Recently, I have booked MCO to PHX, but American Airlines changed my direct flight to have a…read morelayover in Charlotte. Frustrated there was no longer a direct flight, but I told myself I could see another airport as I seem to be flying all over lately. This airport was very crowded, so don't expect a seat at your gate or neighbor gate. This airport is similar to most where there are different terminals that have dining and shopping between gates. It is very crowded here, and the restaurant we went to didn't have great service. Definitely not the friendliest of airports, but not as bad as some. I'll take this over LAX or DFW any day! If I return, I'd definitely forgo trying NC Barbecue and get Bojangles since it's not something I'd normally see in Arizona.

I recently flew from CLT to BOS on American Airlines. My…read morefirst time using the TSA Pre - Touchless lane, it was amazing! So quick, so easy and stress free. You need to have a Passport and using the AA app you can upload your info and it will show up on your boarding pass in the app. There is no extra cost. You need only to have the Boarding pass uploaded to your phone. You DO NOT need to have your Drivers License. Simply look into a camera and the system does a facial scan with is cross referenced with your Passport photo. We also stopped into the AA Admiral Club and got fresh coffee & a bagel which is just what I needed to start the day. Not ALL airports offer this service CLT is now the SIXTH that is the 6th BUSIEST airport in the WORLD. For all you complainers, take that in consideration when you consider flying into/out of CLT. You WILL have to wait in line for your food. You WILL have to wait in line when you check in unless you have TSA Pre or TSA Touchless. These are services you can PURCHASE to make your experience smoother.

LOVE working with Rose Transportation! Friendly, timely and knowledgeable drivers and staff!!read more

We used Rose to transport our daughter's wedding party from the church to the reception venue and…read moreit was flawless! From Teri, who took our reservation, to Johnny, who drove the party, it was a great experience! Highly recommend!

Had to come here because connecting flight to NOLA diverted to Charlotte. Chose this because it was…read morecheap, I won't lie. Unexpected expense. At check in, told the elevator was out of order. Great! Just returned from 3 weeks in Europe so have to schlep all my suitcases up two flights via an exterior stairway. Exterior door has no lock so anybody could enter the hallways. A lot of crap outside entrance way. Room basically OK but strong chemical Odor. A/c LOUD. my flight was too early to experience the breakfast. I will say the bathroom had nice toiletries. Crummy neighborhood but if you so stay here, eat at McCoy's BBQ nearby. Good stuff.

Never extend your stay after reserving with a 3rd Party I…read moregot a family emergency and had to sleep there for a couple days and seemed like the best option at the moment but the terrible service started since the beginning which I'll explain after the extended reservation rip off: I got a decent deal through Expedia and despite the very unpleasant clerks I decided to ask for one more night and she said it will be faster without the whole check in process if I do it directly and not using Expedia and guess what: - THEY TOOK A SECOND DEPOSIT FROM MY CARD (and still haven't been reimbursed the first) - CHARGED MY DOUBLE THE PRICE PER NIGHT WITHOUT WARNING ME OF THE PRICE INCREASE If you have terrible reservation policies at least you should have people who at least warn you about it. The two clerks are cold heartless unpleasant anthropids and If Best Weather people like money they should at least put this two people in a basic costumer service training. I advise to use the rip off money to pay extra to the cleaning personnel they sure do a good job. Btw: they put me in the top Floor while the elevator is OUT OF SERVICE.

What a nice hotel within the city. Great location and beautiful decor from the moment you walk…read moreinto the check in area. My husband and I had a great time staying here. The only thing that was a little set back was that it didn't offer a hot tub or pool. The lounge and bar -Sophia's was beautiful with unique decor also that all fit together perfectly with the hotel. The bed and room was very comfortable with plenty of room to rest and recuperate after our busy days in town. I would recommend this location to anyone staying in the area. So close to many restaurants and event areas or just to walk around town.

I'm a Francophile, so this place had me at bonjour with all of the French posters and ornate decor…read more We were warmly greeted. The only bummer upon check in was learning that the elevator was broken. My suitcase was a bit on the heavy side, as this was the front end of a week long North Carolina road trip. They delivered it, but it was still annoying. I loved the staff at Sophia's. They were so friendly. For sure stop in there for a cocktail. The room was comfortable. I love the funky side tables. We did complain about a certain smoky smell, the issue was addressed immediately. We were promised a credit that never materialized. When we checked out, we were offered bag service again (elevator still down), that also did not come to pass. We figured out that the same guy that was running the valet was also responsible for bag service. Impossible for one person to do both tasks efficiently and concurrently. This was a nice hotel, but definitely not Michelin Key level (we have stayed in many).

Great food & servers. I will return soon the next time I'm in town…read more I hope this helps someone make their decision. Thanks for listening.

