I would like to give a 5 star review but the manager of this place is MEAN! The ladies that take…read moreyour insurance info are fabulous and very helpful. The vision doctor was fabulous! And answered all my questions. The technician was even super helpful talking through the process with my son. Then we went to the other side and the manager was the rudest thing I had ever encountered. My husband went on another time and said the same thing. The person you want help from is Sarah, she is genuine and nice. She helped with everything! Next time if it is just the manager around I will come back because she needs to learn manners with customer service. How did she even get in that position? I wish I could give 5 stars to everyone but her!

Ann took care of us and was super friendly, courteous and very helpful. As soon as we walked we…read morewere greeted and told someone would assist us since everyone was attending other customers. 3 minutes later Ann began taking care of us. She walked us through the whole process and we ordered some glasses. She really made us feel welcome and cared for. Softens the blow for a major necessary purchase. Thank you. I did notice everything was clean and in order. Floors, mirrors etc.

Richard is amazing!! Not only did he go out of his way of finding me the best glasses, he also…read morehelped me get them at an affordable price. You don't see service like that anywhere. I really appreciate this place and this is my second year coming here after bouncing around so many places. Highly recommend! Dr Steven Wan is also great!

Same-Day glasses took 3 weeks for us. No special order or anything out of the ordinary.read more

If there were more than 5 stars I would give them! From the moment I set my appointment on the…read morephone to my actual appointment I had nothing but a pleasant experience. The employees think outside the box and go the extra mile to ensure they communicate anything concerning insurance prior to the appointment. Upon my arrival I met with Jesus who was such a delight he made me feel very comfortable and was super informative! Dr. Moen was also very informative and did such a thorough exam on my eyes I was so pleased with the service that I made sure to tell my family and friends! I will be back!

Negative rating: I…read moream extremely disappointed with my experience and, unfortunately, will not be returning. I recently received an email and text notifying me of an appointment on 8/9. Since I am currently waiting to hear from the office about an appointment to pick up and fit my new glasses, I reasonably assumed that was what the appointment was for. At no point had anyone explained to me that it was standard practice to schedule a routine follow-up appointment a year in advance. Because I wasn't available at the scheduled time, I called the office to clarify and reschedule. Deanna answered the phone, and when I asked about the appointment, her response was, in a noticeably negative and condescending tone, "Did you read the message?" I was honestly taken aback and asked what she meant. She then reiterated that I needed to read the entire date because the appointment was for next year. The misunderstanding itself would have been incredibly easy to clear up and was not a problem. The way I was spoken to absolutely was. I have worked in customer service and management for approximately 30 years, and I would never tolerate an employee speaking to a customer this way for asking a reasonable question. A simple, "I can see how that would be confusing. That appointment is actually your annual follow-up for next year," would have resolved the entire situation in seconds. Instead, I was made to feel as though I was foolish for calling and asking for clarification. Customer service matters, especially in healthcare, where patients should feel comfortable calling with questions without worrying about being talked down to. I no longer feel comfortable doing business with this office and have requested a full refund so I can take my business somewhere that treats customers with basic courtesy and respect.

I had an eye exam here recently. The front desk receptionist wasn't very welcoming no greeting,…read morejust asked for my insurance and ID. Thankfully, the lady who did my pre-exam was so kind and friendly, and the doctor was excellent. He was knowledgeable, caring, and got my vision exactly where it needed to be. Overall, the exam itself was great, but the front desk experience could definitely improve. Customer service matters, and a simple hello goes a long way. I'd still recommend this place because the doctor and exam staff were amazing just don't let the front desk experience discourage you.

The communication in this place is insane. We have been using them for 5 years and decided enough…read moreis enough. We ordered glasses but were never told when they were in. I tried to get my glasses fixed but they could not fix them and the screw fell out right away. We were told they lost our info when they switched over the system and or that it took 20 to 30 minutes to access everything and we had to wait. I would not go back.

My glasses were completely destroyed after my sisters big ah foot stepped on them, the technician…read moretook 5 minutes and worked some dark magic on them. Definitely getting that bread tn :)

Amazing! Got my glasses in a week and the ladies were super helpful! 10/10 recommend!read more

First, the doctor was great, but the staff needs work. Showed up for my eye exam and presented my…read moreinsurance card. She asked if I had proof of eye coverage. I said I had it on my ins. She wanted and asked for written proof or she had to charge me. I paid the fee and went home, verified I had coverage, and called back. I was told I already paid and that was that. I called my provider who called them to tell them I was covered and to bill them. When I called back, I was told I would not get a refund unless they were paid in 3-4 weeks. I was telling this to the place I went to get my glasses from who verified my coverage from the card, and they thought it was crazy. Our consensus was incompetent or lazy; I am going with both.

Dr Susie Gill has been fantastic. Very caring and reassuring. I was referred to that office due…read moreto an ulcer on my eye that was very painful and extremely sensitive to light. Because it was getting close to the holidays, she made sure I received quick and sensitive care. I cannot say enough good things about the way she reassured me and made me feel like a priority.

I never thought to look for classes at Jc Penney. I am so glad I stopped in to check it out…read more I love the employees, they are very kind and helpful. Sam is amazing! I got amn awesome deal on my Rx sun glasses, and then a few weeks later caught another amazing deal for glasses. The HD you can get for your glasses is amazing, everything you see is crisp! I highly recommend this store to anyone, I will only be going here from now on.

Muy buen lugar , buena atención ayuda en todo la Muchacha…read moreque está al frente del mostrador es simpática aparte hablaba español la Que me hizo el Examen también muy simpática a esos lugares debemos ir , el doctor y todo el personal excelente recomendado % muchas

I recently left a poor review of this establishment, and I want to take a moment to advise an…read moreup-date. After my recent review I received a message from Jessica asking if I would reach out and explain my issue. I did, and she told me she would contact management....... Surprisingly, received a call from Kim at the store. Again, I expressed my disappointment regarding my experience. I said I was not complaining to get anything- I didn't want anything, just letting them know they had issues to address. Kim asked me to give her a week to talk to her people and she would get back to me. She called me tonight and I will say that Kim went above and beyond what was expected. I will say- before you drive by Nationwide Vision in Goodyear- stop in and give them a try... They did more than make things right for me. Thank you, Kim.