place at all costs. Unless you have an IQ below 75 and the drive/motivation of a sea slug - in that case, they may have a delivery job for you! read more

Horrible service I waiting for my package for 3 day every day they said out of delivery and never show up nd they done by 8 so I can't pick up from there facility ether becuz it's closed 8 read more

I was completely satisfied the service and atmosphere. The customer service was OUTSTANDING! The front desk attendant was very attentive and efficient. This location has everything you need and will go above and beyond to get you needs met in a timely met. read more

Fedex is unreliable as they come, their tracking is unreliable, their customer service relies heavily on these wrong tracking.. Nobody is sure, where package is, so wrong information is continually provided to customers. read more

I was panicking, I was given two weeks to move from a large house in Baltimore to Las Vegas. It was too expensive for me to get a POD so I called FedEx ship center and found out that they do ship large items. I sent 7 large boxes most within 30-40lb range and it cost me $700 total. That is much better than the $3k I was about to pay for a POD. The girl working there was extremely helpful making sure that everything was wrapped up properly to ensure safe travels. Within two weeks in Vegas, I got all of my items. For some reason they all got here on different days, but the fact that I got them here, for much less expensive and easier was pretty big. I would do cross country moving like this again in a heartbeat. read more

The Fedex shipping center in Linthicum MD has a liar working for them! Yesterday I received this message via text! FedEx: fedex.com/t/914035834337/en_US Delivery attempt: 08/23/2020 Time 6:44PM. A reattempt will happen on the next business day. Not going to be home? Tap link to see other options. Reply HELP for help. STOP to cancel. The funny part is at that time I was standing on my front lawn talking to my neighbor. No truck or delivery person even drove down the street! Also there in no restrictions or reason why they could not have left the package. Fedex is horrible and does not care about the customers! I will request any one I buy products from DO NOT use fedex for my future deliveries read more

Bunch of lazy pieces of crap, no driver attempted to deliver anything and now they won't even answer the phone. I hope they shut this place down ASAP read more

Absolutely horrible, no contact. lie about attempted deliveries. they just dont care.

Terrible service. They tell you they are delivering something on a Saturday before 4PM, and then try to do you "a favor" by coming a day earlier, unannounced, when you are not home. The package is delayed another couple of days as they reschedule the delivery because you were not home when they came. This early delivery when not expected happened twice, so in the future I am going to refuse buying any shipments of anything handled by FEDEX. read more

I'd give a 0 if I could. Worst place to send anything through. Paid $25 for overnight delivery for these folks to NOT deliver the item. I've been calling everyday for the past week and everyday it's a different story. Now it's waiting for pickup, meanwhile no one requested a pickup as I live in CALIFORNIA and the package is at a facility in BALTIMORE. Please avoid this place at all costs. It's not worth it. read more

THE WORST CARRIER EVER. I'm sure FedEx does their regular deliveries to Downtown Baltimore area and if you do, you should know Lexington Market. Obviously the market closes before 6:00 pm everyday. First, the delivery says will be delivered by 4:30 pm so we waited for the package until 5:50 pm and no one showed up. Before 5:00 pm, I called FedEx and the rep said she left a note for the driver to be there before 5:30 pm. Later that night, delivery status changed to "Attempted delivery, business closed/no one responded" ...Really? So I called that night again and rep left another memo for the driver as it shows that 2nd delivery will be attempted the next day. Next day comes, no one comes to deliver and delivery status changed to "pending." I called back to FedEx corporate and they tell me they can't reach this local facility....... so what now? read more

410-242-7846 - phone number for Halethorpe call away!!! FedEx is the worst company ever! They should be out of business! Liers.... The worse kind of companies are the ones that deceive their customers. I spent the whole day waiting for a package to be delivered and at the end of the day the status was updated to "customer not home/business closed" liers mfs! I have footage to proof your driver DID NOT drive by! If I could only choose UPS every time I wouldn't have to deal with this BS! FedEx driver did not come again yesterday even though we were promised by the Halethorpe agent that the driver would not finish for the day until our package was delivered...This is a complete disregard for our time and the lies that the driver came and no-one was home is absurb and is unethical business operation. Anybody that need to contact this location please do and also contact the companies you have bought your product from because hurting their corporate accounts is the only way to take this damn company out of business - 410-242-7846 read more

HORRIBLE!!! They managed to "lose" a 10ft carpet and then tell me there was nothing they could do. Not one package has arrived on time, it's always at least 3 days late. I've had to track down my package before at a different fedex location. And now they are claiming they attempted to deliver my package but no one was home. I was sitting on my couch next to my front door at the time and even checked my camera. No one came to my house. I called 10 mins after they claimed they tried and complained and all I ever got was they tried to contact the driver but didn't get ahold of them and it will be delivered the next business day. This package was suppose to be here 4 days ago! Horrible, horrible, horrible! If I could give them no stars I would. read more

I'm sure there's someone (or a few people) who work at this location who have built a whole house, wardrobe and a new lifestyle from the things they've STOLEN from others. This is the ONLY company I know where you can steal and remain employed, THIS LOCATION SPECIFICALLY. They purposely don't scan items so they can be deemed as "lost" & they can "magically" disappear to go home with them. I've called to complain, written emails to corporate at least 20 times in the last 2 years alone. If it's fedex's responsibility to deliver my package, why is it when I ask where's my package, they say "I don't know". And on this particular occasion, it was not just ONE but TWO packages. That's no coincidence, THEY STEAL!! How fedex can be a logistics company with no knowledge or competence of basic logistics is BEYOND me, customer service needs major work too! read more

