Poor Experience with Long Waits Despite Appointment scheduled…read more I had an appointment scheduled for 7:00 AM today at the Sonora Quest location in Peoria, but it was a frustrating experience from the start. When I arrived, there were already 16 people ahead of me. I didn't get checked in until about 7:10 AM because the line at the kiosk was so long. A big issue I noticed was that many of the people waiting were walk-ins, which seemed to slow everything down for those of us who had actually booked appointments. The staff was polite, but the system clearly wasn't handling the volume well. Suggestion for improvement: Sonora Quest should offer online check-in in addition to the kiosk. This would let scheduled patients confirm their arrival ahead of time, reduce congestion in the waiting area, and help prioritize appointment holders over walk-ins. Unfortunately, this was not a good experience at all today. I understand labs can get busy, especially in the mornings, but with an appointment I expected a much smoother process. I hope they implement better check-in options soon to make visits more efficient for everyone.

Don't bother making an appointment at this location. They don't seem to comprehend exactly what…read morethat means. Ive (sadly) been to this location numerous times. It's always the same. Waiting room full of people. No one at reception. The employees here don't seem to care that they are late and make no apologies. I also get bruised every time. Save your time, energy and veins and go elsewhere.

The fact that you are the ONLY one that requires an appointment even when your lobby is not full…read more What happened to customer service and patient care??? The employee at the window while pleasant, was not able to find resolution for people other than redirecting people to other facilities. Also, your sign should be in front of your office rather than in front of your front window. It would prevent the patient from feeling uncomfortable by NOT SEEING YOUR SIGN It appears your other facilities are unaware that you are an appointment only facility. Also, your facility always seems to be behind.

Well, Today they said they are understaffed and no longer taking walk ins, reaching them by phone…read moreand/or scheduling online is impossible.

I made an appointment for bloodwork at this Quest after my doctor sent in an order. This location…read morehad the soonest available appointment and it wasn't too far from home, so it was a no brainer. One thing to note is that this location does not have a receptionist. All check ins are done through the kiosks in the waiting area. I found the kiosk easy to use and I only had to wait about 10-15 minutes since I made an appointment through their website. The phlebotomist who helped me was Teanna and she was wonderful! I have notoriously difficult veins, so I always dread getting blood drawn, but she made the process quick and easy. We also had a nice chat about my ear piercings! I would not hesitate to return to this location in the future.

I went to my normal Sonora Quest Lab location in Sun City, Arizona this morning, only to discover…read moreit had closed down. This was my normal location that I always came to and I never needed an appointment before. Luckily they had posted this location as the alternative lab to visit. When I arrived I discovered that I definitely need an appointment at this location. This seems to be a new location and the waiting room was very small for the number of people that were waiting. Many people were waiting outside the lab waiting room, because there weren't enough seats. They do have a big TV screen that lets people know where they're at in line which was very appreciated. At first I was number seven in line, but as more and more people came in with appointments, I just kept getting bumped down to the bottom. When I finally decided to leave, I was number 14. This isn't anything that necessarily made me upset because I'm glad that people with appointments were getting called first. I quickly realized that fmmovingmoving forward I definitely need to make an appointment. I ended up leaving and scheduled an appointment in another week online which was pretty easy at Sonora lab.com. It would have been nice of Sonora Quest to notify customers who used the Sun City lab that that location was being closed. It would have saved me a lot of aggravation today.

Came here for an employment drug screen. The hours posted online and on the door say 8:00AM-3:00PM…read moreand that they're closed from 12:00PM-12:30PM for lunch. I got here at 11:43AM and the door was unlocked, the door from the lobby into the back was left open and no one was up front. At about 12:01PM the lady came back and was like, "How did you get in here?!" I must have scared her because she wasn't expecting someone to be in the lobby. She did my drug test despite it being her lunch time. She was really nice and called me "babe."

