I came in thinking I had an appointment today, it was actually scheduled for Thursday(completely my…read morefault) and we were having trouble interpreting the tests my doctor ordered. Allison and Cheryl worked so hard to contact my doctor, look up the correct codes, so I didn't need to come back Thursday. Allison, Cheryl, and Don went above and beyond for me, and I am so grateful. I'm chronically ill and get blood draws often, so I will be going here from now on, no matter how long the drive. Thank you so so much, from the bottom of my heart

The fact that you are the ONLY one that requires an appointment even when your lobby is not full…read more What happened to customer service and patient care??? The employee at the window while pleasant, was not able to find resolution for people other than redirecting people to other facilities. Also, your sign should be in front of your office rather than in front of your front window. It would prevent the patient from feeling uncomfortable by NOT SEEING YOUR SIGN It appears your other facilities are unaware that you are an appointment only facility. Also, your facility always seems to be behind.

never have any issues with this location, staff has always been friendly and helpful. Even as a…read morewalk-in, usually in and out in less than 30 minutes.

Poor Experience with Long Waits Despite Appointment scheduled…read more I had an appointment scheduled for 7:00 AM today at the Sonora Quest location in Peoria, but it was a frustrating experience from the start. When I arrived, there were already 16 people ahead of me. I didn't get checked in until about 7:10 AM because the line at the kiosk was so long. A big issue I noticed was that many of the people waiting were walk-ins, which seemed to slow everything down for those of us who had actually booked appointments. The staff was polite, but the system clearly wasn't handling the volume well. Suggestion for improvement: Sonora Quest should offer online check-in in addition to the kiosk. This would let scheduled patients confirm their arrival ahead of time, reduce congestion in the waiting area, and help prioritize appointment holders over walk-ins. Unfortunately, this was not a good experience at all today. I understand labs can get busy, especially in the mornings, but with an appointment I expected a much smoother process. I hope they implement better check-in options soon to make visits more efficient for everyone.

Excellent service & blood draw. Not covered by our insurance but I'm willing to private pay (very…read moreaffordable) due to the convenience and ease of scheduling. We arrived on a Saturday morning and expected to wait (I've never not had to wait for a blood draw, even with an appointment). Much to my surprise, we were the only ones there. The young lady (sorry I didn't get her name) was informative and helpful in both completing the paperwork and doing the draw. Results were received via email later that SAME DAY! Clean, friendly, fast, easy, affordable! What's not to love?! Keep up the good work! Thank you! [I was just now attempting to schedule an appointment thru Sonora Quest so I could have it covered by insurance and in order for me to be able to take my son and have him not miss school, we have to go at 6:45 a.m.! So, here I am back looking at LabExpress and love it so much I am submitting this review! Knowing how insurance works, I'll probably end up paying MORE to use it, so I'll go back to Labxpress]

I came for the reviews and they did not lie. Fast and the people there are really nice and helpful!read more

Lance was amazing. Had me in and out for my drug test. 10/10. Will deff come back for the next one.read more

not a good place very rude they need to be drugged tested made me wait 3 hours no communication bad…read moreattitude

This LabCorp is in a great location (Medical Plaza). Plenty of parking, very clean, friendly staff,…read moregreat check in experience and the phlebotomist was delightful. I did have an appointment, and I had minimal wait time. I would definitely come here again. This is high season, and some walk-ins without appointments just have to show a little patience and grace. The staff work hard and do the best they can. They were very professional.

Believe the other negative reviews. The technicians are extremely incompetent and one was…read moreexcessively rude after hurting my arm so badly I screamed out in pain. I have never experienced anything so horrible in a blood work lab before.

This is my new favorite lab!!! Making an appointment online was easy. The location had a morning…read moresame day opening. Reception was friendly! Karla, my phlebotomist was kind, gentle, detailed and took my blood with minimal discomfort. I offered my hands and she listened to me. I felt seen and heard.

Appointment set for 8, signed in and was done by 8:05. Pleasant phlebotomist, quick, personable,read more

My husband and I both had to have lab work done. We set up an appointment and were seen right away…read more Within 15 mins of arriving we had both had all of our lab work done and were on our way home. Both the person taking care of our paperwork and the person doing our lab work were very pleasant to work with. Never like doing blood work but must say she did an amazing job! Painless all the way through.... what more can you ask for!

Incredibly poor customer service, absolutely no communication on what was to be expected going into…read morethe appointment. The phlebotomist constantly was telling me to come in and out of the office. She was rude and unprofessional in her tone and body language. I waited for 2 weeks for an appointment only for them to say they didn't have my test. Had absolutely no idea how to talk with a normal human being and was very unclear on what was going on and why she couldn't fill my order. 0% trust. Glad I didn't get stuck with a needle at this place at the end of the day.

Very friendly, took time to talk with me. Got me in without an appointment. Did all blood work in…read morehouse got results very quickly

The ease of appointments are the only reason I continue to use Mr Dr Now…read more Our practitioner Krystle Ray is amazing. However if you have any kind of question you might as well forget about getting any help. The practitioner will not receive any messages via email or thru customer service no fault of theirs. they simply don't get any communication from customer service platform. You must book an appointment and pay fee for literally anything you need including a refill, insurance authorization or an error with bloodwork they wrote orders for. This is definitely a management/corporate issue that needs addressed.