never have any issues with this location, staff has always been friendly and helpful. Even as a walk-in, usually in and out in less than 30 minutes. read more

Poor Experience with Long Waits Despite Appointment scheduled. I had an appointment scheduled for 7:00 AM today at the Sonora Quest location in Peoria, but it was a frustrating experience from the start. When I arrived, there were already 16 people ahead of me. I didn't get checked in until about 7:10 AM because the line at the kiosk was so long. A big issue I noticed was that many of the people waiting were walk-ins, which seemed to slow everything down for those of us who had actually booked appointments. The staff was polite, but the system clearly wasn't handling the volume well. Suggestion for improvement: Sonora Quest should offer online check-in in addition to the kiosk. This would let scheduled patients confirm their arrival ahead of time, reduce congestion in the waiting area, and help prioritize appointment holders over walk-ins. Unfortunately, this was not a good experience at all today. I understand labs can get busy, especially in the mornings, but with an appointment I expected a much smoother process. I hope they implement better check-in options soon to make visits more efficient for everyone. read more

Don't bother making an appointment at this location. They don't seem to comprehend exactly what that means. Ive (sadly) been to this location numerous times. It's always the same. Waiting room full of people. No one at reception. The employees here don't seem to care that they are late and make no apologies. I also get bruised every time. Save your time, energy and veins and go elsewhere. read more

BEWARE! Sonora Quest sent a bill to collections for $10 that I already paid months ago. Their website portal even showed my payment was made and they still sent it to collections (never sent me a late notice). I sent the collections company my receipt for the payment and they still said I owed the money. I spent hours going back and forth with my proof and got so fed I just paid the bill AGAIN! I will NEVER go here again for lab work. read more

My blood work was done wo a hitch, but when ya show up for an appt and there's around 30 people in the waiting room, make sure you're not in a rush. I should have expected it. read more

I will be filing a complaint against this location's staff. We only came in because it was next door to my doctor's office. The parking lot looked empty so we went inside and there was no one there except the staff at the front. I only needed one test so I thought this would be in/out quickly. I signed in at the kiosk and no one greeted me and they didn't even acknowledge I was there. They were talking amongst themselves acting like they had the most interesting conversation and acting like they aren't at work. I went to the front and handed them the lab order. They still kept talking amongst themselves. My husband and I watched as she took my lab order, set it down and turned her back and started talking to her coworkers. That's when I stood right next to them and just watched them. They had the audacity to tell me to have a seat when they are being paid to work and not sit on their asses talking. We were the only ones there. I stood there and they started to get uncomfortable and then the lady finally started putting in my lab order extremely slow and typing with one finger. I understand that their jobs probably suck, but you're still being paid to do your job. Not sit there and talk to your coworkers. read more

S Q is quiet, comfortable, and very accommodating. If you need special tests they get you in and help in any way they can. The lab technician displayed outstanding professionalism together with a friendly and soothing manner.I highly recommend this facility! read more

Wow!!! After my horrible experience at the Sonora Quest a few days ago (see previous review) I made an appointment at this location. The two locations are like night and day! The ladies working here are helpful and got me in and out in literally 5 minutes!! read more

If I could give negative stars, I would. In late May, I went in and Sara did my blood work. Gave her a list of items to remove from the order ( they were highlighted) and she said she did. Come to find out, not only did she not remove those, she also removed one that was not highlighted and should remain. Went back over there to rectify her mistake and was told ":too bad" sucker... you have to pay for my mistake and not a damn thing you can do. It is going to cost me quite a bit for the bloodwork she SAID she had removed. Do not trust these people, especially her. She doesn't care if you have to waste your hard earned money for HER MISTAKE. It's a bunch of BS. Will never go there again. Have filed a grievance with my insurance company and will look for other ways to satisfy the money I am wasting because of her mistake. I can only hope that she loses the amount of money she carelessly wasted of mine. read more

