This is the first time using this company. We have used a couple other movers when making local moves in the past & things went smoothly without incident. Well this move had to be the most stressful move we have ever had. It was such a cluster of disastrous events, one thing after another it was insane. We used a moving company 18 years ago & they moved us over 500 miles to Charlotte, not one thing was broken or lost. When reserving Ballantyne & Beyond they were given a detailed description of items per room but that did not seem to matter. The day of the move we were sent one decent sized man & another man that was a fraction of the size not to mention they showed up approximately 1 -1/2 hours early. Our home we sold was 5 years old & we were moving to a new construction. There were several deep scrapes and holes these guys left in our walls & in the hardwood, chunks out of our banister, door jams & floors. My husband was left to make necessary repairs. They decided to call it a day & knocked off early, THE JOB WAS NOT DONE! My husband spent the entire next two days loading another truck we had to rent by himself. INSANE. The loading of my furniture was dreadful, if we can take moving mats and move over 500 miles 18 years prior we didn't have one thing broken or scratched, we used the same moving mats, packed and protected our furniture in the same manner and this time had several items damaged. When I called the owner regarding the damage I was told, since you didn't let us pack you & your items were not in our care,custody and control you are not entitled to the insurance. You can get .60
Per pound! Now the unloading went much better, more guys were put on the job but we were overcharged by over $1000. Fortunately the owner was honest and did call, explained the overcharging and refunded the difference. Fact still remains I still have damaged and broken furniture and there at least 2 boxes we still cannot find. Word of caution, call around and interview your movers! You pay a lot of money for your personal items and no one deserves someone coming and disrespecting them.
UPDATE TO BALLANTYNE & BEYOND MOVING RESPONSE 6/18/18:
Yes we had to rent two U-Haul trucks because you did not have ample trucks available, I believe you stated one of your trucks was down, nevertheless you did assist us with our last minute move due to the buyers of our home making an offer & their need for such a quick move in date. For that we are grateful for you trying to help us with our move however given the detailed description you were provided and I heard my husband provide you with explicit details down to the split king tempur pedic adjustable bed for which we had great concerns about its safety due to the cost of the bed and we expressed that concern. Knowing these details we all know it would have taken more than TWO hours. I realize that is all of the time you had available, we completely understand that but let's be realistic it is completely unrealistic to expect the two you sent to load a 3 bedroom, family room, dining room, a 2 car garage and we explained at lease 30 boxes. There was never a change in schedule, the move out date never changed, the only thing that changed is that your guys were loading into trucks instead of a pod. When your guys and your one truck came May 22, 2018 Everyone knew you could not hold our items in your truck until our closing/move date 5/25/18 anyway so you sending your truck was moot. Your truck was promised out for another move. Bottom line, we appreciated you assisting us with our move but had you had the ability to send a sufficient number of men I believe things would have been a whole lot better and our items would not have been damaged. Since you state you did what you could then you should have declined the move and we could have selected someone else. Trust me I do not like to give a negative review. read more