This review is solely for the customer service we receive from Gilles. He has always been so…read moredetailed and responsive with anything we need for our community! He comes in every Thursday so positive, and such a pleasure to work with! He addresses things quickly and politely and seems to genuinely care about his job. We love him and thank you for everything you do Gilles! XOXO, 7East Team

I really try not to write negative Yelp reviews, as I strive to support small and local business. I…read morehave tried multiple times to get this company to fix the situation, and I am beyond frustrated and over the entire experience. In an effort to save ANYONE from the headache and waste of hundreds of dollars I am breaking down and sharing my experience. It all started with a squirrel problem. We had a family of squirrels living in our attic, and after the horror stories of the destruction they could cause started coming I decided to call someone to help rid us of the problem. I called one person, and he told me he would quickly take care of the situation - but if I am sensitive to animals, I may not like it. After much searching, I found Pest Management who gave me a detailed plan of how they will humanely catch and release the family. After a thorough inspection, I was told a family was nesting in our attic as well as a "rat infestation" and sold on securing all access points to the house. Against my DIY husband's wishes, I went ahead and went with the full shebang because with it came a full year's warranty. Two months I lived with various men, not just coming in and out of the house, but at random times. I would be given a day / time for trap checks, and they would show up days / hours later. Fortunately I work from home, however my schedule was no longer my own. I would sit in anticipation hoping that maybe something would be caught, given the cages and traps that were placed and checked throughout my attic. After that period of time, everything was sealed off and traps removed. Nothing captured. Not a single rat from this "infestation." Not a single squirrel. A frantic terrorized squirrel fell through the chimney, which we removed ourselves. But that's it. Then the rot hit. So my "humane" pest removal basically was a complete hassle for me, along with trapping the animals in our walls and letting it die and rot. Super humane right? Awesome. I sent a letter to owner and management about my frustration and to see what can be done about the stench of death that had taken over both sides of the duplex. The response was "It really upsets me to hear this!" and the solution was to give me a bag of scent diffuser. Fast Forward several months, and our tenant has some very aggressive rats taking shop next door. (Did I mention they have a new baby? Yeah, kind of a big deal.) My husband reminds me of the big warranty I so beautifully sold to him a few months ago. I begrudgingly call the place, hoping they will finally make good and prove me right in making this decision to hire them in the first place. The person answering the phone was quick and speedy, and made sure someone was there the next day. (Win!) The next day the guy comes, first thing. He sets a couple of mouse traps, tells her there's a hole behind the oven that needs to be fixed, and leaves. Never to be heard from to check the traps or follow up again. That's it? How did they get in at all, considering we paid to secure all access points around the house? Wouldn't he communicate that with me, the customer, to give me the rundown and guide me to solutions? Nope. Nothing. Silence. Being the person of faith that I am, after a week of no word I try once again. (I am stubborn in my resolve). I speak to the sweetest new receptionist on the phone, just trying to understand what it is that my warranty covered. Maybe it's a mistake of mine. Perhaps I just didn't quite understand what I purchased. Again, benefit of the doubt. She tried to get the owner, Sarah (who has already failed on so many occasions when given the chance), on the phone to talk to me. Sarah chose not to speak with me, but to have the tech that came out give me a call back to explain. He'll call within 30 minutes. It's 2 days later, with not a sound. Your time is up. Failure in Service. All Around. Search elsewhere, Yelpers. Save yourself. PS. NOTE: This is a condensed account of everything experienced with this company. It has not included the cigarettes in our driveway, the duplicate $750 charge to my card months after the first charge, mud dragged through my house, etc. The techs are run ragged, my original sales guy is long gone. It's all around bad.

I use Roberts for quarterly pests and bug control inside and outside my house…read more Angel is thorough, friendly and always follows up quarterly without having to reach out which is appreciated! Highly recommend. The service is around $100 which seems reasonable.

Bad experience with Roberts Termite and Pest control. Rock, the owner, who I had never dealt with…read moreor talked to for as long as I was a customer, called one day and said they weren't "willing or able" to come out to spray for bugs other than quarterly. Their sales pitch to me in the beginning was they'd come out any time I had any bug issues. So I had needed them a couple of times during the quarter since I had just moved in and the house hadn't been lived in for at least 5 yrs. I would not recommend them to anyone. Their communication is terrible. They said they contacted me and we "discussed it several times"....uh, NO WE DID NOT. They may have talked amongst themselves in the office but NOBODY told me until I got that call from the owner from out of the blue and had no idea what he was talking about. I mean, isn't that what I'm paying for...for them to come out when there's a bug problem and spray for bugs???! There are plenty of pest control companies around, so don't bother with this one.

Brandon is fast, friendly, effective, responsive, and affordable. What more could you want? He's…read morebeen doing general pest treatments every 3 months and mosquito treatment of my yard for a couple years now. Does a really great job and is very affordable.

