I had a wonderful experience with Dr, Singh after my TBI 10-21-25…read moreI went in today to reorder some transitional Glasses to Sunglasses from my previous order. Sue was so extremely comfortable assisting me with exactly what I needed. Thank you both for a wonderful experience. Dr Singh I hope will be there for a very long time. We need more Dr. Sings and Sues in today's society. Thank you again Lens Crafters. Karen H

I had an awesome experience at LensCrafters in Surprise!…read more About two months ago, I had an issue with the fishing wire on my semi-rimless glasses. I took them to another optical department for a repair, but they told me they didn't have the correct length of wire and had to rig the repair. Afterward, the frames never felt quite right. Today, I noticed the wire was actually hanging out from the top of my frame. I first stopped at another optical center in Surprise that I knew did repairs, but they told me they wouldn't repair frames that weren't purchased from their location. So I went to LensCrafters in Surprise -- and what a difference! From the moment I walked in, the team was friendly, welcoming, and completely confident that they could fix my glasses. Keep in mind, this was only about an hour and a half before closing. Ricardo told me, "I'll take care of your glasses. Just give me about an hour." I ran a few errands, and before long I received a call saying my glasses were ready. When I returned, Ricardo explained that he had straightened the frames and installed all-new wire. I put them on, and they felt fantastic -- comfortable, straight, and sitting perfectly on my face. I asked what I owed them, and they wouldn't accept payment. I was told it's LensCrafters' policy to provide these types of repairs at no charge. The confidence, friendliness, and willingness to help really impressed me. Awesome job, Ricardo and the entire LensCrafters team! You earned a very happy customer!

Dt Vu was fantastic! My 12 year old granddaughter usually is very scared and nervous especially…read morefor her first eye exam. Dr Vu had her laughing and she opened up to him. he asked her questions about school and what she liked and he offered some good advice about not staying on the phone for more than 30 minutes at a time without taking a short break in order to save her vision. he really listened to her and did not rush anything. Best eye doctor ever!

WALMART VISION is GREAT from the opticians, lens development and customer service to the…read moreoptometrist. DR VU was wonderful and fun. He really cares about ensuring you understand everything. He's so energetic and complimentary, I felt like I'd been in a photo shoot and he was the photographer! :) I've obtained glasses over the past 6 years with 3 different places. The glasses I received did not fit correctly for use of the lens. On the last pair, I said that they wouldn't work for computer use and was told to "just take them and try them for a few weeks". When I went back, they were no longer there!

I went there because it was the closet place that took my insurance. I'm so glad I did, they take…read moretheir time explaining things. My last appointment the doctor saw something in my eye that concerned her. She sent me to a specialist as a precaution. Turns out I do have an eye condition that I need monitor. I've been going to those big corporations for years and no one said anything. Their customer service is the best considering it's Walmart. They personally helped me pick frames without rushing me. Made me feel comfortable. I recommend this place to all friends and family.

So I went to the competitor across the street needless to say had a terrible experience waited 90…read moreminutes and they still had not seen me plus they charge $60 for me to come in. The door would definitely recommend them to anybody (Avs) So I went to Walmart vision I was greeted by a representative when I came in the store very pleasant very easy to talk to very accommodating. She called me a half hour later and said that she had a cancellation and they could see me at 3:30. I showed up at 3:15. They showed me to see the doctor at 3:30. The doctor was outstanding just simply a pleasure to deal with very personable. I could not say enough good things about her. I've been in the Customer Service business for 54 years and I can assure you, she rates at a #10. I know it sounds weird to go to Walmart for glasses. Trust me. I got over it when I walked in the door and got that kind of service. By the way an office visit cost $30 the price then from across the street.

Staff and Management at this location is top notch! I visited on Friday, August 30th and was…read moreinitially taken care of by an associate who was pleasant and professional. She happened to be the store manager and noted that my insurance would be accepted at another eye lens business (their competitors). She gave me price options and mentioned it would be worth my while to go and check them out for any frames I may be interested in and if they did not meet my needs - she would be more than happy to continue assisting me. I visited the competitor at boy oh boy was my experience like "night and day" in comparison to service, care and even the quality of choices in which I received at Lens Crafters. The workers at the competitors were trash talking a previous customer. Standing together in a huddle and not helping anyone in the store. Neither even came over to me to offer assistance except yelling across the room if I was needed frames or lenses or a full eye exam. NOT Professional BTW. I decided to return to the Lens Crafters off Northern and made a complete purchase with the manager. I received a same day eye-check, picked out my beautiful frame choice and was promised lenses within a weeks time. My glasses arrived quickly and I couldn't be more happier. I highly recommend Lens Crafters for every person needing glasses and wanting impeccable, affordable and professional service.