I would leave 0 stars if I could. As a medical professional and mom I'm appalled. I brought my 5 year old here for labs and not only did the tech never speak to her or try to be even remotely kind, when my daughter got nervous she called in another lab tech to "hold her down." We left without getting them done but we have had zero issues when at the Sonora quest inside pch (because they know how to work with kids). The interpersonal skills of the staff here were awful. read more

The staff is friendly, but they are never on time. I waited over an hour and a half (even though I had an appointment). They are not respectful of patient's time. They should not accept appointments for patients they don't have time to serve. I would not recommend going to this location. read more

I made an appointment online. Then went into this location to make sure they received my Lab Requests from my Dr. I also had them verify that they took my insurance. United Health Care dual complete. I was assured everything was fine. 3-31-2021 I showed up 15 min early for my appointment. The young white woman approximately in her 20's. Yelled at me because i didn't know the Name of the Dr who referred me. I showed her my Confirmation on my phone. Then when I showed her my insurance card. She said we don't take that insurance. I asked her why didn't someone tell me when I confirmed. She just ignored me. read more

Sonora Quest Laboratories - Laboratory Testing Near Me - Peoria, Arizona

My school required one more titer that I hadn't completed. I chose this location because I actually found it online. It was $45 online on some third party website. Because I'm so skeptical, I decided to drive to the location and asked them about the $45 copayment. They told me they were unaware of such website and told me the blood titer would be done for $30 there in the office. I didn't have insurance so I'm very grateful it was only $30. Because I was a walk in, I assumed it'd take longer for me. But I only waited for 15 minutes until a nurse took me in! My first impression of just the building? It looks like such a fancy hotel!! I actually got lost and was able to utilize their touch screen map. The entrance doors on each office looked as if you were entering a mansion! This place is niiiiiiiice! I asked an employee how long they had been there and she told me more than 10 years! It's so spotless and looks brand spanking new! I'd love to come get all my bloodwork done here from now on!! I really appreciate how everything is done online now. There's no more stress and headaches just to get your results! All I did was make an account with my information, and it was super easy to pull up my results! read more

I am handicapped and it is very difficult to get around and i went to the SONORA QUEST Carefree Az. because it is easier for me to get at ,easy parking ,never too busy ,but they don't do labs today, then I went to the one in Scottsdale at La Mirada, ,there was no one waiting ,the gentleman there was doing nothing but he would not take me for a simple blood test as he was waiting for others that were not there yet . I then went to the Ironwood location where I waited for 45 minutes for a blood test that took less than a minute. People DO NOT USE SONORA QUEST IF POSSIBLE , find another who values your business. read more

This company has gone downhill in the last several years; years ago they were satisfactory. Now, they unsatisfactory. To wit: they lost one of my doctor's two bloodwork requesition. Then they failed to bill my secondary insurance carrier BC/BS, one that I've had for 15 years and which SQ billed several years ago. And re their 800 phone number for billing questions--the recorded insturctions are disjointed and skips langanguage instructions making some instructions unintelligible; then when automatically placed on hold, the call gets dropped and I'm back to a dial-tone. My advice: avoid Sonora Quest until their operational systems return to their previous high standards. You would be advised to use LabCorp instead, IMHO. read more

Had my blood drawn today and the staff and technician were very nice but professional. It is an appointment only site and I was called in before my actual appointment time. Very fast and efficient. And the blood draw barely hurt! Website very easy to use as well. Plus email and text reminders. read more

These people LOST one of my samples. Told my doctor I only left one, which is a flat out lie. Now I have to redo, which means I get to continue to feel bad for several more days until they can figure out what is wrong (assuming they don't lose them again). AVOID THIS LOCATION. read more

