I'm not sure what everyone is upset about. I walked in during the week at 8am without an…read moreappointment, so I reasonably expected to wait up to an hour. But between signing in, waiting, and getting my labs done, I was out within 25 minutes. Seems like a lot of people are blaming the place for outcomes shaped by their own choices. On top of this, the quality of care was great.

Book an appointment if you wish to access this facility. I came in as a walk in. I should have left…read morefor my xray a long time ago but I think I was too optimistic. I came in at 11 am. It is over an hour an a half now. I was 15 in the cue, went down to 3, then back to 9, down to 2, bumped to 3 again. Make an appointment and even those who did had to wait a very long time. Once I was taken in, Nathan was amazing and brought in the team lead, Esmeralda who got it flowing the first time. I was going to give this a one star but to be fair, they are now a three. They were understaffed.

I had made an appointment online which was easy to do. They seemed to be booked up when looking…read moreonline but once I got there there was no one waiting. My appointment was at 2:30 on a Tuesday. I was kind of turned off by the unprofessional discussion being held by the two staff who were quite loud and didn't curb their discussion even though I was within five feet. I had to wait to be checked in because they were finishing their discussion about mistresses, wills, and such. Facility was clean and easy to find.

Came here for an employment drug screen. The hours posted online and on the door say 8:00AM-3:00PM…read moreand that they're closed from 12:00PM-12:30PM for lunch. I got here at 11:43AM and the door was unlocked, the door from the lobby into the back was left open and no one was up front. At about 12:01PM the lady came back and was like, "How did you get in here?!" I must have scared her because she wasn't expecting someone to be in the lobby. She did my drug test despite it being her lunch time. She was really nice and called me "babe."

I went to this location because it's a short walk from my OBGYN to this location. I normally never…read morehave problems at a Sonora Quest lab but today was the first time I felt aggravated. I got in around 1:10pm and handed the lady at the check-in my doctor's order and a copy of my insurance card. She gave it a quick look and said I'm all good and I sat down. 20 minutes later and I noticed people coming in after me as walk-ins were going back before me. I looked up at the computer and I wasn't even checked in. Another worker sat at the check-in counter and asked me to come up and once again needed my insurance card. I was frustrated as it took the girl 10 minutes to put everything in the system and finally putting me at the end of the line at check-in. I'm not a new patient to Sonora Quest, my insurance was in their system and on the doctor's order. An extra 10 minutes later (This makes it 40 minutes since I came in) I finally was called back. I never waited that long to be seen even with an appointment. The wait was so exessive it caused me to have to take an extra hour of unpaid time off work. I couldn't leave and go to another location because I needed the bloodwork done within 24 hours of my ultrasound. COVID-19 tip: This location does require you to wear a mask. They will provide a mask if you do not have one (I left mine at home)

What couldn't improve? I called several area locations, and between getting stuck in voice jail…read moreand getting disconnected numbers, I was disgusted. I wasted a lot of time trying to give them my business only to be left hanging. I wouldn't go to Sonora Quest if they were right next door. That's poor management and customer service. You would think in the Sun City area they would be extra vigilant about customer care. I will NEVER attempt to use them again, nor will I recommend them to ANYONE! Such a shame. Get your act together, Sonora Quest!!

Been using the Lake Pleasant one and Jackie, Vanessa and Irene were SO helpful and encouraging and…read morejust a VERY nice and thorough experience for me. I'm so happy to have used them for two video/zoom calls and got the prescription I needed that day. Super easy, Super fast, and super good! Can't recommend them enough!

Went in today for the first time clean brand new clinic the receptionist helped us right away very…read morenice the medial assistant her name was pearl was so caring got me settled in was a smooth fast helpful appointment everyone is AMAZING!!!!!

My lab tech Angelina was extremely amazing didn't even feel a poke..... thank you 9/26/26read more

Appointment only. So make an appointment online before you show up. Sometimes they do not have my…read moreorder, but I call my office, get them to fax it, and all is good. Not sure why it is rates so low. It is clear it is appointment only. They are easy to make. Service is always quick once I get checked in.

I have never had such a smooth, easy, positive experience, getting my labs done! I did not have an…read moreappointment and expected there would be a wait. Instead, I walked into an extremely clean, waiting room with no one, waiting, registered to get my labs done, and was called back within three minutes. My phlebotomist, Rocio, was fantastic - she kept me chatting since I was a little nervous, and did a painless stick to draw my blood. I will be going back to this location from now on!

Soraya of Sonora Quest. Our knight(ess) in shining armor. Real life hero. My teenage son was so…read morescared to have labs drawn. She worked so hard to distract him, talking about video games and such, to make it the best possible experience for his first time lab draw. She was so professional and so kind. Really went above and beyond. Thank you!! Additionally, we did not have to spend much time waiting even though we were a walk-in that day. Great!

Very fast to get tests done Do not even try to call place…read moreIt seems like no one is at front desk So I went in....signed in at kiosk I was in waiting room called in less that 5 minutes for tests First time ever the blood draw didn't hurt

I just had to come into this location again for another blood draw. I've made an appointment and…read morethey were able to get me into the back within 10 minutes after my appointment time (they were really busy and the lobby seating area was full.) Angelica Gomez was my phlebotomist. She was super friendly and did a great job with my blood draw like last time there was no pain. Thanks so much Angelica.