These guys ripped off my teenage daughter! They charged her $335 for a basic key with no remote access! This is NOT comparable with other companies on the market (my other daughter had the same a few months ago and got this plus they threw in a regular key for $250 and another company I called said it would be $260 all in!). When the technician arrived at my teenage daughter's residence she felt intimidated by him especially when he said one price then charged another, without explaining the extra charges to her, and then the guy offered to give her another key is she gave him $100 cash!! This was abusive tactics of a business towards a young vulnerable woman. She just paid so he would leave. I believe he discriminated based on location, as she is in a nicer neighborhood than I called from, and took advantage of my daughter being young. I talked to the owner the next day and he laughed at us and blamed us for not knowing what a 'key' means, for being dumb enough for losing her key in the first place and then said they did nothing wrong by charging us undisclosed trip charges and coding charges and stands by the idea that a basic 'key' with no remote access should cost $335! He denigrated his female customers even further and refused to supply my daughter with a key that make her have safe and swift access to her car with a remote access. read more

My Locksmith - The receipt - $240 for the basic key for a 2016 Kia plus extra charges not explained up front (mom was quoted $260 all in for a better key) - Keys & Locksmiths Near Me - Houston, Texas

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I locked my keys in my car, and the technician arrived within 10 minutes! Hopefully I won't need this service again, but I HIGHLY RECOMMEND!! read more

I locked myself out of my home this morning and remembered seeing a van a week ago with My Locksmith on the side. The locksmith was here within 15 minutes and had my door opened very quickly. I would highly recommend this business and the very nice gentleman who opened my door for me. I was back in the house within 30 minutes. Fast, professional and friendly service. read more

My Locksmith was a lifesaver! Not too long ago I got locked out of my place. By the time I got home, it was dark and late at night. Oh snap. So what did I turn to first? My Yelp app of course! I did a quick search for surrounding locksmiths, and this business came up. I was desperate so I gave them a call. A very nice operator took my information and told me a technician would call me soon. Within minutes, I got a call from a guy that said he would be there in 10 minutes... Sure enough, a nice man shows up from My Locksmith (can't remember his name). They basically charge $19 for coming out there, and then they'll give you an estimate based on the type of lock you have. After that, you can decide whether you want them to pick the lock. The guy quoted me $75, and he subsequently brought some tools from his truck and popped my lock within minutes. I was amazed how easily and quickly he opened more door - but felt a bit unsettled at the same time that my lock could be picked so easily haha. Anyhow, highly recommend My Locksmith if you're ever caught in a bind and locked out! read more

Executive Summary: Real attention to customer service and attention to detail. These guys are a great resource. Our front door lock was installed poorly and never really felt "tight" or connected well. I engaged these guys via an online quote request on a Saturday morning. The owner made contact with me within the hour. I explained my issue, and he said he could likely resolve it. He quoted me a trip charge and a time frame, both of which I accepted, and said Nino, the technician, would contact me when he was on his way. He was at all times polite and courteous. Nino called as promised and arrived within the time frame. He fixed my door and went a bit above and beyond by fixing an additional problem with the door. He gave us good insight on our leftover parts. He worked quickly, didn't make a mess, and made sure we knew everything was correctly working before he left. The price was fair and reasonable, and the door feels like it's brand new. Great job and I'll use them for future key and lock needs. Nice work. read more

While out of town we had a neighborhood girl watching our dogs and our house. She closed a door behind her and it locked and didn't have the key on her, so she called My Locksmith. They quoted her $50 over the phone but after they unlocked the door the charge jumped to $270. I called when I got home to try to work it out with them but Johnathan would not help. I spoke to him about the "30 Day Guarantee" on their website to which he told me doesn't apply to this situation. I have included the "guarantee" below. When I asked to speak to his supervisor he said he is the supervisor, manager, and does not have a supervisor of his own. A shame that these crooks took advantage of the girl staying at our houses situation. There are a ton of Locksmiths in Houston, pick a different one. "My Locksmith in Houston proudly offers a 30 day full satisfaction guarantee for all of the locksmith services that we offer. Within 30 days after you have hired our locksmith services if you are ever not satisfied (and ask us for your money back) we will return in full the amount that we charged you." read more

