Came back for a second visit and had an even smoother experience. I scheduled ahead this time, so there was barely any wait, which made everything much more relaxing. Kelly did my gel manicure again and was just as meticulous as my first visit--she really does an amazing job with shaping and making sure everything looks clean and polished. Mina wasn't available for my pedicure this time, but Nancy stepped in and did an awesome job as well. I also tried their complimentary strawberry boba tea this visit--it was good, but I still have to give the win to the matcha boba from my first visit The ambience was relaxing, the staff was very accommodating, and I noticed they currently have a $95 Mother's Day promo running until Mother's Day, which I'll definitely be taking advantage of next time. Still extremely happy with the service here and will definitely keep coming back! read more

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Atmosphere was great and they gave me juice and a cookie.Tech was nice and so was everyone.customer service was impeccable and we were serviced quickly we sat there at 1:20 and got out in 20 minutes.the atmosphere was beautiful I asked for a light pink base and cheetah print On my pointer and thumb and instead I came out like the Cookie Monster!!Pedicure was nice, but lady was rough , I just don't think she knew how strong enough!Talk about girl power!! Overall I would give it a 3/5. Goodbye read more

Nail Love - Nail Salons Near Me - Richardson, Texas

I read the reviews and should have listened to what they said. I wanted to try this place because it's been popular on my TikTok fyp and looked so cool. Not going to lie this place is 10/10 when it comes to aesthetic. Beautiful, pink, decorated to the max, they got cool robots passing out cookies, you get free boba, you get tokens for a claw machine and the trays with your pedicure essentials are super fancy. Basically very Instagramable. I got the rose champagne pedicure with gel polish because it supposed to last longer. The price for the pedicure is standard. My tech was Katie and she was sweet and friendly. The pedicure was going okay, but I couldn't seem to get relaxed, they had kids running around, some were banging on the piano and it just wasn't the relaxing vibe I thought it would be. Although my tech was sweet, she was a bit clumsy and kept dropping items, and spilling things around me. When she was done with my pedicure everything seemed good, until I got home and one of my nails the gel polish was gone!! I came here with my sister in law, and her nail lady buffed her skin so hard with the pumice stone that it cut her and made her bleed. Also the hot stone she was massaging her with slipped out of her hand and luckily only hit the floor. I called about what happened, the owner apologized and said I have 7 days to come in for a redo. As much as I don't want to drive 30 mins for mediocre pedicure, I did pay $104 and I refuse to have wasted my money. read more

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Everything was great fast and clean they did my nails in 30 minutes and exactly how I wanted

This place is absolutely gorgeous and I love how you don't feel like you're being rushed just so they can get the next client in. They really take their time taking care of you and if you get the Champagne Pedicure, you are getting the works. And they're not too overpriced either. There's still some potential for improvement such as, I think their color number identification system is off because one of my daughters got the wrong color and the nail tech didn't verify if it was the correct color. My other daughter's nail tech had to come back multiple times because it wasn't the color matching the number we gave them so finally she had to bring over the chart...but at least she checked. Out of the 3 of us 2 of us were super happy but the other didn't really get matching shaped big toes. Her right toenail was quite a bit longer. So not only did she get the wrong color but her toes were very off. Lastly, they could offer more alcohol refreshment options. They offer a champagne pedicure but don't offer champagne to drink. A place this big and GORGEOUS should offer the champagne drinks with the cotton candy in them. Imagine! And the robots were just way too cool. If you get a drink, the robot will bring it to you and if it's your birthday a robot will roll up with a birthday cake and the whole place songs for you! Fun experience. Would return. Oh and the champagne pedicure is amazing although it seems like it will differ depending on who you get. My daughter and I both got the champagne pedicure yet her leg massage lasted twice as long as mine. Oh well. It was nice. read more