What a horrid experience this has been. We got stuck on a…read moreplane for over an hour because they couldn't connect the bridge to get us off the plane. No idea why it took an hour before they finally moved us to another gate so we could get off. I missed my connecting flight and had to book another one 2 1/2 hours later. I paid to board priority and with my new flight was stripped of priority boarding and my ticket showed boarding group 8!!! The other passenger that missed the connecting flight due to American airlines mechanical issues got priority, but not me for some reason. I was told to speak to the gate agent when boarding and told they could get me priority boarding. I waited in line for more than 15 minutes while the agent ignored me forcing me to engage her because she wasn't going to help otherwise. I told her about American Airlines mechanical issues leading to my missing the connecting flight and how I had priority and was told to speak to the gate agent to get it for the new flight. The agent asked my seat number after I explained that (Seat 11A), then she rudely told me she didn't k ow why they told me to speak to an agent and there was nothing she could do for me. I decided to post the picture of her with this review because how miserable are you to ignore someone and then have an attitude when they kindly explain the issue your company caused. If I can avoid traveling with AA I will, this has been an awful experienced made more horrible by the poor customer service.

Absolutely the worst. Since MyPlace took over, it's been a really bad experience. Gate code never…read moreworks and nobody can say why. You'll spend 30 minutes trying to get someone on phone to let you in. The other reviews are accurate. These folks are thugs. Stay away!

I would have actually given zero stars but I wanted to leave a comment. These people are crooks who…read moreup charge storage fees, charge ridiculous late/maintenance and then steal the property of their loyal customers. Terrible company! Do not rent from them!

Don't pay for a late check out. The cleaning people will keep coming to the door to clean. Someone…read morefrom the front desk will come to see if you need anything, so sleeping in is not going to happen. Over all the water park is fun but none of the pools are over 5' the kids get bored after a couple of hours. All the staff were awesome and welcoming. The dinner buffet needs work, not worth 25$ a person. The add ons were a great add however being grumpy from being woke up we didnt get to use all of it. The mining stays booked so get a reservation as soon as you get there. Game room the kids had a blast great staff.

Amazing place 2nd visit here. Brought my only grand of 2 and she had a ball. We love it hereread more

Miss Morgan in the club lounge was wonderful! She was a true gem!…read more I booked with my family for a little get away before checking into corp hotel options during our visit to Charlotte. This hotel had come up as being renovated, downtown, access to club lounge amenities. Check-in was easy, and I especially liked that they had bellhop trollies for guest to use. I really like the health conscious atmosphere they are presenting with still and medium water dispensers with a reusable aluminum water bottles during your stay. It reminded me of Europe, and I got medium water every day. The rooms were so comfortable. After a long travel trip in, it was nice to have plush pillows with varying style options, and the soft plush beds. I liked the bathroom upgrade with the rain-like shower head in our suite as well. The room long sofa and view of convention center/downtown city was fun to watch the rain fall and see the sun sets. Another huge plus was the Westin lounge. For our family, having milk options was a life saver with our little who is a milk feen. The first time we visited the lounge after checking in, and traveling, was when we meet Miss Morgan. She was so sweet and accommodating to us and our little. It was for the happy hour horderves in the lounge. We enjoyed taking small eats and paid for drinks on the roof top. Getting a little sun and watching the train/metro come by and people watch over the ledge was a lot of fun. The breakfast options in the lounge was also a really nice perk every morning. It allowed our family to have some normality and sit for a meal before the craziness of exploring the amusement parks, discovery place and the city. Overall, we really enjoyed our time at the Westin in Charlotte. This will be our go-to place for the next time we are in the city.

My boyfriend booked 2 rooms with the explorer family rate a month ago. With that being said we were…read moreunaware that you could only book one at that rate. We have been a Marriott bonvoy ambassador/ Titanium for years. Never have we been told we could book only one room but I guess that's a policy we weren't aware of and had never been enforced over the years. Early in the day we received a message through our Marriott app that our rooms had been upgraded. At 9:19pm less than 24 hours before we are supposed to check in, we receive an email letting us know they are cancelling one of our rooms. We call the property and spoke with Christopher Keaton, as we tried to get a better understanding of this and try to figure out a solution we were constantly interrupted. They stated that 3 days prior to any guest checking in that the reservations were reviewed, let's remember our room was cancelled 9:19pm for a next day reservation. When we questioned that , of course there was pushback. We also ask what the new rate would be, he didn't know. We also ask, how is that you can cancel our reservation less than 24 hours but we don't have that luxury without a fee. As we tried to prove our point, we were constantly interrupted. This was not a productive respectful conversation. Christopher hung up. The next day we receive another email from Symone stating the remaining room we had booked was cancelled as well due to the conversation that transpired the night before the Decision was made by the GM Geoffrey. No one wanted to hear our side. So here we are in Charlotte NC with no place to stay. We called and spoke to Symone who in turn upheld the decision and let us know that they just couldn't get to review the reservations in time that's why it was cancelled so late. In my opinion I believe we should've received a call, not an email about the issue with the second room so we could have come up with some type of compromise/solution. I understand the policy, I do but some kindness and options would've gone a long way. I would've settled with a 3 day notice of the mistake so I could've made other arrangements. I think this was handled very poorly. They offered nothing, not even an apology. -Tiffany R