Update: After posting my review, the owner reached out privately, apologized, and refunded the nail…read moreservice. I appreciated her willingness to make things right.
Original review: After researching nail salons for a couple of weeks, I decided to book with The Nail Salon. I scheduled my appointment through text and was asked to send a $20 deposit through Zelle, which I did during our conversation.
When I arrived for my appointment, I was told I didn't actually have one scheduled. I showed the text messages and proof of the deposit transaction. She explained that because I didn't specifically tell her the payment had been sent, she didn't realize the deposit was from me and never added me to the schedule.
At that point, I probably should have left, but since they weren't busy and I had already paid the deposit, I decided to continue with the appointment.
The pedicure was honestly very relaxing, and the massage portion was excellent. Unfortunately, the manicure experience was much different. I requested a full set, showed a couple of inspiration photos, and trusted the tech to choose the best products. During the application process, I noticed the nails were crooked and mentioned it. I was told they would be fixed, but the final result still looked uneven and nothing like the inspiration photos.
What made the experience more uncomfortable was that multiple times during the manicure, the misunderstanding about the appointment was brought up and framed as entirely my fault, with no acknowledgment of the communication issue on both sides.
I'm admittedly not someone who likes confrontation, so after bringing up the crooked nails once, I stayed quiet, paid, tipped, and left. I left disappointed because I had really hoped to find a salon I could return to regularly.
The pedicure itself was great, but between the appointment confusion, the interaction during the service, and the quality of the manicure, I unfortunately won't be returning. I'll now need to pay another nail tech to correct the set.