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So when I saw the TikTok about Nail Love, I was so excited!!! Who wouldn't want to go and be pampered in the worlds largest glamorous nail salon?!? Then I read their reviews - yikes! But I kept an open mind and wanted my own experience. I called to make an appointment. No answer. I left a voicemail and got no call back. So I decided to drop in the next day. I'm VERY passionate about family-owned businesses, so I really wanted to give them some wiggle room during their soft opening. Wow!! Nail Love is everything you are seeing on TikTok. It's upscale, modern, theatrical and stunning. But as I stepped in, my first impression was a pack of ladies, who obviously worked at the nail bar, glaring at me. It instantly brought me back to those petty middle school years, lol. But, I decided to ignore them and was greeted by a very sweet young girl at the counter (who I later learned was the owner's daughter). She offered to give me a tour, but before we took 10 steps down the amazing red carpet in front of the beautiful black grand piano ... she was pulled away from me to take care of a phone call from an upset customer. She never came back to finish my tour, nonetheless, I was capable of looking around myself. The space is visually exciting, the pink vibe is so girly, you can't help but look around, it's definitely a social media pic dream. Yes .. the robots are part of the experience but two of them were deactivated and the other two were parked at the end of a very long hallway. What is the experience if they are not actively serving you? I have to admit the gold-themed chandeliers, wash bowls, hallway doors and bathroom are showstoppers!! The toilet too lol (see my pics). The fresh delicious snacks and bobba tea they promise on TikTok as part of the experience is .. disappointing. More like a school bake sale with homemade Rice Krispies treats, sticky boba stuck at the bottom of a container, and swirly "tea" self serve machine that looked more like a science experiment than a beverage. No thank you. The technicians were not friendly or inviting. I guess they weren't invited to the morning power talk about customer service. I watched a few services being performed and was more concerned than impressed. It made me wonder if these techs are licensed, or just winging it. I'm dead serious. As I circled around, another customer, coming through the front door was visually upset. Chaos seemed to be the theme of the day. At this point, I decide to pass on getting a manicure and pedicure. I did not feel comfortable based on what I had observed. I came in excited, but left with a newfound appreciation for my current nail salon. Nail Love is clearly an ambitious concept, and I respect that. But during a soft opening, all hands should be on deck, not hiding behind gold fixtures hoping the new hires are capable of putting forth the same effort as those who are invested in its success. ALL CLIENTS should be showered with friendly faces, upbeat energy and welcoming vibes the minute they walk in. The social media hype is true, but the reality of what it really is doesn't match. I predict they will close by the end of the summer. I sincerely hope they find their groove. This review isn't meant to discourage anyone, I think you should go see it and experience it for yourself. Maybe your experience will be different. But for now, i dont recommend it or will ever go back. Whoomp Whoomp read more

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Did a walk-in on a thursday around 2pm with 3 other girls for my best friend's birthday. Accommodating, plenty of workers didnt have to wait. Communicated well. If the nail tech wasn't able to do a design they were honest and found someone who could, which we really appreciated. They made the birthday girl feel extra special. Sang happy birthday sent the robot over manually (it needed a software update and was currently not working). Can be overwhelming for someone's first time. There was so many different services/tiers they offer. You can read in detail at the kiosks, see your estimated total (I say estimated cause once you sit down and add things/ designs it'll cost extra! No surprise there). Self serve drinks/ cookies. 5% off if you pay cash. Additional 15% off if you go during happy hour. So you can potentially save up to 20% off! Which is nice. They even offered Complimentary collagen hand steam at the end for us. Claw machines, a real piano, cute spots to take numerous photos. Restrooms are slacking though. Old Broken toilet seat. I dont care for the "all gold toilet" look. It looks more dirty and rusty. The restrooms didnt feel as inviting and luxe as the rest of the salon... it needs an update. Its like they focused on the nail salon and just slapped everything together in the restroom LOL. None of us had any complaints with our mani pedi. Our hands and feet felt soft and refreshed. Wouldn't mind returning often if we were closer (i live an hour and a half away) We spent roughly 2.5 hours there, and did not once feel rushed by anyone. Theres also a private room in the back you can rent out. 10ppl min. read more

My visit to Nail Love was amazing! The service and massage were incredible, honestly one of the best experiences I've ever had at a nail salon. The nail design was exactly what I asked for and I loved it. It was also my birthday, and they surprised me with a cake which made the experience even more special. I 100% recommend this place and will definitely be coming back! read more

