I called right at 8 AM opening time with a swollen, sore eye and managed to get a same-morning…read moreappointment! In just 45 minutes, I received a prescription, ordered new contacts, and got my glasses adjusted. Everyone was incredibly kind, helpful, and professional, and the office was spotless and well-organized.

I always have a great appt at Tozer! Kim is always very helpful and so good at her job. Dr dahnka…read moreis very good at explaining what my exam shows! She also has a great personality and immediately puts you at ease! Tozar is a wonderful place for you to get the right care for your eyes!

I have been a patient with this practice for many years. At least 15…read more I was diagnosed with kerataconus in my early 30s and no one in Flagstaff was able to take care of me. I was sent to a doctor in Phoenix who quickly referred me to Dr Maynard, who was an expert with my specialised needs. He was so amazingly excellent and knowledgable. I love the entire staff and have always had the absolute best experiences I was so nervous when Dr. Maynard retired, but Dr. Heffelfinger has continued to give excellent care to us and any nervousness I had about him retiring has vanished. I have absolute zero problem with driving 2.5 hours for my appointments. They are worth it and have always been able to work with my schedule. I cannot say enough good things about each and every person here. Best possible experiences ever!

I have been going here for 7 years. The last pair of glasses I had to take bake 3 times and I still…read morecan't see out of them!!!! I am so frustrated I went to Lens Crafters for the correct measurements for the correct vision in my glasses! What a waste of money.

BEST customer service I have EVER received in my life with Doctor My Eyes/Stephen Cohen, OD and…read moreAmanda Goldberg, OD and Bausch + Lomb! Me being the irresponsible adult, waited until I was out of contacts to go to my appointment to get more. They didn't have trials of my astigmatism contacts I use but they had the regular ones which can hold me over. Dr. Goldberg said they typically come in fast so after a week, I called and asked where they were because I didn't get them yet. They were on backorder and she (will not name who I spoke with on the phone) said let me call and see for how long, it's not usually long. Turns out it IS long and they wouldn't be in until November 17th so she directly called the manufacturer (Bausch + Lomb) and they said they can overnight them for $13. So I paid the $13. Well that was on Friday so I expected them Monday. Didn't get them but thought... maybe because I called them later in the day on Friday, they probably won't be here until Tuesday. Tuesday goes by, NO CONTACTS. So first thing this morning I call the eye doctor and she tells me the FedEx tracking is saying it was delivered......... I BLEW UP. I would know if the contacts were delivered. I work from home and see FedEx pass me everyday. We have a camera that would go off if something was delivered. She basically tells me it is out of the eye doctor offices hands now and I need to deal with FedEx. All I can think is "I just want to see!!" The lady tells me "well you can order more but it'll cost you". Immediate thought was I AM NEVER GIVING MY MONEY TO THIS OFFICE AGAIN. I call FedEx and they tell me they will contact the driver and he SHOULD get back to me by the end of the day, 5pm. I said "so I will sit her blind until I hear back from you at MAYBE 5pm!?" He said he made note that this was urgent... Mind you my thinking is, I'm working from home today and will flag down that driver myself when I see him. I get this text from the doctor's office and I honestly started tearing up.... My office and Bausch and Lomb are splitting the cost of my two 90pk contacts and overnight shipping. IF THAT ISN'T THE BEST CUSTOMER SERVICE YOU HAVE EVER SEEN, IDK WHAT IS. P.S. I'm highly considering lasik after this experience and I am still going to fight FedEx for the original contacts so I can give them back to the office for so generously giving to me

Dr Cohen is an incredible diagnostician & fabulous practitioner. Rarely are we so impressed w a…read moredoctor. Not only does he take his time to go over all your concerns he is spot on with his treatment protocols. I know from experience since my husband is a double boarded MD. Don't hesitate to use him.

Dr. Lasee is amazing. Not only do I love my glasses, but I recommend my mother go here as well and…read moreDr. Lasee noticed signs she may be diabetic and recommended she follow up with her primary care. Turns out she is! Thankfully we caught this now and can get her healthy. Dr. Lasee goes above and beyond, plus she has lots of really stylish frames to choose from!

My husband and I lost our vision insurance when he retired, and I have been looking for a place…read morethat is affordable, and where we feel comfortable. Lexy, who answered the phone was very congenial, and answered all my questions and concerns. We were able to book an appointment the next day. Dr. Lassee was very informative and took two hours with us. I felt very heard and taken care of. She has all the state of the art exam equipment. The glasses are at the end of the experience, and we had such a good time trying them on. I have never had glasses, but needed them. I am so happy with the ones I picked. My husband has glasses and is still deciding what he wants to do, but we are both very happy with our experience in the office. I wish I would have taken more photos. The office is very nice. I definitely recommend going here.

Very kind and caring staff. Dr. Michelle was so thorough, compassionate and reassuring. She spent…read moreso much time listening to me and answering all my questions. I never felt rushed during any part of the process and my new glasses are perfect!