Horrible experience!!! Claimed they attempted a delivery on 2/13/19 at 10:30am. Yet no door tag left on my door. So they attempted to redeliver the next day by 8pm. Yet at 8pm. No package and no door tag. Called customer service who showed they didn't even attempt to deliver it for some reason. So I go to the facility where the un pleasant female gave me attitude. I asked to speak with a manager but of course they were all busy. She also refused to give her name so I couldn't complain about her. Went home watched 48 hours of my front door video security footage. No Attempts Were Ever Made !!! Sad excuse Fed Ex is horrible and apparently doesn't care. As you can see from all the other bad reviews. read more

Every time I order something and it's FedEx delivering it, I KNOW something is going to go wrong. This is the 7th time they claim they delivered my package but its not here... I contacted customer service and she said to wait while they try to get in touch with the driver. read more

Like many others my package was marked as customer not available, when in fact I was sitting in my living room just on the other side of the door they needed to knock on to get my signature. I actually did get door tags on my garage, so they were here, they just never tried to contact me. Even after I wrote them a note on the first door tag that says. I'm home use the door! (Looked like he started to write something in response on the second door tag then crossed it out!) What am I supposed to do.. sit in my drive way during the awesome delivery window of 8 to 8 they give me. I called india.. i mean support not 5 minutes after and they "try" to get a message to the driver which never happens. Now I either wait around tomorrow for the same shit to happen for the third day, or I have to deliver my own package to myself. worthless. read more

The Fed Ex drivers are terrible in my area. I was awaiting a package for my business and was present at the location at 8 am for a package that was to be delivered no later than 1030am. I happened to check the status of the delivery at 950am, and it said an attempt had been made to deliver the package, which was a complete lie. No Fed Ex truck stopped in front or near my location. Upon contacting customer service, they stated the driver said there was no access to the location, another lie. The businesses in my building open early, and the gate to the courtyard opens at 7am on weekdays. This is not the first time I have had this issue. If I could give the driver a negative number, I would. It would also be much easier to be able to contact the Fed Ex facility directly, but there is only an 800 number, which makes it difficult to get a straight answer. That's why I NEVER use Fed Ex, and I HATE it when my vendors do!! read more

Trashhhhhhh...expected a package and it said "attempted delivery" on 25 Nov. liessss, called customer service and no door tag showing in the system. Not only am I calling corporate but DOD letting them know that fedex has issues with delivering packages and lie about it.... I'm going to the location tomorrow . Today is Dec 9th and apparently my package had been there for two weeks, supposedly. Smh. Two weeks, at least return to sender. A complete mess but not surprised with the trash reviews, throw the whole entire staff away. read more

Like so many other reviews my experience was awful. It took 5 days to deliver my package since it reached the office. Countless calls until I could finally speak to someone at the location and she hung on me. Claimed they attempted delivery but never rung the doorbell or knocked on the door. Just awful. read more

I use this facility to ship and receive small live reptiles (I am a small business owner). Every time I've had packages shipped to me here the customer service has been top notch; the lady working the counter goes above and beyond to secure these shipments. Outgoing shipments have received the same level of care as well. Any issues that have occurred (2 weather related delays and a mechanical issue on a plane) over the four year span have not been the fault of this facility, and were handled by FEDEX to my satisfaction. read more

I live in Linthicum Heights just 0.8 miles away from this center but i prefer drive to Columbia 14 miles from home to ship my packages. Think want type of service I use to get which has motivated me to drive 26 additional miles every time i ship something. Great job ladies. Keep it up. read more

As a business, we get deliveries several times per week. The FedEx center/hub in Linthicum Maryland is the worst. Drivers show up at 9:54, 10:11, 10:22, 10:14, 2:49, 3:32, 3:50, 4:36, 5:16, 5:58, and TODAY was 6:04. Where is the consistency? Excuses range from, "tractor trailer overturned, delayed" to "local weather delay" (no bad weather within 300 miles), and the best was "your driver left early and therefore we will re-attempt delivery on the next business day" (meaning Monday-Friday only). As a business, we need our shipments. How can we keep products in stock and have good customer service when we can't get our deliveries or in a timely fashion? Answer - we cannot. Use another carrier you say? Answer - in most cases, another carrier is not offered and when it is offered, be rest-assured we use a different one. If you are a fellow business within the this delivery area, complain, complain, complain, and complain louder and maybe, just Maybe, something will change...yeah, and we don't need air to breathe. Point being, choose another carrier whenever possible because FedEx is absolutely horrible. (Feel free to call and we'll give you an earful of how much MORE there is to this story). read more

Attendant very nice and helpful. Provided me with a tracking number without me asking. Very customer friendly!

After being told that nobody was home to get my package although i was home all day and they attempted to deliver it at 8:56pm and then they ended up delivering my package to the wrong person or losing it because I never received it when they sent the text saying it was delivered. read more

I pick up overnight packages here often and the staff are friendly, quick, and well organized. They open at 830 and it's always a guarantee that they have my package at that time and know where it is. I can't say much about their other services but I'm satisfied. This place is always a good start to a morning and that's why I keep coming back. read more