Nail Love - Birthday - Nail Salons Near Me - Richardson, Texas

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Quality is awful! I got powder dip French tip by Rosie and the quality was awful! It's been 1 week only and I hve done nothing strenuous or tough on my nails- I work in an office and my nails hve been steady breaking down since the very next day after having them done! Less than one star if I could read more

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It was my first time going and i was in need of getting a manicure (I wear gel overlay on my natural nails) and a pedicure. I was seated right after I got my color picked out and the two loveliest women came And worked on me; one on my feet and one at my hands. The pedicure I got for $45 and it was the one of the best I'd had. I'll be going back to try more lavish ones in the future. The nails, were OK, but I'd be more exacting in what I wanted. However the ladies helped me pick an alternative color based on the one I grabbed and they were patient as I was indecisive. The lady next to me was having a pampering before a birthday and the owner had the robot come down the aisle and it had a faux cake on it and he asked us all to sing happy birthday. It was a little cornball, but some corn isn't always a BAD thing. Check it out if you're in the area and ask for Annie to work her magic on your hooves. read more

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WORST nail salon I have ever been to. Will NOT COME back! I got here with my mom and sister at 10am for our pedicure appointment. My mom almost never gets her nails done so it should have been a treat but instead they cut her toes funny where her toes look worse than before she came in. She asked them for a "natural pink" color and it was not a good color they chose and they didn't do a very good job painting her toes either. The coats were not evenly painted. They had to redo her toes and it still wasn't good. My toes were also not good. They did a sloppy job the first time and I told my nail tech but I guess because there was a lot of people waiting and the manager kept coming by and telling her they have other customers, she rushed through the paint job. The corners of some of my toes aren't painted. She basically got up and told me my toes are good to go. I asked if I should wait for a bit since they just got painted, she said I was fine to leave. As I was on my way out, I asked the manager about my toes, and she said the same thing. Anyways, we were there for way too long and I have to redo my toes now. TERRIBLE job. Will NOT come back. read more

We drove a bit to check out this new salon. They were friendly and helpful as soon as we walked in the door! When you arrive, you select your services on the monitor and then they take you to your seat. My mom and I got pedicures and my daughter got a full acrylic set with a design. We both picked different types, mine was the basic and hers was the fresh fruit pedicure. Both of our technicians took their time, made sure we had a drink and that the color we picked was what we wanted. My daughter's set, she worked quickly but my daughter said she was a little rougher than she was used to. Also, while the design and nails look great, she wanted another color which she has picked out but she painted the design in white instead. My daughter is not one to say something, and I wasn't next to her in our chairs. Although this occurred, it was still a great experience. read more

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Basing my review off a first time visit and off of not having any expectations from Tik Tok hype. (AND off of being a licensed nail tech myself) It's good! They are very generous with the scrub. Prices are fair. They seem to be clean. I even saw someone coming around cleaning chairs and collecting dirty towels ect. Never seen that before so I was impressed by that. My technician did use a drill bit that was clearly used by someone else but everything else was good. My technician was attentive as well. No one pushed for add ons. Bonus would be the atmosphere. PINK and very extravagant. read more

Nail Love - Nail Salons Near Me - Richardson, Texas

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I wanted to love this place. I was super excited to try this place out because I seen it on TikTok. I'm in the nail industry myself & hospitality is super important to me. However, I believe Nail love lacked that for me. When I chose my pedicure color (pink gel with French tip) the nail tech tried to talk me out of my color and to choose a translucent pink. She told me that the pink color I wanted, the white French tip wouldn't show up. That's incorrect. But I didn't say anything or tell her I was a nail tech also. So I just said okay, you can do that pink. The service was fine. No complaints. Clean work, but when it came to the color I told her to switch back to the original color I wanted because I have a bruise on my toenail that will show with the color she recommended me. She brought me the swatch book & didn't say anything. When it came to my French tip she said "this color looks nice like this, you still want the French?" At this point I realized she just didn't want to do French at all. I told her yes I still want it. & she didn't say anything again. The whole time workers were walking by, speaking to her, also the manager walked up and down & didn't acknowledge me once. I wanted a drink, & my tech told me it was self-serve. I'm not going to get up? lol. The drink stand with jelly/cookies looked dirty & there was no robots. It wasn't the best hospitality. If you're looking for a place that you feel acknowledged, or catered to, I wouldn't recommend this one.. I'm from Frisco, & there's tons of salons in the Frisco area who pride themselves on hospitality. However, the man in the front was really nice lol. read more

