As a contractor, be prepared to be treated like an employee. You will be harassed like no other if they feel like you've missed something or made a mistake. The apology will never be as loud as the accusation once proven wrong. Rates might as well be written on a napkin because nothing is concrete. If your settlement is wrong, you will have to go through Congress to get it corrected (if they even correct it.) The rates for the routes will barely be enough to make any money after paying for gas, tolls, and the accelerated costs of vehicle maintenance. The technology used is antiquated. The only thing dispatch or "management" care about is whether you're late or not. Payroll is really ran by 1 person who is too preoccupied with their own route to be able to ensure the contracted driver's pay is correct. Turnover is very high. Proceed with caution. read more

Purchased something from Lowes in which they used this courier to deliver it to me. Took almost a month to receive it due to later finding out they lost it for 3 weeks at the Baltimore branch. Did not respond to any of the 10 emails. 5 phone numbers later with help from another branch in PA they helped locate it and to finally get it delivered. The rep named Dixie in Baltimore was useless and proved incompetent as not only did she not call back as she promised she also couldnt locate the box in her own location and needed PA to do her job. Never even apologized for being wrong. read more

Great service by Need It Now Courier of Maryland.  They're located at 3922 Vero Rd #1, Halethorpe, MD 21227. A great team that called me in advance to line up my best options for receiving the delivery, actually granted my first request of delivery, and the onsite crew that drove the delivery here and setup. Alan and Rodrigo onsite were incredible.  Alan called me in advance, and was very information and on point letting me know when they would be here, and both of the gentlemen delivered exceptional service onsite. Need It Now Courier of Maryland at 3922 Vero Rd #1, Halethorpe is a great. customer service driven company.  I would be more than happy to do business with them again. read more

Deliver for The Exchange and they were 90 minutes late (I guess a 4 hour window wasn't enough time to call us and tell us they would be late). I've never not tipped for a delivery before, i guess there's a first time for everything. read more

Avoid this incompetent, unhelpful, rude bunch of idiots. My vendor chose Need It Now as the "last mile" courier to deliver and assemble a bed and two nightstands. When I didn't receive my shipment in the promised time frame, I called them and was told they didn't have my shipment. When I told the "customer service" agent that her company had acknowledged by email receiving my shipment 2 WEEKS earlier, she immediately began backpedaling and became rude. She said the shipment might be there but she didn't have any paperwork on it. Then all of a sudden said she had just received the paperwork to schedule my delivery. She asked me what day I would like my shipment delivered and then hung up on me. The shipment showed up broken! read more

So I work for this company and I firmley believe that all of us employees do the best that we can to make sure all packages are on time and Handel carefully and professional, it's a good and awesome place to work they treat there employees respectfully, thanks for your time and the opportunity to work for need it now in Halethorpe md. read more

I scheduled a delivery for a sofa on a Friday (I didn't select this company - the vendor from whom I bought the sofa must have). They couldn't offer me any idea of a window for the time of day, which I thought odd, saying only that they would call me the day before with the time (and they don't tell you what time they will call the day before). Without talking to me or without obtaining my permission, the phone rep changed the date of my delivery, claiming she wanted to make it more convenient for me. I moved Friday appointments around since their availability was so limited to accommodate them. By the time I realized I didn't receive the Thursday call, it was too late and I couldn't reach anyone. I only learned my delivery was rescheduled to Saturday when I called to inquire what happened. The phone rep initially claimed I talked to yet another company to arrange the Saturday delivery (maybe the company that has my furniture?). Then, she said I "gave her attitude about the Friday delivery, so she changed the date." This was after we had ended the call, so how would I know it was changed? When I asked to speak to a supervisor, I was connected to a "Brittany." She refused to give me the name of the scheduling agent I spoke with (as I would like to avoid her in the future). The unnamed scheduling agent actually told Brittany I called the other company myself and changed the delivery date, then was unhappy about it. Who makes up such lies? If you can, definitely avoid this company at all costs. They are not reliable. read more

If you need it now, this week, or even this month, don't hire this company. They received my mattress on August 4 and left a message asking me to call to arrange local delivery. For 4 days, I called multiple times and each time, it was not possible to speak to a person OR leave a message. Thus, there was no way to reach them. When the company I ordered the mattress from 3-way called them with me on the line, the woman who answered mumbled and barely said anything. When I complained about their service, I received complete silence for the Need it Now rep. Unbelievable. I told the original vendor that I would not accept delivery from this company as I had no faith that if I set up a delivery time, that they would honor that time. read more

I ordered a desk from Vari and they utilized this company to deliver and assemble it. They lost the base and another component to my desk, so when the delivery men arrived they only had the top. When I called to figure out what was going on with my shipment, the male customer service representative (who refused to share his name) made it very apparent he wanted to be doing anything else than taking my call. They are rude, disorganized, and lack communication skills, all while having no care for their customers. If you're planning on using this company, just do it yourself. At least then you can guarantee you'll actually receive the items you purchased. read more

Read the google reviews and do yourself a favor and avoid this group of idiots. Requested an afternoon delivery, but what would an office full of incompetent buffoons do? Schedule you for their first morning delivery. When asking for options/resolution for my mattress to be delivered in the afternoon as I requested, the numb scull secretary, Brittany, sat in silence and then stated "I don't know, it's your delivery". Asked to speak with a supervisor, but apparently in this office the higher the title, the higher the level of foolery. Spoke with Lauren (I was told she was a manager, so you understand where this is going considering my aforementioned statement). She asked what time I could be at home. When I told her, she said ok and that she would call me back. Five minutes later I get a call from a delivery driver instead saying he is at my door. He asked the same question about when I could be at home that I had just told his simpleton manager, Lauren, then mentioned that I would need to reschedule. I'm not sure if Lauren is actually a manager b/c during my initial request to speak with a manager at 8am, I was told Eric was the manager. Just when I thought it couldn't get any worse...insert Eric aka the highest level of stupidity at this office. I didn't speak with Eric until after 430p and that was only b/c I had to call this 3-ring circus of an office 3 times. When finally speaking to him, he mentioned how busy he was and spoke with a nasty attitude. Hopefully Sam's Club will resolve this by giving the job to a different courier and will not use these clowns for deliveries in the future. read more

They suck,tell u they will be at ur house with a delivery between 3-5 and don't show up.They don't even bother to call and give some excuse for why they didn't show up.When you call them and leave a message concerning ur delivery they don't even have enough consideration to call you back.Thank you need it now couriers,great job. read more