I went to this location because it's a short walk from my OBGYN to this location. I normally never have problems at a Sonora Quest lab but today was the first time I felt aggravated. I got in around 1:10pm and handed the lady at the check-in my doctor's order and a copy of my insurance card. She gave it a quick look and said I'm all good and I sat down. 20 minutes later and I noticed people coming in after me as walk-ins were going back before me. I looked up at the computer and I wasn't even checked in. Another worker sat at the check-in counter and asked me to come up and once again needed my insurance card. I was frustrated as it took the girl 10 minutes to put everything in the system and finally putting me at the end of the line at check-in. I'm not a new patient to Sonora Quest, my insurance was in their system and on the doctor's order. An extra 10 minutes later (This makes it 40 minutes since I came in) I finally was called back. I never waited that long to be seen even with an appointment. The wait was so exessive it caused me to have to take an extra hour of unpaid time off work. I couldn't leave and go to another location because I needed the bloodwork done within 24 hours of my ultrasound. COVID-19 tip: This location does require you to wear a mask. They will provide a mask if you do not have one (I left mine at home) read more

Terrible. the person working the desk on 2/27 between 9-9:20am needs training on being "nice". we arrived early, we were ready to wait and it's my first time in this Lab. one person ahead of me in the line, then I get to the window, he gives me 15 seconds of attention. I said"we have an appt at 10am", All he says "you know when you are early, you are considered a walk in" with a sarcastic tone. Then looks back at his computer and doesn't say anything else. I am left standing wondering then what? Until I saw another person check in on the tablet by the window. I know life is tough and everyone loves electronics now. When did we lose human touch? I am so glad I came with my elderly relative as he would not have known what to do. read more

The front desk people need some training on manners. I get you're obviously unhappy with your job, but I've been here twice and just walked out. Rude rude rude. I'd give 0 stars if it was an option read more

Second time coming to this location. Different time of day, different same. Same rude attitudes. Would not recommend this location.

Lab techs are great but the front desk could use some serious training in customer service! I had an issue with my paperwork and Ivanna upfront went out of her way to be rude! read more

It's been a few months since I've been to this lab, however, when I received lab orders I knew this would be the first on my list. There was a lady at the front desk whom I'd grown to know over the years she was so nice and friendly. This time was completely different- as soon as I walked through the door I realized it was going to be an unpleasant experience. There is now a kiosk to check in, great for convenience but the front office staff should acknowledge patients coming into their place of business. Neither looking or even said hello. Terrible customer service. The two ladies at the front desk were busy, but were complaining about a higher up needing to come work this office so "they knew the bullshit that they put up with.." This was extremely unprofessional, your patients are Sonora's source of income- however to them, we are an inconvenience. The lady with red hair was on her phone multiple times and had a nasty attitude. I would never recommend this location to anyone unless you're looking for a place of business to be mistreated and disrespected. Trashy. read more

I could not be happier with the staff at the Deer Valley location. They were prompt and friendly. A lab visit isn't the top of things I love to do but good attitudes help to ease the anxiety. read more

Phlebotomist was great. My concern is with the front staff. I had been waiting 40 minutes and the lobby was emptying out. Finally went to check on my wait time and they had already scratched me off the list. More care needs to be taken to check in on those still waiting to ensure this doesn't happen. read more

The staff is amazing! The receptionist is extremely fast, thorough and friendly. And my nurse Yvonne was FABULOUS! Not just a stylish lady, but I hardly felt a pinch! And this coming from a complete injection wuss. Great lab! Will definitely return! read more

They were awesome. Very fast service, and the phlebotomist was super friendly and very professional. Barely felt anything, plus he kept me distracted and entertained with good conversation. The price was very inexpensive. Highly recommended. read more

I love this place! Everyone is so friendly and prompt! The phlebotomist Allison (not sure if I spelled that right) is so friendly and caring. She talked me through the whole thing, and is great at distracting. I love getting my blood work done at this location! Ps I hate needles... read more

Horrible customer service. You have to stand in a line for 15 minutes just to check into a kiosk. I felt like we were at the DMV. The front office staff member was chomping on gum and was so rude to people that a couple of them walked out after speaking with her. She created issues instead of trying to resolve them. I waited 45 minutes and was not able to get my test done. They would not allow me to return later as they were "booked". They need to put customers first, they need more sites, and a better process. I guess I will try Labcorp... read more