I came here for 2 years because of the location and that it is family owned. However, I stoped…read moregoing here for a few reasons. 1. Making an appointment was an inconvenient to my schedule. I work 7:00am-3:30pm and the latest appointment they do is 3:15pm. They are open Monday-Thursday 8:00am-5:30pm and Fridays 8:00-1:00pm. They do not work Saturdays. 2. I work remotely, a desk job, and my vision would start off fine in the beginning of my day, but a few hours into my day; my vision would get blurry for a few hours, then go back to being fine in the afternoon. The doctor kept testing my vision in the exam room; as in seeing if there was something wrong with my lenses. It turned out my eyes were dry. How can a doctor not know when a patients eye is dry? That is alarming to me. Luckily, he has been patient throughout the process; but is frustrating to see an optometrist who cannot detect dry eyes. 3. If you have an appointment at 12:00, plan to n being there until 1:30pm. The doctor does not see you until 12:45/1:00pm.

The care I received WAS THE BEST! Dr. Kenneth was exceptionally knowledgeable, professional and…read morecaring. What a wonderful experience. Thank you! Paul Bach

Easy scheduling process and great communication about insurance and appointment reminders. Accept…read moretext messages which will include appointment reminders and a link for forms. Very nice location and the office is calming with peaceful pallets of color as a well. Found this provider through VSP after moving to the area. Dr. Wong and her staff are all absolutely fantastic! Everyone was so very professional and all on time. They have a wide selection of frames so beautiful that I selected a beautiful pair of Versace and a pair of Tiffany glasses for reading and work. It is so wonderful to find perfection!

I highly recommend Dr. Kwok. Wearing progressives can be hard to get the prescription just right…read more But not here! Not only was the exam extremely thorough, these are the best pair of glasses I have had in the 10 years that I've been wearing progressives!

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I just love it here, the staff is so kind. I've been going here for the past 3 years and just…read moreeverything the perfect service. I got really expensive glasses last year so this year I just did the standard exam and glasses copy of $35

Great eye-care place, but staff are want the friendliest called to see if my glasses were ready and…read morethey told me to call them back in a bit coming from a insurance background myself you never tell the client to call back. You'll call them back yourselves and check up with them. Just overall didn't like the feel of the receptionist complaining to me about how she got off lunch break and was overwhelmed getting back to work. It's not my fault. As well as coming in there to park the space are tight if your in a bigger vehicle or even a small coupe like myself it not a ton of space to get out. Just overall wasn't too happy how they take apart in management other than that, experience I guess was fine.

I never knew you could feel a bait and switch going to a doctor, but we sure did! Called to inquire…read moreabout co-pay while debating between visiting them and visiting Costco and wanted to confirm that it would in fact just be a better idea to establish as a patient at a doctors office but clarified that we needed a contact lens fitting. Came in and verified insurance, had exam, and all of a sudden, as we're ready to leave, they asked for almost $400 more than what I was told on the phone as my co-pay PLUS an additional $45 for a "contact lense training" for a new wearer. Mind you, ALL of what they did, the exam, eyeglass script, and lense fitting (with new contact lenses wearer), would have been $120 each at Costco WITHOUT insurance. They literally LIED to me to guilt me to pay SOMETHING saying they could lose their license if I did not pay for service rendered or if they gave a discount. Not to mention, they were running late and the entire visit lasted longer than a typical Costco visit. What a waste of time and now I have to keep my fingers crossed that I can take my vision benefits to Costco in order to get a contact lens fitting without having to pay twice. Better frame selection at Costco and Eyeglass world as well as other shops.

As wonderful as my initial review was when I first did business with AECC, after more than one…read moremonth, I have been more than disappointed. I visited, rcvd my eye exam, & ordered new glasses on April 23, 2025 The time it took to receive my new lenses was longer than any vision outfit I've ever dealt with...over two weeks, & I'm 75 yrs old! When they arrived my regular lense glasses were fine. My sunglasses were a disaster. A small sliver of the lens just above the bifocal was accurate. The entire top half of the lens was out of focus. The bifocal was so low I had to tilt my head back to even use them. That was two weeks ago. It is June 2, 2025 as of this writing. I called AECC this morning for the status of my reconfigured sunglasses. The CSR could not even tell me if or when they'd be shipped! This is by far the worst new glasses purchase I've ever had. Who knows when I'll have my new sunglasses...properly made? I really loved the staff & the opthalmologist. This review pains me.

The quality of care I experienced at Moon Valley Eyecare was exceptional. I highly recommend tbis…read moreplace to one and all.

I was seen by Dr. Bromley, but the entire staff left an impression. I would recommend Moon Valley…read moreEyecare to anyone. By far this is the most accurate my prescription has ever been. The amount of attention and time Dr. Bromley spent getting my prescription dialed in shows you he really has a heart for what he does. The front desk and staff who help you find your frames were wonderful too. The frames they helped me pick out fit great and are incredibly comfortable, as well as being stylish. My only regret is now I see perfectly so I won't have a reason to go in again any time soon. If you're looking for the best experience this is the place to go.