As previous reviews have mentioned, the aesthetics of the establishment and the customer service is 10 out of 10. However, the quality of my acrylic refill was one out of 10. The reason being a day or two after my services which was rented on Thursday of this week, the cat eye nail coat that I chose is already chipping, typically nail color does not chip this soon after a service. I am extremely disappointed. I would complain however I drove 50 minutes to this establishment and although my services are within the seven day grace period it's really not worth my time to drive another 50 minutes for them to correct the problem so I will be taking my business elsewhere. read more

Nail Love - Chipped nail polish on edge of left thumb - Nail Salons Near Me - Richardson, Texas

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WOULD NOT RECOMMEND !!!!!! Yes the price is nice but ....I had to put up an argument for this price! Mind you.. the $13 discount is because they just opened. And I did not get to finish my nail design because they tried to charge me $25 for the 3D flower on each middle finger! (rip off) then he asked if I was from Dallas? Like what does that matter and started laughing!? They also charge me an extra $10 for the length!? As you can see in the receipt.! I was supposed to get a very classy demure birthday nail set I left very disappointed read more

Nail Love - WOULD NOT RECOMMEND! - Nail Salons Near Me - Richardson, Texas

Horrible service. One provider for two people. Rushing to get us in and out. Did not understand the service we requested. Do not go here. Did I mention horrible service? Horrible operation. Largest failure in the largest location. Bigger is not better. read more

Love this place, everyone was super friendly, loved the atmosphere. Owner catered to us and Victor and Azul do the best messages. read more

Nail Love - Love love love this place. Top notch experience, service was great! - Nail Salons Near Me - Richardson, Texas

All the nail techs are nice, the guy that greets you is nice. I think the lady if shes a manager needs to work on her customer service. Went less than a week and 2 nails broke. Went back to fix and even said id pay to fix them. At first the guy said there would be a wait. So I asked how long. The lady says something and seats us, then she looked at my 2 broken nails. And said she could fix them, but they might not look the same I said thats fine. I mean they aren't anything extravagant. Literally dipped white sparkle tips dipped with blue and gold, so then she starts wiping the table, and when she comes back with another excuse about she wouldn't know what colors he used. Literally, I highly doubt he remembers every single color of nails hes done. I didnt care, my time is more valuable. So I told her it didnt matter if they were identical. She clearly didn't want to do them. Which she could gave just said that when I first walked in rather than havin us seated and waiting.. did I snap at her, ya. Because 200$ for nails (me and my daughter) is ridiculous just to have them break. My daughters nails look great. Ive had my nails done enough times to know they arent supposed to break that easy. Especially working a desk job. 1 broke opening an envelope. Needless to say, wont be back. And the hype of the place isnt worth it.. support small buisneses is much better read more

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Victoria was my daughter's nail tech and she was so nice and gentle with her and she wants to have her again! The place is very instagramable and there are claw machines and robots. They are still figuring things out during this soft opening so keep that in mind. read more

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Update: well, I thought my pedicure was done properly until I had to also pay an additional price to have a toenail repaired. I did notify the person who booked the appointment that I had acrylic on one of my toes and they did not even feel that toe, she just drilled it down, super thin to where it would break in less than 24 hours. If I could, I would demand my money back from my pedicure. I have never had to spend $200 for a gel pedicure to be repaired along with a whole new set of nails because of another salon's negligence. Yeah, I'll never be back here and I would advise everyone else go somewhere else. read more

Nail Love - How I left...I had to clean them up more at home. - Nail Salons Near Me - Richardson, Texas

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Beautifully decorated! I got a mani pedi and it was perfect! A good experience over all. Prices were good. I will definitely go back.