Waiting for 3 hours and still waiting. Disgraceful. Currently 27 people waiting with only 9 chairs…read moreand a waiting area that can't handle this many people. Only one employee working. She is checking people in and performing the lab tests. ONE SINGLE PERSON DOING INTAKE AND TESTING. There must be some regulation concerning this situation and I'm going to find it.

Book an appointment if you wish to access this facility. I came in as a walk in. I should have left…read morefor my xray a long time ago but I think I was too optimistic. I came in at 11 am. It is over an hour an a half now. I was 15 in the cue, went down to 3, then back to 9, down to 2, bumped to 3 again. Make an appointment and even those who did had to wait a very long time. Once I was taken in, Nathan was amazing and brought in the team lead, Esmeralda who got it flowing the first time. I was going to give this a one star but to be fair, they are now a three. They were understaffed.

I've been to this lab many times and every time it's been a very positive experience. I'm there…read moreright when they open and I get right in. My last visit I was in and out in 15 minutes. It's very clean and convenient. Mauricio Was the most amazing blood taker I've ever had in my life, if I wasn't looking, I would have asked him When are you going to put the needle in. He has a trick that I wish every phlebotomist? Knew. he was definitely worth writing about!

Quick check in at a kiosk, big waiting area with plenty of seating and very friendly staff! I had…read morean appointment and was in and out in less than 15 minutes. Great appointment and people.

Told me they were open on July 3rd and let me book an appointment to get my blood drawn. I arrive…read moreand they tell me the office is closed and leave me with the bill.

The staff at this location are all absolutely wonderful. The providers listen and do a thorough…read moreexam. I love that I can can get labs done and get my prescriptions all in the same trip. Everyone including the receptionist, lab techs, physician, PA, pharmacy tech and pharmacist were all fantastic. I enjoyed my visit and will be back.

From the owner: Offering primary care, behavioral health, virtual care and lab services.read more

Dr. Doc Gujrathi was attentive and listened to my concerns. Filled script as needed…read more Roo bad she changed office.

Update Dec. 2025: Wanted to add the festive pics from their office--nice touch. Just rem. to water…read morethe plant next time Previous: Dr. Arpino is always pleasant and takes time to listen to me and offer helpful suggestions and alternatives. He never talks down to me and I feel we work together well as a team for my care. When I asked about an EKG, he didn't make me return to set up another appt., but immediately called in a PA to take it for me and I didn't have to wait for results. The practice had a great phlebotomist who left, so I was apprehensive about the new one, but she is great too. It's convenient to have bloodwork tests available in the same building, and the facility itself is in a good location and on the 138 Valley Metro route which is helpful. The weakest link in the practice is the way scheduling and general questions are handled. Upon leaving, I was given a printout with the next appt. without any consultation with me about dates and times that work best for me, so I had to change it and that was an unnecessary step and the presumptuousness of setting up a random appt. for me did not make me feel respected. Also, when I called to make my bloodwork appt. and specifically asked about the times, I was not told about the lab being closed for lunch so when I came, I had to wait around and that was not a good use of my time. When I texted that I should have been informed about the lunch hour, the response I received was "We always have our lab tech take lunch from 12 to 1pm." Notice there was no apology for my inconvenience or for not providing the complete information, just telling me what they "always do" as though I'm supposed to know that. The questionnaire that you have to fill out with only yes or no answers also needs some improvements since binary answers rather than also allowing for N/A or Unsure and without a way to add additional information can result in inaccurate records.

Very considerate and attentive staff, they got me in and out super quick got my bloodwork done the…read morenext day as well.

1. Often reschedule appointments last minute, but will cancel your La if you are 10 minutes late…read more2. Front staff needs training, they never sr to know how to handle routine situations 3. Their nurses line does not work - gives you some "transfer" message, no ability to talk to anyone 4. Very hard to get ahold of someone when you call. Do not return messages. Best bet is to walk in just to talk to them. 5. You will not see Dr Rana 99% of the time, plan on seeing other docs