The entire staff and doctors are professional and efficient. The selection of frames is large and…read morethe staff help find the right frames for me and my family. My son has a simple prescription but my husband has a very complicated prescription and frame needs. My face is small but my nose bridge is too large for any usual small frame. So helping us get suitable frames is no small accomplishment!

Throughout the process of setting my appointment to the exceptional care I received at my…read moreappointment at West Valley Vision, I rate this establishment 5 out of 5 stars!

The service could really improve. Canceled my appointment after 8 minutes. Stated the grace period…read morewas 5 minutes when the website states it's 10 minutes. "After 10-15 minutes the appointment is canceled. " I did not get a canceled message until after I walked out at 5:41pm. They could've of sent it right at 5:35pm and I would have not waste my time. Obviously not busy since they were chitchatting since I walked in. I had already visited this office and thought it was convenient to home I scheduled my appointment here.

I called to ask if they took my insurance and they told me they did. Once I picked my glasses, paid…read morehundreds of dollars, the employee then decided to tell me they I was out of network, causing me to pay more. Everyone there has good customer service, but beyond that, I don't like their business practices.

Same-Day glasses took 3 weeks for us. No special order or anything out of the ordinary.read more

Richard is amazing!! Not only did he go out of his way of finding me the best glasses, he also…read morehelped me get them at an affordable price. You don't see service like that anywhere. I really appreciate this place and this is my second year coming here after bouncing around so many places. Highly recommend! Dr Steven Wan is also great!

I would like to give a 5 star review but the manager of this place is MEAN! The ladies that take…read moreyour insurance info are fabulous and very helpful. The vision doctor was fabulous! And answered all my questions. The technician was even super helpful talking through the process with my son. Then we went to the other side and the manager was the rudest thing I had ever encountered. My husband went on another time and said the same thing. The person you want help from is Sarah, she is genuine and nice. She helped with everything! Next time if it is just the manager around I will come back because she needs to learn manners with customer service. How did she even get in that position? I wish I could give 5 stars to everyone but her!

Ann took care of us and was super friendly, courteous and very helpful. As soon as we walked we…read morewere greeted and told someone would assist us since everyone was attending other customers. 3 minutes later Ann began taking care of us. She walked us through the whole process and we ordered some glasses. She really made us feel welcome and cared for. Softens the blow for a major necessary purchase. Thank you. I did notice everything was clean and in order. Floors, mirrors etc.

I recently left a poor review of this establishment, and I want to take a moment to advise an…read moreup-date. After my recent review I received a message from Jessica asking if I would reach out and explain my issue. I did, and she told me she would contact management....... Surprisingly, received a call from Kim at the store. Again, I expressed my disappointment regarding my experience. I said I was not complaining to get anything- I didn't want anything, just letting them know they had issues to address. Kim asked me to give her a week to talk to her people and she would get back to me. She called me tonight and I will say that Kim went above and beyond what was expected. I will say- before you drive by Nationwide Vision in Goodyear- stop in and give them a try... They did more than make things right for me. Thank you, Kim.

Muy buen lugar , buena atención ayuda en todo la Muchacha…read moreque está al frente del mostrador es simpática aparte hablaba español la Que me hizo el Examen también muy simpática a esos lugares debemos ir , el doctor y todo el personal excelente recomendado % muchas

Overprice for contact lenses, 1 box (6 counts) $136, I went to the other optical, it's only $89.50…read more The employee who worked on 04/18 after 5:00 pm was unprofessional. I wondered if she was aware I paid for my insurance, it's not a free item. Please coach your employee, zero copay does not mean you are giving free items. Not recommended. Find other optical, better pay membership at Costco to get 60% of contact lenses price vs this optical.

They have been. Dry helpful answering questions about Meta glasses. Appreciate their information…read more Thanks!

I never thought to look for classes at Jc Penney. I am so glad I stopped in to check it out…read more I love the employees, they are very kind and helpful. Sam is amazing! I got amn awesome deal on my Rx sun glasses, and then a few weeks later caught another amazing deal for glasses. The HD you can get for your glasses is amazing, everything you see is crisp! I highly recommend this store to anyone, I will only be going here from now on.

My glasses were completely destroyed after my sisters big ah foot stepped on them, the technician…read moretook 5 minutes and worked some dark magic on them. Definitely getting that bread tn :)

Amazing! Got my glasses in a week and the ladies were super helpful! 10/10 recommend!read more

First, the doctor was great, but the staff needs work. Showed up for my eye exam and presented my…read moreinsurance card. She asked if I had proof of eye coverage. I said I had it on my ins. She wanted and asked for written proof or she had to charge me. I paid the fee and went home, verified I had coverage, and called back. I was told I already paid and that was that. I called my provider who called them to tell them I was covered and to bill them. When I called back, I was told I would not get a refund unless they were paid in 3-4 weeks. I was telling this to the place I went to get my glasses from who verified my coverage from the card, and they thought it was crazy. Our consensus was incompetent or lazy; I am going with both.

Dr Susie Gill has been fantastic. Very caring and reassuring. I was referred to that office due…read moreto an ulcer on my eye that was very painful and extremely sensitive to light. Because it was getting close to the holidays, she made sure I received quick and sensitive care. I cannot say enough good things about the way she reassured me and made me feel like a priority.

I had an eye exam here recently. The front desk receptionist wasn't very welcoming no greeting,…read morejust asked for my insurance and ID. Thankfully, the lady who did my pre-exam was so kind and friendly, and the doctor was excellent. He was knowledgeable, caring, and got my vision exactly where it needed to be. Overall, the exam itself was great, but the front desk experience could definitely improve. Customer service matters, and a simple hello goes a long way. I'd still recommend this place because the doctor and exam staff were amazing just don't let the front desk experience discourage you.

I ordered glasses and now contacts through them because close to my home. Horrible experience each…read moretime. I should have learned the first time. No one ever answers the phone. It is impossible to get anyone on the phone ever! I've had to go in person to make my appts. Customer service is awful and very rude not inviting staff at all! Will never go back!