I had a very disappointing experience at Ichiban Markham today. The food was good, but the customer…read moreservice was very poor, especially from the manager, Kitty. When I called to make the reservation, the staff member was already impatient. I had several questions because I had two young children with me--one only one month old and the other two years old. I specifically asked for a high chair and space for a stroller, but she said she was too busy to discuss these details. When we arrived, our table was surrounded by sofas, with no space for a stroller or high chair. We were late because we had two babies to take care of, and there was an accident and heavy traffic on the way. When we arrived, Kitty immediately blamed us for being late and told us that our reservation was at 6:00 PM and that we had to leave at 7:30 because another customer was coming. I understand that we were late, but her attitude was extremely rude, harsh, and unprofessional. She spoke to us in an accusatory way instead of calmly explaining the situation. There were also several problems with how the reservation was handled. First, the information about the reservation "sitting time" was misleading and inconsistent. When I made the reservation, I was specifically told that the "order sitting time" was 1.5 hours. I asked more than once to clarify, and I was told this meant we needed to place our food order within that time. I was never told that we would have to leave exactly 1.5 hours after our reservation time. However, when we arrived, Kitty told us that because our reservation was at 6:00 PM, even if we arrived later, we would still have to leave at 7:30 PM. She also specifically said this policy applied only to customers with reservations. This was completely different from what we had been told over the phone. Second, the reservations are scheduled far too tightly, with no reasonable buffer between bookings. It is unrealistic to expect every customer to arrive exactly on time. Unexpected delays can happen due to traffic, accidents, parking, or other unforeseen circumstances, especially for families with young children. A restaurant should allow reasonable flexibility and have some buffer time between reservations rather than treating the reservation time as an inflexible deadline. If the restaurant intends to enforce a strict 1.5-hour seating limit starting from the reservation time, regardless of when the customer actually arrives, this should be clearly communicated at the time of booking. Customers should not learn about such an important restriction only after arriving. Third, even though we were late, nobody called to confirm whether we were still coming or remind us about the seating time. We only learned about the restriction after arriving, and it was communicated in a very unfriendly manner. When I asked to speak with someone above Kitty, she became even more upset, said she did not want to talk to us, and walked away. For a manager, this was extremely disappointing. A manager should be able to communicate calmly and professionally with customers, even when the restaurant is busy. We were paying customers celebrating my father's birthday, with two very young children. We came to enjoy a meal, not to be treated disrespectfully. Thankfully, another staff member, Lily (I believe that was her name, a tall woman with a braid), stepped in and helped calm the situation. We really appreciated her kindness. The food and variety were actually quite good, which makes the poor customer service even more disappointing. I hope the restaurant takes this feedback seriously and provides Kitty with proper customer-service training. Being busy is understandable, but it is never an excuse to treat customers rudely.

First time visiting this AYCE spot, as we wanted to try something new without making the drive to…read moreour usual go-to restaurant. It's located in the same plaza as Smash Kitchen and has a large, free parking lot. Despite how busy the plaza was, we had minimal trouble finding a spot. We made a reservation for 7:00 p.m. for a group of eight and were seated immediately upon arrival. They use iPads for ordering, and I appreciated that our table was given two iPads with different table numbers. It meant dishes were delivered to the correct side of the table, rather than having everyone ask who had ordered what. It was extremely busy, likely because it was the Sunday of the Civic Holiday long weekend, but the staff remained attentive throughout our visit. They were quick to respond when we had questions about our orders, acknowledged our thanks, and followed up well. Some dishes took a little longer to arrive, but order accuracy was consistently high. I also liked that the iPad clearly showed how many pieces came with each order, and the portions matched exactly what we received, making it easy to avoid over-ordering. Overall, the food was fresh and tasty. A few of the specialty rolls were a bit heavier on the sauce than we would have preferred, but everything else was enjoyable. We also appreciated the small self-serve station with salad, soup, fruit, puddings, and ice cream, which added a nice traditional buffet feel to the experience. One thing to note is that drinks are not included in the AYCE price, with only water and tea being complimentary. That said, the staff were very attentive with refills, and empty plates were cleared promptly throughout the meal. The only real drawback for us was the noise level. The restaurant was very loud, making it difficult to carry on conversations at our table. It was likely amplified by how busy the restaurant was, but it's something to keep in mind if you're hoping for a quieter dining experience. The two-hour seating limit is also closely monitored. We received a reminder around the 1.5-hour mark, along with notice that last call for orders was approaching, so it's worth keeping an eye on the time if you plan on taking your time.