My family needed a locksmith to break a lock at a vacant property. I called My Locksmith early this morning (around 8:30 AM) to schedule an appointment for late this afternoon. They confirmed with me that they had my appointment down for someone to come BETWEEN 4:00-5:00 PM. At 3:30 PM, I get a call from My Locksmith stating that someone couldn't come out to the property until 5:00 PM. Okay...I was a little disturbed but I got over it quick because I appreciated the fact that they called to let me know before I was in route to the property. I get to the property at 5:00 PM and the technician calls me saying that he's in route to the property and won't be there for another 20 to 30 minutes. I've officially started getting upset because that is the second time that this company has changed the appointment time. 5:30 PM comes around and the technician still hasn't showed. I call My Locksmith back and they're now telling me that "they never told me a technician would be at the property between 4:00-5:00 and they have it recorded with what they said". I called them a liar on the phone. They started claiming that the technician was supposed to come to the property between 5:00-6:00 PM. THAT WAS NOT TOLD TO ME THIS MORNING!!! That was a lie!!! Well...6:00 PM rolled around and there was still no technician. 6:15 comes around and here comes the technician pulling up to the property. The technician was nice (his name was Muhammed). But...My Locksmith assured me that technicians could make key copies on the spot. Muhammed did not have the tools to make key copies at all. And Muhammed only accepted cash or CashApp. This was not what I expected and was not happy. *****UPDATE***** - I spoke to the owner of My Locksmith over the phone. He stated that he was not aware of the incident above and is working diligently to figure out what happened. Somehow the technician that completed my order was not an employee of My Locksmith. Not sure if the dispatch service mixed up the service requests since I have call logs showing that I dialed the correct company. Hopefully, this doesn't happen again. read more

We needed to have locks rekeyed at a rental property and My Locksmith came in with the best cost, so we booked them. Johnathan was very helpful upon first interaction and was able to get me scheduled within a time slot that worked for us, but this is pretty much where the good communication stopped. When the technician got there, he replaced all but two locks. He said one of the doors did not open with the key, but he would be able to pick it and re-key once the door is opened; the problem was that he did not have his picking tools with him. I asked if we would need to pay for him to return (they charge a fee for visiting the property, as do almost all the other locksmith companies), and he told me no since it was the same job. I was called a little later and told that the lock would need to be switched out completely and the parts needed for that door would need to be ordered. I was fine with this, so he told me the amount for the work done and I made the payment promptly. The following day, I got a call from the tenant letting me know that service took over two hours (not really so fast considering speed is a selling point for them on their website), and they only made one key copy. I had asked for five (four keys come w/ the service, the 5th key is an additional charge). I think this is something I should have been notified about, so it's unfortunate that my tenant was the one who told me. What is most unfortunate is that there are actually two tenants that live at the property, so only one had a key that first day. I was upset on behalf of my tenants because they are always very gracious about having work done at the house and not having a key is a real pain, so I immediately called and Johnathan told me he could have a tech come right then, which was problem because it was already past 9:00 AM and my tenants were no longer home. He told me the next available appointment would not be until the following morning. I told him I thought he should have really made this a priority since we already paid him and that his laissez faire approach really made me feel like since I already paid him I didn't matter. His response was basically, it's my fault because I scheduled the last appointment for the evening. Luckily, my tenant was super flexible and made himself available the following morning to have the new keys made. After all was said and done, they only made us 4/5 keys. I still need that last lock re-done, but won't be using My Locksmith going forward. Pretty unhappy with the customer service post payment. Bottom line, if you decide to go with them for cost, check all the work before payment and don't expect any follow up after you pay your bil read more

The worst company ever, DO NOT CALL THIS COMPANY, they charge way more than other locksmith companies, the customer service is the worst I had to wait 2 hours for the technician to get there, when he got there, he did have not have any idea what is customer service, he was very rude. the key they gave was scratched and it did not even have the master key, it was just the control, they charged me $350. They give you a start price to make you believe it may be cheaper, but then they just add up Service call, key, program and taxes, I got two other quotes way below their price around $250. THE WORST EXPERIENCE EVER. read more

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These guys are not only nice but fair in price range. Nino had such a great attitude and worked quickly without sacrificing quality of service, which I think was the highlight of my ordeal. The person I booked with was also super helpful and they give a flat rate for their services - unlike many places I've contacted. Their prices were also on the better side of many places I had called. They didn't sound put off at all that I was calling right before 5 either to unlock my door. TLDR: if I ever lock myself out again (knock on wood) I'd contact these guys. You should too. read more