I made an appointment, but had to wait 1 hour to see the doctor for annual exam. Ihave been here…read morebefore but they have no records for past history? I have bought 4 different pairs of glasses over 2 years here. Either AI / computer systems have really screwed up or they just pass the buck. Other than than excessive wait times -- product and glasses are ALWAYS spot on!

Excellent service Excellent prices…read moreQuick and efficient Thanks Suzanne Rosenthal Huge selection

Doug is an incredible optician and a great guy. I have a fairly complicated prescription and he got…read moreit perfect the first time on both my glasses and my sunglasses. His prices were very reasonable. I will definitely be using his services again and again.

My glasses broke and I needed a new pair ASAP. From the moment I walked in, everyone was so…read morewelcoming and helpful. After my eye exam, I found out I couldn't get same-day glasses because of my high astigmatism. The manager went above and beyond and found a pair of frames that fit my old lenses so I'd have something to wear until my new ones came in--completely free of charge! I truly can't thank him and the staff enough for going out of their way to help me. That kind of kindness and customer service is hard to find these days. Such an amazing practice, and we'll definitely be back!

I do not recommend Stanton Optical in Glendale. My main issue was how Haylee and store manager John…read moreMartinez handled a mistake made by their own store. I brought my 14-year-old son in to get contacts and learn how to insert them. After two appointments, he was still having difficulty, so they sent him home with a trial pair to practice. Afterward, I received TWO voicemails from the store saying his contacts were ready for pickup and telling me to come in at my earliest convenience. I drove roughly an hour round trip specifically because of those messages. When I arrived, Haylee refused to give me the contacts because my son supposedly needed another insertion appointment. I showed Haylee the voicemail transcription on my phone and had her read it herself. It clearly said the contacts were ready for pickup and told me to come in at my earliest convenience. Instead of acknowledging their miscommunication, the situation became argumentative. I asked for a refund. I paid approximately $400 in CASH, but they refused to return my cash and said I would have to wait up to 20 business days for a corporate check. I still agreed to make another appointment for my son. About an hour before that appointment, store manager John Martinez called and told me he wanted me to apologize to Haylee before they would continue with the appointment. I refused. I don't believe I owe an apology for being frustrated after their own voicemail caused me to make an unnecessary trip. John then hung up on me. Now my 14-year-old son has no contacts, I'm out approximately $400, and I have to spend another $400 somewhere else while waiting up to 20 business days for my refund. This has put me in a financial difficulty that could have easily been avoided. Mistakes happen. My problem is the lack of accountability and how Haylee and John Martinez handled the mistake afterward. A simple acknowledgment and apology would have resolved this. Instead, they lost a customer and left me waiting for my money while my son still doesn't have his contacts. I absolutely would not recommend this location.

Highly recommend for any type of eyeglass repair!…read more I brought in an old, damaged pair of eyeglasses for repair. One of the arms was substantially bent, the lenses had minor cracks, and the bridge was noticeably off-center. In less than a few hours, my glasses looked like brand new! The staff here really knows what they're doing. The quality of the repair was excellent, and the prices were very fair for the work performed. If you need eyeglass repairs, I highly recommend this place!

This is the best eyeglass repair shop in town! The guy that works there is super knowledgeable and…read morehas a fast turnaround time!

Terrible customer service asked simple questions and was shut down immediately. Then when asked…read morewhat employees names were they threw there name tags because they were scared of me leaving this review terrible OAKLEY store

Came in today to look at some different sunglass options. The store was clean and they were even…read morewell stocked with quite a bit of clothing items as well as hats. There was only one other person with us in the store as well as one employee who spent the majority of time on the phone. I honestly am inside if it was personal or business related. Once he finally hung up service was ok and we were able to check out fairly quick. Prices are fair for what you're paying for. Obviously they aren't cheap. You're paying for the Oakley brand. Good quality and if taken care of last a long time.