Updated: Management…read morereached out to me after seeing my reviews and provided a compromise. We came to an agreement. I am grateful they were responsive and willing to talk and even reconsider some parts of their policy. I am updating my review to reflect this update. 12/12/2025 I used to be a regular at this nail shop and this review does not reflect the nail techs, they are always nice. Unfortunately their lack of flexibility with their cancellation policy, particularly for long standing customers that have had multiple appointments is frustrating. I had to cancel my appointment same day due to an emergency and was immediately directed to the policy and given a cold shoulder when asked about rescheduling. After sending them a follow up message via their very active social media asking if there is anything they can do, my message was read and ignored and I was charged the full fee for my appointment despite their policy noting you COULD BE charged the full amount. You would think there would be a willingness to have a conversation or a professional courtesy to at least respond to a message you read. Given my numerous appointments (at least once every 1-2 months for the last two, maybe three years) and an obvious willingness to reschedule, a conversation could be had. I have referred friends and family here and it is unfortunate that the long standing relationship has to end because of their lack of warmth with customers. I get it, missing an appointment causes missed funds for the techs but if its a first offense or a long standing customer, you should value maintaining that relationship and business over a one time offense.

Essential did my wedding nails and they unfortunately began to chip off immediately due to being…read morepoorly done. They refused to refund me and would only offer me store credit, which is very frustrating. It is highly overpriced and nail artists are very hit or miss in terms of both skill and attitude.

I was at the spa for a massage. I had one of the best massages. She addressed my minor injuries &…read moreworked around them. The massage was thorough, relaxing & professional. Highly recommended. The spa itself is lovely and spotless. The staff takes care of its guests. And a bonus is the beverages & light refreshments are perfect

Always enjoy spending time at Beach House! Very easy to a here online or by calling. Very clean,…read morerelaxing, and accommodating spa. Absolutely love the facials. Enjoy the waiting area to enjoy a hot tea or mimosa before my service. Easy to park too.

Excellent customer service!!!! Smiley took such good care of me. I had a shade of pink in mind and…read moreshe picked two other similar colors. Genius! She told me that som

Literally the most rushed nail appointment I've ever had. There was only one other customer in the…read moreentire salon, but my technician moved so fast that I actually had to ask if they were closing soon. I wouldn't have minded the rushed service if my nails had turned out well, but they honestly look so awful. Such a waste of $65.

Great customer service!…read more Nice location - Awesome pedicures! Staff are nice and friendly and me and my Bestie really liked the customer service here. They don't rush you!

I have been going here for years. Not one technician has ever said hello to me and Tony at the…read moredesk is sullen and does not acknowledge anyone either. Everything the negative posts here say are true times TEN!!! If you want to pay top $$$ to be abused, this is your place!

I absolutely love this place. Everyone is very nice and professional. My nails are always done with…read morecare and long lasting. I have a few complementary. Love, love , love The color box

Love it !! Everyone is so nice and the employees are great. The nail techs pay attention to detail.read more

It's a good salon, love the more natural polish, the staff, and bowls without the jets. It feels…read morevery clean and friendly. However I feel that at this salon you are cramped and sitting on top of each other which sort of eliminates the relaxation feature of getting a mani or pedi.

4 + stars to 2 - 8/27/25 Update : I have been a LOYAL…read moreclient here for over 4 years every 4-6 weeks through 2 owners, absolutely LOVE my nail tech Olivia, and drove over 20 miles to come to this Salon. My last experience and aftermath with the current owner have driven me to take my business elsewhere. I got squeezed for time for my last appointment and had to skip my "lickety split" mani..which I get with no polish and just a nail clean up. I let Olivia know that we were tight for time and she thought she could get it in..well we didn't and I didnt even manage to to get the lotion or hot towels that were part of my pedi. I was still charged for it, The front desk said they weren't authorized to not charge for it. I had to talk to the owner who they said would call. Well..chased her down on and off for nearly 4 weeks. When I did finally get her, she came at me like a verbal pit bull school teacher. I was clearly off base for asking forgiveness for their "policy". Not what I expect from a business owner!!! And based on other reviews...I and not alone. Thank goodness, we have choices. I cancelled my next appointment and moving on...