Although the locksmith showed up quickly and was nice and courteous this establishment either does not communicate with each other well or does a very poor job providing transparent pricing. On the phone I was quoted about $185 which included their locksmith showing up and a remote key to a 2013 Toyota Camry. When the locksmith got there the key itself was priced at $229 not to mention the fee for them to come as well as computer programming. The total ended up being over $400... which is completely fine if I had been expecting that. But for that price I certainly would've called someone else. For the office manager to be the expert I just feel as though he could've actually provided me with a quote that would reflect the work the technician had to do. He could really slow down and ask all of the necessary questions to provide customers with an accurate quote. Surely I don't have the first or newest Toyota Camry so if you know that most of them require computer programming then as the expert, you should say that. It can't be the first one you've ever seen so surely he should've been able to give me an actual breakdown of the price. He does this everyday. So I'm not certain if these issues always happen with their pricing or only when single women are visibly in distress but I do not recommend this establishment. You'll pay hundreds more than what they quote you. read more

Locked myself out, called and they were very responsive, professional, and helpful. Problem solved in no time!

Moved in to a house and wanted good locks put in. I did some research (was thinking Medeco) but they introduced me to Mul-T-Locks over a free consultation. Everything checked out in further research and they provided great service and great prices. They even recycled my old locks onto an attic door for free. They went above and beyond to make sure we were satisfied. In a short amount of time, Janiv did everything to earn my trust. read more

I lost my keys so I decided to call my locksmith for their car key replacement service. I was expecting fast service since that's what they claimed on their website which they delivered. They processed my call and arrived promptly as promised which I was very satisfied with. My problem is that I told them I wanted a remote key replacement and they said they could help me. The technician arrives and starts doing the job. However, he's obviously not trained well in customer service because he's rude when I ask about the prices for different options. Upon job completion, he tells me that they don't in fact have the right remote key for my car and says he made a regular key just to unlock and turn on my car for $234. I originally wanted and needed the remote key which I was quoted $274. I obviously am forced to buy this key since I need my car to go home. He calls his manager and asks what the price difference would be if he came back to my location for the remote key since that's what I wanted. I was told it was $80. I asked him okay so I originally would have paid $274 today but on Monday I'll be paying a total of $314 right? He said yes. Monday comes around he doesn't call me. I had to call back today which is Tuesday for him to come out, and he's still being rude to me like he doesn't want to come. Now they want to charge me $19 service fee for coming to my location which I was promised last Saturday. I paid for a service fee Saturday for them to come out with the key I wanted, but they mistakenly didn't have the key they said they had, and now they want to charge me again for their own mistake. I don't mind paying fees and money. It's a service I get that. But I don't like feeling like I'm being hustled. It's only fair that they come deliver what was promised to me without charging me another service fee. Not only that, I double checked and confirmed with the technician that the extra $80 was all I had to pay and he confirmed last Saturday and now it's like that never happened. You shouldn't make promises that you don't keep in a business. And if your technician makes that promise for you, that's on him and it should still be honored. I called the manager back to see if he'll honor it and he didn't care. I'm very disappointed in my first experience with my locksmith. read more

A few weeks ago I used your service and was thoroughly impressed with your communication and rates! Thank you for being flexible. I would definitely use your services again! read more

When you call for a locksmith they tell you it's $25 service fee $36 starting price to unlock your car after the technician or person who came in their own personal car not a locksmith truck unlock the vehicle they will give you a bill of $250 at this point you know you've been scammed do not allow them to work on your vehicle without a firm price before committing these people are a scam read more

I had an exterior door lock replaced as the original had broken and the doorknob just twisted. I contacted them Sunday evening and scheduled an early appointment Monday. The technician arrived on time. Rather than install what he had on the truck - he went to the shop and got an antique bronze lockset. He returned, installed it, and left in about 20 minutes. I paid $115 which I thought was reasonable. The technician was friendly professional and I would recommend this company to friends and neighbors. read more

Very reasonable price! Answer straight to the point. Very knowledgeable & nice technician. HIGHLY RECOMMENDED!!!

I locked my keys in my car one morning before work. I called a different company first, but I never heard back from them. So I call My Locksmith next. Nino arrived at my home within 30 minutes. It took him less than five minutes to unlock my car. While he was there he also reprogrammed my smart key & put a new battery in the remote. He was extremely helpful & I'll definitely give them a call if it ever happens again. read more

My husband locked himself out of his vehicle. We were hoping to get him back in his car as quickly as possible. The technician was very professional. We were very impressed with how quickly they came out and completed the job. He quoted 20-25 minutes, and I think he actually beat that time by a few minutes. I'd highly recommend using them if you're caught in a auto lockout bind. read more

My locksmith John was very friendly and knows his work. Great guy and will be doing more buisness with him soon.