The place was beautiful but the service and work was not good. Went because I saw advertisements on TikTok. Walked in and the people infront of me got offered drinks boba etc. I did receive that same treatment. Got a pedicure and the French tip was not it either. Left unsatisfied let 2 weeks go by and my toe nails turned yellow meaning equipment was cheap. For the price paid. read more

They sucked. I was cooperative because they were busy and when it came to my turn, they stuck me in a corner for almost 2 1/2 hours, and as I was getting my nails done, I tried explaining the tech about the design that I want. But she insists on doing everything that she was comfortable with, and when I stopped her on saying that I am not OK with the design. She got upset, called management and demanded that I pay for her design as it took her an hour to draw two fucking flowers on one hand. How is that fair and as I gave her an out to paint it all black I was met with nothing but sassy attitude and pretty much shoving me out out of the salon. I got my nails done yesterday and this morning I woke up till most of all my nail polish wiped off on my blanket because she did not properly do it. The tech name is Sophia do not go to her fuck this place. They tried to make it seem like we are the problem, but in actuality, they don't care about the customer. All they care about is money. read more

Nail love is chaotic. I got a pedicure and the process did not go according to the normal routine. First of all, it took more than 30 minutes for a technician to get to me. My paraffin wax came at the end and included a massage that felt like feather light massage of kitten toes running up and down my legs. The nail art was spot on but the place is too chaotic. Maybe they are still trying to figure things out but I am not returning to find out. read more

Nail Love - Nail Salons Near Me - Richardson, Texas

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DO NOT GET YOUR LASHES DONE HERE. THEY WILL RUIN THEM AND THEY WILL ALL FALL OFF. the lady that did my lashes used a disgusting clumping glue Then when I came back so they could take them off they say they COULNDT??!! They couldn't take off the nasty shit they put on me and now my lashes are falling off. Worst place ever. read more

Nail Love - Nail Salons Near Me - Richardson, Texas

They do your pedicure first with one nail tech, then all manicures or nails are done separately with another tech, we were there almost two hours and it's the worst set of nails I have ever had. Nail techs just aren't available and they had us waiting 30+ minutes for one to even show up. And the nails are AWFUL!!! $200 (with tip) for 2 dip nails, 2 simple pedicures & a tip......... Great idea, HORRIBLE execution. read more

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Nice place and great service first time coming and for sure I'll be back I loved my nails read more

Nail Love - Nails 10/10 - Nail Salons Near Me - Richardson, Texas

Was greeted and seated as soon as i walked in, atmosphere was great, I'm not from the area but seen it online as the "biggest nail salon" and all the perks so wanted to give it a try. Did enjoy the drinks offered, the robots weren't on but no biggie. The lady who did my pedicure took her time and i was satisfied with my service until i got home that night and noticed my gel polish was completely missing from one toe. Idk how but after reading these reviews i see I'm not the first person this has happened to. It's great that they have a 7 day policy but i will be leaving town today before they open so cannot get it fixed. Just posting as a fore-warning to others. read more

I went here and paid around $125 for my nails and toes with tip. At a local place by my house that's much less fancy it's about $100 with tip, but I tested it out and I actually enjoy this place enough to pay the extra money. I love the atmosphere and I love that when I got a gel manicure they gave me a really good hand massage as well and gave me that luxury manicure experience. I feel like at a lot of places when you get a gel manicure, they tend to leave out the massaging and the lotions and stuff which is so disappointing, but this place doesn't miss that! My pedicure was excellent, sometimes I feel like my tech is rushing through a pedicure at other places but at this place I actually did get the full 20 minute massage which was great. You do definitely pay a little bit extra, but it's for the experience. It's a lot of fun, the owner is super smart to include the Boba! The only thing I wish is that they had more diet or sugar-free drink options. I can't have any drinks here yet but I'm looking forward to the day I can! BUT, if you're looking for the cheapest nail place you can find it is definitely not here. read more

The service is great. The ambiance is great. It's a great vibe to start or end your day. The prices are very decent too. They serve boba and other drinks along with cookies. read more

I was very excited about this place... I went with my mom to give her a special moment but I was very surprised with the person who attended her. It was a young lady who spoke Spanish she did my mom's fingernails but the treatment was very bad she got confused with the color and when we told her she got upset and the work was terrible my mom doesn't even have the week and the acrylic has already fallen and the color let's not say. I don't recommend this place. read more

