Throughout the process of setting my appointment to the exceptional care I received at my…read moreappointment at West Valley Vision, I rate this establishment 5 out of 5 stars!

Did not have a good experience with this organization. The didn't provide updated prescription for…read morecontact lenses to the company that I ordered from. They are supposed to respond same day. My prescription is not accurate.

Ann took care of us and was super friendly, courteous and very helpful. As soon as we walked we…read morewere greeted and told someone would assist us since everyone was attending other customers. 3 minutes later Ann began taking care of us. She walked us through the whole process and we ordered some glasses. She really made us feel welcome and cared for. Softens the blow for a major necessary purchase. Thank you. I did notice everything was clean and in order. Floors, mirrors etc.

We have worked with Sarah a few times. We always go back to her. Awesome at picking out flattering…read moreglasses, shes great at listening and has exceptional customer service skills. As for the glasses, they have nice brands and are reasonably priced. I also really like the extended warranty, totally worth the cost.

Okay, Dr Beth Pyle-Smith is simply a God send. I was supposed to provide this review about 6months…read moreago. To make a looong story short, my husband went to her practice because he was suffering from his left eye acutely looking towards his nose (left eye crossed). She saw him, didn't see anything she could definitely diagnose him with. She HIGHLY recommended we go to BARROWS NEURO EMERGENCY ROOM. She explained exactly what would happen, and she was 1000% spot on! They saw him, they treated him and reassured us that his acute left eye cross issue was not a (eye sight threatening) issue. Her effective efficient care was and is truly appreciated. I am grateful that she was the O.D. who attended to him that day. She is THE ABSOLUTE BEST!! I HIGHLY RECOMMEND HER AND HER BUSINESS! THANK YOU DR BETH PYLE-SMITH

Beware this office will charge you an arm and a leg for glasses and contact lenses! After my…read moreinsurance I still paid out of pocket over $700 for my contacts and glasses!! I tried canceling within 24 hours of my order and they refused to refund my money. Costco only charges $245 for the exact same order. I advise everyone to not buy glasses or contacts from them. Shop around for better deals

Not sure why this location has such low ratings... I have been coming here annually for my eye…read moreexams and contacts for the last 3-4 years and have always had a pleasant experience. All of the staff have been great and I love how convenient it is to get an appointment and I'm always in and out!

I came in to get my glasses adjusted and nose pieces fixed and lucy was awesome and very sweet. My…read moreglasses have a lot of wear n tear and she fixed them with no hesitation or judgement. She even offered to deep clean them. I love this location very positive customer service and fast service.

I've been a customer at this place for the last 10 years. I love the employees. Super friendly and…read morekindly. Recently I called for my annual eye exam. Every time someone from a call center not in AZ would answer. I'd ask do you know if this is the location right by Safeway. And she started reciting address. I stopped her and said I already know the address just wanted to double check that they were next to Safeway. Call center gal was very rude she told me I have to finish reading you the entire Address. Then I asked how many locations are there on west side. She began reciting off every address of a nation wide on her screen. I kindly said I just need to know if it's near Safeway. Reply well I've given you every address for nationwide. Did you have any other questions. Felt like I was being pranked by someone. lol. Go back to having local store people answer phones please.

Sales people and most of the staff can be condescending and try to upsell you without disclosure…read moreand hope you don't notice I guess. I will not be going back. They did fix the problem however. I'll either go to another location or a different eyeglass business next time.

My glasses were completely destroyed after my sisters big ah foot stepped on them, the technician…read moretook 5 minutes and worked some dark magic on them. Definitely getting that bread tn :)

Amazing! Got my glasses in a week and the ladies were super helpful! 10/10 recommend!read more

Dr Susie Gill has been fantastic. Very caring and reassuring. I was referred to that office due…read moreto an ulcer on my eye that was very painful and extremely sensitive to light. Because it was getting close to the holidays, she made sure I received quick and sensitive care. I cannot say enough good things about the way she reassured me and made me feel like a priority.

Dr told me the straight truth about my eyes and what needed to be done to correct them or keep them…read moreabout the same and not let them get worse. The staff was very polite and considerate and help me in any way they could, including helping me call a ride after the injections.

Muy buen lugar , buena atención ayuda en todo la Muchacha…read moreque está al frente del mostrador es simpática aparte hablaba español la Que me hizo el Examen también muy simpática a esos lugares debemos ir , el doctor y todo el personal excelente recomendado % muchas

I recently left a poor review of this establishment, and I want to take a moment to advise an…read moreup-date. After my recent review I received a message from Jessica asking if I would reach out and explain my issue. I did, and she told me she would contact management....... Surprisingly, received a call from Kim at the store. Again, I expressed my disappointment regarding my experience. I said I was not complaining to get anything- I didn't want anything, just letting them know they had issues to address. Kim asked me to give her a week to talk to her people and she would get back to me. She called me tonight and I will say that Kim went above and beyond what was expected. I will say- before you drive by Nationwide Vision in Goodyear- stop in and give them a try... They did more than make things right for me. Thank you, Kim.

The Vision Center of West Phoenix is truly a gem. Raveena was incredibly kind and accommodating…read morefrom the moment I walked in. Dr. Juarez was refreshingly honest--he focused on what I actually needed and never tried to upsell anything unnecessary. Gabby took her time answering every question and helped me make the best decision with confidence. They even placed my prescription lenses into my Meta shades at no additional charge, which was a huge bonus. This is a minority-owned small business that genuinely cares about people, and it shows in every detail. I recommend them to everyone.

It's always a pleasure being treated by Dr. Juarez…read more His knowledge and bedside manner are fabulous. His quick wit and knowledge of different treatments and insurance make him a premier provider in eyecare. With weekend hours, morning and evening hours, and a full-frame center coming to this location, all your eye care needs are taken care of in one place.