I requested a free inspection and consultation through Yelp and the owner responded within an hour…read more He came out the same day to set up rodent bait and a camera, then returned a few days later exactly as planned and right on time. He didn't find anything and didn't charge me a thing. Communication through Yelp chat was excellent the whole time. I highly recommend him.

Sam is great! Aztec…read morehas helped us with ants around the kitchen sink, cockroaches left behind by tenants, rodents in the attic, and springtime fleas and things in the yard. Never a contract, just treatment that works. The ant and roach treatment included followups for a period of time if needed, and I think I had them do a second application for the ants. They have my loyalty for life after getting rid of those roaches as fast as they did. If you are a DIY type, they will suggest things you can do to prevent problems going forward.

Pretty disappointed in our experience with Aztec! We had them come out for a carpenter ant problem…read more Their website mentions a full house inspection but our technician did not do a search inside our home. We had been finding carpenter ants (started out with 30-50 a day, including winged ants) throughout our house with no obvious trail or idea where they were coming from. He believed the problem was external so he only did a perimeter spray. I was warned that it can take 30 days for the poison to be brought back to nest and wipe them out. It has been nearly 30 days and the problem has continued to get worse. I reached out multiple times and expressed my concern of a satalite nest inside the home somewhere but have just been told to wait 30 days. We were out of town for 36 hours and came home to 90 live ants throughout the house (this was 19 days after treatment). After that, we ended up contacting another pest control service to come out. They were WAY more thorough and seemed more invested in helping solve our problem. They searched inside our home and attic which Aztec did not do.

So happy I picked this business!! They saved me from the angry ground wasps in my Vegetable…read moreGarden!! They used organic methods to keep my edibles safe. They communicated clearly and directly with me, showed up when they said they would and were a delight to meet! Danielle, you are a rock star!!! So brave! and Sarah, you came for the follow up and to retrieve the nest. I hid! You are both so brave!!!!

I found active termites in a wall so I made an inquiry because I wanted to have Fipronil injected…read moreunder the slab after drilling holes for it. The owner Sarah (an entomologist -- bonus) called me in a few minutes. She said they don't do drill+inject Fipronil, but she reviewed my exclusion plus bait station plan and made several helpful suggestions. It was a 20-minute call and she knew from the beginning that this would not be a paying job for them since the one thing I can't do myself without a pest control license is something they don't do themselves, but she was generous with her time anyway. At the end I offered to pay $50 for the consult but she said it wasn't necessary. I will certainly call them if I'm unable to locate the entry point of rats into my rental house.

We got a good inspection and recommendation for treatment, but were out of town during the time the…read morework was scheduled to be completed, as agreed to with the company when contracted. They were supposed to provide emailed updates, but failed to do so. Upon our return to town, I contacted the company to get a report on traps set and any rats found as no traps were visible at any point. They scheduled a follow up visit bt failed to show up. After multiple phone calls to find out what happened, they finally told me that they had been in a wreck and their truck was damaged. When they wanted to reschedule after no contact for close to two weeks, i told them to get lost. I do not believe any work beyond the initial inspection was ever attempted, let alone completed.

Only pest control company who answered my request within an hour…read more I found mice in our garage and it freaked me out. They came out the next day and started the process of getting rid of them. Found the point of entry and closed it off for me. 2 weeks in, no more mice. Thank you so very much for your great work. We are not going to continue with the current pest control co. We are going to hire them to do all of our pest control from this point on.

Dave did a very thorough inspection and was nice and professional. He didn't find any evidence of a…read moreraccoon but i will definitely call them if i do. no

I had a squirrel infestation in and under my chimney and the Wildernex team, specifically Dave were…read moreSO incredible. They were able to come to my house same day to remove all the squirrels and wrap my fireplace to ensure there would be no more squirrels. We ended up finding not 1 but 2 more under my fireplace. Dave and team were so great about coming to my house 3 more times to find the squirrels (spent all Saturday at my house trying to coax one out) . We found them -- finally! Dave did have to take apart my fireplace but he made sure it was all put back together and cleaned up as if it never happened.. thank you!!! Wildernex was incredible to work with and will by my first call for any future critter problems! I would recommend them to anyone!!!

Mike was honest, reliable and arrived early. We had previously contracted with Terminix who sold…read moreus on a $4K rodent exclusion plan. Terminix did a great job of selling us the plan but has been completely ineffective since then - it's been 2 years and we still have the exact same issues with mice.

During the cold snap we had a Raccoon set up home in our attic. it also brought a skunk smell as it…read moremust have been sprayed. I called Critter Ridder twice as I was anxious to have the crittper removed. This was during the week during business hours. 4 days later and still no return call. Then called Jesse's Critter Removal. He answered the phone and within 2 hours he was at our house with his crew. They spotted the raccoon and went about closing access points leaving one with a 1 way gate. He placed a remote camera on the exit and that night Rocky left the building. He came back yesterday and permanently closed all of access points. Jesse has a 2 year warranty and I could not be more pleased with his work.