I would rather dig a hole for a pool in my backyard with a soup spoon and my bare hands than deal with Namco ever again! If I could give 0 stars I would. Purchased a pool in late April, promised an install date of first week in Aug. As it got closer we checked in for our date and were told Namco no longer does installs! We were told they HAD to install it at first to get the warranty, but now they didn't and we had to call someone ourselves. Then, the associate at the store said he "knew someone" and gave us a number. No company or anything, just a random person to do a pool install. They never called back.
Next we get a hold of corporate and turns out the DO installs again. We get a date, no show. We get a new date, no show. We were told the ground was too soft, but no one had seen our yard?? We finally got a date and the people show up. They tell me they don't pop fence panels to access the yard so I spend an hour fighting to pop a fence panel while they watch. When I finally get it open I am told they have to leave to do another job. They left and never came back or called or anything ever again.
Returned the pool and am waiting for my refund when they get the pool back to the warehouse. They were awful quick to take my money that day but will take a week to get a refund?? Overall, no communication from anyone proactively. I had to call every time I wanted to check in and they would tell me what was happening. VERY POOR service from the installer, as we were trying to get a date we were called a liar and at times told to calm down because "I don't have your money Namco does". This pool sat in my garage all winter and never once was I told there may be install date issues until we walked in to the store. read more