This is by far the best manicure and pedicure I've ever had…read more In the future I won't go anyplace else. Pauline is great and I like the privacy of being the only customer there. I cannot recommend Pauline highly enough.

Had a men's manicure and pedicure. Pauline is great. She is a true professional and has an…read moreenvironment that makes you feel comfortable. As a man getting these services, going to a traditional salon can be uncomfortable. This is a private suite where you feel comfortable. She has a television so you can watch whatever you want. I was able to watch sports and have good conversations with Pauline while she took care of my hands and feet. Highly recommend.

Had an unexpected extra hour and saw this salon. Dropped in and had a good mani with a bonus…read moremassage.

This is one of the best manipedi's I've had. Gee was my nail artist and I appreciated how she took…read moreher time and really paid attention to detail. She took the time to exfoliate, carefully push my cuticles, cut my hangnails. None of it hurt or was too aggressive and my feet are baby soft today. My fingers are perfectly manicured as well. I got a basic French tip and it's well done. The price was the same an at other places but I'm telling you- they put in more effort than the average salon. I will be coming back.

We have been coming here for 6 months with my daughter to get her nails done(she is 3). We usually…read morehave a great time and the nail tech is nice no problem- that was not the case yesterday I think it was because they were busy. We usually do walk ins and they have never been bothered by us but again they were busy when we came in and I not only had my daughter but the new baby and their grandfather who wanted to see how it all worked. Bad on my part so far- when we entered they saw us and were visibly annoyed- I felt awful but my daughter had been looking forward to this all week(I honestly should have left and came back when it wasn't busy) but we asked if they could do a walk in and I apologized- the lady looked around and then started helping another customer pick out nail polish- we waited patiently for about 5 min- standing there our group looking ashamed- the ladies that the worker was helping asked her to please help us first and she said no- something like we were fine(standing there with baby 3 year old and grandfather) after the ladies left they said it would be a minute- so they could take a walk in- we sat down and I felt even more embarrassed that we were just standing there. They quickly took my daughter back and she got her nails done as the baby laughed and giggled- but his laughs were too loud and I tried to get him to stop laughing but he wouldn't. My 3 year old sits quietly and knows to listen to the staff- when we go to pay they even touch up a little smudge she makes on her thumb. I can tell the nail tech that did her nails liked working with her she was smiling and happily helped- called my daughter honey/ sweetheart. When I went to pay a different woman checked me out and was visibly disgusted that I wasn't paying in cash-after I pulled out my car- in an obviously an annoyed voice she said can't you just pay in cash? It's just $10? I apologized again and she reluctantly took my card- I asked for the nail tech Venmo and tipped her $10 for the trouble. They were nice to my daughter but I felt they were unwelcoming to the rest of my party who was obviously sorry for inconvenience. Please if you come here make an appointment/call do not bring other guests they have limited seating and you have to pay in cash- I think the charge they have to pay for running a card is large and they don't want that- or it's a tax thing? Just try and be as low stress as possibly because these ladies can't accommodate everything. So sorry again- won't happen again

I made an appointment and when I arrived and sat down the nail tech told me that she was double…read morebooked and couldn't do my nails, very rudely I might add. I then asked if someone had time to just soak off my gelx. It took an entire hour because three different techs came back and forth to keep checking on me to soak them off. See picture for how they left my nails after the $20 soak off.

The salon was clean and staff were welcoming and friendly through the visit. My technician did a…read morevery nice job on my manicure. It was a pleasant experience. I will return for future appointments.

The ambiance is very nice and relaxing, also smells lovely. I got a regular pedicure, followed by a…read moreshellac manicure and enjoyed both services. The place is bustling, so definitely would recommend calling to make an appointment vs just walking in. All the ladies are friendly. I found their prices to be very affordable, and will definitely be returning in the near future!