Great food - good quality and big quantity, excellent service! The owner and waitresses are very…read morefriendly.

This place is horrible. We have a 2 year old toddler and waited 40 mins even though we were the…read morenext one on the list for 30 mins. Then finally a big group left and they just split the 2 tables and gave it to another 2 group! What's the point of lining up !!!?? My toddler is now crying because she waited so long. Only come if you are a regular but they treat you like shit. They could at least tell us instead of us just waiting. Anyway we left because they are a mess.

Came here for a quick lunch with friends and finally I got the chance to come inside. There aren't…read moretoo many tables so we got one on a 6-seater divided by cutlery and menu. The place is small so there could be a line-up usually. The butter beef was so tender it was a pleasant chew. They also gave drinks for free for each person which was unexpected. The drink was very sour though, it was very hard to drink. Staff was quick too and you pay at the front with cash or debit. The staff was so nice; they always said "friend". Would definitely come here again.

Been coming to Nam for quite some time now. Heads up - this…read morerestaurant does get busy! It's so worth it and so good. Food: - My personal favourite include the Bun Rieu with side of soft shell crab. Tomato based soup, with minced pork, and shrimp. Soup hits if you're craving soup! Personally don't like the blood jello, so I take it out. But I often come back for this soup.!! Must try. - The dual smoked rib & braided rib! Wow. Tried this when the Bun Rieu wasn't available as it was recommended to me by the server. It was amazing. Tender, soft melt in your mouth beef. Comes with beef pho soup, compliments the beef exceptionally well. The soup broth is light, yet super flavourful when eaten with the beef. - The chicken wings!!! A must. It speaks for itself. Just try it. Perfect crunch. Packed with flavour. Service: friendly, attentive and food comes out fairly quick (depending on what you order) Ambiance: casual, chill, a great spot for good food. 5/5, it does not miss, hits every time over the last few years.

Matsutei Sukiyaki offers comforting Japanese hot pit in a warm and cozy atmosphere. They offer both…read moreAYCE hot pot and à la carte. There's also AYCE drink option available. You can choose between many varieties of fresh ingredients: noodles and rice, vegetables, seafood, meat and broths. The sauce station makes crafting your own sauce easy and enjoyable. We visited for a weekday dinner and ordered the "Premium Set AYCE" and enjoyed the delicious hot pot and the vibes. For dessert, you can order soft serve ice cream and "Hanami Dango". The staff are friendly and guide you through the experience. The service is fast and efficient.

Came here for the first time. My partner tried a different location and kept telling me about it…read more Decided to come here today. We got there around 5ish. The place itself was pretty empty. They had a large seating area. Only 2 tables plus us. The food came fairly quickly. They have a sauce bar and with some fruits there. I found the menu to be pretty small. A lot of it were like filler food. Like spam, different types of balls. It was mostly just beef or seafood. The beef didn't taste as tender as other places we been to before. It actually tastes quite dry. Our server also never really came around. We had to wait till someone comes around. Another weird thing that they do is add a mandatory 12% tips onto your bill. They do tell you before hand, but it felt obligated when it's forced onto the bill. Super weird

Came here for a quick dinner before a movie. Located in Times Square. This place is huge, lots of…read moreseats about 4 booths. Very nice cozy interior, dark and light colours. Server is very sweet, greets you with a smile and kind but no name tag, don't know her name. Kitchen is open as well, nice touch. Menu is accessible via QR code, lots of options available. Food looks very delicious. Lots of drinks and food as well. Great options. Got the Bon Bon salmon rice, server was kind to let us know it's a bit spicy and went on to get it anyway. It was not that spicy, kind of forgot that it was spicy as you bite down. Salmon was cooked very well, not overcooked. Also ordered the brussel sprouts which is a favourite in the way it's cooked. So delicious! Yes I will be coming here again !

