Okay, it's the post office, and it's nobody's fault that works there that this place has issues. We…read moreknow the government is trying to run the entire organization into the ground. That being said, I went in there to do nothing more than drop off a package that already had postage. No bin anywhere to do something like that, so I had to wait for eight people. Man, some of these people, this may have been the first time that they ever went to a post office in their entire lives. Actually, stood behind a guy that was asking to track a package, and he had no tracking number. He had no receipt. He was just like, "Well, man, I sent it through here. Do you think you could track it?" Like, wow. That being said, the clearly overworked guy behind the counter was nice. He was going as quickly as he could, trying to read people's minds. I don't envy his job, but at least somebody's doing it so that our mail is moving around.

Sooo much room for improvement. I believe it all comes down to the employees. They're so busy…read moretalking amongst themselves that they give off an 'I don't care about you' vibe. That's the main issue every time I have been here. They have you feeling like you are interfering with their leisure time.

I had a terrifying experience at this UPS Store on Boston Street on Saturday, August 23rd around…read more2:50 PM, and I feel other customers should know. I was 30 weeks pregnant and came in to do a few Amazon returns while my husband and toddler waited in the car. I politely asked to use the gray cart to bring in my packages. One female employee said yes, but almost immediately both female employees started sharply questioning me: "How many boxes do you have?" "Is it a lot?" and repeating that the store closes at 3 PM and I should come back tomorrow, even though it wasn't 3 PM yet. To move things along, I asked if I could start scanning the QR codes while my husband loaded the cart. One of the employees responded rudely that whatever wasn't done by 3 PM wouldn't be scanned and I'd just have to come back. A male employee who seemed new tried to help and started scanning my first return, but when a second code didn't go through, the two female employees just stood back watching him struggle, clearly unwilling to help. Feeling frustrated but still trying to be polite, I rolled my items back toward the door and said sarcastically, "Thank you so, so, so much for all your help -- you've been extremely helpful, enjoy your weekend." One of the female employees(Lexi) then said, "F-her, I'm not helping her, she's being rude." When I turned and asked what she said, things escalated. They raised their voices, said they didn't care if I was pregnant, and one of them shouted: "I don't care if you are pregnant, I will smack the [expletive] out of you." My husband came in, worried for my safety, and told me to go to the car. As I was leaving, I saw one of the female employees come out from behind the counter and start throwing our packages. Another customer in the store was so disturbed that she yelled at the employees about their behavior and later gave me her contact information to support a complaint. This incident caused me so much stress that my OB has referred me to a cardiologist. I filed a complaint with UPS Corporate (Case No. C-0319717605), but because this location is privately owned, I was told by corporate there is basically nothing they can do. I was also told the store refused to provide the video footage corporate requested, and that they communicated to the owner to reach out to me, which she has not! As someone who lives in this neighborhood and shops in this plaza often, I now feel unsafe using this location and hope no one else has to go through what I did.

I showed up at this UPS store around 6:20 PM to return a few Amazon packages. Online it clearly…read moresays the store closes at 6:30, but when I got there, I was told I'd have to come back another time because the register was already shut down. Two other customers were also turned away at the same time. I needed to buy a box for one of the returns and was told I couldn't even pay in cash but apparently the register was completely closed before the actual closing time. If the store stops processing transactions before 6:30, that should be made clear somewhere, either on the door or online. It's a huge inconvenience to rush over after work thinking you have time, only to be turned away early. Definitely disappointing and not the level of service I expect from UPS.

I needed to move my mother on fairly short notice. The Felco team helped me pre-pack a majority of…read moreher household items one week before the move day. Felco also handled donating and trashing the remaining items. Move day went so much smoother with all the smaller items already boxed. They took great care with all the furniture, right down to the decorative items which they individually wrapped. At my mom's new place, they positioned the furniture and helped place other items around the room and into closets. They made the process as easy as I had hoped it could be. They were on time, fast, efficient, careful and very reasonably priced. I highly recommend Felco Packaging Specialists.

From the owner: Senior Move Specialist. Lowest Prices in Town!…read more We Specialize in Helping Seniors Move ! Lowest Prices in town! We Also sell boxes! All Sizes in Stock! Delivery Available! We Purchase Obsolete Packaging Supplies. Boxes, Tape, Packaging Materials. New, Misprints, Used. Complete Packaging & Shipping Services available. We have been serving the Baltimore Metro area since 1937. Please see us for any and all of your packaging and shipping needs.

I was on a work trip that wasn't starting off well. I needed a bag to carry things to a work…read moremeeting. Nothing fancy. There was a sign that said backpacks 60 percent off but did. It indicate which backpacks were on sale and none of the backpacks near the sign had been marked down. I took a bag to the register and asked if it was on sale and was told it wasnt but they would give me 50 percent off anyway due to the sign. I really appreciated that. I didn't even have to argue and it really made a crappy day better. Thank you.

I had an Express Return and chose Staples as the drop off location. Every employee we interacted…read morewith was so friendly and helpful, the drop off process was super easy and you get a 15% off coupon if you purchase something that day. We were out for errands and had a few things to purchase - a got a pair really nice JBL headphones as a gift along with a classic board game - and the 15% off sweetened the pot. I was really impressed by the employees and service was quick and efficient.

Love the customer service at Flashmail. So handy for FED EX and more…read more Been coming here for over 10 years

This is a small shipping center - but don't let its size or location fool you! Looks like a family…read moreowned business (and I'd prefer to support them rather than a large corporation). I actually came for finger printing for my new job, and this was the fastest I have ever had it done. The service I received was quick, and the person I interacted with was friendly and explained other services they offer there as well. I'm looking forward to returning to use it as a mailing/shipping center, and they sold some other knick knacks there as well.

Waiting for my package whole day, was not delivered and item was sent to UPS customer service…read morecenter. Went there, ABSOLUTELY ZERO CUSTOMER SERVICE! RUDE!

So I ordered an iPhone 14 pro max from Verizon. (2 day shipping) by Friday when it was supposed to…read morebe delivered, they updated the delivery time twice. The first being between 12pm -3pm.. by 2 pm it was updated again saying it will be delivered by 7pm.. around 6pm I get an email saying an attempt was made.. I was off work that day so I know no one tried to deliver. I gave the benefit of the doubt and decided to pay the $5.99 fee to hold it at the facility on 6505 quad Ave, 21205. So I waited until Munday to pick it up. Got to the facility around 10am. Picked my box up, and thought (this feels light) as I'm going out the door I was so excited I started to open the box before getting to my car. I looked at the box and it looked like someone untapped the box and rolled the same tape back on, opened the box and it's only my apple watch which I ordered as well. Took the box back and spoke with the same clerk who told me the manager that deals with theft isn't in and he can only mark the package damaged. And then says "it's crazy that they took the phone and left the watch" and says they have an issue there with employees stealing. In a business to insure that you are not liable for things like theft why wouldn't you take precautions to stop it. There are too many bad reviews saying the same thing, it's bad for business, and frustrating to customers. And don't tell me it's nothing ups can do about it. Because there's a lot you can do.. it's called laziness and Unempathetic to the people you serve. If I didn't have to I would never use UPS. But I can't control where I buy things and who they ship with but I do know myself, I will never use UPS as a shipper. Terrible customer service, terrible driver service. The same Thing happened when I ordered my Samsung Z fold 3.. so disgusted!!!

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

This gotta be the best UPS in the immediate area hands down and they get u in and out with a smile…read more Been coming for years but parking is limited!

Even though parking is limited, I'm always able to get parking because of the several 10 minute…read morespots right out front. Great service, quick and easy. I appreciate the neighborhood option.