So where to begin... the worst delivery company and customer service I have EVER experienced. I had a package I ordered and needed for a graduation gift. It was originally supposed to be delivered on Thursday and then they moved it to Friday. No big deal. But then they gave me a delivery window of 12-330. Middle of the day on a Friday, but ok I was able to be home for the signature. At exactly 12 I get an email that delivery was attempted and no answer. Not only was I home, I live in an apartment with concierge desk service manned 24 hours, and video recorded entrance ways. No attempt to deliver was ever actually made, they actually never even pulled up to the building at all. Then when I called customer service I was told: they could not contact the driver, they could not escalate to a supervisor because the supervisors don't want to talk to customers, and that delivery would not be rescheduled until Monday. I told them I no longer needed the package Monday, as it was a graduation gift for the current weekend. I offered to come to the facility and get the package, was also told this would not be possible until Monday. The driver could not be sent back because he "has a route" to which I said yes, and I was supposed to be on it, but he never actually came. They told me there was nothing they could do and no supervisor to speak to. What a useless company. I will never accept shipping from them again. In the past they also forged a signature when delivering without contacting me to come sign for my package. 0 stars. 0. read more