After refusing to wait 2 hours in line at another Markham brunch spot, we quickly came up with a…read moreplan b. Determined to have some brunch on mothers day, we found Cafe Bon Bon right around the corner. We were pleasantly surprised to hear upon calling that they would be able to seat us right away! We anticipated a chaotic parking situation being familiar with the usually busy Times Square plaza but was very easy to find parking this morning. Beautiful space with modern decor. Always happy to get a booth! We got the chicken and waffle - tender,juicy chicken that's perfectly crispy on the outside. These were served with soft warm waffles and a side of syrup. We got a nice flat white. The braised beef breakfast sandwich was so tasty and went great with the Bernaise sauce (like a deconstructed eggs Benny). Would have preferred the mixed greens on the outside of the sandwich as a side salad rather than in the sandwich. It was served with a decent portion of thick cut home fries, bonus they add yams in the mix! Our first time trying a soufflé pancake. Came with 3 on the plate (not pictured as we started eating before I could take a photo lol). The texture takes some getting used to as it's almost too soft (batter-like) but they were perfectly sweet accompanied by a nice thick chocolate sauce and SMALL pieces of fruit (the banana had a nice sweet crunchy sugary glaze). Wouldve given 5 stars but but the pancake couldve been served with larger pieces of fruit or atleast way more of it. It became more of a garnish than a topping as the fruit were so so soooooo tiny! Overall will be returning to try their soft shell crab options!!

Sub par food. Service was mediocre. Gave us 2 sets of utensils for 3 ppl. Had to ask twice for…read moreanother set. Side dishes all tasted very weird. Definitely not made properly nor seasoned right. Definitely wont return. Food looks nothing like pictures shown in reviews on google. Very disappointing.

We got the pork suyuk, pork gomtang and pork gukbap! All so flavourful and rich. The suyuk melted…read morein our mouths. Their kimchi and banchan were also so delicious! Service was quick and friendly and very spacious inside.

Both sushi and Vietnamese food to pick from, first time seeing a menu that offers both. There are…read morelunch specials for Monday - Friday available to pick from. There's lots of seating and parking available! The sushi was really fresh so it did take a while to get the dishes but they were really good. A lot of other guest go their pho and had said it was really good too

I came here for lunch with a coworker and we both ordered from the lunch specials menu…read more The menu overall had a good variety of things so i would say there were many asian cuisines available since there was chinese food, vietnamese food, sushi and maybe even some thai options if i recall correctly. Service was quick and friendly. There was a good amount of space in the restaurant to dine in. Overall would come again as prices were decent and food was pretty good!

Another great pho joint! What makes this place special is that they have a smoked beef pho, which I…read morehaven't seen in other pho places before. They serve a generous portion of smoked beef on the side of your pho. You can also add a bone marrow for as little as $5!!! What?! I swear when we buy bone marrow it's more than that at a grocery store and we still need to go home and prep it. So we added on top of our pho for extra boost in umami flavour. They have a delicious Vietnamese crab noodle soup and you can opt for a fried soft shell crab on the side. I highly recommend it because it's not just fried like any other spot, they also coat it with salted egg yolk! Yum!! We ordered an avocado smoothie to finish off the meal and it was really good, not too creamy and not too icy. Definitely a spot we would add to our rotation. Despite it being technically in Vaughan, it's actually at the edge of Toronto at Yonge and Steeles.

So we finally got to try Phõ Hong Phong today…read more First off, the furniture is exquisite. The mother of pearl inlay wall decorations are reminiscent of Vietnam. No loud blaring music. BONUS POINTS! The food: Very extensive menu, comprised of difficult to find Vietnamese dishes. I've posted the menu to this review. Hubby had the beef stew phõ which he loved and I had my usual fish phõ with tomatoes, fish, fish cakes and tofu pok. Both dishes were well done. Our only complaints are that no fresh herbs were provided as part of the phõ. Also, my dish did not have enough loofah. I think their specialty dishes outweigh their phõs. I saw some traditional Vietnamese dishes on other diners' tables and they looked great. It was perfectly acceptable phõ. Service: Only one waitress, rushed off her feet who did her best. I would strongly recommend trying their uniquely Vietnamese specialty dishes. I think this is where Phõ Hong Phong excels.