Nail Love - Nail Salons Near Me - Richardson, Texas

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I called prior to going to Love Nails and asked if they had someone available in 30 min for a manicure. Betty politely responded indicating that I did not need an appt because they have immediate availability. 1:19 called 1:45 checked in- I was told there is a 15 Minute wait 2:17 nail tech sits down to do my nails I very clearly said...barely file, they don't all have to be exactly the same length because I know they're short and growing out. Not flat, rounded (I gestured with my hand to show a complete curve/hill shape). She said cut and I shook my head no and said they're already short. She began filing with a very rough file and within a minute this is what I ended up with. I said no not flat & she pulled out the nail clippers so I said no just clear polish skip the rest. My nails don't grow fast and they were finally acceptable for polish. I understand there are language barriers, but if you're unsure of what someone said you should ask for someone else to clarify. Even better yet, why not wear an ear piece that translates English to your native language. The tech went and told the girl up front that I switched to just a polish & when she came back I asked if they had a drying spray or fan for my nails. She didn't understand so I went to the desk and paid. No one asked how my experience was but as I walked out they thanked me for coming. The facility is darling & the pink is fun. I hope the family that worked so hard to create this lovely space takes a step back and uses this feedback to find a process for the workers that do not understand English. I hate to leave a bad review, but I went out of my way, didn't have an enjoyable experience, did not receive any request for feedback so I'll leave it here. read more

Nail Love - After- - Nail Salons Near Me - Richardson, Texas

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Great, very friendly service. Great job on our pedicures. Will definitely come back.

Jenny did an amazing job on my custom set. She was so patient with my many colors and design requests and even recommended the little pearl accents. Absolutely in love with them and very very reasonably priced. They had complimentary wine, boba bar, and cookies. Very cute place! read more

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We were excited to try this place, lured in by the glam, boba, and arcade games. We first tried to visit the evening before, but arrived to discover that their hours were incorrect and they closed an hour earlier than expected. No biggie. We came back the next morning Shortly after settling in for our pedicures, we discovered there was a party going on. How you might ask? The shrieks and screams of little girls emerging from the adorable party room. Totally fine. We're excited too. Until those screams continued and continued. The. They spilled out of the party room into the main area where the girls proceeded to scream, climb on walls, interrupt other customers, pound on the piano, and man handle the arcade games. No. One. Said. Anything. After 10 minutes or so, I said something to one of the front desk ladies. She went and said something to the moms and kids, but nothing changed. If anything it got louder. The mothers sat by. Another 10 minutes or so went by. We said something to one of the managers. Again, nothing. I again said something to management and was dismissed. Their response was "you have to understand where we're coming from." Oh I do. My $140 ticket vs whatever the party was bringing in wasn't important. Additionally, while getting my service, the manager walked by and told my nail tech to hurry, twice. If you are looking for a relaxing experience, do not come here. The sad part is, my pedicure was great. read more

Disappointment! Went to correct chipped and cracked powder dip; dip was applied 2 days prior. The tech ruined my nail shape, filed my nails down very thinly, was out of dip color used initially. Applied wrong powder dip to my nails. The shape and thickness of my nails has to regrow. Techs are inexperienced or just don't like the customers or the job. A lady sat next to me, she wanted a light pink dip, the older Asian tech applied the wrong color of pink; then told her she has to wait 3 weeks to change the color. Very unprofessional! She stabbed her straw into the cup of a drink another tech brought to her and the liquid contents squirted out the cup on myself, and the patron whose nails she messed up! It's a circus arena inside this place. Enter at your own risk! read more

Ohhh, noooo! Please don't go and read the previous reviews posted as well! I've gotten so tired of these "type" of nail salons who do a half as* job with questionable licensed technicians! I got treated terribly, my nails looked so bad I had to get them redone somewhere else and I OVERPAID way too much! read more

New location, quality service, professional team, tasty complimentary drinks and cookies.

I was meeting with a friend, I got there an we still had to wait. She was there for nearly 2hrs. I got there an waited another 45 mins for someone to show up for a pedi. We both requested the jelly pedicure but it wasn't jelly. It was watered down. The sanitation was all the way off. I left with dirty pants and my feet bleeding a bit because of the technician scraping my feet very hard. Water was cold until my friend complained about it. Wasn't relaxing at all. I highly do not recommend. read more

Nail Love - Nail Salons Near Me - Richardson, Texas

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