Yaniv and Nino are the most professional lock smith services I have ever encountered. My wife lost her car keys, we were scrambling to get a replacement and My Locksmith responded quickly. Nino worked diligently to replace the car key, program it to my car and provided valuable education insight into how this works. If I need service for locks, know who I will calling. I highly recommend these guys, 5 stars. read more

The locksmith showed up very quickly and had the right tool for my car, a 2007 Jaguar convertible. He was so quick yet careful I couldn't finish this text before he was done! Awesome job. The guy I called before tried to charge me an arm and a leg. read more

Early this morning I locked my self out of my garage apt and call this company for help. I spoke with Jesus and was quoted a certain price, after about 45 minutes a gentleman named Miro Trevino showed up helped me out and was very kind and respectful, my only complaint was I was quoted a much lower price on the phone, completely not Miro's fault. I feel if this company would be more up front about the cost it would make things run much smoother "at the door" so to speak. read more

Jonathan came over to the office as fast as possible. He took care of the job fast and charged a fair price. What more can I say?

Thank you Nino with My Locksmith for fixing my lock!!! Called today, got service today!

I don't know where to begin to explain how happy I am with this company. Great prices and excellent service. Owner went out of his way to service my vehicle immediately. AAA was sending me an overpriced rude company. Wished I would've gotten the name of that company as not to recommend them. Definitely saving the phone number of this company for all my locksmith services. read more

Very fast and friendly! Nino came out and did the job swiftly and accurately. Great customer service and fair pricing!

Nino came in on short notice and was able to easily fix my lock! Great service! Highly recommended!

I'm going to explain this in the most simplest way I can. Today was the first time I've ever called a locksmith and they haven't been a total sleezebag. Nino showed up and was completely professional and had a great attitude. I'd recommended him and this company to anybody without hesitation. Thanks a bunch! read more

We have used them to make new car keys and to re-key the locks on our house. They were to my house in 20 minutes and did a great job. There were some issues with the lock and the door knob, but Dennis came back the next day and fixed it free of charge. I would definitely recommend them! read more

My Locksmith saved me! I called and within 30 minutes Nino was here. He was so professional, very nice, got me in my house that I accidentally locked myself out of, and was super informative about some other lock options I will definitely look in to. Thank you so much Nino and My Locksmith. I'm keeping you on speed dial now...just in case :-) read more

Quick response and excellent service. Aaron Gill went out of his way to resolve my issue.

My Locksmith is amazing. He was prompt, polite, extremely knowledgeable and willing to help. He made keys for my car, my apt, and got me a remote for my vehicle all while keeping up a friendly conversation and helping my neighbor with her car problems. He got us both up and running in no time and was far more affordable than the other local locksmiths. I will be giving My Locksmith a call for all my key related needs from now on! read more

My key was locked in the trunk of my car and I was camping at Brazos Park, which is pretty far from downtown Houston and not the covered area by another locksmith company. In less than 1 hour after I called the service, a really professional man came to help open the trunk without difficulty. If the key was locked in the car, you may call police to help get into it, but I don't think the police can open the trunk which needs some tricks to open without a smart key. read more

Excellent and fast service!! Nino was very professional and set up my new locks perfectly! I highly recommend them over any of the area competitors. The pricing they gave me over the phone was the pricing I was charged. I had called a couple of the area competitors before I used this company. They gave me quotes over the phone and when one arrived the pricing changed dramatically. Had two motorized deadbolts installed for dramatically less than one area competitor quoted me for the installation of one. Use these guys! read more

Had them come out to re-key the locks to a rental property of mine. Super fast response time. Friendly and quick service. And extremely reasonable pricing. 5 stars all the way. Thanks! read more

The service guy they sent out barely spoke English and was pretty difficult to communicate with, but the owner who is at the shop is super helpful and despite needing someone to come by at exactly 3:30 with an hour notice, My Locksmith got here and got the job done. read more

I was looking for a locksmith to install some smartlocks and rekey my new home, so I reached out to this business. Nino (the technician) did an excellent job. He is super knowledgeable about locks and security! We had a very interesting conversation about trade offs and high security locks like the multi-lock. I would definitely work with Nino again - no question. read more

I needed help fast and this company called me right back and was able to get me what I needed without having to wait. In addition to being experts in their field, they are prompt, courteous and their pricing is very fair! I highly recommend them! read more