I had my blood work done by Lisa. Absolutely pleasant experience. I came at 7 am and had a wait but that was expected because I was a walk in patient. I understand it takes time to provide good care and ensure that everything meets the required regulations, especially during this covid pandemic. The staff is definitely trying the best they can with the resource they are provided. From the front office staff to the phlebotomist, everyone was extremely kind and professional making my experience a lot better than I expected. It was my first time ever at Sonora Quest but the process was very easy. I came in, check in with the kiosk and then had a seat until my name was called. I presented my insurance card for processing and within 15 minutes or so, I was called in to do the labs. My phlebotomist did a great job with drawing my blood as well as easing my nerves by carrying out a really sincere conversations. I greatly appreciate the staff for my experience to do and will be back for my future labwork needs! read more

My first time going to this location and it was a great experience! Usually I have bad anxiety over getting blood drawn but the technician named Raymond was so great! Didn't feel the needle and very speedy process! Thank you! read more

Understaffed so the wait is ridiculous. Seems to be the problem location for Sonora Quest so they should fix it! Also stuck me 3 times and still didn't get blood. I have never had this experience before. Go to LabCorp if you can. read more

I'm never going back here. I use to be a normal here and was always treated well and got great service. The last few times I've gone everything ends up bad. The front desk ladies aren't as nice as before and all the workers who actually do the work seem extremely under trained. The last time I went in I had to be poked multiple times and it ended so badly I went to the ER. This place shouldn't be able to have people who are so poor at doing their job, it's not safe! read more

Very nice employees. Quick and very professional staff. If you need testing this is the best.

Horrible place. I have gone here many times. The Phlebotomist are hit or miss - many are new, dont know how to do a blood draw properly, that they start poking you all around left and right arms. if you are lucky you will get someone good, else it is your day in hell!! These big companies are a lobby with the hospitals and doctors. They insist on getting tests from one of these., although you can get many common tests done with FDA approved OTC kits at home and take to your doctor. If you can, avoid this place and talk to your doctor about believing your own tests with OTC stuff. One of these days, I will start my next business making it easier and simpler for patients to get a blood test without having to go to SonoraQuest. read more

Went in as a walk-in, close to their lunch time. Service was fast, professional, and efficient!

Been to several labs in my area. They were all a horrible experience. This location is amazing!! Staff is actually friendly!! Wait time was under 10 minutes. Waiting area was very comfortable. I think the guy at the front desk was the best! He was singing while working and really helpful to patients as they came in. Nice to see someone who enjoys their job. This is the only lab I will go to even though it is not the closest! read more

Going to get blood work is hands down my least favorite thing EVER! But THANK THE LORD FOR THE WORKER SAMANTHA! She was so kind, quick, and understanding! It went so fast and easy, kinda lol! This location has always been so helpful and professional! Go here!!!! read more

Wonderfull staff! Can't say it was a total good experience due to a man throwing a fit after they called an elderly woman in before him who had checked in earlier, left, and had returned right before her name was called. He cussed up a storm in front of 3 children because "she just got here" and he'd been waiting an hour. Yes they did forget about him earlier but they had apologized and put him in the correct order he showed up but he demanded to be next even though others had waited longer. They handled the situation very professionally and apologized for the man's behavior when he left. read more

My review is addressed directly to those responsible for the billing process. To be more precise, to those invoved with setting up the bill payment system. After creating my account online so it would be easy to pay online like its intended to be I have attempted to pay my bill through the online system for over a month with absolutely no success. I keep getting a response that they are having problems with the system. Are you kidding me? You want to be paid so I would think that this would be a priority. I prefer not sending a check or using the phone system. After the first few failed attempts I called to inquire why the online system is not working. Well good luck getting through to speak with anybody. I then decided to send an email and if you can believe it i I had to create an additional account just to get a response via email from a Sonora representative. The response i got was that we are having problem with the system. SonoraQuest get your act together. read more